52 Front Office Deparment jobs

·           Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. ·           Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation. ·           Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. ·           Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel....

Specification for this role:- Ensure all guest having a smooth check-in & check-out process. Upkeep of front desk in an optimal and effective manner. Ensure safety and comfort of hotel guest & employee. Skills required:- Good command of English Proficient in Mandarin is bonus Pleasing personality Guest oriented and service minded Good communication skill Job Description:- To check the arrival file which require special requests like baby cot, extra bed,fruit basket etc. ….. To register and assign rooms to guest according to individual needs to achieve guest satisfaction. To know categories, position, capacity, furnishing and price of every room in the hotel. To know procedures for blocking reservations, tour groups and their respective check - in procedure. To handle mails, facsimile and messages for the hotel guests, recording all delivery of the messages or parcels in a log book. To inform...

Responsibilities: Ensure that all guests check in, check out and enquiries are handled promptly and efficiently. Ensure guest data entry during registration is accurate. Liaise with relevant departments such as Housekeeping or Maintenance regarding room status or guest request. Maintain, update and manage guest data in Opera system. Strive to serve guests with professionalism and absolute courtesy at all times.  Requirements: Applicants must possess at least a Higher Secondary/STPM/"A" Level/Pre-U or Professional Certificate in Hospitality/Tourism Management or equivalent. Applicants must be Malaysian citizens. Fresh graduates from Hotel Management School or SPM leavers are encouraged to apply.  Strong interpersonal and communication skills. Preferably applicants who are able to converse and communicate in English. Pleasant, warm and friendly personality. A good team player and strive to have a career in Hospitality...

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.  Hyatt Place Kuala Lumpur, Bukit Jalil - will mark the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel will feature approximately 250 guestrooms, a three-meal restaurant, Large Ballroom and 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool We are currently looking for a Front Office Attendant to join us as we continue to embark this exciting journey with the hotel. Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia. This position reports to the hotel Front Office Manager. The role involves providing courteous, professional, efficient and flexible service consistent...

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world. Hyatt Place Kuala Lumpur, Bukit Jalil - will mark the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel will feature approximately 250 guestrooms, a three-meal restaurant, Large Ballroom and 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool We are currently looking for a Duty Manager to join us as we continue to embark this exciting journey with the hotel. Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia.  This position reports to the hotel Front Office Manager. Customer Service Ensures the delivery of brand promise and provides exceptional guest service at...

Delivers the basic standards and provide exceptional guest service at all time. To greet all guests in a service orientated manner. Maintains positive guest and colleague interactions with good working relationships. Meets and greets all guests and assists with registrations. Personally, and frequently verifies that guests are receiving the best possible service during check-in and check-out. Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. Register hotel's guests in accordance with Front Office policies and procedures. Understands rate structure and promotional rates available. Be familiar with the hotel’s products and services and policies. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments. To update and maintain efficiently the current room status and to inform the Superiors, should their attention...

The Loyalty Manager plays a pivotal role in enhancing the experience of Marriott Bonvoy Elite members by consistently delivering top-notch stay experiences and ensuring the highest levels of guest satisfaction. Responsible for overseeing all aspects of Marriott Bonvoy members' journeys, from pre-arrival preparations to post-stay feedback mechanisms. Ensuring the smooth operation of the LM Club at all time. Possess complete knowledge of all Marriott Bonvoy Elite Member Benefits, Terms and Conditions. Promotes positive relations with Marriott Bonvoy Elite members by anticipating their needs and promptly responding to them. Monitors, responds and routes Elite members’ comments to the appropriate department when necessary. Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program. Handle all the LM Club information, room status and make appropriate preparations before guest arrival. Acquaint with the rate structure, room...

Respond to and handle reservations via emails, telephone calls or online booking channels with excellent customer service Work together with the Sales Managers and Revenue Manager and Front Desk to ensure that reservation details are accurate and flow through correctly Familiar with Opera System One to two years experience in a similar role would be an advantage Fresh graduates are encouraged to apply

Handle check-in and check-out. Ensure the ID or Passport of each arrival guest was scan into the system and transferred to Opera System. Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms. Handle guest complaint.

Responsible for the smooth operation of the Front Office department at all time. Ensuring that highest level of efficiency and guest satisfaction are achieved whilst maximizing rooms and other related revenue. Offer assistance to all sections at front office and supervise the lobby activities when the traffic is busy. Ensures high standards of personal presentation and grooming. Handle guest’s complaint and special request tactfully.

Project courtesy, hospitality and professional behaviour across your department at all times with guests and fellow colleagues. Welcome guests upon arrival with courtesy and professionalism. Register arrivals according to established standards and procedures including the adherence to all credit and accounting procedures. Manage guestroom inventory by communicating regularly with Housekeeping to ensure rooms are available for efficient check-ins. Create, modify and cancel guestroom reservations for walk-ins when required. Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs. Check-out guests efficiently and courteously according to established standards and procedures including the adherence to all credit and accounting procedures. Perform other assignments to meet business needs as directed by your superiors

To welcome and check in or check out all guest according to procedure. To have knowledge who is the arriving and in house VIP’s. To have knowledge of functions in house on that particular day. To handle all keys, mails, messages or fax and other items for guest. To provide assistance and information to guest. To take reservation at the counter when reservation department is closed/ busy. To attend to guest complaints promptly and bring up to Assistant Manager’s attention for follow up. To provide courteous and effective service and if possible to comply with each and every guest request. Post all charges without delay and update folios. To ensure that reservation for arriving guest or group special request is met. To ensure that vouchers are issued to reservation made. To take notice of guest payment instructions to ensure follow up is done; i.e. deposits are collected for any cash payment or an imprint of credit card. To take down...

