We are seeking an experienced, professional, and customer-focused Duty Manager to join our Front Office team. As the Manager on Duty, you will oversee the hotel's daily operations, ensure exceptional guest service, and lead operational teams to deliver a seamless guest experience. Job Responsibilities Oversee the daily operations of the hotel and ensure smooth coordination between all operational departments. Act as the Manager on Duty (MOD), providing leadership and operational support during assigned shifts. Deliver exceptional guest service by promptly addressing guest enquiries, feedback, complaints, and special requests. Ensure all Front Office procedures, policies, and service standards are consistently followed. Monitor room inventory, guest arrivals and departures, VIP guests, and special events to ensure smooth operations. Coordinate with Housekeeping, Maintenance, Food & Beverage, Security, and other departments to resolve operational...

We are looking for a friendly, professional, and service-oriented Front Office Crew – Concierge to join our team. The Concierge is responsible for providing exceptional guest service by assisting guests with information, transportation arrangements, luggage handling, and local recommendations while ensuring every guest enjoys a memorable stay. You will assist in: Welcoming , greeting and assisting guest during arrival (check-in) and departure (check-out). Handle guests’ requests, enquiries and complaints. Handle guest luggage start from arrival till departure (deliver to room, pick-up luggage and storage). Provide information on Penang, hotel facilities, memorabilia and hotel events & promotions. Provide Valet Parking Service and manage VIP parking lot. Conduct room tour to all guest during deliver luggage to guest room (rooming). Maintain cleanliness in your work area, and manage stock of supplies in your work area....

Supervising staff and ensuring smooth daily operations. Handling customer complaints and resolving issues. Ensuring health, safety, and security procedures are followed. Monitoring service quality and operational standards. Assisting with staff scheduling and shift coordination. Responding to emergencies or unexpected situations. Preparing reports and updating senior management on key issues.

Job description We are looking to hire an experienced housekeeping supervisor to oversee all duties performed by our housekeeping staff. The housekeeping supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies. You should also inform management of any equipment or furniture in need of repair or replacement and ensure that the housekeeping staff complies with all safety and sanitation policies. Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Investigating and addressing complaints regarding poor housekeeping service. Providing training to the housekeeping staff. Regularly taking inventory of cleaning supplies and ordering stock as needed. Performing various cleaning duties in instances of staff shortages. Housekeeping Supervisor Requirements: Proven...