63 jobs found in kuala lumpur

OBJECTIVE OF THIS POSITION: To support the Assistant Sales Manager, Senior Sales Managers, Assistant Director of Sales and Director of Sales giving clients continuity of contact and service to increase MICE group, conferences as well as Banquet & Catering events To ensure to handle and process all incoming meetings, conferences, groups & events inquiries in the absence of Manager in charge of the account To ensure that customers satisfaction is the key driver for all sales initiatives and strategies To ensure a high level of exposure within the hotel through walk in site inspection, direct sales (meaning within as well as outside hotel with sales managers-) to visit clients, telephone contacts and written communications To ensure standard of excellence in performance is achieved both within sales related responsibilities and as ambassador for sales with other team players throughout the hotel DUTIES AND RESPONSIBILITIES: To achieve daily...

Job Description: To implementation of all training programs Conduct Training Needs Analysis for management and supervisory staff to identify and determine training needs. Develop hotel’s annual training budget and planner and ensure it is line with the operational strategy Conduct hotel orientation and generic training for hotel staffs Set performance standard for departmental trainers Develops and review policies, procedures, forms and format relating to training Recruiting quality trainees to fill operational needs & for future hiring purpose Manages trainees and handling disciplinary related issues Source for external benchmark training to meet hotel training report. Audits departmental training periodically to ensure they are conducted in a professional manner and according to instructions. Source for appropriate legal compliance training and responsible for maintaining proper legal compliance training files. Tracks and ensure all staffs attend...

Job Responsibilities: To provide welcoming atmosphere to guests with great smile and warm assistance at front office.  To assist guests efficiently, courteously and professionally in all front office related functions. To handle check in process, registration and room assignment, assist in pre-registration and blocking of reservation when necessary. Possess a thorough knowledge of the Serviced Suites especially the layout and facilities in each guestroom, Restaurant locations and hours of operation and function room location.  Assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float. Provide professional, courteous and efficient level of service to all internal and external guests in line with the Standard Operating Procedures. Be able to use the OPERA Property Management System in particular the Reservation, Front Desk, In House, Cashiering and Report screens.  It is compulsory to update all the required fields...

Duties and Responsibilities Report directly to the Operations Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Operations Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Guest Service Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation, Call Centre and Sky Lounge Ensure there is a healthy and strong communication link between the...

Primary Duties Greets and bids farewell to guests and offer appropriate hospitality comment to guests in accordance with the Hotel standard phrases/greetings. Smile and always maintain a professional, neat and pleasant image to guests at all times. Ensure cleanliness at the reception counter and lobby at all times. Provides courteous and efficient service to every single guest and promptly and tactfully attend to guest complaints, requests and inquiries. Follow-up on all request/complaints in the reception logbook.  Follow-up sheet and traces and ensures that the logbook is read and initialled by Guest Service Assistant at all times. Supervises the Front Desk activities and ensures staff carries out duties as per established check-in and check-out procedures. Liaises closely with Housekeeping and Food & Beverage department of VIP arrivals, room changes, extensions of stays, check-out, special arrangements & follow-up and follow through to...

JOB DESCRIPTION We are looking for those passionate about customer service to join our Front Office team as Front Office Assistant. He/She will manage front office activities to ensure smooth and efficient daily operations and maintain guest satisfaction.  Job responsibilities :  Ability to perform guest check-in and check out  Ability to answer & handle room reservations Ability to handle guest requests & relation matters efficiently Able to provide exceptional customer service at all times  Ability to perform cashier and night audit tasks  Providing guests with information about the hotel Other duties and responsibilities as assigned Job requirement :  Good verbal communication skills in English and Malay Positive working attitude with good interpersonal skills  Computer literate and basic mathematic skills Willing to work on shift, weekends, public holidays, and extra time during high occupancy With or without experience working in...

