23 jobs found in batu ferringhi

Job Description: The Bar Manager is responsible for overseeing the daily operations of the bar, ensuring excellent customer service, and maintaining high standards of quality and safety. This role involves managing staff, inventory, and finances to maximize profitability and enhance the customer experience. Key Responsibilities: Recruit, train, and supervise bar staff. Create and manage staff schedules to ensure adequate coverage. Ensure customers receive prompt and courteous service. Address and resolve customer complaints efficiently. Monitor and manage bar inventory, including ordering supplies and conducting regular stock checks. Ensure compliance with all health, safety, and alcohol regulations. Maintain cleanliness and organization of the bar area. Manage budgets, control costs, and maximize profitability. Prepare financial reports and track sales performance. Develop and implement marketing strategies to attract customers. Organize and promote...

Job Description: The Environmental Safety and Health Manager is responsible for developing, implementing, and overseeing the company’s environmental health and safety programs. This role ensures compliance with all local, state, and federal regulations, and promotes a culture of safety within the organization. Key Responsibilities: Create and enforce health and safety policies and procedures to ensure a safe workplace. Identify potential hazards and develop strategies to mitigate risks. Ensure compliance with all relevant health and safety regulations, including OSHA, EPA, and other regulatory bodies. Conduct safety training programs for employees to promote awareness and adherence to safety protocols. Investigate accidents and incidents to determine their causes and recommend preventive measures. Prepare and maintain records of safety inspections, incidents, and training activities. Lead emergency response activities and develop emergency...

Responsibilities: Change bed linen and make beds. Replace used towels. Sweep and mop floors. Vacuum carpets. Dust the furniture. Replenish bath care products (e.g. soap and shampoo). Restock beverages and food items in the mini-bar. Clean public areas, like corridors. Report any technical issues and maintenance needs. Address guests' queries (e.g. on additional services). Assist guests retrieve lost items. Ensure all assigned rooms are clean and tidy by the end of the shift. Follow hotel security guidelines. Previous work experience as a Room Attendant or Maid. Experience with industrial cleaning equipment and products. Requirements: Excellent physical health and stamina. Flexibility to work in shifts. Able to work with little or no supervision while meeting high-performance standards. Solid organization skills. Minimum SPM/O level or equivalent; relevant training is a plus.

As Talent Development Manager, you are responsible to achieve planned business goals and objectives through effective leadership and management of the Training and Development section of the Human Resources Department in the Hotel. You will lead and coach employees across the hotel plus formulate and execute operational objectives ensuring fantastic guest outcomes and productivity efficiencies. You will: Identify training needs and prepare the hotel’s annual and monthly training plan. Design and implement General Core and Management training programs (i.e. HPL Training Road map as well as Hard Rock International required training programs). Prepare the Department’s section of the Annual Business Plan and Training Budget. Organize communication programs and facilitate the hotel’s Training Committee and associated meetings. Monitor departmental training activities.   Lead and facilitate the transfer of information regarding priorities,...

Your main duties centers on the procedural and personal dimensions as applied in the delivery of the guest experience in the spa, cabanas and hotel rooms. You will: Perform professional spa treatments to guests Follow bookings/allocations of treatment task as per appointment book Sell retails products to guests Follow massage steps according to treatment SOPs Assist in inventories and stock takes

Responsible for the planning, organizing, controlling and directing the work of employees in the Banquet & Staff Cafe Kitchen. Manage the food preparation of all banquets and catering event while ensuring superior quality and consistency at all times. Responsible to develop new menus, prepare, test, taste and control new menu items. Maintain updated and accurate recipes and costing of all dishes prepared for banquet functions. Review the following day's menus and approve the store requisitions for food and supplies needed from various kitchen storerooms. Manage the production of the daily Staff meals as per the hotel’s requirements. Assist the Executive Chef & Executive Sous Chef to manage all departments under his supervision ensuring high standards of food quality and maximizing profitability. Organize inventories and ensure clean, systematic storage of all food items

As Junior Sous Chef, you are responsible for daily overall kitchen operation, kitchen management and consistent in ensuring the food quality is at the highest level as set by the standards. This position is instrumental in maintaining a profitable, clean, organized, and harmonious kitchen.  You will :  Assist the Sous Chef / Chef de Cuisine / Executive Sous Chef in performing his duties and acts in his absence. Attends daily F&B Production briefing and / or any meetings if required and / or assigned. Attend NSF / FSMS / ESG meeting if required and / or assigned. Maintains good and open-minded relationships with all the departments within the hotel. Ensure all NSF / FSMS and ESG records are kept up-to-date and in a professional set up as set by the management. Supervise and work allocation to team, according to their knowledge and skill level. Submit new proposals to the Sous Chef / Chef de Cuisine / Executive Sous Chef for discussion prior to...

