Job Descriptions: Stay focused on the resort’s Vision and ensuring all tasks carried out are in accordance to the resort’s established Mission Statement. Rectify and resolve all technical issues related to the resort building, its fixtures and facilities. Be alert and troubleshoot problem when arise. Carry out preventative maintenance plans accordingly based on schedule. Seek immediate advice and recommendations from service providers or contractors for any difficult situation. Inspect all critical facilities regularly, including HVAC, MATV, CCTV, elevator, generator and diesel supply, water supply, gas supply and telecommunication system. Ensure up-to-date data record keeping is maintained. Fully understand the operating system for major machinery, equipment and facilities. Coordinate with accounts department in ensuring sufficient diesel supply at all times. Raise up requisition based on par level established. Work closely with housekeeping...

Job Descriptions: 1. Supervise the Food & Beverage Captain and Assistant, ensuring that restaurant operations run smoothly and efficiently.  2. Oversee daily operations of the restaurant, ensuring all areas meet service standards and provide a high-quality experience to guests. 3. Address customer complaints and concerns tactfully, ensuring excellent customer satisfaction. 4. Conduct monthly inventory.  5. Train new staff and provide ongoing training and development opportunities for all team members.  6. Attend meetings and briefing, especially in the absence of the restaurant manager.  7. Continuously improve the guest experience by upholding high service and product standards. Requirements: 1. Minimum 2 years working experience in a supervisory role in hospitality environment.  2. Strong leadership skills and the ability to motivate and develop a team.  3. Excellent leadership, interpersonal and communication skills. 4. Committed to deliver...

- Assist in planning and executing marketing campaigns and promotional activities. - Manage and update the resort’s social media platforms and website content. - Create marketing materials such as posters, flyers, and promotional captions. - Coordinate with other departments for events, promotions, and guest activities. - Respond to online inquiries and assist with guest communications when required. - Monitor and collect feedback from guests through online reviews and social media. - Assist in taking photos and videos for marketing purposes. - Support the preparation of reports, presentations, and marketing documents. - Help maintain the resort’s brand image and marketing standards. - Liaise with suppliers, media partners, and advertising agencies when necessary. - Assist during resort events, exhibitions, and promotional roadshows. - Perform other duties assigned by the Marketing Manager.

Your main duties centers on the procedural and personal dimensions as applied in the delivery of the guest experience in lounges, front desk, reception & lobby area, through telephone and etc. You will: Welcome, greet, assist VIPs, guests during arrival, stay and departure, i.e. check in, check out, guest registration process. Assist in check in, check out and guest registration process. Handle guests’ requests, inquiries and complains by using the service recovery techniques. Prepare & schedule the necessary for the arrival of VIPs or guests enrolled with hotel’s loyalty program. Provide information on Penang, hotel facilities, memorabilia & etc. Provide secretarial services to guest such as but not limited to send, receive email, fax, parcel. Handle billing, handle cashiering and update Guests’ folio. Escort guest to the room & assisting with the luggage. Requirements Proven experience as front desk...