Job Description : Responsible for building maintenance including plumbing, painting, carpentry, electrical, air-conditioning, and kitchen equipment. Perform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware, electrical equipment including lamps and etc. Test, troubleshoot, and perform basic repairs on all types of equipment including furniture, wall crack, and painting work. Maintain hotel facility and related equipment in a safe and efficient manner. Respond to emergency calls for maintenance and repairs.

We are looking for those passionate about customer service to join our Front Office team as Front Office Assistant. He/She will manage front office activities to ensure smooth and efficient daily operations and maintain guest satisfaction.  Job responsibilities :  Ability to perform guest check-in and check out  Ability to answer & handle room reservations Ability to handle guest requests & relation matters efficiently Able to provide exceptional customer service at all times  Ability to perform cashier and night audit tasks  Providing guests with information about the hotel Other duties and responsibilities as assigned Job requirement :  Good verbal communication skills in English and Malay Positive working attitude with good interpersonal skills  Computer literate and basic mathematic skills Willing to work on shift, weekends, public holidays, and extra time during high occupancy With or...

Provide friendly and courteous reception, mail and information, cashiering, guest relations and business center service at the Front Desk. Attends to guest needs and complaints effectively. Ensures smooth operations and maintaining the established code of standards, efficiency and professionalism set by Management. Provide Management with timely feedback and reports of daily occurrence, incidents and complaints.

Duties and Responsibilities   Manages the guest experience by ensuring the followings are provided: - Thoughtful and attentive service with relaxed efficiency Complete responsiveness to the desire of the hotel guests Quality service of the hospitality is optimised in accordance to the quality service standard To maintain a good working relationship with your own colleagues and all other departments. To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature. Register guests promptly...

RESPONSIBILITIES: 1. Assign specific tasks to each attendant at the end of the day for the following     day and sees to it that the staff knows and accomplishes their duties. 2. Check at the start and at the end of the shift that all service attendants     complete their opening and closing tasks. 3. Takes inventories of the the daily food supplies to ensure availability. 4. Prepares and submits breakage and loss report for the shift. 5. Assists the service staff in serving food and drinks. 6. Handles guest complains professionally and tactfully. 7. Checks the accuracy of the guest’s bill before it is presented to the guest. REQUIREMENTS: 1. Minimum SPM or equivalent. 2. At least 2 years’ experience as a captain in a F&B outlet in the hotel industry.. 3. Experience in Point of Sales 4. Must be able to communicate in English (written and spoken) and other     languages. 5. Able to support the supervisor, lead and delegate a service team.

RESPONSIBILITIES: 1. Provide 1st level system and technical support for both users and hotel guests. 2. Install, configure and upgrade computer software and hardware when required. 3. Monitoring and maintaining computer systems and networks. 4. Ensure systems and networks are protected against any threat i.e. virus, disaster etc. 5. To keep all the relevant procedural documentation and reports updated. 6. To keep track of all changes perform on the systems and networks. 7. To control the software and hardware licensing, including warranty. 8. Provide users the computer related on-the-job Training, supported by system manual. 9. Prioritizing and managing many open cases at a time. 10. Testing and evaluating new technology, assist company in gaining competitive edge. 11. Maintaining a good working relationship with users and IT vendors or suppliers. 12. Escalate issues to the 2nd or 3rd level support i.e. System Engineer, Network Specialist when...

General o Handles all telephone calls courteously and efficiently. o Knows the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes. o Knows the complete beverage selection including wines, cocktails and daily specials/selling objectives as mentioned in the service briefing. o Implements opening and closing duties in accordance with standards. o Handles guest complaints in accordance with service recovery guidelines. o Liaises with kitchen and bar with regards to special requests. Outlet Service o Sets up outlet and service stations on time before service and according to standards. o Keeps service stations clean and complete. o Provides service in accordance with service standards. o Knows table/seat numbering, takes orders and uses Micros system to input orders. o Ensures food & beverage is served at the appropriate time. o Thanks every guest when they depart. o Assists guests...

