69 jobs found in pulau pinang

The Spa & Gallery Manager shall be reporting to the General Manager and supports the running of the hotel by directing, controlling, and coordinating all Spa and Gallery operations in ensuring the hotel achieves its financial, guest satisfaction, internal processes, learning and growth objectives in line with the company’s standards. Job Description Responsibilities Ensures that all services offered at the Spa & Gallery are carried out with utmost professionalism, efficiency and courtesy. Creates and presents marketable facilities, merchandise displays and programmes to build a lasting experience for all guests and visitors to the Spa & Gallery. Builds an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development. Analyses all financial key factors to develop strategy to achieve budget and to introduce improvements and adjustment to maintain a cost-effective and profitable operations....

- Train housekeepers on cleaning and maintenance tasks - Oversee staff on a daily basis - Check rooms and common areas, including stairways and lounge areas, for cleanliness - Schedule shifts and arrange for replacements in cases of absence - Establish and educate staff on cleanliness, tidiness and hygiene standards - Motivate team members and resolve any issues that occur on the job - Respond to customer complaints and special requests - Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves - Participate in large cleaning projects as required - Ensure compliance with safety and sanitation policies in all areas

1.1    Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2    Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel. 2.1    Management Representative.  2.2    To represent management in handling of room enquiries, compliments, complaints, etc. 2.3     Where all enquiries are handled immediately and to the satisfaction of the guest. 2.4     Where complaints are handled tactfully and resolved to the satisfaction of the guest. 2.5    Represents the Management in handling guest complaints/requests, concerning services     from all areas of operation and any final decision should be referred and confirmed by the department concerned. 2.6     All...

Responsibilities: Supervising and guiding the front office team and coordinating the team's work schedules. He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests. Comply with legal requirements in a lodging property. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank. Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established. Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints/requests. Make appropriate service...

1.1    Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2    Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel. 2.1    Management Representative.  2.2    To represent management in handling of room enquiries, compliments, complaints, etc. 2.3     Where all enquiries are handled immediately and to the satisfaction of the guest. 2.4     Where complaints are handled tactfully and resolved to the satisfaction of the guest. 2.5    Represents the Management in handling guest complaints/requests, concerning services     from all areas of operation and any final decision should be referred and confirmed by the department concerned. 2.6     All...

- Greeting guests and taking drink and food orders  - Staying attentive to the needs of guests in the dining area - Delivering food from the kitchen to the guests - Ensuring the food order is made correctly by kitchen staff and looks presentable for guests - Following health code standards with regards to the handling of food - Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more

Responsible for the overall kitchen operations towards the creation of innovative and creative gastronomy experience for our guests at the highest level of quality in delivering excellent guests’ satisfaction. Job Description Responsibilities Directs and coordinates all subordinate kitchen associates to ensure that all day-to-day operational matters are handled on time and that guest expectations are met. Coordinates with Food and Beverage operations to ensure that all banqueting and restaurant operations function efficiently and on time. Monitors the consistency of preparation and presentation in all food production areas to ensure that they conform to the requisite standards. Support the implementation of food and beverage promotions plan for all outlets. Ensures that accurate recipes are prepared and with all the menu items. Responsible for the standards of cleanliness and hygiene in all kitchen and related areas. Requirements Minimum 8 - 10 years...

Bartender is responsible to look after the bar stations and keeps good track of the beverage inventory. A Bartender creates exquisite and creative drinks for our guests to indulge. Job Description Responsibilities Has excellent knowledge in terms of alcoholic or non-alcoholic beverages and good bartending skills. Interacts with guests to assess their preference and creates drinks that are satisfying for our guests. Has good up-sell and persuasion skills to increase revenue and achieves high levels of guest satisfaction. Maintain a high standard of cleanliness and per hotel standard at the bar station and the back of house. Ensure the presentation of the drink is appetizing and visually appealing every time. Requirements Good interpersonal skill and team-oriented person Able to read and communicate in English Willing to work on shift rotation Must have the right to work in Malaysia Only successful candidates will be...

The F&B Server is responsible to escort guests from the entrance to the table and perform an excellent sequence of services to ensure maximum guests' satisfaction including answering to the phone and take reservations. Responsibilities Greets the guests and guides them to their table. Interacts with the guests to know their preference and provides good recommendations from the menu. Has the ability to multitask in handling guests and answering inquiries from guests through the phone. Monitors the status of each table and assists in the turnover of the table in order to minimise the waiting period for our guests before being seated. Handles food according to the Food Safety Standards and maintains the cleanliness of the outlet as per hotel standards. Takes ownership to solve problems and follow through complaints efficiently. Supports the Food and Beverage operations as and when the need arises. Requirements Sound knowledge of working...

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other   hotel   departments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling   status , rates, and benefits of all   packages   plans . Knows the   credit   policy of the hotel and how to code each reservation. Creates and maintains reservation records by date of arrival and alphabetical listing. Determines   room rates   based on the selling tactics of the hotel. Prepares letters of confirmation. Communicates   reservation information to the   front desk . Processes cancellations and modifications and promptly relays this information to the front desk. Understands the hotel's policy on   guaranteed reservations   and   no-shows .

