Guest Service Assistant/Front Office Assistant

RM2,200 - RM2,600 monthly
  • Dorsett Hatmas Kuala Lumpur
  • Dorsett Hartamas Kuala Lumpur, Jalan Sri Hartamas 1, Sri Hartamas, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Jun 10, 2024
Full time Front Office Deparment

Job Description

Job Responsibilities: -

  • Perform all check-in and check-out guests.
  • To provide a courteous and professional service at all service.
  • To attend to all guests who approach the Front Desk, immediately, cordially and with a smile.
  • To be constantly aware of the room situation and to strive to obtain maximum occupancy.
  • To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters.
  • To register the guests promptly ensuring that they are provided with all necessary information.
  • To answer the telephone promptly and clearly, ensuring a courteous and friendly manner.
  • To take room reservations effectively, efficiently and as laid down in the reservation operations manual.
  • To familiar with hotel facilities and Marketing Programmes and Promotions.
  • Maintain up to date and accurate guest histories.
  • Actively sell the hotel to guests to maximise the internal revenue of the hotel.
  • To tabulate daily guest bills neatly and tidily and verify recurrences.

Job Requirements: -

  • Possess at least a Certificate/Diploma/Degree in Hospitality/ Tourism/ Hotel Management or equivalent.
  • Minimum 1 to 2 years of Guest Service Assistant experience in hotel line is preferable or equivalent experience.
  • Proficient to speak, write and read in English and Bahasa Malaysia.  Able to communicate in Mandarin will be an added advantage.
  • Good in computer literate (Word, Excel, etc.).
  • Fresh graduate is encouraged to apply.
  • Willing to work on shift basis.