Responsibility Ensure smooth operation on a daily basis Enhance overall guest experience during their stay Supervise and direct the Front Office team Ensure all colleagues are kept up-to-date with hotel products and services Monitor all arrivals and departures from a guest experience perspective Respond to emergencies according to standard operating procedure (SOP) and ensure the safety of guests and colleagues Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.   

Job description: Perform spa treatments in accordance with established standards, ensuring consistency and high-quality service at every stage of their spa experience in accordance with the hotel's standards. Deliver spa treatments professionally and efficiently to meet guest preferences and hotel standards. Provide a warm, professional, and personalised guest experience throughout the spa journey. Support the achievement of daily sales targets for treatments and retail products. Maintain cleanliness, hygiene of treatment rooms throughout the day, and overall spa presentation at all times. Ensure spa equipment is properly maintained and in good working condition. Handle guest enquiries, consultations, and feedback in a professional manner. Monitor stock levels and assist with replenishment of spa products and supplies. Learn and apply knowledge of spa packages, facilities, and equipment to enhance guest satisfaction. Promote spa services, packages,...

Job responsibilities: Ensure coordination between the Events Management Department and Front Lines / Back-of-House Departments. He/she directs and drives all activities of the department, with specific responsibilities for ensuring high quality standards delivered by the Team, as well as developing and implementation action plans set forth in the Marketing Plan. Able to handle wedding/ events/ etc Take responsibility in managing all local events Work closely with all hotel staff to ensure every guest receives high- quality service Work with the team to come up with new ideas and solve any recurring issues Engage with guests and always look for ways to enhance the service Create an exceptional experience for our guests

About the Role As a  Waiter/Waitress , you will be responsible for delivering efficient Food and Beverage service with a friendly and courteous attitude. You will maintain full knowledge of all areas within the division (Lobby Lounge, Restaurant, Room Service & Banquet Service, and etc), as you may be assigned.   Key Responsibilities Support the daily operation of the lobby lounge, restaurant, room service or banquet service and etc as assigned. Provide a high-quality service for all guests. Ensure the smooth operation of the section appointed. Consistently looking for ways to enhance guest satisfaction. Create an exceptional experience for our guest. Main Requirement Food Handler Certificate (Ministry of Health - MOH) Valid Anti-Typhoid