29 jobs found in johor bahru

Ensure quality of food & service comply with established standards. Direct and supervise daily operations. Perform random checks on food quality and service standard. Oversee scheduling and administration of duty rosters. To do daily stock take as required on every shift. Participate all the Food & Beverage meeting and promotion. Taking reservation from guest and handling guest complain, self discretion within general framework and to adhere to GBW hotel F&B policy and procedure. Provide feedback on customer complaints. To do monthly inventory for all equipment and linens. To improve the Service standard required by management from times to times. Respond to equipment breakdown immediately and resolve the situation.

• Maintain the standards of performance as detailed in the Departmental Operations Manual to ensure the efficient operation in accordance with GBW Hotels Policy and Procedure. • Providing a consistently high standard of food preparation & presentation. • Assist in establishing the identity of the outlet by providing the standards of food presentation required by each outlet. • Aware of the method of preparation and the standard recipe for every menu items in his particular kitchen and follow the procedures at all times. • Maintain and clean all work areas, kitchen equipment, and utensils to the high standards of cleanliness and hygiene required by the hotel. • Co-ordinate with colleagues whenever necessary regarding operational problems. • Familiar with the operational procedures of all equipment in the kitchen and operate them in the correct manner to ensure the maximum efficiency and personal safety. • Understand...

Perform electrical repairs in community areas, including lights and laundry. Ensure mechanical equipment is in working order and fixed as necessary. Complete general building cleaning and maintenance. Install and replace floors, stairs and piping as needed. Repair and paint doors, windows, walls, ceilings, roofs and other parts of the building.

The incoming candidate has at least 4/5 years experience in a supervisory role and a comprehensive understanding of engineering principles ( hotel experience is an advantage ) as well as supervising an Engineering team by showing a positive attitude and maintaining the morale of the team. Is ultimately responsible for operation and maintenance which has to do with all engineering equipment within and attach to the hotel and works closely with other departments to ensure high guest satisfaction. Represents the engineering department during the weekly HOD briefing.  Prioritize, plan, schedule assign, and supervise the engineering department staff. Oversee the maintenance tasks, work orders, and special projects ensuring timely and accurate completion. Respond to guests' maintenance needs promptly and ensure guests receive professional, efficient prompt, and courteous service to hotel standards. Maintain the physical appearance and operational efficiency of the hotel...

Supervising a team of Security Personnel Use of IT systems for access control, site patrolling, emergency response, cash collection, report generating, incident investigation, and all other standard security duties Enforcement of the site rules and standards including Housekeeping, Security, and Health & Safety to visitors and occupants. Provide extremely high levels of customer service to contractors, visitors, and occupants of the site Provide operational cover as and when required to support the security team on site Make sure all site Health and Safety Procedures are followed Complete incident reports and follows the correct process for communicating them. Complete and disseminate Assignment Instructions /Standard Operating and Emergency Procedures reviews and updates Complete Manning levels sheets and general roster management First Aid Stock Checks and replenishment Training Attend Weekly Meetings and take the lead in the Security...

Commis chefs are often chefs in training, working alongside the chef de partie and assisting in the basic needs of the kitchen. Preparing ingredients, keeping an inventory, taking charge of organizing and keeping a clean workspace, and properly presenting food items are all part of the commis chef's responsibilities.

Stewarding supervisors have a wide range of responsibilities, which can include: Providing support to the steward team during events by providing logistical assistance, such as setting up equipment or cleaning up garbage Ensuring that safety protocols are followed by staff members at all times Conducting the hiring process for new stewards, including reviewing applications and interviewing candidates Maintaining a safe environment for event attendees by enforcing policies regarding alcohol consumption, smoking, use of mobile phones, and other rules Developing and implementing training programs for new stewards to ensure that they are able to perform their duties effectively Supervising event staff, including monitoring their performance and providing feedback where necessary Managing inventory levels of supplies used during events, such as paper towels, napkins, soap, cleaning products, and food items Coordinating with vendors to ensure that supplies are...

Familiarize self with the information of the hotel facilities and places of interest in the area. Check on due out guest. All due out rooms which have not checked out are to brought to the attention of Front Office Executive. Check out hotel guest. Check in hotel guest and confirm forms of payment. Monitor billing instructions. Receiving deposits. Apply accordingly to deposit record of which the original copy is given to guest. To maintain a proper personal hygiene acceptable by the Health department and the Hotel standard. Any request of late check out must be referred to Front Office Supervisor. 

Responsible for assisting guests with their overnight requests and balance accounts from the day shift. They check in guests arriving at night, handle guest requests and take reservations. The night auditor also reconciles all accounts, processes invoices and prepares paychecks. Essentially, a night auditors role is to provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.  

Clean and services (sweeping, mopping, scrubbing, polishing, vacuuming, washing) all areas such as: Offices, Function Rooms/Hall, Restaurant, Corridors, Toilets, Prayer Room, Conference Rooms, Park Area, Facilities Area, Loading Bay, Elevators, Interior & Exterior Windows, Glasses, Mirror, Doors, Furniture and Fixtures, Carpets, Parquets, Staircase, Lighting, Lamp, TV, Mini Refrigerator ETC in accordance to the standards and instructions set out by the hotel.

Bertanggungjawab melaksanakan tugas kawalan keselamatan aset kerajaan melibatkan keselamatan fizikal, dokumen dan personel di bangunan Responsible for performing security control duties of company assets involving physical security, documents and personnel in the building

Checking guests in and out. Receiving and managing reservations made online and telephonically. Verifying guests' payment methods during check-in. Assigning rooms to guests and informing them of any specials offered by the hotel. Providing guests with information about the hotel. Keeping abreast of attractions that may be of interest to guests. Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

The Housekeeping Executive supervises and coordinates activities of room attendants and supervisors. He / She assists in the managing and directing of the day–to–day operations of all Housekeeping and laundry functions. Also provides support to the Hotel Manager in all areas of Housekeeping operation, such as staff training, coaching, counseling and also enforces to the hotels standard operating procedures. Participates in and enforces quality assurance for Housekeeping Department and department cost control measures. Experience with special needs of VIP Guests, foreign dignitaries, etc. The Housekeeping Executive should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.

To provide exceptionally clean, neat and functional guest rooms. To ensure all areas both front and back of hotel room are maintained in a clean and working order in line with operational guidelines. Mencuci dan membersihkan bilik penginapan hotel, bilik mandi dan koridor seperti yang telah ditentukan oleh pihak pengurusan

To safeguard the physical well-being of the hotel's property, employees and guests. Adhere to approved safety and security policies and procedures to ensure a safe environment. Report work related accidents, or other injuries immediately upon occurrence to manager/ supervisor. Identify and report unsafe work procedures or conditions to the management. Protect the privacy and security of guests and co-workers. Maintain confidentiality of proprietary materials and information.  Handle business interruptions and complaints according to the standard operating procedures.  Conduct follow-up investigations of all accidents, injuries, losses, or criminal acts occurring on the property.  Conduct interviews with relevant parties in order to obtain statements and information related to incidents.  Patrol all floors and the parameters of the hotel.  Control the traffic at the entrances and car park. Register all vehicles parked at the hotel entrances and ensure these...

Respond to maintenance issues immediately upon notification. Carry out basic troubleshooting/repairing/maintaining guest room & common area such as cement touch up, painting work, electric/electrical item, plumbing, air conditioning, generator, carpentry, gardening. Assist with task assigned by the operational team on a daily basis. Understand and operate advanced electrical, plumbing, refrigeration , and solar water heater systems. Update the maintenance work order form/ job card, and file. Ability to work under pressure situations and exercise good judgements. Ability to focus attention on details, speed and accuracy. Ability to ensure security of guest room access and hotel property. Perform maintenance activities in the guest room like plunging toilet, unclogging drains, repairing all types hardware, electrical equipment including lamps and etc. Test, troubleshoot and perform basic repair on all types of equipment including furniture, wall crack and...

Ensure the building electrical, fires, & safety is in compliance with regulations set by the local authorities. Respond to maintenance issues immediately upon notification. Carry out basic troubleshooting/repairing/maintaining guest room & common area such as cement touch up, painting work, electric/electrical item, plumbing, air conditioning, generator, carpentry, gardening. Assist with task assigned by the operational team on a daily basis. Understand and operate advanced electrical, plumbing, refrigeration , and solar water heater systems. Update the maintenance work order form/ job card, and file. Ability to interpret reading from meters & gauges and other measuring units. Ability to work under pressure situations and exercise good judgements. Ability to focus attention on details, speed and accuracy. Ability to ensure security of guest room access and hotel property. Ability to read and understand test equipment measuring devices and safety...

Support the full spectrum of mechanical and technical operations of the building which includes electrical, air conditioning, plumbing, & carpentry. Ensure the building electrical, fires, & safety is in compliance with regulations set by the local authorities. Respond to maintenance issues immediately upon notification. Carry out basic troubleshooting/repairing/maintaining guest room & common area such as cement touch up, painting work, electric/electrical item, plumbing, air conditioning, generator, carpentry, gardening. Assist with task assigned by the operational team on a daily basis. Conduct weekly/monthly/yearly check on the condition of furniture, fixtures, air condition, electrical parts & fittings and ensure in good condition, repair and replaces if needed and consolidate monthly report. Conduct inventory checks to ensure stock balance and in proper records. Understand and operate advanced electrical, plumbing, refrigeration , and solar water...

Immediate recognition of all guests as they approach and using guest name where possible in a polite and professional manner.   Read log and initial report. Act on relevant information. Immediately assist guests with their luggage and escort them to their room with their luggage. Ensure all luggage or items stored are tagged with the guests’ name and room number, then logged in the Luggage Log Book. The store should be locked at all times for security purposes. Check and clean outside entrance door. Ensure that window/glass areas in both entrances are kept clean. Ensure that you have a thorough product knowledge of the hotel and general knowledge of Johor Bahru attraction places. Ensure that all duties are carried out in line with the hotel policy, with high standards of personal appearance, hygiene and correct uniforms and name tags outlined in the Employee Handbook. Any other duties that may be assigned to you from time to time / or as and when required.

Responsible for providing front desk assistance to guests in hotels or other similar hospitality establishments. Greets guests and assigns them their rooms, processes check-in and check-outs. Manages reservations, takes calls and correspondence to guests and relevant departments to fulfil requests of clients. Processes payments and act as information source. Being the primary point of contact a Guest Service Associate also coordinates with hotel personnel to ensure guests are satisfied with services provided to them.