1. Ensure proper and efficient guest services such as check in and check out; secretarial work; food & beverage; housekeeping; concierge services, etc. 2. Ensure that the established quality standard and a high level of work performance are maintained. 3. Ensure that policies, procedures and rules are clearly understood and followed through. 4. Meets up with guest regularly to obtain feedback on ways to improve the hotel’s services and facilities. 5. Ensure that the staff are neat and well groomed at all times. 6. Inspects all guest suites to ensure that all suites are in good condition and special set up have been delivered, amenities are placed in guest suites and suite is properly presented to standards and ready for occupation. 7.Familiar with all emergency procedures as specified by the Eastern & Oriental Hotel. 8. Attends to special needs and requirements of all Guest. 9. Coordinates and liaise closely with Housekeeping Department and...

Job description Responsibilities: Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department Organizing travel by booking accommodations and reservations needs as required To handle guests check in and out, registering, assigning room, obtaining information and signature, issuing room key, inquiries and all related matters according to the standards procedure Performing basic clerical and administrative duties Keep update about room rates, packages, discount and promotions Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events Requirements and Qualifications: Certificate/ Diploma in Hospitality Management At least 1 year experience in the related field. Candidate must be able to speak and write in Bahasa Malaysia and English. Knowledge of additional languages e.g Chinese, Hindi,...

Job Responsibilities Report for work punctually in a proper and neat attire complete with name tag. Prepares and maintain records pertinent to the guest stay in hotel. Responsible for cash float and all cash transactions. To assist guest in handling of safety deposit boxes. To handle and maintain an accurate records of massages/faxes/mail/folio efficiently. Assist in taking room reservations at the counter or on the phone. Preparation of pre-registration of guest before arrival when guest checks in, fill in all particulars on the registration form. Collect the required deposit. To file and distribute computer reports. To ensure that all check-out guest folios and Account’s copies with instructions for billing to companies are accompanied by supporting documents/bills/invoices etc. To ensure all outlet bills/check in forms are slotted into guest’s folio to accord speedy check-out. Handling of foreign exchange. To report to Duty...

Job Highlights Medical, Dental, Parking, Allowance Outstanding career growth and development opportunities Conducive and innovative work culture Job Responsibilities: To ensure the highest standard of welcome and that the services provided for the guests are delivered to attain the qualitative targets. To provide day-to-day supervision, direction and leadership to all Front Office personnel under the guidance of the Head of Department in accordance with the objectives, performance and quality standard set. Responsible for the swift handling of guest requests. Responsible to oversee the completion of Night Audit procedures. Maintain courteous guest service and respond promptly to guest inquiries, complaints, needs, special request and other related matters and ensure optimal level of guest’s satisfaction and repeat business. Report any maintenance issues discovered or reported in the rooms and ensure that these are timeously carried...

Clearing of Emails Keying in of bookings Responding to all inquiries  Charging credit cards for future bookings Answering calls and responding to voice inquiries including reservations and general inquiries Filing and E filing Dispatching and obtaining Documents from finance All other requests as given by FOM/GSM/Asst Resv Mgr Fresh grad are encourage to apply 6 day week, Tue-Sun work, Mon is Off day

Company Description  Sleeping Lion Suites is a rapidly expanding local hotel chain in Malaysia, known for exceptional hospitality and comfortable accommodations. Strategically located in prime destinations, our hotels offer convenience and modern amenities. We pride ourselves on our attentive service and welcoming atmosphere, ensuring a memorable stay for every guest. As we grow, we continue to innovate and uphold the highest standards, making us a preferred choice for leisure and business travelers alike. Position:  Hotel Management Intern Location:  Sleeping Lion Suites, Bukit Bintang  Duration:  Minimum 3 months We are seeking dedicated and enthusiastic hotel management students to join our team as interns in our Front Office and Housekeeping departments. As an intern, you will have the opportunity to gain hands-on experience in the hospitality industry and develop your skills in a fast-paced and dynamic environment....

Responsibilities Check cash balances and customer exposures prior to authorizing financial transactions, internal and external payments and money market deposits and loans Authorise non-financial transactions, static data requests, address and fee changes, in accordance with regulatory and group policy and internal procedures Assist in the functioning of the Front Office Support team, provide cover in times of absence of other team members, assist in running of daily reports, maintenance of the diary and preparing and distributing of standing orders, assist in the processing of transactions and static data requests ensuring 4-eyes principle is adhered to at all times Check various release queues, payments, money markets, and ensure records are authorized in line with internal and external cut-offs and deadlines Produce and various types of output, valuations, statements and performance reports, swift copies, from the bank’s on-demand system, encrypt and...

JOB RESPONSIBILITIES: Greeting arriving guests and retrieving their luggage. Escorting guests to their rooms, explaining the room facilities Deliver luggage, messages, faxes, and packages to guests and undertake various other requests to ensure their comfort Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for. Assist with keeping the lobby area clean and orderly Ensure that luggage has been stored safely according to prescribed procedures Be fully aware of what functions are going on in the hotel Provide gracious, attentive, and friendly service JOB REQUIREMENTS: Candidate should have minimum SPM/SPVM/Certificate in any relevant course Have the ability to work on shift Possesses a good personality and punctuality. Possess strong communication skills. Must be friendly, positive, self-disciplined, and willing to learn.