As Stewarding & Hygiene Manager, you are responsible for daily overall kitchen operation, kitchen management, FSMS, ESG and NSF practices, hygiene, environmental and sustainability management.  This position is instrumental in maintaining a profitable, clean, safe, sustainable, organized, and harmonious food and beverage production department.  You will :      Assist the Executive Sous Chef / Chef de cuisine in F&B (P) daily operations and management. Attends daily Sous Chef briefing / F&B briefings / Catering meetings / FSMS / NSF / ESG meeting and any meetings invited or assigned. Maintains good, open-minded relationships and work closely with all departments within the hotel. Ensure all FSMS / NSF / ESG records are kept up-to-date and in a professional set up. Ensure all hygiene standards are recorded on time and in a professional set up. Monitor, maintain and purchase necessary tools, equipment and hardware required for...

Responsibilities:  Responsible for creating memorable guest experience. Anticipate guest needs and build rapport with customers. Attend to inquiries and handle guest complaints professionally and diligently. Strong upselling skill. Follow up on guest comments to establish solutions appropriate to problems highlighted. Maintain the Front Office information folder with up-to-date information on rates, programmes, special benefit cards, GHA programmes, Pan Pacific Hotels Group details, etc. Continuously strive to meet Front Office objectives, i.e. up-selling, express check-out, guest history preferences etc.    Requirements: Proven experience as a Front Office Duty Manager. Fluent in both spoken and written English, Malay and Mandarin is an advantage, knowledge of additional languages is a plus. Computer literacy - Opera PMS, MS Office. A customer-oriented and professional attitude. An outgoing personality....

Responsibilities: Develop visually compelling designs for print and digital platforms, ensuring brand consistency Ensure all designs and visual elements align with the company's brand guidelines Work closely with the marketing team to maintain a consistent visual identity across various channels Collaborate with cross-functional teams to understand design requirements and deliver creative solutions Any other projects/duties as and when assigned by Director, Sales & Marketing and/or Marketing & Communication Manager  Requirements: Able to communicate well in English and mandarin, both written and spoken Any other projects/duties as and when assigned by Director, Sales & Marketing and/or Marketing & Communication Manager Create engaging marketing collateral, including brochures, banners, social media graphics, and other promotional materials To have video editing skills using motion graphics, visual effects, and other...

Responsibilities: Prepare a wide variety of goods such as cakes, cookies, pies, bread etc. following traditional and modern recipes. Create new and exciting desserts to renew our menus and engage the interest of customers. Decorate pastries using different icings, toppings etc. to ensure the presentation will be beautiful and exciting. Manage stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget. Inspect quality of material and condition of equipment and devices used for cooking. Guide and motivate pastry assistants and bakers to work more efficiently. Maintain a lean and orderly cooking station and adhere to health and safety standards. Requirements: Proven experience as Pastry Chef, baker or relevant role. Great attention to detail and creativity. In depth knowledge of sanitation principles, food preparation and baking techniques. Working knowledge of baking with ingredient limitations...

Responsibilities: To oversee the day-to-day operations of the restaurants and also to take on the responsibilities of the Restaurants’ operations. To ensure that service is carried out in line with standard operational basics. To maintain the outlet in a clean and tidy manner at all times. To have a working knowledge of the business plan for the restaurants.   To plan for the peaks and trough in business levels, annual leave of your team members, purchase of replacement items and promotions. To implement Standard Operational Audits - that is to ensure that the operational basics are being carried out. To train all staff and ensure standards are always met. Requirements: Willing to work long hours. Physically fit. Flexible and adaptable to different working locations. Computer knowledgeable. People and customer oriented. Motivator and self-starter. A good team player. Displays initiative and creativity.

