Job Description

- Follow all administrative policies and procedures at all times.
- Be a positive, enthusiastic, and active member of the Concierge team, providing excellent service to all guests in every situation.
- Have good knowledge of all hotel services, including recreational activities, food and beverage, guest services, special events, and promotions.
- Be familiar with all hotel facilities, daily functions, and events, and assist guests with any questions.
- Stay updated on group arrivals and any special arrangements.
- Handle guest questions and problems quickly and efficiently.
- Work closely with the Shift Leader regarding room readiness, early arrivals, room changes, stayovers, and any discrepancies.
- Pay attention to hotel security and report any suspicious activities to your immediate manager.
- Understand and follow the hotel’s emergency and evacuation procedures.