47 jobs found in pulau pinang

As Executive Sous Chef, you are responsible for the work performance of one or more subordinates in the back-of-house of guest service for consistently meeting all guests’ needs & wants, according to your assigned area of responsibility in the Food & Beverage Production department that is Starz Kitchen, Pizzeria Kitchen, Banquet Kitchen, Pastry, Cold Kitchen, Stewarding, Rock Royalty and department administrative functions. Assist Director of F&B to direct the procedural and personal dimensions of one or more work processes through these subordinates. An increase in personal efficiency and effectiveness is expected when you work as a team with your subordinates, colleagues and superiors to achieve common goals and targets given.  You will :   Set high personal and professional standards for the departments under your supervision by your own performance Recognize outstanding individual performance and deal with substandard performance fairly,...

Events Sales Executive supports the Director of Sales to manage and sell event space on behalf of the hotel to maximise revenue. Responsibilities Works closely with the Food & Beverage and Kitchen on engineering menus for high profitability and experiential value. Preparation of Banquet Event Orders and responsible to ensure they are issued and distributed in a timely manner and accurately. Respond to requests for proposals for events including set-up, food and beverage needs, audio-visual needs, rooms and any other ancillary needs related to an event. Establishes a strong rapport with the event organisers and guests of the Hotel for return business and referral of future businesses. Listen actively to guest’s requests and feedbacks from the event organisers and resolve the problem before the end of the Event and/or departure of the event organisers. Participate in daily business review meeting, banquet coordination meeting, sales meetings and...

The Chief Steward is to directs, controls and coordinates all stewarding activities and ensuring the objectives are met and that the food and beverage operations can function efficiently. Responsibilities Liaises with the Kitchen, Bars, Housekeeping, Engineering and Purchasing to ensure that the operation runs smoothly in areas of joint responsibility. Liaises with chemical suppliers to ensure consistent quality of product and on-going training support. Controls cleanliness of equipment and the hygiene standard of associates and responsible for health and safety regulations. Conducts frequent kitchen and back of house checks ensuring mise-en-place, production procedures, repair and maintenance, associates grooming and manning levels are in order and takes appropriate action where necessary. Monitors and controls the hotel’s operation equipment inventory, schedules and coordinates inventory taking. Requirements At least 3 years proven track...

Job Description: The Bar Manager is responsible for overseeing the daily operations of the bar, ensuring excellent customer service, and maintaining high standards of quality and safety. This role involves managing staff, inventory, and finances to maximize profitability and enhance the customer experience. Key Responsibilities: Recruit, train, and supervise bar staff. Create and manage staff schedules to ensure adequate coverage. Ensure customers receive prompt and courteous service. Address and resolve customer complaints efficiently. Monitor and manage bar inventory, including ordering supplies and conducting regular stock checks. Ensure compliance with all health, safety, and alcohol regulations. Maintain cleanliness and organization of the bar area. Manage budgets, control costs, and maximize profitability. Prepare financial reports and track sales performance. Develop and implement marketing strategies to attract customers. Organize and promote...

Job Description: The Environmental Safety and Health Manager is responsible for developing, implementing, and overseeing the company’s environmental health and safety programs. This role ensures compliance with all local, state, and federal regulations, and promotes a culture of safety within the organization. Key Responsibilities: Create and enforce health and safety policies and procedures to ensure a safe workplace. Identify potential hazards and develop strategies to mitigate risks. Ensure compliance with all relevant health and safety regulations, including OSHA, EPA, and other regulatory bodies. Conduct safety training programs for employees to promote awareness and adherence to safety protocols. Investigate accidents and incidents to determine their causes and recommend preventive measures. Prepare and maintain records of safety inspections, incidents, and training activities. Lead emergency response activities and develop emergency...

