Responsible for all operational aspect of the Reservation Department, including all phone systems, booking software and data management, ensuring efficient workflows and compliance with Marriott brand standards. Monitor room inventory, pricing strategies and booking trends while working closely with Revenue Management to maximize hotel revenue. Review and manage VIP reservations, group bookings, long-stay reservations and special arrangements to ensure guest expectations are exceeded. Analyze departmental performance, market trends and reservation data, providing recommendations for continuous improvement. Ensure reservation records, payment guarantees, billing instructions and guest profiles are accurate and compliant with hotel policies. To actively participate in the three-month forecast updates on a monthly basis, covering market segment breakdown by room nights, average rate and revenue. Collaborates closely with Sales, Front Office, Housekeeping, Revenue...

Job Responsibilities: - ·   Overseeing Government sales, promotions and campaigns. ·   Prepare sales budgets, projections and set sales target. ·   Implements all sales action plan according to market areas as outline in the Marketing Plan. ·   Plan and execute sales trips to major market areas and also new potential area ·   Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients ·   Identifying emerging markets to find new sales opportunities ·   Participate in weekly/monthly Sales & Marketing ·   Manages and develops relationship with key internal and external stakeholders to strengthen and expand customer base for sales opportunity ·   Maintain professional business confidentially, high standard of professionalism, ethics and attitudes to words hotel guests,...

  Deliver food from kitchen to the guest ensuring accuracy and timeliness. Assist in clearing, cleaning and set-up of tables, chairs, linens, glass and silver for service in an unobtrusive manner; greet guests according to our Restaurant’s standards to ensure superior service. Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests. Assist in stocking linens, glass, silver, and food items for service; assist in preparation of simple food items and beverages.  Assist in the breakdown, cleaning and set-up of buffets and food stations. Works harmoniously and professionally with co-workers and supervisors.

To give personalize service and attention to guests during their stay and ensuring guests special requests are accomplished. In other words, maximize number of guest receiving personalize attention whereby optimum guest satisfaction is achieved. To ensure maximizing the revenue to achieve budget that has been established.