Front Office Ambassador

Responsibilities

• Check cash balances and customer exposures prior to authorizing financial transactions, internal and external payments and money market deposits and loans
• Authorise non-financial transactions, static data requests, address and fee changes, in accordance with regulatory and group policy and internal procedures
• Assist in the functioning of the Front Office Support team, provide cover in times of absence of other team members, assist in running of daily reports, maintenance of the diary and preparing and distributing of standing orders, assist in the processing of transactions and static data requests ensuring 4-eyes principle is adhered to at all times
• Check various release queues, payments, money markets, and ensure records are authorized in line with internal and external cut-offs and deadlines
• Produce and various types of output, valuations, statements and performance reports, swift copies, from the bank’s on-demand system, encrypt and distribute to internal and external clients
• Carry out regular internal controls (MICOS) in collaboration with a team member and provide cover in times of absence
• Responsible for short and long-term planning and the management of the hotel’s front-office operations
• Maintain guest room inventory
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures