136 jobs found in wilayah persekutuan kuala lumpur

Work with other creative team members to produce content. Create guidelines for how logos and other branding materials should be displayed and used. Help make design choices (e.g., fonts and colors) for all content your company will use.

Responsible for managing the activities and operations related to employee training and development services including the planning and coordination of identifying competence development methods, training needs determination, development of training programmes and/or other competence enhancement programmes and evaluation of its effectiveness.

1.1    Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2    Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel. 2.1    Management Representative.  2.2    To represent management in handling of room enquiries, compliments, complaints, etc. 2.3     Where all enquiries are handled immediately and to the satisfaction of the guest. 2.4     Where complaints are handled tactfully and resolved to the satisfaction of the guest. 2.5    Represents the Management in handling guest complaints/requests, concerning services     from all areas of operation and any final decision should be referred and confirmed by the department concerned. 2.6     All complaints and compliments are to be reported to the Guest Service Manager on duty and the Front Office...

1.  RESPONSIBILITIES   Welcome and greet guests Answer and direct incoming calls Inform guests of hotel rates and services To make and confirm reservations for guests Ensure proper room allocation Register and check guests in Confirm relevant guest information Verify guest's payment method Verify and imprint credit cards for authorization Issue room keys and direct guests to their rooms Maintain clear and accurate records of guest room bookings Compute all guest billings, accurately post charges to guest rooms and house accounts Receive and transmit messages for guests Retrieve mail, packages and documents such as faxes for guests Listen and respond to guest queries and requests both in-person and by phone Provide accurate information about local attractions and services Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests Complete and...

At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.   Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a  Waiter / Waitress / Bartender .   As a  Waiter / Waitress / Bartender  we rely on you:   Under the guidance and supervision of the Outlet Manager. In responsible to greet and escorts guests to their tables and taking the guests' orders. Liaise with the Kitchen department in order to make the food arrangement Delivering orders to tables and taking care of...

At Shangri-la Hotels & Resorts, we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.   Located at the heart of the Kuala Lumpur city centre,  Traders Hotel  by Shangri-la is looking for a  Revenue Executive .   As Revenue Executive We Rely On You   Implement revenue management practices in accordance with Shangri-La philosophy, policies and standards. Lead the statistical and competitive information gathering and produce forecast based on demand, timely and within accuracy expectations. Recommend and implement overall revenue maximization...

The candidate profile: -    To lead the Sales & Marketing Department and be responsible for all aspects of sales, marketing, revenue management and achieving hotel business revenue goals -    Has a strong network in the corporate market segment especially within Kuala Lumpur/Klang Valley -    Must be business savvy and has the ability to communicate and negotiate at all levels -    Is detail orientated and must be able to problem-solve with employees and guests -    A leader who has a strong sense of direction, confidence and ability to get things done Due to visa limitations, the above positions are open for Malaysian nationals only. Only shortlisted candidates will be notified.

JOB SUMMARY OBJECTIVE OF THIS POSITION Drive for conversion of Group, local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery.  The position is responsible for achieving Group & catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.   CORE WORK ACTIVITIES Understanding Market Opportunities & Driving Revenue Targets group/catering accounts, markets, or segments with heavy emphasis on business  conversion Partners with pro-active counterpart to effectively manage the business opportunity.   Works collaboratively with off-property sales channels (e.g. Sales Office, Area Sales, EST) to ensure...

Responsibility for operations delivery on site of all the food retail by facilitating a smooth front of house service for all our beneficiaries, customers and staff. You will work closely with the Commercial Catering Manager to ensure success of our Commercial businesses for KLCC Convention Centre.

A Sales Manager, responsible for all commercial activities and leading the team to maximize revenue, optimize all revenue streams to maximize profit contribution to the overall performance of the hotel. Plan, implement, and monitor all commercial activities in the hotel   The person: Qualifications Excellent analytical skills and strategic thinking Highly organized and exceptional leadership and management skills The ability to build relationships with customers and industry partners is essential Tech-savvy. Useful insights into and confidently use of technology Excellent knowledge in all commercial areas in a hotel to optimize all revenue streams. Good communicator and good knowledge of English, apart from the local language, in speech and writing.   Planning ·         Identify opportunities to increase revenue. ·         Develop growth strategies to meet goals and objectives ·         Analyze, plan and track revenue and pick-up...

