82 jobs found

Responsibility  Supervise daily laundry operations and staff.  Ensure all laundry processes meet quality and hygiene standards.  Coordinate with other departments to meet laundry needs.  Monitor and maintain inventory levels of laundry supplies.  Address and resolve any issues in laundry operations.  Maintain and ensure proper functioning of laundry equipment.  Implement cost-saving measures without compromising quality.  Ensure compliance with health and safety regulations.  Develop and update laundry procedures and protocols.  Monitor and report on laundry performance metrics.  Conduct regular inspections of laundry facilities.  Maintain accurate records of laundry operations.  Collaborate with management to improve services.  Ensure timely delivery of clean laundry to departments.  Promote a positive and productive work environment. Requirement...

Job Responsibilities: - ·   Overseeing Government sales, promotions and campaigns. ·   Prepare sales budgets, projections and set sales target. ·   Implements all sales action plan according to market areas as outline in the Marketing Plan. ·   Plan and execute sales trips to major market areas and also new potential area ·   Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients ·   Identifying emerging markets to find new sales opportunities ·   Participate in weekly/monthly Sales & Marketing ·   Manages and develops relationship with key internal and external stakeholders to strengthen and expand customer base for sales opportunity ·   Maintain professional business confidentially, high standard of professionalism, ethics and attitudes to words hotel guests,...

Job Responsibilities · Perform day-to-day routine and preventative maintenance tasks on electrical, plumbing, air- conditioning, mechanical systems and others related task to ensure all facilities are operating efficiently. ·      Test, troubleshoot and perform basic repair on all types of equipment. ·      Respond promptly and efficiently to any maintenance calls that arise. ·      Maintain all tools, equipment, and working areas in good condition. ·      Ability to multi-task    Job Requirements: - •   Diploma/Certificate/Vocational or technical background in electrical, mechanical or building service engineering or a related field. ·    Preferably with 1 - 2 years’ experience in a similar role, preferably within the hospitality industry ·    Proficiency in English and Bahasa Malaysia (Malay),...

The F&B Reservation Agent is responsible for handling restaurant reservations efficiently and professionally while delivering excellent guest service. This role ensures accurate booking management, effective communication with outlets, and a smooth dining experience for all guests. Key Responsibilities Handle all restaurant reservations via phone, email, WhatsApp, and reservation systems Provide accurate information on restaurant concepts, menus, operating hours, promotions, and special events Record and update reservations accurately in the system Coordinate closely with restaurant managers and service teams to ensure smooth seating arrangements Handle special requests (birthday, anniversary, dietary requirements, VIP guests, etc.) Manage walk-in inquiries and waiting lists professionally Follow up on confirmations, cancellations, and no-shows Maintain guest profiles and preferences for future visits...

The Accounts Executive (F&B Cost Controller) is responsible for monitoring and controlling food and beverage costs, ensuring accurate inventory management, conducting cost analysis, and maintaining proper financial records. The role supports profitability by identifying cost-saving opportunities, ensuring compliance with company policies, and providing timely financial reports related to F&B operations. Key Responsibilities Cost Control & Analysis Monitor and control food and beverage costs to ensure alignment with budget and company targets. Conduct daily, weekly, and monthly cost analysis for all F&B outlets. Prepare food cost, beverage cost, and menu profitability reports. Analyze variances between actual and theoretical costs and investigate discrepancies. Recommend cost-saving initiatives and process improvements to management. Inventory Management Conduct regular stock counts and inventory audits for food, beverage, and...

As the Housekeeping Supervisor, you are responsible to supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.    Your day-to-day:  Supervise the implementation of housekeeping standards and procedures in relation to:  Bedroom service  Bathroom service  Valet service  Cleaning service  Linen maintenance  Recommended changes to these standards and training needs on an ongoing basis  Maintain a current and thorough knowledge of all housekeeping systems  Open and close the shift and ensure effective shift hand over ...

As the Restaurant Manager, you’ll manage all aspects of one or more full-service food and beverage outlet(s) on a daily basis and coordinate special events. Ensure compliance with standards of service and operating procedures. Adhere to local regulations concerning health, safety or other compliance requirements, as well as brand standards and local policies and procedures.        Your day-to-day:  People    Work with Human Resources to ensure the departmental performance of staff is productive  Ensure compliances to hotel Reward & Recognition initiatives with active nomination for F&B colleagues  Adhere to hotel disciplinary procedures during major/minor act of misconduct  Work with Superior on manpower planning and...

As the Assistant Restaurant Manager, you’ll assist to manage all aspects of one or more full-service food and beverage outlet(s) on a daily basis and co-ordinate special events. Ensure compliance with standards of service and operating procedures. Adhere to local regulations concerning health, safety or other compliance requirements, as well as brand standards and local policies and procedures    Your day-to-day:  People    Assisting the Restaurant Manager in his duty  Oversee the implementation of standards as detailed in the departmental standards and procedures manual  Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers   Develop your team and improve their performance through coaching and...

