Responsibility  Supervise daily laundry operations and staff.  Ensure all laundry processes meet quality and hygiene standards.  Coordinate with other departments to meet laundry needs.  Monitor and maintain inventory levels of laundry supplies.  Address and resolve any issues in laundry operations.  Maintain and ensure proper functioning of laundry equipment.  Implement cost-saving measures without compromising quality.  Ensure compliance with health and safety regulations.  Develop and update laundry procedures and protocols.  Monitor and report on laundry performance metrics.  Conduct regular inspections of laundry facilities.  Maintain accurate records of laundry operations.  Collaborate with management to improve services.  Ensure timely delivery of clean laundry to departments.  Promote a positive and productive work environment. Requirement...

§    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late...

Supervise room attendants and public area attendants. Assign daily cleaning tasks and room allocations. Inspect guest rooms after cleaning. Ensure public areas are clean and presentable. Monitor housekeeping supplies, linens, and amenities. Report and follow up on maintenance issues. Handle guest requests and complaints related to housekeeping. Train new staff on cleaning procedures and standards. Maintain lost-and-found records. Ensure compliance with hygiene, safety, and hotel SOPs. Coordinate with Front Office for room status updates (Vacant Clean, Occupied, Out of Order, etc.). Prepare daily housekeeping reports.

Ensure the safety and security of guests, employees, and hotel property by following the instructions of the Security Manager or Assistant Security Manager. Assist in investigating incidents and work with local authorities when required. Carry out duties with honesty, professionalism, and integrity. Conduct regular patrols around the hotel, including indoor and outdoor areas, to maintain a safe and secure environment. Assist in maintaining a trained and well-equipped fire-fighting team. Help prepare security staff duty rosters based on operational needs. Ensure all fire safety, electrical safety, and emergency evacuation signs are in good condition. Inspect vacant guest rooms regularly to ensure they meet the hotel's standards. Record daily security activities, incidents, and guest-related matters in the Security Log Book, and report them to the Security Manager or Assistant Security Manager. Work closely with other departments to ensure smooth daily...