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Apr 11, 2026
Full time
CROWNE PLAZA KLCC Crowne Plaza Kuala Lumpur City Centre by IHG, Jalan Yap Kwan Seng, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
The Director of Food & Beverage is responsible for overseeing all F&B operations, ensuring exceptional guest experience, maximizing revenue, and maintaining high standards of quality, service, and hygiene across all outlets. Key Responsibilities 1. Operations Management Oversee daily operations of all F&B outlets (restaurants, bars, banquet, in-room dining). Ensure service standards are consistently met in line with brand expectations. Monitor food quality, presentation, and service delivery. 2. Financial Performance Develop and manage F&B budgets, forecasts, and financial plans. Drive revenue growth and profitability through strategic planning. Monitor costs (food cost, beverage cost, labor cost) and implement cost-control measures. 3. Team Leadership Lead, coach, and develop F&B team members and managers. Ensure proper staffing levels and succession planning. Foster a positive and high-performance...
Apr 11, 2026
Full time
CROWNE PLAZA KLCC Crowne Plaza Kuala Lumpur City Centre by IHG, Jalan Yap Kwan Seng, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
The Mixologist is responsible for creating innovative and high-quality beverages, enhancing the overall bar experience, and supporting revenue growth through creative drink offerings. This role combines advanced bartending skills with creativity, product knowledge, and guest engagement. Key Responsibilities 1. Beverage Creation & Innovation Design and develop signature cocktails and seasonal drink menus. Experiment with new ingredients, flavors, and presentation styles. Ensure consistency in taste, quality, and presentation. 2. Bar Operations Support Prepare and serve beverages to guests with high standards. Support daily bar operations alongside bartenders. Ensure bar setup, cleanliness, and readiness at all times. 3. Guest Experience Engage with guests, recommend beverages, and provide personalized service. Enhance guest experience through storytelling and drink knowledge. Handle guest feedback and preferences...
Apr 11, 2026
Full time
CROWNE PLAZA KLCC Crowne Plaza Kuala Lumpur City Centre by IHG, Jalan Yap Kwan Seng, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
The Director / Assistant Director of Marketing & Communications is responsible for developing and executing marketing strategies, managing brand positioning, and driving revenue through integrated marketing, digital, and public relations efforts. The role ensures consistent brand messaging while supporting the hotel’s overall business objectives. Key Responsibilities 1. Marketing Strategy & Execution Develop and implement marketing and communications strategies aligned with business goals. (Director: Lead strategy | Assistant Director: Support execution) Plan and execute campaigns, promotions, and partnerships to drive revenue. 2. Digital Marketing & Branding Oversee/manage digital platforms including website, social media, and online campaigns. Ensure consistent brand identity across all channels. Manage content creation, visuals, and messaging. 3. Public Relations & Communications Build and maintain...
Apr 11, 2026
Full time
CROWNE PLAZA KLCC Crowne Plaza Kuala Lumpur City Centre by IHG, Jalan Yap Kwan Seng, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
As the Assistant Director of Sales, you will spearhead the strategic direction and execution of the hotel’s sales efforts to drive revenue across all segments: corporate, MICE, leisure, wholesale, and government. You are accountable for achieving business goals by developing dynamic sales strategies, managing key accounts, leading the sales team, and fostering strong partnerships in both domestic and international markets.   At Crowne Plaza Hotels & Resorts, we seek leaders who are confident, proactive, globally-minded, and passionate about creating memorable guest experiences while maximizing hotel profitability.       Your day-to-day:  People    Lead and manage a results-driven sales team with a focus on key performance indicators (KPIs) or Goal Setting and Budget, such as room revenue, market share, RFP conversion, and account retention.   Set clear sales targets for each segment and provide continuous...