17 jobs found

General ·       Handles all telephone calls courteously and efficiently. ·       Knows the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes. ·       Knows the complete beverage selection including wines, cocktails and daily specials/selling objectives as mentioned in the service briefing. ·       Implements opening and closing duties in accordance with standards. ·       Handles guest complaints in accordance with service recovery guidelines. ·       Liaises with kitchen and bar with regards to special requests.   Outlet Service ·       Sets up outlet and service stations on time before service and according to standards....

o    Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery. o    Ensures all opening and closing duties are implemented in accordance with established standards. o    Follows up on work and maintains logbook. o    Knows and strictly follows all established cleaning procedures. o    Prepares Room/Public Area crew work assignment sheet. o    Reports Monthly Chemical consumption, Monthly Guest Supplies and Amenities usage. o    Knows how to operate/use available Housekeeping machinery’s and chemicals according to established standards. o    Ensures all Front of House and Back of House areas are well maintained, clean and tidy at all times. o    Conducts Quality Room/Public Areas Inspections. o    Maintains proper par stock...

·       Perform his duties and responsibilities to the highest standard possible. ·       Carry out inspection rounds of all machinery rooms and report any situation that requires attention. ·       Carry out visual inspections of all guest public area sand report defects. ·       Immediately reporting any occurrence or situation that he feels is dangerous or has the potential to cause business interruption to the Manager on Duty. ·       Carry out any task, function or action detailed to him by the Team Leader that may be reasonably expected of him in performance of his duties as a Technician Engineering. ·       Ensure discipline and obedience to all statutory laws and company polices by engineering department team members....

Job Summary ·       All applicants must exhibit an approachable and enthusiastic demeanour through body language, eye contact and verbal dialogue. ·       Responsible for answering all incoming calls in a friendly and effective manner. ·       Exercise proper telephone etiquette and comply with the hotel terminology and Breeze protocol. ·       Must be comfortable and effective at phone sales and up-selling. ·       Confirm reservations for spa services. ·       Assist with group scheduling. ·       Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze. ·       Must stay current on all relevant...

General ·       Keeps the kitchen area clean. ·       Prepares food according to recipes and plate presentation standards. ·       Knows how to operate equipment belonging to the kitchen area. ·       Maintains all operating items at established par stock level. ·       Maintains at the highest possible level the equipment cleanliness and repairs of the kitchen area. ·       Assists with controlling the food cost by following standard portioning and portion control. ·       Ensures a clean kitchen, hygienic work procedures and high safety standards ·       Checks all orders for presentation, correctness before they are picked up. Pastry/Bakery...

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals...

Administration ·       Ensure that all the HR policies and procedures outlined are strictly adhered to ·       Ensure that all in-house rules and regulations are adhered to ·       Ensure that all application forms and Team Member files are kept up to date ·       Responsible for checking and issuing office inventory as per the timeline ·       Responsible for updating all data of Team Member movements and data changes into the system ·       Ensure that all HR reports and/or other reports assigned by supervisor are completed within the timeline ·       Liaise with concerned parties to ensure that the payroll is processed accurately and on time ·       Distribute...

We are seeking an experienced and responsible Housekeeping Supervisor to oversee daily housekeeping operations and ensure the highest standards of cleanliness and guest satisfaction. The ideal candidate will lead the housekeeping team, maintain quality control, and support efficient department operations. Key Responsibilities: - Supervise and coordinate daily activities of housekeeping attendants - Inspect guest rooms and public areas to ensure cleanliness standards are met - Train, guide, and motivate housekeeping staff - Prepare work schedules and assign duties - Monitor inventory of cleaning supplies and linens - Report maintenance issues and follow up on repairs - Ensure compliance with health, safety, and hygiene standards Requirements: - Previous experience in housekeeping, preferably in a supervisory role - Strong leadership and communication skills - Good attention to detail and organizational abilities - Ability to work under pressure in a fast-paced environment -...

1. To assist the Group Assistant Human Resources Manager or any other person(s) in handling all secretarial and administrative duties of the department. 2.To maintain and safeguard the confidentiality of the department at all times. 3. To assist in manage the Human Resources database and its function. To fully responsible in the registration of new staff. 4. To assist in coordinate, facilitate training sessions in human resources department and all training campaign for the hotel staff.  5. To Assist in preparing and organizing the Quarterly Associates Gathering event such as  nominations and preparation of employee awards, certificates, poster, function room booking and event order, slides preparation and etc. 6. To organize, prepare and coordinate employee relations activities for the hotel staff on timely basis.  7. To attend to staff needs in a courteous and efficient manner at all times and to conduct oneself in a professional manner so as...

a)      Duties:   -          Wears issued uniform and name badge whenever on duty, from “clock-in" to "clock out”. -          Maintains proper grooming and hygiene habits as defined in the “personal hygiene” section of the Food and Beverage Manual. -          Maintains issued uniform including name badge in good, clean condition, without tears or stains. -          Complies with the hotel’s house rules and conduct codes as stated in the employee handbook and as distributed at orientation. -          Be able to describe the tasks that you are to perform in an emergency as outlined in the hotel’s loss-prevention procedures manual....

