Riviera Suites Melaka

About the Role: We are looking for a detail-oriented and reliable Night Auditor to join our Front Office team. This role is ideal for someone who enjoys working independently, has a strong sense of responsibility, and is comfortable handling both guest services and night-time financial reporting. Key Responsibilities: Handle guest check-ins and check-outs during night hours in a professional manner. Perform daily night audit tasks including balancing and posting of hotel revenue and transactions. Prepare and distribute daily financial and operational reports to management. Ensure the accuracy of guest folios and resolve billing discrepancies. Respond to guest enquiries, emergencies, and complaints during the night shift. Monitor property safety and conduct periodic security checks. Close and roll over the Property Management System (PMS) at end-of-day. Requirements: Minimum SPM; Diploma in Hotel Management, Accounting, or a related...

Key Responsibilities: Cleaning Guest Rooms: Make beds, change bed linens, and replace towels. Clean and sanitize bathrooms, including sinks, toilets, and bathtubs/showers. Dust furniture, vacuum carpets, and mop floors. Replenish guest room supplies (toiletries, tea/coffee, stationery, etc.). Ensure that all room amenities (television, lights, air-conditioning) are in working condition. General Housekeeping: Clean and maintain public areas like hallways, elevators, and lobbies. Restock housekeeping carts with necessary supplies. Report any maintenance issues (broken fixtures, malfunctioning equipment) to the supervisor. Follow health and safety guidelines, particularly in handling cleaning chemicals. Guest Services: Respond promptly to guest requests for additional services or items (e.g., extra towels, toiletries). Provide information or assistance to guests if required, ensuring a polite and...

Job Summary: We are seeking a friendly, professional, and customer-focused Front Office Assistant to join our team. As the first point of contact for guests, you will play a key role in ensuring a positive guest experience through efficient check-in/check-out processes, accurate information sharing, and prompt issue resolution. Key Responsibilities: Greet and welcome guests with a warm and professional attitude. Manage guest check-in and check-out processes efficiently. Handle reservations, cancellations, and modifications using the hotel’s property management system (PMS). Respond to guest inquiries both in person and via phone/email. Assist guests with concierge services such as transportation, directions, and local recommendations. Maintain accurate records of guest information and transactions. Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled...