50 jobs found in pulau pinang

Key Responsibilities: Oversee daily operations of the restaurant, ensuring smooth service and high customer satisfaction. Plan and manage staff schedules, ensuring adequate coverage during peak hours. Train, supervise, and motivate staff to deliver excellent service and maintain a positive work environment. Monitor inventory levels, including meat, ingredients, and supplies, and place orders as needed. Ensure compliance with health, safety, and food hygiene standards at all times. Handle customer complaints and feedback professionally, resolving issues promptly. Collaborate and assist kitchen team to maintain food quality and consistency. Have a thorough knowledge and understanding of all food and beverage outlets and cross sell whenever necessary. Support marketing initiatives and organize special events or promotions to attract customers. Portraying professional image and to maintain friendly attitude in serving customer Maintain a clean,...

Key Responsibilities: Manage and lead a team of all departments including front office, housekeeping, food & beverage, and maintenance to deliver excellent customer service. Ensure to train, roster, and evaluate staff across all departments. Oversee all aspects of hotel operations, including staffing, budgeting, revenue management, and guest satisfaction Ensure the hotel maintains high standards of cleanliness, presentation and health and safety Develop and implement strategic plans to drive revenue growth and improve operational efficiency Build and maintain strong relationships with guests, staff, and industry partners, gather feedback and make improvement plans. Handle escalated concerns or complaints especially from our guests. Monitor hotel performance, identify areas for improvement and contribute to strategic planning. Ensure the hotel remains compliant with all relevant laws, regulations and industry standards. Submit regular reports...

Job Description We are looking for a dynamic and customer-focused Front Office Supervisor to lead and oversee the daily operations of our front desk. The ideal candidate will ensure exceptional guest service, manage the front office team effectively, and create a welcoming environment for guests and staff alike.   Responsibilities Supervise and support the front office team to ensure smooth operations and outstanding guest service. Handle guest inquiries, complaints, and special requests professionally and promptly. Assist in training, mentoring, and evaluating front desk staff to maintain high service standards. Manage daily tasks, including check-ins, check-outs, and room assignments. Monitor and maintain the front desk's appearance, ensuring it is tidy and organized. Coordinate with other departments (e.g., housekeeping) to ensure seamless service. Handle cash, billing, and accounting tasks accurately, following company policies....

We're looking for a dynamic Food & Beverage Manager to oversee our restaurant operations and elevate our guest experience to the next level.   Key Responsibilities: Manage daily F&B operations, ensuring exceptional service and quality standards. Lead, train, and motivate the F&B team to deliver consistent excellence. Monitor inventory, budgeting, and cost control to maximize profitability. Develop menus in collaboration with chefs and ensure proper food presentation. Uphold hygiene, health, and safety standards at all times. Handle guest feedback and resolve issues with professionalism.   Qualifications: Proven experience as an F&B Manager or similar leadership role in hospitality. Strong understanding of restaurant operations, budgeting, and customer service. Excellent leadership, communication, and organizational skills. Ability to thrive in a fast-paced, high-pressure environment. Knowledge of...

Summary: Oversee the perfect execution of guests’ stays from pre-arrival to post-departure in terms of communication, guest preferences, arrival gifts and complaints management, coordinating resources with other departments; Handle all guests’ service issues, record them and follow up to resolve and to eliminate the source of them; Coordinate and take part in creation of VIP gifts together with F&B team; make sure all recognition programs are implemented and respected; Strive to continually improve guests and associates satisfaction ensuring quality and standards; Support all property operations, ensuring that the highest levels of hospitality and service are provided; Monitor and assess service and satisfaction trends, evaluate / address issues and make suggestions for improvements to the hotel management team. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and...

Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Ensuring Culinary Standards and Responsibilities are Met Follows proper handling and right temperature of all food products. Operates and maintains all department equipment and reports malfunctions. Checks the quality of raw and cooked food products to ensure that standards are met. Leading Kitchen Operations Ensuring Exceptional Customer Service Maintaining Culinary Goals

Job Summary Responsible for efficiently and accurately receiving, inspecting, and recording incoming goods and supplies. Ensure that all received items match purchase orders, are undamaged, and are properly stored or distributed within the organization. Job Responsibilities 1.      Receive and unload incoming goods & items, ensuring all items are accounted for. 2.      Inspect deliveries for damage or discrepancies and report issues to the supervisor. 3.      Verify received items against purchase orders and delivery paperwork. 4.      Record receipt of goods into inventory management systems accurately. 5.      Coordinate with Storekeeper to ensure proper storage. 6.      Maintain a clean and organized receiving area. 7.      Assist with inventory counts and stock reconciliation...

