Job Description

  • Greet guests warmly upon arrival and departure.
  • Assist guests with loading and unloading luggage.
  • Escort guests to their rooms and explain room features.
  • Deliver guest requests such as extra towels, amenities, or packages.
  • Provide information about hotel facilities, services, and local attractions.
  • Arrange transportation or assist with taxis and valet services.
  • Store and retrieve luggage safely from the luggage room.
  • Handle guest inquiries and direct them to the appropriate department.
  • Maintain the cleanliness and organization of the lobby, entrance, and luggage storage area.
  • Report maintenance issues or suspicious activities to supervisors or security.
  • Assist guests with special needs whenever possible.
  • Thank guests and wish them a pleasant stay upon departure.