CROWNE PLAZA KLCC

Greet and welcome all guests and take beverage and food orders in a prompt and professional manner  Be attentive to guest’s needs  Prepare food and beverages for service to guests and present food according to established health and presentation standards  Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable  Clear and clean tables in a prompt and efficient manner.  Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary  Perform department/outlet opening or closing duties as required.  Ensure that wait staff stations are clean...

Creating a warm and welcome to everyone and setting the tone for each guest’s experience    Be attentive to guest’s needs  Prepare and serve drinks to high standards, and highlight promotions to guests   Work with your restaurant colleagues to offer a seamless food service   Set up your bar – stock up on all the supplies you’ll need, manage your inventory and make sure all your equipment works   Change beer barrels   Look after your bar – keep it clean and tidy and make sure the alcohol is always secure   Handle cash and credit transactions    Look smart – wear your uniform with pride    Be ready to jump into other ad-hoc duties when your...

Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests      Check guests in, issue room keys, provide information on hotel services and room location  Ensure required identification is taken from guests at check-in in line with local legislative requirements  Answer phones in a prompt and courteous manner  Up-sell rooms where possible to maximize hotel revenue  Answer, record and process all guest calls, messages, requests, questions or concerns  Record guest preferences in the system  Check guests out, including resolving any late or disputed charges  Accurately process all cash and credit card transactions using established procedures  Issue,...

Prepare and cook orders in accordance with portion and quality standards specified in recipes  Control food usage to minimize waste  Advise supervisor of low inventory items; assists in receiving items and taking inventory as required  Maintain sanitation and cleanliness standards in the kitchen area that meet or exceed any local laws regarding health and safety  Maintain a clean, neat and well-organized work area, including but not limited to reach-ins, walk-ins and counters  Follow all established safety protocols and procedures at all times. Immediately report any unsafe or malfunctioning equipment or any safety incident to the supervisor or manager on duty  May assist by performing dish washing or other kitchen duties as needed  Work as part of a team and communicate with other...

Meet and greet all guests and potential guests, at the front of the F&B outlet by ensuring the following:  Ensure the F&B outlet is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards  Ensure F&B outlet operating equipment is clean and in working order  Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy.  Welcoming guests to the F&B outlet  Being attentive to guest’s requests  Escort guests to their preferred table or reserved table and seat guests according to F&B outlet standards  Manage reservations and document in the Reservation book according to F&B outlet standards  Train waiter staff and bus staff in hostess...

Greet and welcome all guests and take beverage and food orders in a prompt and professional manner  Be attentive to guest’s needs  Preparing and serving beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks   Prepare food for service to guests and present food according to established health and presentation standards  Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable  Clear and clean tables in a prompt and efficient manner.  Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary ...

What is the job?   Support the Section Chef by preparing, presenting, storing and serving a selection of dishes. Adhere to local regulations concerning health, safety or other compliance requirements, as well as brand standards and local policies and procedures. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.        Your day-to-day:  Prepare, cook, serve and store the dishes   Communicate politely and display courtesy to guests and internal customers  Provide direction to the Kitchen helpers, including Cooks, Kitchen Attendants and Stewards  Communicate to his/her superior any difficulties, guest or internal customer comment and other relevant information   ...

Supervise the implementation of housekeeping standards and procedures in relation to:  Recommended changes to these standards and training needs on an ongoing basis  Maintain a current and thorough knowledge of all housekeeping systems  Open and close the shift and ensure effective shift hand over  Distribution and collection of keys  Management of all incoming and outgoing calls  Solve employee grievances  Perform Room allocations  Perform Room inspections  Prioritize arrival rooms  Liaise with Front Office for guest and hotel requirements   Ensure guest valet is processed and delivered in a timely manner  Co-ordinate special projects (eg site rooms, vermin control,...

Greet and escort guests to rooms  Open doors and assist guests/ visitors entering and leaving property  Inform guests of property amenities, services and hours of operation and local areas of interest and activities  Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area  Assist with luggage storage and retrieval  Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors        Follow all company...

Executes all functions of the Conference and Banquet operations to achieve the optimum departmental revenue targets   Conducts sales visits, telephone calls, writes letters, sends emails and extends invitations to clients to visit the hotel   Follows up on all enquiries   Analyses historical and other statistical information   Entertain clients with the object to secure business or strengthen ties when required   Negotiate terms pertinent to the sale of conference and banqueting services    Conduct site inspections and tour familiarizations   Conduct client interviews   Establish leads from newspapers, magazines, relevant industry documents and follow up   Maintain a regular pattern of...