Assistant Human Capital Manager is responsible to support the Human Capital team in driving strategic Human Capital initiatives, managing talent acquisition, employee relations, learning and development and performance management, contributing to a thriving, engaged and high-performing workplace. Responsibilities Support the Human Capital Manager in executing Human Capital strategies aligned with business objectives and corporate directive. Oversee end-to-end recruitment activities, including job postings, screening, interviewing, and coordinating selection processes. Contribute to the planning and implementation of associates engagement activities, such as surveys, wellness programs and recognition initiatives. Ensure timely completion and submission of monthly reports, adhering to established deadlines and organisational reporting standards. Stay up-to-date with Human Capital trends, best practices, and legislation changes that may impact the organisation....

Human Capital Manager is responsible to overseeing the strategic management of the organisation's workforce. This role focuses on maximising associates' performance, supporting organisational growth and fostering a positive work culture. Responsibilities Maintaining a fully functioning Human Capital Department including but not limited to recruitment and selection, compensation and benefits, employee engagement, industrial relations, performance management, wellbeing and compliance. Implement policies and programmes that contribute to the overall business objectives, while also ensuring compliance with the local laws and regulations, as well as the corporate directive by being a strategic business partner. Stay up-to-date with Human Capital trends, best practices, and legislation changes that may impact the organisation. Serve as the primary point of contact for associate inquiries and concerns, cultivating an environment of trust and encourage open...

Bartender is responsible to look after the bar stations and keeps good track of the beverage inventory. A Bartender creates exquisite and creative drinks for our guests to indulge. Job Description Responsibilities Has excellent knowledge in terms of alcoholic or non-alcoholic beverages and good bartending skills. Interacts with guests to assess their preference and creates drinks that are satisfying for our guests. Has good up-sell and persuasion skills to increase revenue and achieves high levels of guest satisfaction. Maintain a high standard of cleanliness and per hotel standard at the bar station and the back of house. Ensure the presentation of the drink is appetizing and visually appealing every time. Requirements Good interpersonal skill and team-oriented person Able to read and communicate in English Willing to work on shift rotation Must have the right to work in Malaysia Only successful candidates will be...

The F&B Supervisor is responsible to assist in directing, controlling and coordinating all outlet activities ensuring the outlet meets its financial and guest satisfaction objectives. Responsibilities Directs and controls all subordinates to ensure that all day to day operational matters are handled on time and guest expectations are met. Liaises with the kitchen, stewarding, bars, housekeeping and engineering to ensure that the operation runs smoothly in areas of joint responsibility. Anticipates and acts on guests’ needs and special requests promptly and tactfully. Has the ability to participate and assists servers in the outlet during a busy moment to ease the sequence of service. Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming and manning levels are in order and takes appropriate action where necessary. Requirements...

F&B Server is responsible to escort guests from the entrance to the table and perform an excellent sequence of services to ensure maximum guests' satisfaction including answering to the phone and take reservations. Responsibilities Greets the guests and guides them to their table. Interacts with the guests to know their preference and provides good recommendations from the menu. Has the ability to multitask in handling guests and answering inquiries from guests through the phone. Monitors the status of each table and assists in the turnover of the table in order to minimise the waiting period for our guests before being seated. Handles food according to the Food Safety Standards and maintains the cleanliness of the outlet as per hotel standards. Takes ownership to solve problems and follow through complaints efficiently. Supports the Food and Beverage operations as and when the need arises. Requirements Sound knowledge of working...

The Spa Therapist performs body massage, body treatments and beauty treatments according to treatment menu to Spa guests in a professional manner based on company’s standard. Responsibilities Provides body massages, body treatments, facials, manicures, pedicures, and hair care for guests. Maintains standard services that have been established by the Spa Academy. Prepares products required for treatments hygienically and in accordance to the established recipes. Projects a professional image and pleasant disposition to enhance guests’ experience at all times. Ensures that all guests and visitors of the Spa leave with a pleasant experience. Requirements Secondary education or related certification Experience and passing the basic Thai Massage Course will be an added advantage Detailed knowledge of working practices of Spa Able to maintain consistent performances under pressure Must have the right to work in Malaysia Only...

