19 jobs found in petaling jaya

1. Handling internal & external emails on Corporate reservations for Sales Team. 2. Check on the internal booking system and make the booking for the guest 3. Sorting out any issues that may arise with bookings or reservations. 4. Answering any questions customers might have about the reservation process 5. Providing support to customers who may need to amend or cancel a reservation. 6. Ensure that communication between Reservations Department and others is clear, concise and relevant, and appropriate information is conveyed to relevant departments in a timely and professional manner..

1. To assist the MARCOM Manager in carrying out certain Administration duties as well as to Create, Manage, Monitor and Plan the Digital aspect of the MARCOM Department.  2. Assist the MARCOM Manager in the maintenance and upkeep of all property and equipment of the department. 3. To have good knowledge of all products, facilities and services offered by the hotel. 4. To update the hotel’s Social Media platforms daily with alternative content between information and advertising ensuring that the contents are sharp, memorable, and effective at prompting readers to take action 4. To support the MARCOM Manager in developing and executing brand and tactical campaigns. 5. To carry any other duties as and when assigned by the MARCOM Manager when required.

In charge of planning, organizing, coordinating, staffing, directing, controlling and evaluating all operations under his/her responsibility. Develop long range plans while resolving daily challenges across the entire spectrum of the Department. Thoroughly understand the basic principles of each component of the Management System for F&B Operations and be hands on to resolve any operational issues. To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. To encourage associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. To conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. To make sure that all associates are up to date with the availability of seasonal and new products on the market. To...

Make periodic rounds to all area to support equipment and maintains operating log of conditions observed. Identify, locate and operate all shut-off valves for equipment and all utility shut-offs for building. Provide prompt, courteous and efficient engineering service. Effectively handle guest concerns. Take work orders promptly. Monitor all equipment are in good running condition and report status if found defective and recommend necessary solution for the problem. Test, troubleshoot and perform repair on all types of equipment. To operate as an independent mechanic by analysing problems, identifying courses of action, and implementing solutions with available resources and to a high degree of quality. Conduct maintenance inventory and requisition parts and supplies as needed. Plans, recommends and carries out approved program on scheduled maintenance.

- For Food & Beverages, Kitchen, Front Office & Admin

Conducting product research and sourcing new suppliers and vendors. Performing inventory inspections and reordering supplies and stock as necessary. Updating and maintaining records of all orders, payments, and received stock. Coordinating with the delivery team and following up on delays or orders that have been rescheduled. Establishing professional relationships with clients as well as vendors and suppliers. Review quality of purchased products Experience is required preferably in the hospitality industry

Oversees and directs the day-to-day operation of the Housekeeping Department and ensures Le Meridien Hotel is very well maintained and clean. Coordinate with the Executive Housekeeper to ensure smooth flow of operation within the Housekeeping Department. Prepares monthly activity reports. Ensures Housekeeping Team Leaders and Attendants deliver the brand promise and provide exceptional guest service at all times. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Assists the Executive Housekeeper to maximise associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Conducts inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc and report to the Executive Housekeeper. Conducts...

Oversees and directs the day-to-day operation of the Housekeeping Department and ensures Le Meridien Hotel is very well maintained and clean. Ensure a smooth flow of operation within the Housekeeping Department. Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary. Ensures all Housekeeping and Laundry associates deliver the brand promise and provide exceptional guest service at all times. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Oversees the cleanliness of guest rooms and public areas. Oversees the cleanliness of public and back-of-the house areas. Works with vendors to provide uniforms for all hotel associates. Ensures the proper handling and control of lost and...

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.  Registers and rooms all arrivals according to established procedures. Maintains intimate knowledge of departmental standards and procedures. Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation. Maintains cashier float and ensures accurate daily report of all money received Attends to guest’s complaints, inquiries and requests, referee's problems to supervisor/Assistant Manager if he/she unable to  assist. Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.

Reports directly to and communicates with the Front Office Manager & Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations. Provides functional assistance and direction to all departments.   Cooperates, coordinates and communicates with other hotel departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel Responds to guest needs and resolves related problems Supports and assists Front Office personnel and all departments at peak periods. Analyses the rate variance report to ensure rooms revenue control. Support Front Office Manager in driving upsell and SPG enrollment initiatives.  

To deliver the most complete and personalized service as may be required in all areas of Guest Service Operations. To assist hotel VIP guest efficiently, courteously and professionally at all times. Personally and frequently verifies that VIP guests are receiving the best possible service during check-in and check-out. Register hotel's guests in accordance with Front Office policies and procedures Be familiar with the hotel’s products and services and policies. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments

Maintaining financial records. Process accounts receivable and payable. Cross-checking invoices with payments and expenses to ensure accuracy Record day to day financial transactions and complete the posting process. Understand ledgers. Resolving accounts to the general ledger. Handling queries related to accounts. Any task assigned from time to time

Responsible for Human Resources & Training activities. To assist the Human Resources Manager in the smooth and ensuring that all the policies and procedures outlined in the Departmental Operating Manual are strictly adhered to. Providing advisory and managerial role on all human resources & training matters, planning and implementation of human resources programs in line with the company’s objective. Responsible for Training & Development including assessing training needs, creating training plans, utilizing various training methods, evaluating program effectiveness, managing training budgets, and staying updated on training trends.

Internship Description: We are looking for internship students! Vacancies (Interns) Available: Front Office  Housekeeping  Engineering  F&B Service Human Resources Culinary  IT Sales & Marketing  Finance Requirements: Preferable students who are in Hotel/Hospitality Management, Business Administration, or equivalent. Good communication & interpersonal skills. Benefits: Monthly Training Allowance Provided  Duty Meals in Hotel's Cafeteria Hands-on Experience Certification upon Completion of Internship Full-time and Part-time Job Opportunities Able to participate in Hotel's Recreation & Sports Activities

Check all cashiers’ float regularly. Prepare the daily General Cashier Report and daily bank deposits on timely and accurate basis. Make accurate record of petty cash reimbursement and submit to the Finance Manager for analysis. Making accurate record of cash distribution and cash amount of moneybag. Submit timely and accurate input on all payroll information. Upload the payroll information bank file in e-banking duly approved by DOF/DOHR. Ensure all statutory and compliance related payroll processing procedures are adhered to.

Good knowledge of making cocktails and mocktails  Passion for learning and good creativity in producing signature beverages Able to handle beverage inventory  Excellent customer service skills Able to follow brand standards according to Le Meridien signature beverage programs and Marriott International brand standards overall

Ensures the delivery of brand promise and provides exceptional guest service at all times. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains par stocks of all equipment and guest supplies as required.

Responsible for the smooth operation of the Front Office department at all time. Ensuring that highest level of efficiency and guest satisfaction are achieved whilst maximizing rooms and other related revenue. Offer assistance to all sections at front office and supervise the lobby activities when the traffic is busy. Ensures high standards of personal presentation and grooming. Handle guest’s complaint and special request tactfully.

Handle check-in and check-out. Ensure the ID or Passport of each arrival guest was scan into the system and transferred to Opera System. Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms. Handle guest complaint.