Guest Service Assistant/Senior Guest Service Assistant (Front Office)

Job Description :

• Welcome guests with a warm and friendly demeanour, creating a positive first impression

• Respond promptly to guest inquiries, both in person and over the phone

• Work closely with housekeeping to coordinate room availability, cleanliness, and readiness for guest arrivals.

• Address and resolve guest concerns and complaints in a courteous and professional manner

• Assist guests during the check-out process, ensuring accurate billing and efficient departure

• Process guest payments accurately, handling cash, credit card transactions, and electronic payments securely.

Requirements:

•Must possess at least SPM/STPM/Diploma for any discipline

•Diploma in hotel management is a plus

•Minimum 1 year working experience

•Work experience in the hotel industry and well known of Opera System is a bonus

•Required skill(s): Strong customer service attitude, excellent communication and organizational skills

•Working Day: 6 Days Per-Week (1 Rest Day)

• Working Hour: (Rotation Shift)

Benefits:

•Public holiday, Annual Leave, Medical Leave

•Staff Meal

•EPF, SOCSO & EIS