17 Front Office Deparment jobs

1.0               Primary Duties 1.1               Greets and bids farewell to guests and offer appropriate hospitality comment to guests in accordance with the Hotel standard phrases/greetings. 1.2               Smile and always maintain a professional, neat and pleasant image to guests at all times. 1.3               Ensure cleanliness at the reception counter and lobby at all times. 1.4               Provides courteous and efficient service to every single guest and promptly and tactfully attend to guest complaints, requests and inquiries....

Reports directly and communicates with the Rooms Division Manager & Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations. Provides functional assistance and direction to all departments.  Cooperates, coordinates and communicates with other hotel departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. Responds to guest needs and resolves related problems. Supports and assists Front Office personnel and all departments at all times. Analyses the rate variance report to ensure room revenue control.

Reports directly and communicates with the Rooms Division Manager & Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations. To be stationed at the Hotel's lobby to Meet & Greet and usher guests. Provides functional assistance and direction to all departments. Coordinates and communicates with other hotel departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. Responds to guest needs and resolves related problems Supports and assists Front Office personnel and all departments from time to time. 

Performs Guest Service Duties at the Reception/Front Desk. Administers Check-in & Check-outs. Rooms assigning and Key Card issuance. Processing of Guest payments and billing process. Coordinating with Porters, Concierge, Housekeeping and F&B associates. To assist guest at all times during their stay. Assisting in Guest’s complaints and communicate with superiors on service recovery. . Assist Guest in taxis, airport transfers and rental cars etc.

Welcome guests in a friendly, prompt and professional manner recognising IHG Rewards Club Members and also returning guests      Check guests in, issue room keys, provide information on hotel services and room location  Ensure required identification is taken from guests at check-in in line with local legislative requirements  Answer phones in a prompt and courteous manner  Up-sell rooms where possible to maximise hotel revenue  Answer, record and process all guest calls, messages, requests, questions or concerns  Record guest preferences in the system  Check guests out, including resolving any late or disputed charges  Accurately process all cash and credit card transactions using established procedures  Issue,...

Conduct shift briefings to ensure hotel activities and operational requirements are known   Supervise front office operations during assigned shift including:  Maintenance of guest information  Maintenance of information about local events  Compile occupancy statistics  Supervise the use of public address system  Supervise group bookings  Assisting with serious complaints  Supervise cashiering activities during shift including:  Cash handling and banking procedure  Dealing with irregular payments  Instructing staff in credit policies and facilities  Instructing staff in cash security procedures  Carry out debtor control ...

Greet and escort guests to rooms  Open doors and assist guests/ visitors entering and leaving property  Inform guests of property amenities, services and hours of operation and local areas of interest and activities  Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area  Assist with luggage storage and retrieval  Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors        Follow all company...

Requirements:   ·         Hospitality industry courses in hotel management / Front Office Management from a recognised institution. ·         Minimum of three years as Duty Manager on a Business Class Hotel. ·         Experience with Yield Management. ·         Experience with room forecast and budgeting. ·         An equivalent combination of education and experience will be considered. ·         Carries out responsibilities in accordance with the hotel’s policies and applicable laws. ·         Responsibilities include planning, assigning, directing work, addressing complaints, grievances and resolving problems....

· Manages the guest experience by ensuring the followings are provided: - · Thoughtful and attentive service with relaxed efficiency · Complete responsiveness to the desire of the hotel guests · Quality service of the hospitality is optimised in accordance to the quality service standard · To maintain a good working relationship with your own colleagues and all other departments. · To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. · Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. · Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest...

Hiring: Hotel Front Office / Receptionist Requirements: Own transport Proficient in English and Bahasa Melayu Friendly, outgoing personality Fresh graduates are welcome (Training will be provided) Key Responsibilities: Provide courteous and professional service to guests Handle front desk operations with a focus on guest satisfaction Demonstrate responsibility, ownership, and a positive attitude Willingness to learn and grow within the hospitality industry Benefits: Medical benefits Attractive bonus structure KWSP, Socso contributions Career development opportunities Accommodation (subject to availability) More opportunities for growth

Responsible for assisting guests with their overnight requests and balance accounts from the day shift. They check in guests arriving at night, handle guest requests and take reservations. The night auditor also reconciles all accounts, processes invoices and prepares paychecks. Essentially, a night auditors role is to provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. Preferable candidates from Johor Bahru area.  

Checking guests in and out. Receiving and managing reservations made online and telephonically. Verifying guests' payment methods during check-in. Assigning rooms to guests and informing them of any specials offered by the hotel. Providing guests with information about the hotel. Keeping abreast of attractions that may be of interest to guests. Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

We are seeking a skilled Cashier to join our team in Johor, Malaysia. The ideal candidate will have 1-3 years of experience in cash handling and customer service. The Cashier will be responsible for processing transactions accurately and efficiently, providing excellent customer service, and maintaining a clean and organized work environment. The successful candidate will have strong problem-solving skills, be able to work well in a team, and have the ability to multitask effectively. **Key Responsibilities:** - Handle cash transactions with customers - Scan goods and collect payments - Issue receipts, refunds, and change - Resolve customer complaints, guide them and provide relevant information - Maintain clean and tidy checkout areas - Keep reports of transactions - Bag, box or wrap packages - Pleasantly deal with customers to ensure satisfaction **Skills Required:** - Problem Solving - Teamwork - Cash Handling - Customer Service - Multitasking If you meet the...

Responsibilities: Welcome and assist hotel guests Handle check-in and check-out Answer phone calls and guest inquiries Manage bookings and basic cashier duties Handle guest complaints politely and professionally Requirements: Diploma holder or SPM holder with 2 years working experience Basic experience in hotel front desk or customer service preferred Good communication skills Friendly, polite, and well-groomed Able to work shifts, weekends, and public holidays Basic computer skills Benefits: Service charge / tips Staff meals provided Training provided

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic individuals for the following position: Guest Service Assistant To handle all guests requests promptly by documenting down the request using the right form and immediately notify the specific department for resolving the issue/requests. To ensure that cashiering followed SOP. To ensure the preparations for all expected arrivals for the day is complete at the beginning of a shift. To key-in all reservations and confirmed through email or fax within the same day. To assist guest in arranging for taxis, travel and tour arrangement and other Concierge related service. To respond promptly to guest requests and resolve any issues or complaints they may have. This may include providing extra amenities, arranging transportation, or addressing maintenance concerns.

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic students for internship placement . Departments available: Housekeeping F&B Front Office Kitchen Maintenance Marketing Human Resource Requirements: Students in Hospitality Management, Maintenance, Culinary Arts or equivalent. Good communication skills.  

The Bellman is responsible for the efficient handling guests’ luggage during check-in and check-out. Consistently strive to ensure that all guests received the highest standard of personalized services at all times. Your duties and responsibilities include but not limited to: To meet all arriving guests and ensured that their luggage are send up to their room within 5 minutes. To maintain a detailed record of luggage movement that is being handled during checks in and checks out. Appropriate Luggage tags are also to be used. To provide door service for all guests such as assisting with hand luggage, loading and unloading of luggage for guests, opening and closing of cars and taxi doors. To ensure that all luggage or items stored at the Luggage Storage room are accurately recorded in the Storage Record book and items tagged and all equipment are maintained in a clean working condition. To deliver morning newspapers on a daily basis to all guest rooms and do paging for...