As Executive Housekeeper, you’ll keep all aspects of housekeeping and laundry running smoothly – and ensure high standards are met deliver memorable and unique guest experiences.    Your day-to-day:  People    Direct daily activities, plan and assign work ensuring you always have the right staffing numbers.  Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognise good performance.  Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties.  May assist with deep cleaning projects...

As the Senior Sales Manager, you will be responsible to assists the Director of Sales in management of all sales activities and events including direct sales, sales solicitation, sales administration, public relations and management of the sales team.  Also to manage sales activities and events in line with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for your hotel  At Crowne Plaza Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.     Your day-to-day:  People    Works with DOS on manpower planning and management needs   Works with DOS in the preparation and management of the Department’s budget  ...

The Rooms Controller cum Guest Relations Officer is responsible for overseeing room allocation and inventory control while ensuring exceptional guest service experiences. This role acts as a key liaison between Front Office, Housekeeping, and guests to optimize room assignments and maintain high guest satisfaction levels. Key Responsibilities Rooms Control Duties Monitor daily room inventory, availability, and occupancy status. Assign rooms according to guest preferences, VIP status, and operational requirements. Coordinate closely with Housekeeping to ensure room readiness and cleanliness status updates. Handle room moves, upgrades, and special room requests. Ensure accurate room status in the Property Management System (PMS). Assist in managing overbookings and last-minute changes efficiently. Guest Relations Duties Welcome VIPs and special guests upon arrival. Handle guest inquiries,...

As the Reservations Agent, you will be responsible to process guest/agents room bookings request in line with IHG brand standard guidelines.  At Crowne Plaza Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.   Your day-to-day:  Maintains a regular pattern of sales calls and ensures no calls are left unanswered, when received through our Automatic Call Distribution system (ACD)  Record and process reservations made by phone/fax/email, website and GDS  Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region  Prepare and execute action plans which increase reservation sales and associated business ...