26 jobs found in pulau pinang

Position Summary: The IT Manager is responsible for the efficient operation and maintenance of all information technology systems and infrastructure at the hotel in alignment with Marriott International standards . This includes the daily management and support of property-based systems such as Marriott's PMS (Opera), POS (MICROS), MARSHA, Guest Services Technology , and back-office IT tools. The IT Manager ensures that Marriott’s digital service promise is delivered with consistency, reliability, and security to enhance guest satisfaction and hotel operational excellence. Key Responsibilities: IT Operations & System Support Manage and support technology platforms, including Opera PMS, MICROS POS, MARSHA, HSIA (High-Speed Internet Access), and other brand-mandated systems. Serve as the key liaison between property-level operations and Marriott International IT teams to ensure system compliance and performance. Monitor and...

Understanding Market Opportunities & Driving Revenue Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity. Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue. Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for each property based on market conditions and individual property needs.  Uses negotiating skills and...

Summary: Oversee the perfect execution of guests’ stays from pre-arrival to post-departure in terms of communication, guest preferences, arrival gifts and complaints management, coordinating resources with other departments; Handle all guests’ service issues, record them and follow up to resolve and to eliminate the source of them; Coordinate and take part in creation of VIP gifts together with F&B team; make sure all recognition programs are implemented and respected; Strive to continually improve guests and associates satisfaction ensuring quality and standards; Support all property operations, ensuring that the highest levels of hospitality and service are provided; Monitor and assess service and satisfaction trends, evaluate / address issues and make suggestions for improvements to the hotel management team. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and...

Key Responsibilities: Client Engagement & Event Planning Serve as the primary contact for assigned events from initial inquiry through post-event follow-up. Understand client needs, propose suitable event solutions, and guide them through Marriott’s event offerings. Prepare event proposals, contracts, banquet event orders (BEOs), and other documentation in accordance with brand standards. Conduct site inspections and client meetings. Coordination & Execution Coordinate event logistics with relevant departments (F&B, Kitchen, Front Office, Housekeeping, AV, etc.). Ensure all client requests and expectations are met or exceeded on the day of the event. Attend pre-event meetings and oversee the setup, execution, and breakdown of events. Respond quickly to client needs and resolve any issues during events. Post-Event & Revenue Management Conduct post-event...

Key Responsibilities: Handle incoming reservation requests via phone, email, online platforms, or in person. Provide accurate information on room rates, availability, hotel services, and special packages. Enter and maintain reservations accurately in the system. Modify or cancel existing reservations as needed, ensuring all updates are properly documented. Follow up with guests on special requests, preferences, or required confirmations. Ensure all reservations are confirmed in writing and all required deposits or payments are collected. Coordinate with the front desk and housekeeping teams to ensure guest requirements are met. Maintain guest records and ensure data privacy and accuracy. Upsell rooms and hotel services to maximize revenue. Handle group bookings and coordinate with the sales/events team if needed. Resolve booking-related issues or complaints in a professional and...

Key Responsibilities: Deliver prompt, courteous, and personalized service in line with the brand’s service philosophy and core values. Ensure all guests are welcomed warmly and attended to in a professional manner. Take and serve food and beverage orders accurately, observing brand service sequences and upselling guidelines. Ensure consistent adherence to brand grooming, uniform, and hygiene standards at all times. Prepare restaurant or event spaces following brand setup standards and operating procedures. Assist in setup and breakdown of buffets, meetings, banquets, and room service as required. Maintain cleanliness and organization of service areas and equipment in compliance with health and safety regulations. Respond to guest requests and feedback in a professional, brand-aligned manner, and escalate as necessary. Collaborate closely with culinary and stewarding teams to ensure smooth...

Admin Responsibilities: Manage day-to-day office operations Coordinate schedules, meetings, and travel arrangements Handle basic accounting and invoicing tasks Organize office supplies and maintain a pleasant workspace Liaise with vendors, suppliers, and service providers Marketing Responsibilities: Assist in executing marketing campaigns (online + offline) Manage social media accounts and help create engaging content Coordinate marketing events, workshops, or promotions Support branding efforts and help maintain our energetic image Brainstorm fun ideas that can help us stand out (your creativity is welcome!)

Assisting in Leading the Pastry Team Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Assists in the supervision of pastry preparation shift operations. Prepares food items and executes requests based on required specifications. Ensuring Culinary Standards and Responsibilities are Met for Pastry Team Develops, designs, or creates new ideas and items for Pastry Kitchen. Follows proper handling and right temperature of all food products. Maintains food preparation handling and correct storage standards. Recognizes superior quality products, presentations and flavor. Ensures compliance with all applicable laws and regulations. Assists Pasty Chef with menu development associated with Pastry. Operates and maintains all department equipment and reports malfunctions. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions....

Key Responsibilities: Leadership & Team Management Supervise daily operations of the café/barista team Lead by example on the floor, maintaining high service and cleanliness standards Schedule shifts, manage breaks, and ensure adequate coverage during peak hours Support hiring, onboarding, and training of new baristas Conduct regular check-ins with team members to promote growth and engagement Customer Service Ensure customers receive outstanding service and product quality Address and resolve customer issues or complaints professionally and promptly Foster a welcoming, energetic atmosphere for players and café guests Coffee & Product Quality Prepare and serve high-quality espresso-based drinks and other beverages Ensure all staff follow proper drink preparation, health, and safety protocols Monitor stock levels of coffee, milk,...

