Sales Manager

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.

Hyatt Place Kuala Lumpur, Bukit Jalil - will mark the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel will feature approximately 250 guestrooms, a three-meal restaurant, Large Ballroom and 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool

We are currently looking for a Sales Manager to join us as we continue to embark this exciting journey with the hotel. Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia.

This position reports to the hotel Senior Director of Sales.

Administration

• Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
• Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
• Establishes an efficient trace File to ensure that all business booked is properly tracked.
• Assists in consolidating and preparing Sales report.

Customer Service

• Assists with Host duties as requested and required due to operational needs
• Entertains and conducts hotel inspections to clients whenever required.
•  Establishes and maintains strong relationship with the established clientele.
• Liaises and works closely with the Guest Services Department ensuring guest's requests and expectations are being met.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.  If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.
• Maintains positive guest and colleague interactions with good working relationships.
• Handles all business and leisure groups and provides excellent services to meeting planner and meeting guests.

Marketing 

• Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.
• Be aware of community, business, political and social factors that may affect the hotel’s financial performance.

Operational

• Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.
• Responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed.
• Actively follows up sales leads.
• Prepares quotes and updates online web sites with on time information.
• Prepares, compiles and distributes the weekly/ monthly reports in a timely manner. 
• Ensures the activities/events log book is being accurately maintained.
• Compilation of Market Surveys and Competitor Researches report.
• Distribution of relevant hotel information to clients when required.
• Conducts regular sales calls per schedule prepared by the Director of Sales.
• Maintains good relationship with the established clientele and provides all necessary assistance when required.
• Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.
• Ensures to achieve or exceed the monthly and yearly target of room sales assigned by SDOS.
• Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Operation Manual.
• Maintains a detailed knowledge of hotel facilities, features and services.

Personnel

• Supports the implementation of The Hyatt Care Purpose, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Assists SDOS to plan and implement effective training programmes to other related employees.

Other Duties

• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt Hotel Group.
• Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines.
• Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

Hyatt Place Kuala Lumpur Bukit Jalil
M-1, Pusat Perdagangan Bandar Bukit Jalil, Persiaran Jalil 1 57000 Kuala Lumpur, Malaysia