Ensures compliance with established financial procedures, standards, and controls, and assists in reporting accurate financial information to the management. Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Audit all daily revenue transactions for accuracy and completeness. Review front office, food & beverage, and other departmental revenue reports for consistency with POS and PMS systems. Reconcile...

Responsibilities Handling cashiering functions efficiently, ensuring accuracy in transactions. Processing fast and accurate billing for guests. Ensuring all checks are settled before guests leave. Maintaining tally between system records and credit card transactions . Criteria Trustworthiness and accuracy in handling cash. Friendly disposition to enhance guest experience. Fluency in English and Malay is a strong advantage. Ability to work shifts and weekends . Knowledge of POS systems . Basic accounting skills to handle discrepancies. Guest service etiquette , ensuring a seamless experience.

Key Responsibilities Lead and manage all F&B outlets including restaurants, bars, banquets, and room service. Develop and implement strategies to achieve revenue targets and cost control. Design and update menus in collaboration with the Executive Chef. Ensure compliance with health, safety, and hygiene regulations. Recruit, train, and evaluate F&B staff performance. Monitor guest satisfaction and handle complaints professionally. Coordinate with Sales & Marketing for promotions and events. Manage supplier relationships and inventory control. Analyze market trends and competitor offerings. Qualifications Degree in Hospitality Management or related field. Minimum 5–7 years of F&B management experience in upscale hotels. Strong leadership, communication, and financial acumen. Passion for hospitality and guest service excellence.

Job Description: The Environmental Safety and Health Manager is responsible for developing, implementing, and overseeing the company’s environmental health and safety programs. This role ensures compliance with all local, state, and federal regulations, and promotes a culture of safety within the organization. Key Responsibilities: Create and enforce health and safety policies and procedures to ensure a safe workplace. Identify potential hazards and develop strategies to mitigate risks. Ensure compliance with all relevant health and safety regulations, including OSHA, EPA, and other regulatory bodies. Conduct safety training programs for employees to promote awareness and adherence to safety protocols. Investigate accidents and incidents to determine their causes and recommend preventive measures. Prepare and maintain records of safety inspections, incidents, and training activities. Lead emergency response activities and develop emergency...

Responsibilities: Maintain professional standard in grooming and customer service. Build and maintain professional relationship with existing and new clients. Professionally represent the company to the public. Carry out beauty treatments with care and follow company's standard. Equipped with knowledge about the variety of spa services in the market ranging from body treatments, facials, massages, waxing, and manicure/pedicure. Promote and sell products suitable for client's needs. Give excellent and personalised customer service while handling treatments and consultations. Determine and knowledgeable on any promotion/product launches or any new happening.  Maintain hygiene and equipment and sample inventory of products. Acknowledge and respond to customer enquiries, needs, and expectations.   Requirements: Proven work experience as a Spa Manager. Strong administrative and organization skills Familiarity in sales...

Key Responsibilities Oversee daily bar operations, ensuring smooth service and customer satisfaction. Manage and train bar staff, including scheduling and performance evaluations. Maintain inventory and order supplies to ensure stock availability. Ensure compliance with liquor laws, hygiene, and safety regulations. Develop and update cocktail menus based on market trends and guest preferences. Handle customer complaints and ensure high-quality service standards. Monitor bar profitability, control costs, and optimize revenue. Organize promotional events and activities to drive sales. Collaborate with hotel management to align bar operations with business goals. Required Skills & Qualifications Proven experience in bar management or hospitality leadership. Strong knowledge of cocktails, spirits, and beverage industry trends. Excellent communication, leadership, and problem-solving skills. Ability to manage inventory and...

Key Responsibilities Craft and serve creative, high-quality cocktails and beverages. Experiment with innovative drink recipes and presentation techniques. Maintain an extensive knowledge of spirits, mixers, and garnishes. Engage with guests, provide recommendations, and create a memorable experience. Ensure proper handling, storage, and freshness of ingredients. Keep up with industry trends and introduce new mixology concepts. Maintain cleanliness, organization, and efficiency at the bar station. Educate customers on drink selections, pairings, and unique blends. Assist in inventory management and restocking bar supplies. Required Skills & Qualifications Professional experience as a mixologist or bartender. In-depth knowledge of drink crafting, flavor balancing, and presentation. Creativity in developing unique cocktail recipes. Strong customer service and interpersonal skills. Ability to work under pressure in a...