Job Description

  • Follow up on all administrative matters related to the department.
  • Record and monitor attendance of all Housekeeping staff.
  • Control, issue, collect, and maintain records of all Housekeeping key movements.
  • Record and properly store all Lost and Found items.
  • Assist in recording guest laundry details.
  • Update and track the status of maintenance requests.
  • Maintain adequate stock levels of office supplies.
  • Handle guest requests and respond promptly to inquiries; record and follow up on requests or complaints.
  • Perform general Housekeeping administrative tasks, including faxing, photocopying, and preparing schedules; ensure all staff personal files are kept up to date.
  • File all correspondence and store requisitions properly.
  • Update all guestroom history records.
  • Record all safe box lock issues reported by Room Attendants or guests and liaise with the Front Office for unlocking.
  • Keep the work area clean and organized at all times, including the office pantry.
  • Record any special guest requests in the Communication Log Book.
  • Perform any other duties assigned by the Executive Housekeeper or Assistant Housekeeper.
  • Ensure all daily tasks and assignments are completed before the end of the shift.