Responsible for performing daily activities related to receiving including cleanliness and sanitation of the receiving area, unloading and inspection of delivered products against determined acceptance criteria .

Responsible for assisting in the day to day implementation and monitoring of Housekeeping Department activities including resource allocation , supervising the day to day cleaning activities of event rooms and public areas in the Centre, issuance of cleaning chemicals and housekeeping equipment, maintenance of the housekeeping stores and coordination of contractors’ work including pest management and landscape activities.

Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel. Contact customers via calls or arranged meetings to discover their needs and requirements. Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel. Provide customers with a list of available services and their accompanying prices and offer discounts when necessary. Assist clients in selecting the most appropriate service that best meet their specifications and needs. Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement. Collaborate with other hotel staff to ensure clients have a good time. Monitor the customer service quality of the hotel to ensure customers are tended to appropriately. Conduct price negotiations with customers on behalf of the hotel management to reach a favorable bargain for both parties. Process and facilitate requests...

Supports the successful execution of all operations in the hotel operations departments and outlets (may include Front Office, Housekeeping, Maintenance). Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures; disciplining Team Members. Provides oversight to ensure that STEG standards and procedures are being followed in all operational departments. Achieves guest services operational objectives by contributing information and recommendations to strategic plans and reviews, including but not limited to productivity, quality, customer-service standards, resolving problems, identifying trends and assisting with implementing change. Attend and contribute to periodic meetings to maintain favorable working relationships among team members and promote maximum team morale, productivity, and efficiency. Maintains a safe, secure, and healthy environment by establishing, following, and enforcing safety...

1. Ensures professional sales calls using Mangala’s selling principles and Driving Customer Preferences philosophies. 2. Carefully plans sales calls into defined objectives. 3. Maintains a detailed knowledge of Resort facilities, features and services. 4. Conducts extensive competitor researches and maintains excellent product knowledge of the Resort. 5. Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to the Sales Manager/ Associate Director of Sales. 6. Follows up sales leads to identify prospect. 7. Ensures a high level of exposure for Resort through direct sales solicitation of telephone contact and written communications. 8. Professionally conducts routine telemarketing activities to identify new accounts. 9. Entertains and conducts Resort tour to clients whenever required. 10. Establishes and maintains strong relationship with the established clientele and constantly explores into new business...

At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.   Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a  F&B Service Associate .   As a F&B Service Associate We Rely On You   Under the guidance and supervision of the Outlet Manager. In responsible to greet and escorts guests to their tables and taking the guests' orders. Liaise with the Kitchen department in order to make the food arrangement Delivering orders to tables and taking care of assigned tables...

Handle full set of accounts and perform month-end closing in a timely manner for subsidiary and group accounts Prepare bank reconciliation and monitor daily bank balances Prepare monthly accounts analysis and other accounts related matters Assist in audit, tax and company secretarial related matters Liaison with bank officers on daily/operational banking matters Liaison with contractors/suppliers on daily/operational/payment matters and perform creditor reconciliation Performing day to day accounting operations Undertake any other ad-hoc accounting assignment

Responsible to attend all requests by phone, housekeeping mobile application, email, hotel software traces etc. He/She should receives and ensures proper recording and follow up of all guest request. Your duties and responsibilities include but not limited to: Answers all telephones calls promptly and courteously, all guest requests are to be promptly followed up and channeled through the proper personnel. Maintains close coordination with other departments and staffs. Checks all keys and all forms on a daily basis. Maintains a regular update on the system especially on room changes to facilitate the front officer in their sales of rooms. Prepares daily attendance report. Receives calls for maintenance, fills out maintenance orders and forwards them to the engineering department, frequent follow up on unfinished orders. Records lost and found items. All on loan items to be recorded and the guest are to sign a loan chit for items borrowed...

At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.   Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a Assistant Director of Food & Beverage (Sky Bar) .   As Assistant Director of Food & Beverage (Sky Bar) we rely on you: To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision, and control. To be constantly on the lookout for ways and means to improve the smooth running of the restaurant. To work...

At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions. Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a  Front Office / Concierge . As  Front Office / Concierge  we rely on you: Perform check-in and check-out efficiently, and ensure guests’ satisfaction. Ensure all interactions with guests are handled professionally and with care adhering to hotel policies and procedures. To perform all duties according to Quality Standards and Core Practices. Update hotel status, future...