Digital Marketing Manager responsible for the hotels’ online presence and collaborating with the Sales team in driving successful marketing campaign. Job Description Responsibilities Executes and implements ideal digital marketing activities to grow market share. Manages and monitors all digital marketing platforms. Provides consultation on appropriate on-strategy eCommerce priorities and tactics. Conducts audit to ensure the content shared in the digital marketing platforms adhere company policies. Requirements 2 years of working experience in same or similar field in the hotel line Familiar with Search Engine Optimization, PPC, CMS, Social Media, Email Marketing, OTAs and Meta Search Channel Optimization Experience in digital marketing Highly experienced in building and managing online campaigns Must have the right to work in Malaysia Only successful candidates will be contacted

We are looking for a bubbly and organised individual to join our busy restaurant team. At least 2 years experience within a western style or hotel restaurant. Good command of spoken English Duties Include Greeting guests and taking drink and food orders  Staying attentive to the needs of guests in the dining area Delivering food from the kitchen to the guests Table preparation Wine knowledge Drinks knowledge Barista abilities POS system and Takeaway Knowledge Following health code standards with regards to the handling of food Able to multi task

Responsibility for electric system Assist in planning, handling and executing any work related to precautions Repair any damaged equipment or machinery Conduct periodic inspections of switches, electrical equipment and air conditioning (Air Cond) Priority in the field of Air Cond Responsible and committed in work Disciplined and punctual Can work in a team Be able to work overtime Prefer Malaysian

Clean hotel room and hotel public area. Working time 9am to 5pm. With or without experience are encourage to apply because training will be provided by company. Prefer Malaysian

We are looking for motivated, enthusiastic, helpful and friendly individuals who are passionate about customer service to join our Front Office team as Front Office Assistant. He/She will manage front office activities to ensure smooth & efficient daily operations & to maintain guest satisfaction. Job responsibilities: • Ability to perform guest check-in and check-out. • Ability to answer & handle room reservations. • Ability to handle guest request & relation matters efficiently. • Able to provide exceptional customer service at all times. * Prefer Malaysian • Ability to plan and prioritize jobs to exceed expectation. • Ability to perform cashier and night audit tasks. • Maintain hotel guest information. • Other duties and responsibilities as assigned. Job requirements: • Fresh graduates or SPM school-leavers are encouraged to apply • Good verbal communication skills in English • Able to communicate in Mandarin is an added advantage...

Description: - Major responsibilities on corporate business segment and others as assigned. - Develop new business for the property and maintain business relationship with potential and existing accounts. - Research and report market intelligence and competitive information such as average rate, sales activities and special promotional campaign. - Regular sales servicing and coverage according to customer's potential and requirement in accordance with the availability of after sales services to customers. - Maintains and updates database of designated customers for customer servicing and property information updates and direct mailing campaign. - Recommend the solutions and strategies to further improve the performance. - Closely keep track of respective market price and competition (sites, prices, service offered) on a regular basis quarterly or more offer as needed.. - Develop good rapport with the public industry, customers of the trade in...

Description: - Monitor the hotel's e-Commerce strategies as they are being implemented - Daily management of hotel online presence on various Online Travel Agent websites - Managing rate & inventory changes as well as content management - Communicate with Manager, Reservations and Manager, Front Office as well as others on daily basis - Developing budgets for projects, monitoring costs, providing status reports to management, and incorporating feedback from the executive level - Manage e-Commerce website content updates, coordinating site changes with IT and Marketing business owners including site presentation, product presentation, pricing changes and text and image modifications - Negotiate and close new business opportunities with new merchants Qualifications: - Candidate must possess at least a Diploma, Advanced Higher/ Graduate Diploma in Business studies/ Administration/ Commerce/ Marketing or equivalent - Possess strong planning...

Key Responsibility 1.  Responsible for guiding the F&B Assistant in the performance of their jobs. 2.  Responsible for ensuring sufficient operating guest supplies , beverages supplies and operating equipment. 3.  To ensure the proper maintenance and good working order for all equipment , furniture and fixture in the restaurant. 4.  Responsible for consistently implementing the services standard and operating procedures in the restaurant. 5.  To ensure sufficiency of manpower in the shift. 6.  Knowledge of all the standard operating procedures in the restaurant. 7.  Assist and assigns the mise-en place at the prescribed hours.

KEY RESPONSIBILITIES  1.  A Chef de Partie is not an entry level position, and is obtainable only after a chef has gained considerable experience working in kitchen at a lower level. This is an important job in any kitchen that comes with a lot of independence. 2.  Responsible for all culinary dishes that are prepared in their station. 3.  Chef de Partie must be very knowledgeable about his or her speciality, as well as culinary functions in general. 4.  Must also be very organized and comfortable working in a high pressure environment. 5.  Able to give orders within their section, as well as reliably carry out orders handed down to them by the sous chef and head chef. 6.  A Chef de Partie’s primary role is to oversee the preparation, cooking, and presentation of meals in a restaurant. 7.  Duties associated with this role including directing chefs in their section in preparing, cooking, and presenting culinary dishes: enforcing strict...

KEY RESPONSIBILITIES  Ensure consistent and smooth running of food production Ensure effective stock purchase, its receipt and storage Ensure that working areas are always kept clean Assist other kitchen staff as need arises Supervise performance of kitchen staff to ensure proper activity Perform other administrative tasks as will be communicated by superiors Ensure that required standards are adhered to in the production and preparation of food – in quality, quantity and safety Work towards exceeding customer’s expectation by encouraging and promoting high level of service Ensure all complaints, inquiries, and suggestions by customers are attended to accordingly Give appropriate support or guidance to members of kitchen when need arises Resolve possible disputes within the kitchen and report any unresolved Promote good team spirit regularly Ensure all dishes are prepared according to specification and served at the correct quality, portion size, and...