Sleeping Lion Suites

Summary: The Duty Manager is responsible for overseeing the daily operations of the hotel, ensuring guest satisfaction, and handling any issues that may arise. This role is pivotal in maintaining the high standards of service and hospitality that our guests expect. Job Description Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. Assist with room assignments, monitor room availability and oversee the efficient operation of the reservation system. Ensure compliance with all health and safety regulations and maintain the highest standards of cleanliness and hygiene in the front office area. Maintain effective communication with other departments, such as housekeeping and maintenance to ensure guest satisfaction and operational efficiency. Prepare...

Specification for this role: Ensure all guest having a smooth check-in & check-out process. Upkeep of front desk in an optimal and effective manner. Ensure safety and comfort of hotel guest & employee. Skills required: Good command of English Proficient in Mandarin is bonus Pleasing personality Guest oriented and service minded Good communication skill Job Description: To check the arrival file which require special requests like baby cot, extra bed, fruit basket etc.….. To register and assign rooms to guest according to individual needs to achieve guest satisfaction. To know categories, position, capacity, furnishing and price of every room in the hotel. To know procedures for blocking reservations, tour groups and their respective check - in procedure. To handle mails, facsimile and messages for the hotel guests, recording all delivery of the messages or parcels in a log book. To inform housekeeping on the checked-out rooms....

Job description Ensure that the prescribed standards of cleanliness are met. Scheduling staff shifts and organizing replacements as required. Providing training to the housekeeping staff. Regularly taking inventory of cleaning supplies and ordering stock as needed. Issuing cleaning supplies and equipment to housekeeping staff as needed. Performing various cleaning duties in instances of staff shortages. What We Offer: Hostel Accommodation provided Meal Allowance Opportunities for career growth A friendly and professional work environment

Job Description:  To assist the Front Office Manager in planning and coordinating his section’s objectives, to assist in communicating all required information to his staff. To organize and delegates duties as Bell man. To ensure all guest baggage are delivered promptly to their rooms as soon as they have registered. To answer the telephone promptly and courteously. To work to comply, if possible, with each and every guest request. To ensure a bell man goes up to the room immediately when requested by guest for check - out. To ensure all messages, mail, parcels and other items for guests are correctly and promptly delivered to the rooms. To ensure all baggage held for storage are recorded and claim tickets baggage tags are issued to guests correctly. Be responsible for the baggage kept in the baggage room. To see that the cleanliness of his working areas, guest elevators, hotel entrance and the lobby is maintained (ashtrays, windows, floor and sofa seats,...