Intern-Front Office
- Zenith Hotel Putrajaya
- Zenith Hotel Putrajaya, Jalan P2a, Presint 2, Putrajaya, Malaysia
- Oct 12, 2026
Job Description
§ General
o Reads the logbook daily and take action accordingly.
o Provides information regarding the hotel’s facilities & services.
o Ensures to always be informed of VIP in-house and daily functions.
o Handles guest complaints in accordance with service recovery guidelines.
§ Front Desk
o Assigns rooms and checks in/out guests in accordance with established standards.
o Checks guest history of all arrivals on shift and gets familiarized with the information.
o Greets and addresses guests by name.
o Thanks every guest when they depart.
o Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.
o Handles the following situations in accordance with hotel policy:
§ Early arrivals and late check outs
§ Rebate and paid outs
§ Refund
o Runs the night audit.
o Post folios and relevant data in the system immediately and accurately.
§ Communications
o Operates the switchboard in accordance with the hotel’s high standards of guest courtesy and efficiency.
o Places requested wake-up calls.
o Ensure all calls are answered courteously, efficiently and timely.
o Takes telephone messages.
o Keeps a record of all emergency telephone numbers.
o Knows how to operate the hotel’s paging system.
o Uses the PMS for messages, locators and traces.
o Handles all operator-assisted calls in accordance with established standards.
o Knows role and action to take in case of emergency.
§ Business Centre
o Sends guest faxes and emails.
o Ensures incoming faxes for guests are complete, legible and delivered to the room within 15 minutes.
o Types guest correspondence as required.
o Know how to operate Microsoft Office and Internet and able to explain to guests if requested.
o Bills guests for services in accordance with the hotel’s billing policy and procedure.
§ Guest Relations
o Escort guests to the room.
o Follows up and follows through on requests by guests for reservations at outside facilities such as restaurants, tours etc.
o Clears expected departures.
o Coordinates with Housekeeping concerning room status and others.
o Checks guest history, arrival list and ensures all routing and special instructions are properly implemented.
o Assigns rooms and checks in/out guests in accordance with established standards.
o Checks guest history of all arrivals on shift and gets familiarized with the information.
o Greets and addresses guests by name.
o Thanks every guest when they depart.
o Handles the following situations in accordance with hotel policy:
§ Early arrivals and late check outs
§ Refund
o Post folios and relevant data in the system immediately and accurately.
o Serves guests F&B in accordance with established standards.
§ Reservations
o Answers all emails, faxes and any other written booking correspondence within 24 hours.
o Monitors receipt of deposit guarantees and prepaid, ensures all credit cards are verified and credit card authorization forms where applicable are processed properly.
o Processes all reservations in accordance with established standards.
o Maintains an effective tracing and filing system.
o Inputs all bookings into the system with accurate billing instructions and clear special instructions with regards to room set-up, room share etc.
o Prepares all occupancy forecasts.
*Only shortlisted applicants will be notified.
Location
No. 1, Jalan P2A, Presint 2, 62100 Putrajaya, Wilayah Persekutuan Putrajaya
Ideally situated by the Putrajaya Lakeside, Zenith Putrajaya offers gracious Malaysian Hospitality and five-star facilities. Renowned for its sleek design, impressive service and exquisite blend of luxury, comfort and style, the 13-storey landmark in the hub of Putrajaya has everything you need for business or leisure.