46 jobs found in kuala lumpur

Key Responsibilities: Team Leadership & Training     •    Supervise and lead the housekeeping team, including room attendants, public area cleaners, and laundry staff.     •    Provide training and guidance to maintain high service standards and efficiency.     •    Conduct daily briefings and performance evaluations to ensure staff productivity. Operational Management     •    Ensure all guest rooms, public areas, and back-of-house spaces are cleaned and maintained according to hotel standards.     •    Monitor daily room status, occupancy reports, and cleaning schedules to optimize workflow.     •    Oversee laundry operations, linen inventory, and proper stock management.     •    Implement and maintain effective housekeeping procedures and quality controls. Guest Satisfaction &...

JOB OVERVIEW  The Guest Service Agent will represent the hotel to the guest throughout all stages of the guest stay.  He/She will help guests during check-in and check-out, assign rooms, accommodate special requests  whenever possible, answer the phones and assist with rooms reservation.  RESPONSIBILITIES: • Register guests and assigns rooms. Accommodates special requests whenever possible • Assist in preregistration and blocking of rooms for reservations • Thoroughly understand and adhere to proper credit, and cash handling policies and procedures • Understand room status and room status tracking • Know room locations, types of rooms available, and room rates • Use suggestive selling techniques to sell rooms and to promote other services of the hotel • Know the location, types of available rooms and the activities and services of the property • Coordinate room status updates with the housekeeping...

JOB OVERVIEW  The Sales Manager is responsible for developing and maintaining business opportunities through active direct sales, marketing, emails, or other forms of communication to maximise revenue opportunity. He/She will identify areas of improvement in overall sales performance and develop strategic action plans to optimize the performance of the sales team and drive incremental sales revenue. Responsibilities: - Identify and develop new business opportunities within the corporate/travel industry/leisure - Generate and maximize the business potential of the designated portfolio through daily sales  calls, telephone calls, effective account servicing, site inspection and entertainment - Prepare correspondence to customers and internal booking reports, and maintain sales files - Manage and maintain the business relationship with existing and new clientele base to achieve  customer satisfaction; ensure external and internal customers are satisfied with...

Job description 1. Develop and implement the safety and security policy. 2. Monitor the hotel premises and ensure all safety and security protocols are followed. 3. Identify and address potential safety and security risks. 4. Crime prevention and investigation. 5. Investigate any incidents that occur on the hotel premises. 6. Follow OSHA, ERT and other relevant safety regulations. 7. Maintain up-to-date records of all safety and security incidents. 8. Respond to any emergencies. 9. Resolve complaints and address guest/staff concerns promptly. 10.Monitoring security systems including security patrols, surveillance systems, door locking mechanisms, control of restricted areas, monitoring of master keys, etc. 11. Initiate and maintain policies and procedures for general safety and security. 12. Conduct regular security meetings. 13.Supervise the security team, ensuring that security staff do their jobs properly. 14. Maintain good...

   Job Responsibilities: - ·   Overseeing Corporate sales, promotions and campaigns. ·   Prepare sales budgets, projections and set sales target. ·   Implements all sales action plan according to market areas as outline in the Marketing Plan. ·   Plan and execute sales trips to major market areas and also new potential area ·   Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients ·   Identifying emerging markets to find new sales opportunities ·   Participate in weekly/monthly Sales & Marketing ·   Manages and develops relationship with key internal and external stakeholders to strengthen and expand customer base for sales opportunity ·   Maintain professional business confidentially, high standard of professionalism, ethics and attitudes to words...

  Greet all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.  Register and rooms all arrivals according to established procedures. Maintain intimate knowledge of departmental standards and procedures. Perform check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation. Maintain cashier float and ensures accurate daily report of all money received. Cash hotel guest’s personal and travelers checks and assists with currency exchange. Keep abreast of all modifications to accounting policies and procedures. Responsible and attends to guest’s request of using the service of safety box at all times. Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, Wyndham Rewards programs. Attend to guest’s complaints, inquiries and...

Job description Duty Manager is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. Checks on registration cards of arriving guests and ensures all information are properly filled at e-registration system. Handles guest complaints and other related problems and maintain proper record in the system.   Attend to guests inquires, handles complaints and attend to the needs of the guests. Customer service and guest satisfaction focus Maintains and be guided of hotel policy on credit/lost and found hotel guests properties. Makes daily round of hotel, check rooms/suites and building surrounding and highlight any defects. Ability to problem solve and make decision in a fast-past environment. Follow-up in credit check report, work closely with credit manager. Responsible for supervising, managing,...

Job Responsibilities: - Perform all check-in and check-out guests. To provide a courteous and professional service at all service. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. To be constantly aware of the room situation and to strive to obtain maximum occupancy. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual. To familiar with hotel facilities and Marketing Programmes and Promotions. Maintain up to date and accurate guest histories. Actively sell the hotel to guests to maximise the internal revenue of the hotel. To tabulate daily guest bills...

Job description · Ensure cleanliness of guest rooms, guest corridors, and linen rooms according to standards and procedures set · Attend to reports on damage or malfunction in hotel rooms · Prepare work schedule and conduct daily briefings to all staff · Manage and supervise all tasks of his/her team and conduct regular room checklists · Replenish guest supplies and ensure that guests requests are promptly attended to · Maintain equipment in a proper state of cleanliness · Knowledge of Hygiene and safety standards as per industry is a must · Record room status in allocated section accurately · Inventories stock to ensure adequate supplies · Conduct training and monitor staff performance to prescribed standards of cleanliness · Assist the Executive Housekeeper in assessing team members’ attendance and performance Job Requirement · Diploma in Tourism...