Responsibilities: Change bed linen and make beds. Replace used towels. Sweep and mop floors. Vacuum carpets. Dust the furniture. Replenish bath care products (e.g. soap and shampoo). Restock beverages and food items in the mini-bar. Clean public areas, like corridors. Report any technical issues and maintenance needs. Address guests' queries (e.g. on additional services). Assist guests retrieve lost items. Ensure all assigned rooms are clean and tidy by the end of the shift. Follow hotel security guidelines. Previous work experience as a Room Attendant or Maid. Experience with industrial cleaning equipment and products. Requirements: Excellent physical health and stamina. Flexibility to work in shifts. Able to work with little or no supervision while meeting high-performance standards. Solid organization skills. Minimum SPM/O level or equivalent; relevant training is a plus.

The Assistant Sales Manager reports to the Director of Sales & Marketing oversees and directs all aspects of sales activities with the objective of bringing the hotel to market speedily and achieving RevPAR-oriented goals consistently. Responsibilities Grows an active database of accounts with comprehensive profiles in coordination with the sales force team, handle accounts and prospects jointly with the sales force team and acquiring new business for the hotel. Ensures seamless conferences and events from acquisition to delivery through the team. Attends tradeshows in related markets and sales trips. Directs the coordination of ongoing research of the travel industry local, regional, and international markets to detect market trends and uncertainties, and related information for development of new marketing strategies. Assists in preparation of reports pertaining to the operation of the Sales & Marketing Department to include, but not limited to the...

To welcome and check in or check out all guest according to procedure. To have knowledge who is the arriving and in house VIP’s. To have knowledge of functions in house on that particular day. To handle all keys, mails, messages or fax and other items for guest. To provide assistance and information to guest. To take reservation at the counter when reservation department is closed/ busy. To attend to guest complaints promptly and bring up to Assistant Manager’s attention for follow up. To provide courteous and effective service and if possible to comply with each and every guest request. Post all charges without delay and update folios. To ensure that reservation for arriving guest or group special request is met. To ensure that vouchers are issued to reservation made. To take notice of guest payment instructions to ensure follow up is done; i.e. deposits are collected for any cash payment or an imprint of credit card. To take down...

1. Ensure proper and efficient guest services such as check in and check out; secretarial work; food & beverage; housekeeping; concierge services, etc. 2. Ensure that the established quality standard and a high level of work performance are maintained. 3. Ensure that policies, procedures and rules are clearly understood and followed through. 4. Meets up with guest regularly to obtain feedback on ways to improve the hotel’s services and facilities. 5. Ensure that the staff are neat and well groomed at all times. 6. Inspects all guest suites to ensure that all suites are in good condition and special set up have been delivered, amenities are placed in guest suites and suite is properly presented to standards and ready for occupation. 7.Familiar with all emergency procedures as specified by the Eastern & Oriental Hotel. 8. Attends to special needs and requirements of all Guest. 9. Coordinates and liaise closely with Housekeeping Department and...

Setting up marquees, arranging tables and assisting with the preparation of event spaces Greeting guests as they arrive at the venue, directing guests to tables, providing menus and taking orders Delivering food from the kitchen to guests at the table or to a self-service area Keeping any bar and drink service areas fully stocked with beverages Taking drinks orders and serving drinks to guests at their table or throughout the venue Wiping down tables and chairs, removing rubbish and clearing event spaces

Assisting other chefs. Preparing ingredients by measuring, chopping, seasoning or mixing them. Cooking as a line cook when needed. Overseeing inventory and receiving deliveries. Mitigating food costs by rotating food items. Monitoring stocks and disposing of expired ingredients. Cleaning and disinfecting the kitchen after closing. As an entry-level role, Commis Chef is often a starting point for culinary professionals. There is always a constant stream of instructions coming in from the line cook, sous chef, or head chef. As a result, Commis Chefs need strong communication skills and the ability to quickly prioritise tasks.