Responsibilities:  To assist the kitchen cooking staff in their daily food preparation by ensuring that the staff concerned are equipped with the necessary kitchen equipment which are in good working conditions.  To manage the hotel’s inventory in respect of all chinaware, glassware, silverware, flatware and hollowware. To conducts regular stock take and ensures that all these items are kept in clean and hygienic conditions.  Introduces and monitors control procedures to reduce breakages and losses.    To oversee the cleaning of kitchen premises so as to maintain high level of hygiene standards in the kitchen areas. Ensures that all health and hygiene regulations and practices are observed.   To supervise the proper removal of waste from the kitchens.  To ensure that stewarding staff carries out their task according to the SOP.

Responsibilities: Organize and coordinate security operations for specific events. Coordinate staff when responding to emergencies and alarms. Review reports on incidents and breaches. Investigate and resolve issues. Requirements: Proven experience as security supervisor  or similar position. Knowledgeable using relevant technology and equipment (e.g. CCTV). Familiarity in reporting and emergency response planning. Solid knowledge of security protocols and procedures. Outstanding communication and interpersonal skills. Committed and reliable. Minimum 2 years experiences in similar field.

·       Type and send out correspondences assigned as well as prepare meeting minutes and memos. ·       To trace all correspondences that required feedback and take appropriate actions. ·       Follow-up on insurance claims from the respective department and maintain and update every month. ·       Follow-up on hotel licenses from MBPP, Bank Negara, Road Tax, and Insurance of the company car and relevant Ministries; as and when necessary. ·       Update on the legal cases in the WM System as and when necessary as requested by the Director of Finance. ·       Review all maintenance contracts on a timely basis and make a comparison with the previous year. To update the list in the WM System as and when necessary. ·       To prepare Attendance Record for Finance Department staff to be submitted to Payroll before 21st of the following month.  ·       To coordinate and summarize staff annual leave plan and medical leave. ·...

Administration ·       Ensure that all the HR policies and procedures outlined are strictly adhered to ·       Ensure that all in-house rules and regulations are adhered to ·       Ensure that all application forms and Team Member files are kept up to date ·       Responsible for checking and issuing office inventory as per the timeline ·       Responsible for updating all data of Team Member movements and data changes into the system ·       Ensure that all HR reports and/or other reports assigned by supervisor are completed within the timeline ·       Liaise with concerned parties to ensure that the payroll is processed accurately and on time ·       Distribute incoming mail/outgoing mail and co-mail to concerned departments on time ·       Ensure that office supply and stationery are well stocked and maintained Employment ·       Assist the supervisor in pre-screening candidates for career interview ·...

General ·       Keeps the kitchen area clean. ·       Prepares food according to recipes and plate presentation standards. ·       Knows how to operate equipment belonging to the kitchen area. ·       Maintains all operating items at established par stock level. ·       Maintains at the highest possible level the equipment cleanliness and repairs of the kitchen area. ·       Assists with controlling the food cost by following standard portioning and portion control. ·       Ensures a clean kitchen, hygienic work procedures and high safety standards ·       Checks all orders for presentation, correctness before they are picked up. Pastry/Bakery ·       Preparation of all kinds of dough. ·       Moulding and baking of bread, rolls, cakes, pies, desserts and other kinds of bread. ·       Decorating and apportioning of desserts in buffet presentations. ·       Prepares all ingredients for baking, measures and...

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data...

Job Summary ·       All applicants must exhibit an approachable and enthusiastic demeanour through body language, eye contact and verbal dialogue. ·       Responsible for answering all incoming calls in a friendly and effective manner. ·       Exercise proper telephone etiquette and comply with the hotel terminology and Breeze protocol. ·       Must be comfortable and effective at phone sales and up-selling. ·       Confirm reservations for spa services. ·       Assist with group scheduling. ·       Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze. ·       Must stay current on all relevant certifications. ·       All therapists must be approachable and enthusiastic with good: ·       Body language ·       Eye contact ·       Verbal dialogue.   Ensure that all treatments areas are professionally maintained in accordance with the...

o    Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery. o    Ensures all opening and closing duties are implemented in accordance with established standards. o    Follows up on work and maintains logbook. o    Knows and strictly follows all established cleaning procedures. o    Prepares Room/Public Area crew work assignment sheet. o    Reports Monthly Chemical consumption, Monthly Guest Supplies and Amenities usage. o    Knows how to operate/use available Housekeeping machinery’s and chemicals according to established standards. o    Ensures all Front of House and Back of House areas are well maintained, clean and tidy at all times. o    Conducts Quality Room/Public Areas Inspections. o    Maintains proper par stock of inventory items. o    Reports all maintenance deficiencies immediately. o    Assist in other sections of...