Supervise room attendants and public area attendants. Assign daily cleaning tasks and room allocations. Inspect guest rooms after cleaning. Ensure public areas are clean and presentable. Monitor housekeeping supplies, linens, and amenities. Report and follow up on maintenance issues. Handle guest requests and complaints related to housekeeping. Train new staff on cleaning procedures and standards. Maintain lost-and-found records. Ensure compliance with hygiene, safety, and hotel SOPs. Coordinate with Front Office for room status updates (Vacant Clean, Occupied, Out of Order, etc.). Prepare daily housekeeping reports.

Responsibility  Supervise daily laundry operations and staff.  Ensure all laundry processes meet quality and hygiene standards.  Coordinate with other departments to meet laundry needs.  Monitor and maintain inventory levels of laundry supplies.  Address and resolve any issues in laundry operations.  Maintain and ensure proper functioning of laundry equipment.  Implement cost-saving measures without compromising quality.  Ensure compliance with health and safety regulations.  Develop and update laundry procedures and protocols.  Monitor and report on laundry performance metrics.  Conduct regular inspections of laundry facilities.  Maintain accurate records of laundry operations.  Collaborate with management to improve services.  Ensure timely delivery of clean laundry to departments.  Promote a positive and productive work environment. Requirement...

1. Handle Reservations Receive booking requests by phone, email, website, travel agents, and online travel agencies (OTAs). Enter reservations accurately into the PMS/IDB system. Confirm bookings with guests. Process amendments, cancellations, and special requests. 2. Check Room Availability Monitor room inventory and availability. Ensure room types and rates are correctly assigned. Prevent overbooking and identify booking discrepancies. 3. Guest Communication Answer inquiries about room rates, facilities, promotions, and hotel policies. Provide accurate information to guests and travel agents. Follow up on pending reservations and confirmations. 4. Coordinate with Other Departments Inform Front Office of VIPs, special requests, and group arrivals. Coordinate with Housekeeping regarding room readiness. Work with Sales on group bookings and contracts. 5. Revenue Support Promote room upgrades and...

Responsibilities To maintain Brand Standards and a high standard of service in the Bar, Restaurant and Room Service at all times, ensuring that all guest expectations are exceeded. To promote sales and upsell at all times for both food and beverage items. To ensure that all daily operating and cleaning tasks are carried out on a daily basis. To ensure that all hotel corridors are kept clear from rubbish, glassware and crockery at all times. To be fully conversant with the Hotel Fire and Emergency procedures To ensure a high standard of personal hygiene and appearance at all times Manage corporate and group event bookings for all F&B venues. Handle all inquiries regarding F&B venue booking. Compile contacts and create VIP/Repeat guest data