Front Office Assistant

Job Summary:

We are seeking a friendly, professional, and customer-focused Front Office Assistant to join our team. As the first point of contact for guests, you will play a key role in ensuring a positive guest experience through efficient check-in/check-out processes, accurate information sharing, and prompt issue resolution.

Key Responsibilities:

• Greet and welcome guests with a warm and professional attitude.

• Manage guest check-in and check-out processes efficiently.

• Handle reservations, cancellations, and modifications using the hotel’s property management system (PMS).

• Respond to guest inquiries both in person and via phone/email.

• Assist guests with concierge services such as transportation, directions, and local recommendations.

• Maintain accurate records of guest information and transactions.

• Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly.

• Handle billing, payments, and provide receipts to guests.

• Address guest complaints or concerns professionally and escalate when necessary.

• Ensure the front desk area is clean, organized, and presentable at all times.

Requirements:

• Proven experience in a customer service or front desk role (hospitality industry preferred).

• Proficiency in MS Office and hotel management systems (e.g., Opera, Fidelio, or similar).

• Excellent communication and interpersonal skills.

• Strong multitasking and organizational abilities.

• Professional appearance and demeanor.

• Willing to work flexible shifts, including weekends and holidays.

• Diploma or certification in hospitality or related field is a plus.

• Fluency in English (additional languages are a plus)