Dorsett Hartamas Kuala Lumpur, Jalan Sri Hartamas 1, Sri Hartamas, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Dec 05, 2023
Front Office Deparment
Job Responsibilities: -
Perform all check-in and check-out guests.
To provide a courteous and professional service at all service.
To attend to all guests who approach the Front Desk, immediately, cordially and with a smile.
To be constantly aware of the room situation and to strive to obtain maximum occupancy.
To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters.
To register the guests promptly ensuring that they are provided with all necessary information.
To answer the telephone promptly and clearly, ensuring a courteous and friendly manner.
To take room reservations effectively, efficiently and as laid down in the reservation operations manual.
To familiar with hotel facilities and Marketing Programmes and Promotions.
Maintain up to date and accurate guest histories.
Actively sell the hotel to guests to maximise the internal revenue of the hotel.
To tabulate daily guest bills neatly and tidily and verify recurrences
Possess at least a Certificate/Diploma/Degree in Hospitality/ Tourism/ Hotel Management or equivalent.
Minimum 1 to 2 years of Guest Service Assistant experience in hotel line is preferable or equivalent experience.
Proficient to speak, write and read in English and Bahasa Malaysia. Able to communicate in Mandarin will be an added advantage.
Good in computer literate (Word, Excel, etc.).
Fresh graduate are encourage to apply.
Willing to work on shift basis.
About Dorsett Hatmas Kuala Lumpur
Dorsett Hartamas, Kuala Lumpur
Dorsett Hartamas is a 4-star Sri Hartamas hotel, on the outskirts of Kuala Lumpur. Sri Hartamas is an affluent area, with a fast-developing local scene. Surrounding the hotel are numerous chic cafés, in-vogue eateries and bars, modern shopping malls and near to Malaysia's largest exhibition centre, MITEC (Malaysia International Trade and Exhibition Centre), all of which make Sri Hartamas a popular chill-out spot for young adults, new families alike and corporates.
Inside our hotel are 290 rooms with all mod-con – and the rest of the hotel boasts fabulous facilities too. Keep up with your workout in our gymnasium, or take extra care and visit our health and wellness centre. If swimming’s more your style, try our rooftop sky pool, complete with wading pool and Jacuzzi – not to mention breathtaking views! Kids too can enjoy our children club room, while our cozy café provides all-day dining. For special occasions, we have 3 functions rooms for hire.