Main Duties: Financial Responsibilities 1.Ensure minimal wastage of food and beverages through proper handling and storage. 2.Assist in stock counts and inventory control when required. Operational Responsibilities Guest Service 1.Greet guests courteously and assist in seating arrangements. 2.Respond promptly to guest requests in a professional manner. 3.Gather guest feedback and relay to supervisors for service improvement. Product 1.Assist in setting up and clearing restaurant tables and buffet counters. 2.Ensure all dining areas are clean, well-stocked, and presentable General 1.Follow all hygiene, sanitation, and safety procedures. 2.Maintain a professional appearance and conduct at all times. 3.Be punctual and reliable for assigned shifts. Marketing Responsibilities 1.Support promotional activities or themed events by distributing flyers, setting up décor, and informing guests. 2.Share feedback from guests regarding promotions or special offers Personnel and...

Main Duties: Financial Responsibilities: 1. Maximizes revenues through pro-active action (up selling) 2. Produces check and receive payment to settle the payment Operational Responsibilities : Guest Service 1. Escort customers to their tables 2. Present menus to patrons and answer questions about menu items, making recommendations upon request 3. Inform customers of daily specials. 4. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff 5. Take orders from patrons for food or beverages. 6. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required 7. Check with customers to ensure that they are enjoying their meals and take action to correct any problems 8. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning 9. Clean tables and/or counters after patrons have finished dining 10. Prepare...

Main Duties: Guest Service / Marketing Responsibilities   Daily Tasks ·         Print guest feedback from all OTAs and Medallia. ·         Investigate any negative feedback received. ·         Conduct room checks for VIPs, corporate guests, and special requests. ·         Compile meal survey guest emails for TA Express. ·         Compile and update the guest review tracking sheet. ·         Create artwork as needed. ·         Respond to enquiries on social media platforms. ·         Update social media enquiry reports   Weekly Tasks...

Main Responsibilities   To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochures as required. Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Prepare and review written documents accurately and completely.  Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel Raising invoices. Promote awareness of Hotel and brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to the Hotel / Company. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities / services (e.g., hours of operation, rates...

Main Duties: Financial Responsibilities 1.Assist in minimizing food wastage by following proper portion control and storage procedures. 2.Ensure proper use of kitchen equipment to avoid damage and reduce maintenance costs. Operational Responsibilities Guest Service 1.Support the delivery of high-quality dishes in a timely manner to exceed guest expectations. 2.Maintain a clean and welcoming kitchen environment that reflects positively on the hotel Product 1.Prepare ingredients and assist in cooking under the supervision of senior kitchen staff, following hotel standards. 2.Maintain high standards of food presentation and taste consistency. General 1.Participate in promotional events or seasonal menu preparations as directed. 2.Assist in food styling or preparation for marketing photo shoots when required. Marketing Responsibilities 1.Participate in promotional events or seasonal menu preparations as directed. 2.Assist in food styling or preparation for marketing photo...

Main Duties: Financial Responsibilities 1.None, or to be discussed with the hiring manager. (Typically, interns do not have direct financial responsibilities). Operational Responsibilities 1.Assist in maintaining and troubleshooting IT hardware (desktops, laptops, printers, etc.) and software applications. 2.Support the IT team in the setup, configuration, and deployment of computer systems, mobile devices, and networks. 3.Help with the deployment of software updates, patches, and security configurations. 4.Monitor system performance and assist in identifying and resolving any issues or bottlenecks. 5.Assist with system backups and data recovery tasks as needed. 6.Participate in the management of IT inventory and an asset tracking. Guest Service 1.Provide technical support and assistance to end-users (staff) via email, phone, or in-person for hardware, software, and network-related issues. 2.Troubleshoot and resolve user-reported problems in a timely and efficient manner....

Main Duties: 1. Handling guest payment for check-in, check-out and any additional charges. 2. Handling incoming or outgoing calls and forwarding calls to the respective department. 3. Assisting with processing invoices and ensure outstanding to be collected. 4. Maintaining cleanliness in reception area. 5. Responsible to welcoming guests, assisting with check-in and check-out procedures, handling guest inquiries and providing exceptional customer service. 6. Perform to any shift that scheduled in daily basis. 7. Attending daily briefing and weekly training. 8. Answering, recording and processing guest’s enquiry and request. 9. Always follow up on guest request. 10. Able to explain hotel product knowledge. 11. Work closely with colleagues to ensure that all guest meet the hotel standard.