132 Front Office Deparment jobs

·           Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. ·           Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation. ·           Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. ·           Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel. ·           Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates. ·           Greet customers immediately with a...

Hilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. And, we strongly believe that our Team Members are more than just “employees”. Thrive at Hilton embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose , and creating the most optimal work experience for them as an individual. Go Hilton , our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can...

Key Responsibilities. 1.  Greet and welcome and hotel guests.  Offer luggage assistance. 2.  Assist and ensure all arriving and departing guests luggage is promptly attended to.  In  cases where the guests leave their luggage, ensure they are tagged and taken care of accordingly. 3.  Deliver all guests correspondence to the rooms as well as correspondence to all other department. 4.  Assist in monitoring the smooth flow of vehicle traffic at the Hotel entrance to avoid congestion. 5.  Possess excellent product knowledge on all Hotel facilities and services e.g room rate, restaurant operation hour, recreation activities etc.  Able to disseminate correct information at all time.

Key Responsibilities 1.  Verify arrival and departure details.  Pay attention to any special arrangements or request.  Perform check in and check out tasks according to the departmental policies and procedures.  Liaise with relevant sections in the Front Office Department. 2.  Efficiently update and manage the room status and to advise the superiors should their attention are needed.  Liaise closely with Housekeeping Department. 3.  Perform cashiering task by posting all the bills and monitor guests in-house account as per set procedures.  Inform the superior on any irregularities.   4.  Perform night audit task 5.  Possess excellent product knowledge on all Hotel facilities and service e.g restaurant operation hour, recreational activities etc.  Able to disseminate correct information at all time.

Key Responsibilities 1.  As a policy, the hotel management wishes to channelize request and complaint of guests as much as possible through the duty manager. Therefore, he/she should be always, if possible be available in the lobby area in order to handle requirement and answer the duty manager’s extension. This is vital especially when the head of department is in absence or off duty. 2. H andle matters related to proper billings and investigate on complaint. 3.  During heavy check in and check out greet guest who may be waiting offering assistance to avoid delays. 4.  Must be thoroughly familiar with the hotel policies and procedures in particular of reservation room assignment , housekeeping method, outlet cashier billing , room charges posting , credit and security. 5.  Is maintain a log book and record any unusual incident and check any important  matters or issues to be follow-up. 6.  Maximize hotel occupancy, average rate and...

Internship Description: We welcome all graduates/under graduates of Hospitality & Tourism or its equivalent field to start your exciting learning journey with us. All interns will be given the chance to explore their career experience in various hotel operations department. Interns Vacancy Available: Front Office Housekeeping Sales & Marketing Accounts & Finance Human Resource Maintenance  Requirements: Preferable students who are in Hotel/Hospitality Management, Business Administration, or equivalent. Passion for Hospitality and Service. Hardworking, fast learner and passionate towards job assignment. Wants to be part of a team that works hard, support each other and has fun along the way. Good communication & interpersonal skills. Good command in English and Bahasa Malaysia languages both spoken and written.  Benefits: Training will be provided. Internship Allowance...

Responsibility To greet all guest in service oriented manner Maintain positive guest and colleague interactions with good working relationship Meet and greet all guests and assist with their registrations Be familiar with the hotel's products, services and policies Ensure all complaints and requests are immediately resolved and follow through with relevant department.

Job Description Manage day to day operations of the Front Office Plan and implement effective upselling activities to support the maximum room revenue Liaise closely with other relevant department about servicing and handling of incoming groups  Review expected arrival rooms to ensure that rooms are arranged as per the preference of each guests and amenities placed prior to guest arrival Maintain knowledge of credit policies and procedures and liaise closely with the Finance department to ensure that the credit procedures are properly carried out from the Front Office. Ensure all services offered by the Front Office are always available and carried out with utmost efficiency and courtesy to effectively handle and resolve any guest problems. 

The Bellman is responsible for the efficient handling guests’ luggage during check-in and check-out. Consistently strive to ensure that all guests received the highest standard of personalized services at all times. Your duties and responsibilities include but not limited to: To meet all arriving guests and ensured that their luggage are send up to their room within 5 minutes. To maintain a detailed record of luggage movement that is being handled during checks in and checks out. Appropriate Luggage tags are also to be used. To provide door service for all guests such as assisting with hand luggage, loading and unloading of luggage for guests, opening and closing of cars and taxi doors. To ensure that all luggage or items stored at the Luggage Storage room are accurately recorded in the Storage Record book and items tagged and all equipment are maintained in a clean working condition. To deliver morning newspapers on a daily basis to all guest rooms and...