As Rooms Division Manager you’ll lead the front office and housekeeping departments to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met - always following safety and compliance requirements and local policies and procedures.    Your day-to-day:  People    Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers       Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance     Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively     Recommend or initiate any HR elated actions where...

Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – As the F&B Hostess, you’ll show around food and beverage outlets in a timely manner, helping guests to have memorable experiences whenever and wherever they dine.    Your day-to-day:  Meet and greet all guests and potential guests, at the front of the F&B outlet by ensuring the following:  Ensure the F&B outlet is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards  Ensure F&B outlet operating equipment is clean and in working order  Maintaining impeccable uniform and personal presentation standards in accordance...

Responsibilities To maintain Brand Standards and a high standard of service in the Bar, Restaurant and Room Service at all times, ensuring that all guest expectations are exceeded. To promote sales and upsell at all times for both food and beverage items. To ensure that all daily operating and cleaning tasks are carried out on a daily basis. To ensure that all hotel corridors are kept clear from rubbish, glassware and crockery at all times. To be fully conversant with the Hotel Fire and Emergency procedures To ensure a high standard of personal hygiene and appearance at all times Manage corporate and group event bookings for all F&B venues. Handle all inquiries regarding F&B venue booking. Compile contacts and create VIP/Repeat guest data

Key Responsibilities: Handle incoming reservation requests via phone, email, online platforms, or in person. Provide accurate information on room rates, availability, hotel services, and special packages. Enter and maintain reservations accurately in the system. Modify or cancel existing reservations as needed, ensuring all updates are properly documented. Follow up with guests on special requests, preferences, or required confirmations. Ensure all reservations are confirmed in writing and all required deposits or payments are collected. Coordinate with the front desk and housekeeping teams to ensure guest requirements are met. Maintain guest records and ensure data privacy and accuracy. Upsell rooms and hotel services to maximize revenue. Handle group bookings and coordinate with the sales/events team if needed. Resolve booking-related issues or complaints in a professional and...

Understanding Market Opportunities & Driving Revenue Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity. Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue. Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for each property based on market conditions and individual property needs.  Uses negotiating skills and...

Job Summary The Technician is responsible for maintaining, troubleshooting, and repairing the hotel's engineering systems and equipment to ensure a safe, comfortable, and efficient environment for guests and staff. The role includes preventive maintenance, corrective repairs, and responding to maintenance requests in a timely manner. Key Responsibilities 1. Maintenance & Repairs Perform daily maintenance and repair work for hotel facilities and equipment. Troubleshoot electrical, plumbing, air-conditioning, and mechanical issues. Conduct repairs on lighting, switches, sockets, and electrical panels. Maintain guest rooms, public areas, and back-of-house facilities. 2. Preventive Maintenance Carry out scheduled preventive maintenance according to the maintenance plan. Inspect HVAC systems, pumps, motors, generators, and building systems. Ensure equipment operates efficiently and safely. 3....

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks.  Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain...

Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.

Key Responsibilities: Deliver prompt, courteous, and personalized service in line with the brand’s service philosophy and core values. Ensure all guests are welcomed warmly and attended to in a professional manner. Take and serve food and beverage orders accurately, observing brand service sequences and upselling guidelines. Ensure consistent adherence to brand grooming, uniform, and hygiene standards at all times. Prepare restaurant or event spaces following brand setup standards and operating procedures. Assist in setup and breakdown of buffets, meetings, banquets, and room service as required. Maintain cleanliness and organization of service areas and equipment in compliance with health and safety regulations. Respond to guest requests and feedback in a professional, brand-aligned manner, and escalate as necessary. Collaborate closely with culinary and stewarding teams to ensure smooth...

Operational Supervision Supervise and coordinate the daily activities of housekeeping staff. Assign duties and schedules to room attendants and public area cleaners. Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and presentation standards are met. Ensure timely room readiness in coordination with the Front Office. Quality & Guest Experience Maintain the hotel’s luxury standards of cleanliness and ambiance. Address guest complaints or requests related to housekeeping promptly and professionally. Ensure lost-and-found procedures are followed accurately. Staff Management & Training Train new housekeeping associates on cleaning procedures, safety standards, and hotel policies. Monitor staff performance and provide feedback, coaching, and motivation. Assist in performance evaluations and disciplinary actions when required....

Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures. Follow-up and resolve past due accounts and vendor invoices until payment in full is received or resolved.

Welcome guests with professionalism, warmth, and a genuine sense of hospitality Act as the primary point of contact for guest inquiries, requests, and concerns Ensure smooth check-in and check-out experiences, adhering to hotel standards Anticipate guest needs and provide personalized recommendations and assistance Handle guest feedback, complaints, and service recovery with empathy and efficiency Coordinate with housekeeping, concierge, food & beverage, and maintenance teams to ensure seamless service Maintain accurate guest profiles and preferences in the hotel system Promote hotel services, amenities, and local experiences to enhance guest satisfaction Uphold brand standards, service protocols, and safety policies at all times