Prepare and cook food according to recipes, quality and presentation standards, and food prep checklists. Prepare ingredients for cooking, including portioning, chopping, and storing food before use. Safely and appropriately use baking and measuring tools/equipment/appliances to prepare baked foods. Follow and ensure compliance with food safety handling policies and procedures, including personal hygiene procedures. Check and ensure correct temperatures of kitchen appliances and food, and report issues to management. Wash and disinfect kitchen area; set-up and break-down work station; and follow and ensure compliance with sanitation and cleaning procedures. Monitor the quality of food prepared and portions served throughout shift.

Key Responsibilities: Prepare and serve a variety of hot and cold beverages (coffee, tea, smoothies, etc.) Operate espresso machines, blenders, grinders, and other café equipment Provide exceptional customer service and product knowledge Maintain cleanliness and organization of the café and prep areas Restock inventory and monitor supply levels Collaborate with team members to ensure smooth day-to-day operations Uphold health, safety, and sanitation standards at all times Assist with light food prep or snack assembly (if applicable) Requirements: Previous barista or café experience preferred (but not required — we’ll train the right person!) Strong communication and interpersonal skills Ability to multitask and work efficiently in a fast-paced environment

Job Summary:  Transport guests to/from assigned destinations using property vehicle. Document all trips prior to the start of and at the conclusion of each trip. Park vehicle in designated location when not in use. Inspect property vehicles for damage and cleanliness. Check tire pressure and fluid levels for property vehicle, and refuel as necessary. Notify appropriate personnel of any vehicle maintenance needs. Document all vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager/supervisor. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

  Provide a quality of service, going above and beyond to exceed guest expectations  Provide exceptional massages, body treatments and skin care services to guests Ensure guest queries and requests are handled effectively and efficiently  Assess guest needs and subsequently advise them on recommended skin home care regimens  Complete standard reception duties focusing on attention to detail 

Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.

Build, install, and repair walls and partitions, including drywall, wallpaper, millwork/molding, and faux finishing. Install and repair finishes, such as laminates. Perform rough-in framing for doors, frames, windows, and cabinetry. Repair, maintain, and construct wood structures such as partitions, doors, furniture, and similar items throughout the property. Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls. Order items, including filling out requisitions, obtaining manager approval, and using appropriate vendors. Load, transport, and unload freight from elevator to designated area, using hand truck. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. 

We are looking for enthusiastic and customer-focused individuals to join our team as Service Crew. As part of the team, you will play a key role in delivering excellent service and ensuring a positive experience for our customers. Responsibilities -Greet and serve customers with a friendly and professional attitude. -Take customer orders accurately and efficiently. -Prepare and serve food and beverages following standard procedures. -Handle cash transactions and operate the point-of-sale (POS) system. -Ensure cleanliness and tidiness of the dining area, counters, and kitchen spaces. -Assist in restocking supplies and maintaining inventory. -Respond to customer inquiries, complaints, or special requests promptly and professionally. -Follow all health, safety, and hygiene regulations. What We Require from You -Customer-Centric: Passionate about delivering great service. -Friendly and Positive: Creates a welcoming atmosphere for customers and colleagues. -Responsible...

Hiring Room Attendant/Housekeeping Requirement: -Able to travel / Own transport -Ensure the resident is clean and tidy -Room cleaning and tidy up -Daily rubbish collection -Cleaning of window, fan and Maintenance job (when require) What we require from you: -Responsible and courteous -Friendly -Can perform OT when needed -Willing to learn -Have ownership and great attitude Benefit: -Staff allowance -Attractive bonus -KWSP, Socso -Career Development -Accommodation (Based on availability) -More opportunity

We are seeking a hardworking and motivated Chef/Kitchen Helper to join our dynamic kitchen team! You will play a vital role in supporting our chefs, maintaining a clean kitchen environment, and ensuring that high-quality food is prepared and served to our customers.  Responsibilities:  Assist in food preparation, including washing, peeling, chopping, and portioning ingredients.  Support the chef in cooking and plating dishes according to recipes and presentation standards.  Maintain cleanliness and hygiene in the kitchen by washing utensils, equipment, and workstations.  Monitor stock levels and notify the chef about inventory shortages or expired items.  Dispose of kitchen waste safely and efficiently.  Adhere to health, safety, and hygiene regulations.  What we require from...

Hiring: Hotel Front Office / Receptionist Requirements: Own transport Proficient in English and Bahasa Melayu Friendly, outgoing personality Fresh graduates are welcome (Training will be provided) Key Responsibilities: Provide courteous and professional service to guests Handle front desk operations with a focus on guest satisfaction Demonstrate responsibility, ownership, and a positive attitude Willingness to learn and grow within the hospitality industry Benefits: Medical benefits Attractive bonus structure KWSP, Socso contributions Career development opportunities Accommodation (subject to availability) More opportunities for growth

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data in the system immediately and accurately.   §    Communications o...