Manage front office staff, provide training, monitor their performance and resolve guest request & complaints. - Supervise Front Office daily operations. - Prepare daily operational reports, inventory and handle communication with other departments. - Respond to and manage emergency situations. Ensure the smooth running of service when you are on duty. Promote a professional and hospitable image to the guest. Give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude. Be flexible in assisting around the Hotel in response to business and guest needs. Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required. Assist with the personnel and training function in the hotel, taking on specific responsibilities in this area. Assist in the training and induction of new staff in conjunction with the Heads of Department. Ensure the security of the hotel, stocks and keys at all times whilst on...

JOB DESCRIPTION : To liaise closely with the front desk and cashiers on follow-ups relating to reservations discrepancies. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Accommodate and document special requests Answer questions about property facilities/services and room accommodations. Follow proper escalation procedures when addressing guest concerns.

  Minimum requirement must at least 5 years above work in the hotel industry and work in hotel Housekeeping department or related positions. Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Maintenance department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary....

Job description For Hotel Front Desk Supervisor A front office supervisor is a key member of the hospitality industry. They are tasked with managing the front desk and ensuring the smooth operations of the hotel or resort. The role requires excellent communication and organizational skills, as well as the ability to work well under pressure. The front office supervisor is responsible for overseeing the work of front desk staff, ensuring that they provide exceptional customer service to guests. They are responsible for managing reservations, checking guests in and out of the hotel, and handling any issues or complaints that arise. In addition to managing front desk operations, the front office supervisor is also responsible for managing room inventory and coordinating with other departments, such as housekeeping and maintenance, to ensure that guest rooms are clean and well-maintained. They must also be able to handle financial transactions, such as processing payments and...

Minimum requirement must at least 5 years above work in the hotel industry and work in hotel F&B department or related positions. To perform other duties as and when assigned by the Department Head • Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. • Maintains a positive cost management index for restaurant operations. • Utilizes budgets to understand financial objectives. Leading Food and Beverage Team • Manages the Food and Beverage departments  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Oversees all culinary, restaurant, beverage and room service...

Greeting and thanking guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Anticipating and addressing guests’ needs, and resolving their problems and complaints. Operating IFCA system and assisting with enquiries. Assisting with taking reservations. Collaborating and communicating with other internal departments to ensure guest satisfaction. Complying with company procedures and safety policies. Performing duties on a daily checklist.

Minimum requirement must at least 5 years above work in the hotel industry and work in hotel sales department or related positions. The Senior Sales Manager reporting to the Director of Sales is responsible for identifying, developing, and managing accounts within specific segments and developing new accounts  or business opportunities within the corporate travel industry/leisure, generating and maximizing business potential of designated portfolio through daily sales activities. The Senior Sales Manager will assist the Director of Sales to accelerate corporate or leisure client base by expanding the hotel’s business through executing the developed strategic plans to drive measurable and incremental sales revenue meeting revenue targets set. This position requires excellent communication skills, both written and verbal, and a proactive and growth mindset to work towards a successful hotel sales strategy. Business Development • Solicit new and existing accounts...

Minimum requirement must at least 5 years above work in the hotel industry and work in hotel • Reports to Front Office Manager & Revenue Manager, Rooms Division • Perform FOM job task if in absent of FOM • To ensure Front Office Department, Front Desk all areas under FO to keep clean and tidy • Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed • Maintain a professional and high quality service oriented environment at all times • Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise • Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any...

Minimum requirement must at least 5 years above work in the hotel industry and work in hotel sales department or related positions. Responsible for the development and performance of all sales activities in assigned market. To have consistent sales visitation to your corporate accounts that which has been assigned to you at your area of coverage and segmentation. Prepares action plans by individuals for effective search of sales leads and prospects. To be fully conversant with Sales & Marketing Management programme. To assist in the building of a productive and efficient staff within your segment by taking an interest in their welfare, safety and development. To assist in supervising staffs within your segment ensuring that correct standards and methods of service are maintained. To provide feedback on customers’ needs expectations for planning and forecasting purposes. To maintain proper records, statistics and submit reports of sales activities,...