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other   hotel   departments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling   status , rates, and benefits of all   packages   plans . Knows the   credit   policy of the hotel and how to code each reservation. Creates and maintains reservation records by date of arrival and alphabetical listing. Determines   room rates   based on the selling tactics of the hotel. Prepares letters of confirmation. Communicates   reservation information to the   front desk . Processes cancellations and modifications and promptly relays this information to the front desk. Understands the hotel's policy on   guaranteed reservations   and   no-shows .

A Bellman’s main duty is carrying luggage for the guests as they come to or leave the hotel. Attend the main entrance door and welcome/farewell guests, arrange and manage transfers, help guests with directions and perform as the first and last impression for them. Upon check-in, escorting guest to their respective rooms and explaining the rooms’ features is also a daily task.

1.  To ensure that guest service such as check-in and check-out are done courteously, promptly and efficiently.   2.  Rules and regulations, grooming codes and Code of Conduct of employees as well as customer relations are adhered to at all times.

JSK BORNEO REEF IS THE LARGEST REEF ACTIVITY PONTOON IN SOUTH EAST ASIA. The Pontoon caters for, amongst other activities, underwater observatory tunnel, kayaking, snorkeling, water theme park, sea walking, boat transfer, F&B, and other Pontoon-centered activities. We are currently looking for experienced and dedicated individuals to join our team. Kindly visit us at www.jskborneoreef.my to find out more. Prior cruise ship, theme park operations & / or hospitality experience an added advantage. Responsibilities:- • Reports directly to the Operation Manager. • Responsible for pontoon guest service s operations which include, but not limited to, customer service , reception (check-in & out), food & beverage coordination, housekeeping, vending machine management, boat transfer, and general admin. Qualifications:- • Candidate must possess at least certificate, Diploma or Degree in Hospitality Management or equivalent. • Must...

Responsibilities:- - Reports directly to the General Manager . - Responsible for pontoon floor operation s which include, but are not limited to, customer service, crowd control, reception (check-in & out), food & beverage coordination, housekeeping, souvenir shop / vending machine management, general admin & security services. **Candidates with prior Front Office & Housekeeping supervisory/ manager ial exposure ideal. Qualifications:- - Candidate must possess at least a Certificate / Diploma or Degree in Hospitality Management or equivalent. - Must be able to communicate (read and write) in Mandarin and English. The target market would include China, Taiwan, Hong Kong Tour GITs, FITs, and locals. - At least 5 years of exposure in the hospitality/rooms division - FO / HK-related field. - ISO and IT literate.

To handle resort's recreation activities and to ensure the safety of the activities sites.

-         To anticipate guest needs, and handle guest inquiries in a helpful and attentive Avani Sepang Goldcoast Resort manner. -         To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Avani Sepang Goldcoast Resort properties. -         To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Avani Sepang Goldcoast Resort at all times. -         Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. -         To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Avani Sepang Goldcoast Resort experience. -         To develop a close and harmonious working relationship with all hotel...

- To anticipate guest needs, and handle guest inquiries in a helpful and attentive Avani Sepang Goldcoast Resort manner. - To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Avani Sepang Goldcoast Resort properties.  - To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Avani Sepang Goldcoast Resort at all times. - Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. - To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Avani Sepang Goldcoast Resort experience. - To develop a close and harmonious working relationship with all hotel departments. - Conduct daily shift briefings/meeting’s and pass on all information to team-members.

- To be the main point of guest contact 24 hours. - Monitor all night arrivals, ensuring all requests are carried out smoothly. Ensure all reservations are honoured, or dealt with as quickly and smoothly as possible. Deal with VIP room inspections/arrivals/departures. - Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. - Complete the night audit in line with the standards and procedures of the resort for night manager. - Submit housekeeping and cleaning requests as required. - Ensure all team members are up to date with current facts of the hotel products and services including room types, rates, relatives and facilities, food and beverage outlets, spa and health club. - Handling guest complaint - Attend training sessions as required.

We are looking for internship students for following departments: Accounts Department Housekeeping Department Front Office Department Kitchen Department F&B Department

To maintain an atmosphere of tranquillity at the Front Desk. To attend to all guests who approach the front desk, immediately, cordially, and with a smile. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To enter all guests folios into the computer immediately and accurately. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid out the proper reservations form. To ensure that the V.I.P, Club Premier and Special Request room is blocked, and that all keys are in order. To have a sound knowledge of the company’s Marketing Programmes. To keep the daily Log Book up-to-date.