Duty Manager

Job Description

• Defining and implementing front desk objectives and procedures.
• Hiring and training staff and managing the shift schedules.
• Tending to guests' complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area is kept clean and organized.
• Maintaining front desk office supplies and equipment.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, emails and etc.
• Conducting performance reviews with staffs.
• Generating reports and feedback for presentation to the general manager.
• Performing administrative duties such as filing and updating records, among others, as needed.

Requirements:

·         Must possess at least SPM/STPM/Diploma for any discipline

·         Degree in hotel management is a plus

·         Minimum 1 to 2 year working experience

·         Work experience in the hotel industry and well known of Opera System is a bonus

·         Required skill(s):  Understanding of how travel planning websites operate, like Booking.com and TripAdvisor, strong customer service attitude, excellent communication and organizational skills

·         Working Day: 6 Days Per-Week (1 Rest Day)

·          Working Hour: (Rotation Shift)

Benefits:

·         Public Holiday, Annual Leave, Medical Leave

·         Staff Meal,Parking Car

·         EPF, SOCSO & EIS