RM3,500 monthly
ANGSANA TELUK BAHANG
Angsana Teluk Bahang, Penang, Jalan Teluk Bahang, Teluk Bahang, Tanjung Bungah, Penang, Malaysia
The Duty Manager supports the Front Office Manager in directing and controlling all Front Office activities, ensuring the hotel meets its financial and guest satisfaction objectives.
Job Description
Responsibilities
Directs and controls all subordinate Front Office associates to ensure that day to day operational matters are handled on time and guest expectations are met.
Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and exceed guests’ expectations.
Assists in the maintenance of efficient administration preparing and submitting reports on time as directed.
Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, associate grooming, and manning levels are in order and takes appropriate action where necessary.
Handles guests’ complaints, inquiries and comments in professional manner, log them and initiate...