Job Descriptions Strong customer service skills and able to maintains highest standard of professionalism and attitude with guest, bookers, group, travel agents and internal room reservation related matters. Processes reservations by mails, telephone, fax or central reservation system with upmost accuracy and attention to detail. Ensure prompt and accurate responses to all incoming correspondence pertaining to room reservations, Responsible to follow-up on payment bookings, keep records on reservation traces daily and ensure proper filling for booking correspondences. Adhere to all company credit policies to ensure all revenue expected will be received Performs other duties as and when required. Job Requirements Candidate must possess at least a Primary/Secondary School/SPM/"O" Level At least 1 year(s) of working experience in the related field is required for this position. Good spoken and written communication abilities in Bahasa Malaysia...

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to assist with guest services in various areas of the hotel, such as reception, executive floor, communication center or concierge. Ideally with a relevant school certificates, diploma or professional certification in Hospitality or Tourism management. Minimum 1 year work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Supervision of the Front Office/Hotel staff and control of hotel’s activities in accordance with Dorsett Regency polices and procedures, in the absence of the Front Office Manager. Direct supervision of Front Office staff in the absence of the Front Office Manager/Assistant Front Office Manager as well as attending to situations and requests as required by any Department Head or Supervisor. Mandarin speakers will be added advantage.

Job description We are looking to hire an experienced housekeeping supervisor to oversee all duties performed by our housekeeping staff. The housekeeping supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies. You should also inform management of any equipment or furniture in need of repair or replacement and ensure that the housekeeping staff complies with all safety and sanitation policies. Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Investigating and addressing complaints regarding poor housekeeping service. Providing training to the housekeeping staff. Regularly taking inventory of cleaning supplies and ordering stock as needed. Performing various cleaning duties in instances of staff shortages. Housekeeping Supervisor Requirements: Proven...

1. To report punctually wearing the correct hotel uniform and name tag at all times. 2. To provide a courteous and professional service at all service. 3. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 4. To maintain an atmosphere of tranquility at the Front Desk. 5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 7. To register the guests promptly ensuring that they are provided with all necessary information. 8. To enter all guests folios into the computer immediately and accurately. 9. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual.

1. To report punctually wearing the correct hotel uniform and name tag at all times. 2. To provide a courteous and professional service at all service. 3. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 4. To maintain an atmosphere of tranquility at the Front Desk. 5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 7. To register the guests promptly ensuring that they are provided with all necessary information. 8. To enter all guests folios into the computer immediately and accurately. 9. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual.

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To report for duty punctually wearing the correct employee fashion and name badge at all times. 2. To greet and seat guests according to standards set in the departmental operation manual. 3. To do side duties as assigned on a daily basis by the Captain or Outlet Head. 4. To serve food and beverage to guests according to established performance standards. 5. To handle guest enquiries in a courteous and efficient manner. 6. To provide a courteous and professional service at all times. 7. To maintain a good working relationship with colleagues, and all other departments. 8. To have a complete understanding of and adhere to the hotel’s policy relating to fire , hygiene ,...

1. Maintain the order and safety of the hotel. 2. Offer necessary service to guests. 3. Conduct regular safety patrol, acting and reporting appropriately upon discovering any potential hazards. 4. Take good care of communication facilities and skillfully operate all fire control equipment. 5. Report, examine and monitor with professionalism once suspicious personnel or articles are discovered, keeping a record of these incidents as well.

Job description Responsibilities: Prepare quotation, proforma invoice, room & function room blocking. Assist in handling calls, emails and messages. Upselling additional services to clients to maximize revenue. Coordinate and implement all operations matters with the sales, marketing & design team Data key-in, filing, recording, etc. Requirements: Possess Degree/ Diploma or other relevant qualification(s). Fresh graduates are encouraged to apply. Candidate with working experience is added advantage. Able to communicate in Bahasa Malaysia & English. Additional languages will be an added advantage. Ability to work well independently as well as within a team. Good working knowledge of Microsoft Office (Excel, Word). Good time management, able to manage and oversee multiple projects simultaneously. Dedicated and hardworking with interest in event management and planning.

People    Works with DOS on manpower planning and management needs   Works with DOS in the preparation and management of the Department’s budget   Manage day to day sales activities and build relationship with team members   Personally build clear and open lines of communication with intra departments   Build a team with different opinions, skills, experiences, and backgrounds; leverage personal, cultural and functional differences to optimize team performance   Create an environment that trains, develops, coaches and mentor’s team members    Guest Experience   Monitors competitors' activities and assists in marketing intelligence   Refers sales leads to appropriate personnel within the...

People    Works with DOS on manpower planning and management needs   Works with DOS in the preparation and management of the Department’s budget   Manage day to day F&B sales activities and build relationship with team members   Personally build clear and open lines of communication with intra departments   Build a team with different opinions, skills, experiences, and backgrounds; leverage personal, cultural and functional differences to optimize team performance   Create an environment that trains, develops, coaches and mentor’s team members    Guest Experience   Monitors competitors' F&B activities and assists in marketing intelligence   Refers sales leads to appropriate...