Follow all administrative policies and procedures at all times. Be a positive, enthusiastic, and active member of the Concierge team, providing excellent service to all guests in every situation. Have good knowledge of all hotel services, including recreational activities, food and beverage, guest services, special events, and promotions. Be familiar with all hotel facilities, daily functions, and events, and assist guests with any questions. Stay updated on group arrivals and any special arrangements. Handle guest questions and problems quickly and efficiently. Work closely with the Shift Leader regarding room readiness, early arrivals, room changes, stayovers, and any discrepancies. Pay attention to hotel security and report any suspicious activities to your immediate manager. Understand and follow the hotel’s emergency and evacuation procedures.

Oversees all financial operations, including daily accounting, budgeting, forecasting, and financial reporting (P&L) to ensure profitability. Key duties include managing AP/AR, ensuring regulatory compliance, leading the finance team, and analyzing cost controls to drive revenue management.

Supports the Finance Manager/Director by overseeing daily financial operations, including general ledger maintenance, accounts payable/receivable, and income auditing. They ensure accurate financial reporting, compliance with hotel policies (SOPs), assist with annual audits, and monitor departmental budgets to ensure efficiency.

Audits charges to City Ledger and credit card companies before forwarding them to the Accounts Receivable sections. Audits daily Rooms and Food and Beverage revenue summaries and their supporting transaction reports of the Night Audit Process. Audits revenue from telephone, telex, and facsimile unless these are automatically linked to the computer for billing. Ensures that all the day’s Banquet revenue has been recorded. Audits revenue from other Operated Departments such as Laundry and Business Centre etc for completeness. Checks the daily General Cashier’s report against recorded cash movement. Monitors cashier shortages/overages and investigate any substantial amount and bring to the attention of the Director of Finance’s office. Verifies that the computerised Daily Report reflects completely all of the day’s transactions. Reviews paid-outs and allowance vouchers for reasonableness, proper approval, and supporting documentation....