131 Front Office Deparment jobs

Job Responsibilities: - Perform all check-in and check-out guests. To provide a courteous and professional service at all service. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. To be constantly aware of the room situation and to strive to obtain maximum occupancy. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual. To familiar with hotel facilities and Marketing Programmes and Promotions. Maintain up to date and accurate guest histories. Actively sell the hotel to guests to maximise the internal revenue of the hotel. To tabulate daily guest bills neatly and...

Basic Function To manage and ensure effective Front Office operation on administration, staff matters and operational activities during his/her shift of duty. Responsibility and Authority Ensure that the pre check-in procedure is effectively carried out based on the set standard. That includes: Rooms for leisure groups are blocked 2 days in advance. Check guest’s arrival list one day in advance. Details of each reservation are printed on R-card. Check on day room’s assignment and ensure keys and other required documents are prepared Room’s amenities and guest supplies are in order. VIP rooms are checked. Meet VIPs and other FITs and corporate guests at the main entrance and lobby. Escort VIP guests to their rooms and bid farewell upon departure. Attend to guests’ enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel. Obtain feedback from guests and take actions accordingly or...

Duty Manager will report to the Front Office Manager and forms part of the Front Office leadership team who collectively delivers exceptional guest experiences. The primary responsibilities for this position are to ensure the comfort and satisfaction of Hotel guests through liaison between them and other departments. We are looking for individuals who have an exceptional knowledge of the Front Office operation and are able to demonstrate a strong work ethic and people-management skills. To maintain order and ensure guest satisfaction Be fully conversant with the Hotel operations as a whole Takes on the responsibility to check on the maintenance, cleanliness of the property, uphold staff discipline and be participative as an ERT member on emergency preparedness Be an ambassador for the hotel team and provide support as needed throughout all departments in support of efficient hotel operations and a memorable guest experience.

Responsible for Front Office operations, so as to meet or exceed operating and financial objectives and to manage that operation to assure product and service standards are consistently attained as intended and designed. Responsible for implementing, organizing and assuring Front Office training programs and activities are conducted regularly and effectively in support of the consistent attainment of product standards. Manages the appropriate application of financial standards policies in a manner that assures consistent attainment of fiscal results and best practices. To provide day-to-day supervision, direction and leadership to all Front Office personnel. Looks into the weekly & monthly planning of the Front Office Department. Represents Senior Management and in their absence is entirely responsible for the continuous running of the Hotel. Acts as an Ambassador for the Hotel and deals constantly with the hotel guests to ensure their...

Responsible for Front Office operations, so as to meet or exceed operating and financial objectives and to manage that operation to assure product and service standards are consistently attained as intended and designed. Responsible for implementing, organizing and assuring Front Office training programs and activities are conducted regularly and effectively in support of the consistent attainment of product standards. Manages the appropriate application of financial standards policies in a manner that assures consistent attainment of fiscal results and best practices. To provide day-to-day supervision, direction and leadership to all Front Office personnel. Looks into the weekly & monthly planning of the Front Office Department. Represents Senior Management and in their absence is entirely responsible for the continuous running of the Hotel. Acts as an Ambassador for the Hotel and deals constantly with the hotel guests to ensure their...

The successful candidate shall be reporting to the General Manager and supports the running of the hotel by directing, controlling, and coordinating all rooms operations in ensuring the hotel achieves its financial, guest satisfaction, internal processes, learning and growth objectives. Responsibilities Oversees the performance of the Front Office, Housekeeping and Recreation as well as providing guidance and assistance in the execution of the operations Directs and controls all subordinate Rooms division associates to ensure that all day-to-day operational matters are handled on time and guest expectations are met or exceeded Ensures the implementation and maintenance of operation equipment and par stocks in concerned departments and oversees inventory taking and control Assists in the preparation of the hotel’s annual budget and more specifically responsible for the hotel’s Rooms Division budget Ensures that associates are selected and groomed to support the...

Responsibilities:  Responsible for creating memorable guest experience. Anticipate guest needs and build rapport with customers. Attend to inquiries and handle guest complaints professionally and diligently. Strong upselling skill. Follow up on guest comments to establish solutions appropriate to problems highlighted. Maintain the Front Office information folder with up-to-date information on rates, programmes, special benefit cards, GHA programmes, Pan Pacific Hotels Group details, etc. Continuously strive to meet Front Office objectives, i.e. up-selling, express check-out, guest history preferences etc.    Requirements: Proven experience as a Front Office Duty Manager. Fluent in both spoken and written English, Malay and Mandarin is an advantage, knowledge of additional languages is a plus. Computer literacy - Opera PMS, MS Office. A customer-oriented and professional attitude. An outgoing personality. Excellent communication abilities....

Job Purpose: Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas.  Provide timely and professional check-in/check-out services in accordance with established scripting and standards. Job Description: 1) Assists in sending guest messages or faxes. 2) Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows 3) Assists in handling room lock problems. 4) Prepares and checks for VIP’s arrival and escorts guests to rooms. 5) Co-ordinates with all departments concerned in order to maintain Front Office functions properly. 6) Operates the front office computer system in order to assist front office attendants. 7) Checks group department, fit and ensure switchboard makes appropriate wake up calls. 8) Handles guest complaints and other related problems and reports on the...

Job Responsibilities He/she is under the general direction of the Front Office Manager. Oversees and directs all aspects of the day-to-day public area operations. He/ She must be proactive and quick to assess areas that need attention and decisive action. The Duty Manager / Night Duty Manager must be an active liaison between management and the guests. Engage guests in conversation and provide general assistance. Manage, record, and resolve promptly all guest complaints. Meet and greet VIP Guests and major corporate clients upon arrival. Understand all credit procedures and ensure they are applied according SOP Well verse with hotel products, services, policies, and emergency procedures. Monitor guest satisfaction reports and implement actions to improve results. Handle, record and follow through with management issues or emergencies that arise. Work closely with the Front Office Associates in ensuring correct...

