To ensure employee training and development management is carried out effectively Responsible for managing the activities and operations related to employee training and development services including the planning and coordination of identifying competence development methods, training needs determination, development of training programmes and/or other competence enhancement programmes and evaluation of its effectiveness and ensuring the implementation, maintenance and improvement of BMS within the function. Develops policies, processes and sets standards for employee training and development management within the Centre. Plans the approaches for ensuring the compliance of employee training and development management services with BMS requirements. Plans the requirements for providing employee training and development management services for the Centre, including identifying and establishing competence development methods, determination of training needs,...

As the Security Supervisor, you will perform and execute hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property’s assets.      Your day-to-day:  People    To oversee all daily duty locations and responsibilities of security guards  Coordinate and organize the day-to-day operations of the department including planning and controlling  Manage the develop and implementation of departmental standards  Ensure all patrolling, inspection and escort duties are performed to a high standard  Monitor and maintain all product and performance standards and ensure action is taken when standards are not met  Ensure firearms and other weapons are not...

Welcome guests in a friendly, prompt and professional manner recognising IHG Rewards Club Members and also returning guests      Check guests in, issue room keys, provide information on hotel services and room location  Ensure required identification is taken from guests at check-in in line with local legislative requirements  Answer phones in a prompt and courteous manner  Up-sell rooms where possible to maximise hotel revenue  Answer, record and process all guest calls, messages, requests, questions or concerns  Record guest preferences in the system  Check guests out, including resolving any late or disputed charges  Accurately process all cash and credit card transactions using established procedures  Issue,...

Key Responsibilities Promote and sell the hotel’s F&B outlets, banquet facilities, and catering services. Develop and maintain good relationships with existing and potential clients. Generate new business opportunities and achieve assigned sales targets. Handle sales enquiries, prepare quotations, proposals, and follow up with clients. Conduct site inspections and assist with client meetings and events. Coordinate with F&B, Banquet, Events, and other departments to ensure smooth event execution. Monitor market trends, competitor activities, and customer needs. Maintain accurate records of sales activities, client information, and sales reports. Assist in developing and implementing F&B promotions and sales strategies. Ensure excellent customer service and handle client feedback professionally. Requirements Diploma/Degree in Hospitality Management, Business, Marketing, or related field. Minimum...