CROWNE PLAZA KLCC
Crowne Plaza Kuala Lumpur City Centre by IHG, Jalan Yap Kwan Seng, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
The F&B Reservation Agent is responsible for handling restaurant reservations efficiently and professionally while delivering excellent guest service. This role ensures accurate booking management, effective communication with outlets, and a smooth dining experience for all guests.
Key Responsibilities
Handle all restaurant reservations via phone, email, WhatsApp, and reservation systems
Provide accurate information on restaurant concepts, menus, operating hours, promotions, and special events
Record and update reservations accurately in the system
Coordinate closely with restaurant managers and service teams to ensure smooth seating arrangements
Handle special requests (birthday, anniversary, dietary requirements, VIP guests, etc.)
Manage walk-in inquiries and waiting lists professionally
Follow up on confirmations, cancellations, and no-shows
Maintain guest profiles and preferences for future visits...