Dorsett Hatmas Kuala Lumpur

   Job Responsibilities: - ·   Overseeing Corporate sales, promotions and campaigns. ·   Prepare sales budgets, projections and set sales target. ·   Implements all sales action plan according to market areas as outline in the Marketing Plan. ·   Plan and execute sales trips to major market areas and also new potential area ·   Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients ·   Identifying emerging markets to find new sales opportunities ·   Participate in weekly/monthly Sales & Marketing ·   Manages and develops relationship with key internal and external stakeholders to strengthen and expand customer base for sales opportunity ·   Maintain professional business confidentially, high standard of professionalism, ethics and attitudes to words...

Job description · Ensure cleanliness of guest rooms, guest corridors, and linen rooms according to standards and procedures set · Attend to reports on damage or malfunction in hotel rooms · Prepare work schedule and conduct daily briefings to all staff · Manage and supervise all tasks of his/her team and conduct regular room checklists · Replenish guest supplies and ensure that guests requests are promptly attended to · Maintain equipment in a proper state of cleanliness · Knowledge of Hygiene and safety standards as per industry is a must · Record room status in allocated section accurately · Inventories stock to ensure adequate supplies · Conduct training and monitor staff performance to prescribed standards of cleanliness · Assist the Executive Housekeeper in assessing team members’ attendance and performance Job Requirement · Diploma in Tourism...

Job Description 1. To ensure smooth coordination between Sales Department, Front Office, Reservations Department, Food & Beverage Department, and Credit Manager. 2. To maintain the booking status on the Banquet Book and stay close in collaboration with the Director of Food & Beverage. 3. Keep track of confirmed, tentative & lost bookings, where the function rooms are concerned. 4. Prepare weekly statements on booking status, to enable sales staff to give immediate confirmation. 5. Leads from Sales Banquet Department or any other source must be investigated and obtain clients' requirements as detailed as possible and ensure information is passed down to superior/s. 6. To follow up on all social functions, and other tentative banquet inquiries, converting these leads to positive commitments where possible. 7.  Meet with the organizers of functions to discuss the final details for billing purposes. 8. To meet with potential clients on...

Job Responsibilities: - Perform all check-in and check-out guests. To provide a courteous and professional service at all service. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. To be constantly aware of the room situation and to strive to obtain maximum occupancy. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual. To familiar with hotel facilities and Marketing Programmes and Promotions. Maintain up to date and accurate guest histories. Actively sell the hotel to guests to maximise the internal revenue of the hotel. To tabulate daily guest bills...

Job description Duty Manager is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. Checks on registration cards of arriving guests and ensures all information are properly filled at e-registration system. Handles guest complaints and other related problems and maintain proper record in the system.   Attend to guests inquires, handles complaints and attend to the needs of the guests. Customer service and guest satisfaction focus Maintains and be guided of hotel policy on credit/lost and found hotel guests properties. Makes daily round of hotel, check rooms/suites and building surrounding and highlight any defects. Ability to problem solve and make decision in a fast-past environment. Follow-up in credit check report, work closely with credit manager. Responsible for supervising, managing,...

Job Descriptions Strong customer service skills and able to maintains highest standard of professionalism and attitude with guest, bookers, group, travel agents and internal room reservation related matters. Processes reservations by mails, telephone, fax or central reservation system with upmost accuracy and attention to detail. Ensure prompt and accurate responses to all incoming correspondence pertaining to room reservations, Responsible to follow-up on payment bookings, keep records on reservation traces daily and ensure proper filling for booking correspondences. Adhere to all company credit policies to ensure all revenue expected will be received Performs other duties as and when required. Job Requirements Candidate must possess at least a Primary/Secondary School/SPM/"O" Level At least 1 year(s) of working experience in the related field is required for this position. Good spoken and written communication abilities in Bahasa Malaysia...

Job Descriptions: Assist in analyzing system issues and rectifying errors, seeking external assistance when required and authorized. Oversee and maintain computer hardware systems and devices to ensure optimal operation and performance. Monitor systems to ensure that the physical security of information systems, equipment, and software complies with the standards set by hotel policies and corporate guidelines. Monitor and support the hotel’s application system, network, hardware, and broadband lines to maintain seamless connectivity and functionality. Take responsibility for system configurations, firewalls, and the ongoing maintenance of hardware and software equipment. Provide timely and professional IT support to both guests and internal users for all related issues and requests. Escalate complex issues to third-level support (such as application vendors or external providers) when necessary, ensuring swift resolution. Maintain a comprehensive...