General o Reads the logbook daily and take action accordingly. o Provides information regarding the hotel’s facilities & services. o Ensures to always be informed of VIP in-house and daily functions. o Handles guest complaints in accordance with service recovery guidelines. Bell Desk o Greets and addresses guests by name. o Performs room changes in an efficient and helpful manner and in accordance with the hotel’s standards. o Thanks every guest when they depart. o Takes messages. o Locates guests. o Properly records incoming/outgoing luggage and deliver with care and promptly within 15 minutes upon the guest’s arrival. o Delivers newspapers as per hotel policy. o Delivers messages, faxes or other mail to the room. o Valet parks cars if the service is provided by the hotel. o Opens car doors and assists guests. o Works together with Security to control the flow of traffic at the lobby entrance and driveway area. o Checks daily arrival list....

General o Reads the logbook daily and take action accordingly. o Provides information regarding the hotel’s facilities & services. o Ensures to always be informed of VIP in-house and daily functions. o Handles guest complaints in accordance with service recovery guidelines. Front Desk o Assigns rooms and checks in/out guests in accordance with established standards. o Checks guest history of all arrivals on shift and gets familiarized with the information. o Greets and addresses guests by name. o Thanks every guest when they depart. o Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure. o Handles the following situations in accordance with hotel policy: Early arrivals and late check outs Rebate and paid outs Refund o Runs the night audit o Post folios and relevant data in the system immediately and accurately. Communications o Operates the switchboard in accordance with the hotel’s high...

Setting up umbrellas, loungers, and other pool furniture. Ensuring that the swimming pool, furniture, and facilities are clean and safe. Welcoming guests and ensuring their safety and comfort. Providing guests with towels, shade, refreshments, and attending to their requests. Clearing used towels, glasses, and trash. Enforcing safety protocols as set out by the resort or hotel. Monitoring the activity of guests and ensuring their safety. Reporting any damages or incidences to the supervisor. Managing the swimming pool cleaning schedule and performing daily inspections

1)    Candidates at least must be 2 years of working experience required for this position. 2)    Must knowledge in electrical supply and plumbing works. 3)    Building fire fighting equipment , and common facilities  will be an added advantage 4)    Full time position available Responsibilities •    Applicant MUST be willing to work in Jalan Sultan (Chinatown), Kuala Lumpur.  •    MUST able to work 3 (three) shift  •    MUST at least have experience in wiring and plumbing works •    Have knowledge in fire fighting equipment and common facilities will be added as advantage •    Other duties as assigned.  •    Candidate must possess at least PW2 or PW4 •    Have 1 -2 year of working experience  •    Fresh graduate are welcome to apply   Note: Kindly stated your current salary and expected salary in the resume. 

Responsible to protect hotel's property, products and the safety of employees Perform routine patrols of the hotel's facility and grounds to assist in deterring criminal behaviour as well as make Security's presence known Patrol all areas of the property, secure rooms, assist guests with room access Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrence's 

Scope Under the general direction of the Front Office Manager or his / her delegate and within the limits of established brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  Primary Responsibilities Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  Registers and rooms all arrivals according to established procedures Maintains intimate knowledge of departmental standards and procedures Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation Maintains cashier float and ensures accurate daily report of all money received Cashes hotel guest’s personal and travelers checks and assists with currency exchange...

Job Description To champion all communications and branding concepts and strategies both within the hotel and external, thus maximizing hotels brand awareness in line with the hotel's positioning statement within the targeted markets. Duties and Responsibilities To develop the hotels yearly communication plan in conjunction with the hotels yearly marketing plan so as to support and drive market penetration and overall sales effectiveness. To be the key champion in developing and updating media database, as well as relationships. Ensure media kit and database are updated by category and ensure the right key messaging are delivered to the right editor. To develop key press release by outlets or segment on a monthly basis, plans has to be developed and submitted 3 months prior. To develop key messaging that can drive impact and create brand or product differentiation. To champion Media FAM trips, ensure check-list are done properly prior to...