1.0               Primary Duties 1.1               Greets and bids farewell to guests and offer appropriate hospitality comment to guests in accordance with the Hotel standard phrases/greetings. 1.2               Smile and always maintain a professional, neat and pleasant image to guests at all times. 1.3               Ensure cleanliness at the reception counter and lobby at all times. 1.4               Provides courteous and efficient service to every single guest and promptly and tactfully attend to guest complaints, requests and inquiries....

Reports directly and communicates with the Rooms Division Manager & Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations. Provides functional assistance and direction to all departments.  Cooperates, coordinates and communicates with other hotel departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. Responds to guest needs and resolves related problems. Supports and assists Front Office personnel and all departments at all times. Analyses the rate variance report to ensure room revenue control.

To assist the Learning & Development Manager in all L&D Administration and In House and/or External Training activities/programmes. Assist in the administration of Student Internship programme. To assist in Training Needs Analysis, Creating training plans, evaluating program effectiveness, managing training budgets and staying updated on training trends.

Reports directly and communicates with the Rooms Division Manager & Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations. To be stationed at the Hotel's lobby to Meet & Greet and usher guests. Provides functional assistance and direction to all departments. Coordinates and communicates with other hotel departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. Responds to guest needs and resolves related problems Supports and assists Front Office personnel and all departments from time to time.