1. Assist the Front Office Manager in daily operations of the front desk and guest services. 2. Provide exceptional customer service by welcoming and assisting guests with check-in, check-out, and inquiries. 3. Supervise and train front desk staff, ensuring they meet service standards and deliver excellent guest experiences. 4. Handle guest complaints and concerns, resolving issues promptly and professionally. 5. Maintain accurate records of guest accounts and transactions. 6. Assist in creating and implementing front office policies and procedures. 7. Collaborate with other hotel departments to ensure efficient and seamless operations. 8. Assist in managing room reservations and availability. 9. Prepare and present daily reports and statistics to the Front Office Manager. 10. Ensure that the front desk area is clean, organized, and well-stocked with supplies. Requirements: 1. Diploma in Hotel Management, Business Administration, or a related field is...

Basic Function To perform all front desk duties at level which meet or exceed guests’ expectations and is accordance to the policies, procedures and standards set by the Hotel. Responsibility and Authority Report duty on time and in full uniform. Keep smart and well-groomed at all times and maintain a friendly and cheerful attitude. Attend to guests’ enquiries / requests on hotel facilities / services, tourist information / tours, bookings and reconfirmation of flights, sell stamps, self-service launderette tokens, photocopy service, foreign currencies and traveler’s cheque exchanges, safe deposit boxes and so on. Send email, telefax and for guests. Maintain parcels, mail and messages for the guests. Maintain forwarding records of guest’s mail. Carry out pre-arrival activities which include issuing meal and welcome drink coupons, fruit baskets, prepare guest registration cards, room assignment and any other requests. Check-in and...

Basic Function Responsible for maintaining courteous and competent rooms operation and services to hotel guests. Responsibility and Authority Interview applicants for the Front Office whenever required and make recommendations on suitable candidates. Responsible for the daily administrative work of the Front Office. Provide immediate reference to staff during the shift. Double check duty rosters for the Front Office sections and sign log book of various sections. Make every effort to ensure the comfort and enjoyment of hotel guests. Represent the Management in handling all guest grievances and complaints concerning services from all areas of operation. Conduct departmental training to staff and report the progress of their performance. Maximize room revenue and occupancies as much as possible. Review and understand revenues and occupancy forecasts. Ensure effective allocation of work among various sections and shifts....

Furama Hotel Bukit Bintang offers internship opportunities to undergraduate who wants to get a head start in their career. The internship program allows you to experience the culture, learn our standards and gain exposure to various areas of a hotel to ensure that you have the best possible experience. DEPARTMENT: Operations: Front Office, F&B Service, Housekeeping, Kitchen – Human Resources & Admin – Finance REQUIREMENT: – Malaysian student pursuing undergraduate diploma or degree in Hospitality/ Hotel Management/       Marketing/ HR/ Management or equivalent – Submission of the following documents i) Curriculum Vitae / Resume ii) Copy of your industrial Training University / College Letter Interested candidates are invited to walk-in/write-in with detailed resume and a recent photograph (n.r) to HUMAN RESOURCES DEPARTMENT  

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic students for internship placement . Departments available: Housekeeping F&B Front Office Kitchen Maintenance Marketing Human Resource Requirements: Students in Hospitality Management, Maintenance, Culinary Arts or equivalent. Good communication skills.

Are you a friendly and organised individual with excellent communication skills?   Join our team as a telephone operator and be the voice of hospitality for our guests! Requirements: Previous experience as a telephone operator or in a customer service role is preferred. Excellent communication skills, both verbal and written. Familiarity with hotel operations and services. Ability to multitask and prioritise in a fast-paced environment. Strong problem-solving skills and a positive attitude. Knowledge of phone systems and basic computer skills. Responsibilities: Answer incoming calls promptly and professionally, assisting guests with inquiries and requests. Direct calls to the appropriate departments or individuals within the hotel. Provide information about hotel facilities, services, and local attractions. Handle guest complaints and ensure timely resolution. Take and relay messages accurately. M aintain a courteous and helpful...

Main Duties Customer Service Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division. Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. Maintains positive guest and colleague interactions with good working relationships.   Operational Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications. Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures. Connects local and international calls quickly, courteously and accurately. Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls. Acts...

Main Duties: Administration Maintains the Daily Log Book. R eports “Lost and Found” items.   Customer Service Delivers the brand promise and provide exceptional guest service at all times. Provides excellent service to internal customers as appropriate. Be familiar with the hotel’s products and services and policies. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out. Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.   Financial Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping,...

· Professional Certificate / Diploma / Degree in Hospitality Management / Tourism or other relevant fields · Minimum 3-5 years of working experience in hospitality / hotel industry. · Hands-on operational capabilities and with training abilities. · Able to lead and motivate team with good leadership skills. · Excellent interpersonal communications and organizational skills.

1. To answer all in-coming and out-going calls in a professional manner and to practice Standard Answering Phrase. 2. Respond to general enquiries from customers confidently pertaining to the Golf & Hotel services and facilities. 3. To direct calls to relevant department. 4. Handle irate callers professionally and courteously by helping them to resolve their issue or redirecting the calls to correct person or department.

Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. Ultimately, you will ensure all operations flow smoothly and help us meet our company goals. Responsibilities Keep track of monthly, quarterly and yearly goals Work with management to assess and improve processes and policies Monitor and report on revenue and cash flow Uphold and enforce company policies Train new hires Address employee complaints or performance issues as needed Check in with employees regularly to determine satisfaction Schedule shifts Help management create the department’s budget Address customer issues and complaints Schedule regular maintenance and cleaning of facilities Meet regularly with upper management to stay...