17 jobs found in batu ferringhi

The Assistant Operations Manager role is mainly to implement the right processes and practices across Hard Rock Cafe. The specific duties include formulating strategy and improving performance. You are required to: Communicate with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen. Train and empower employees to exercise good judgment to make decisions regarding service, food quality, and customer satisfaction by adhering to company training standards Monitor/coach employees on performance, compliance with procedures and workload. Conduct meetings with staff to communicate incentive programs, implement new products and procedures, and discuss areas of opportunity, special events, etc. Ensure employees follow safety, sanitation and security procedures. Conduct stable visits (bar and tables) to build rapport, assess customer satisfaction, develop...

As Sales & Marketing Administrative Executive, you are responsible for the performance of one or more subordinates who are in the frontline/back-line of guest service for consistently meeting differing guest' needs & within your assigned area of responsibility in the Sales & Marketing Department in the Hotel that is comprised of the Sales, Stage Pass Membership and Business Centre. You direct the procedural and personal dimensions of one or more work process through these subordinates. An increase in personal efficiency and effectiveness is expected when you work as a team with your subordinates, colleagues and superior and achieve common goals and targets. You will: Responsibilities Handle correspondences such as emails, telephone calls, letters and etc Compose basic memos, emails, letters, quotations and agreements in English or Bahasa Malaysia or Mandarin Ensure an effective filling system, tracing system, monitor production of all accounts and take...

Making proficient sales transactions – using a point-of-sale system provided Handle cash and other forms of payment Maintain proper cash drawer balances and denominations Demonstrate impeccable product knowledge Determine guests’ needs by actively engaging them in 1-on1 conversations and informing guests of product features and benefits Suggestive selling – using proven techniques (i.e. related items, higher quality items, transitional phrases) Maintain a clean and organized store Maintain proper product stocks levels – through retail pulls & inventories

Your main duties centers on the procedural and personal dimensions as applied in the delivery of the guest experience in the spa, cabanas and hotel rooms. You will: Perform professional spa treatments to guests Follow bookings/allocations of treatment task as per appointment book Sell retails products to guests Follow massage steps according to treatment SOPs Assist in inventories and stock takes

As IT Executive, you are responsible for the work performance of one or more subordinates who are in the back-of-house of guest service for consistently meeting differing guests’ needs & wants consistent to your assigned area of responsibility in the Finance department, that is, IT. You direct the procedural and personal dimensions of one or more work processes through these subordinates. An increase in personal efficient and effectiveness is expected when you work as a team with your subordinates, colleagues and superiors and achieve common goals and targets.  You will:- Ensure all data on the hotel computer system is backed up daily. This includes Opera, Micros, E-point, HOS. Be on call for IT related emergencies. Install IT related soft/hardware in the hotel with the approval of the IT Operations and Development Manager. Regularly check all PCs in the hotel for viruses and run virus cleaning programs when necessary Assist in maintaining the hotel’s management...

This position which is in the front line of guest service is responsible for consistently meeting differing guests' needs and wants consistent to the assigned area of responsibility in the Safety & Security department that is, Security Control Room (FCC), perimeter security, static security, patrolling, parking, driving and vehicle maintenance.

Support and assist in the development of the annual Business Plan, Hotel Budget and Marketing Plan as requested by the Director of Sales and Marketing. Create excellent client relationship through attention to detail; prompt follow up and empathy for customer perceptions and needs whilst maintain professionalism. Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion. Demonstrate good working relationship with other departments maintaining effective communication and teamwork.

Responsibilities: Assist in the preparation and design of all food and drinks menus. Produce high quality plates both design and taste wise. Strong Asian local cuisine and hands-on all day dining exposure. Ensure that the kitchen operates in a timely way that meets our quality standards. Fill in for the Executive Chef in planning and directing food preparation when necessary. Resourcefully solve any issues that arise and seize control of any problematic situation. Manage and train kitchen staff, establish working schedule and assess staff's performance. Order supplies to stock inventory appropriately. Comply with and enforce sanitation regulations and safety standards. Maintain a positive and professional approach with coworkers and customers.   Requirements: Proven years of experience as a Sous Chef. Familiarity of various cooking methods, ingredients, equipment and procedures. Good record of kitchen and staff management. Accuracy and speed...

Responsibilities: To handle all meeting groups and to co-ordinate effectively with all departments concerned so as to ensure smooth running of all event groups. To manages the procurement and delivery of all types of events which include conferences, dinners, weddings, outings and others as allocated by Director of Sales. To issue and monitor Event Orders/ Amendments/Prepare reports for all C&E groups. Manage the rooming list process. Contact, entertain clients (if required) and meet up with clients (internally or externally) once events are confirmed.

Responsibilities: Organize and coordinate security operations for specific events. Coordinate staff when responding to emergencies and alarms. Review reports on incidents and breaches. Investigate and resolve issues. Requirements: Proven experience as security supervisor  or similar position. Knowledgeable using relevant technology and equipment (e.g. CCTV). Familiarity in reporting and emergency response planning. Solid knowledge of security protocols and procedures. Outstanding communication and interpersonal skills. Committed and reliable. Minimum 2 years experiences in similar field.

Responsibilities: Greet and escort customers to their tables. Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies). Inform customers about the day's specials. Offer menu recommendations upon request. Up-sell additional products when appropriate. Communicate order details to the Kitchen Staff. Serve food and drink orders. Arrange table settings and maintain a tidy dining area. Deliver checks and collect bill payments. Provide excellent customer service to guests. Requirements: Hands-on experience with cash register and ordering information system . Attentiveness and patience for customers. Outstanding presentation skills. Multitasking skills with the ability to perform well in a fast-paced environment. Active listening and effective communication skills. Good team player. Flexibility to work in shifts. Minimum 1 year working experiences, food safety training is a plus.

As an Assistant Talent Development Manager, you are responsible to support the Senior Talent Development Manager in implementing and driving the Training & Development policies and procedures for the hotel. You will act as a strategic business partner by working closely and coaching Department Trainers in improving departmental learning interventions, implementation and managing follow-up actions that in turn helps achieve business goals. You will: Lead and facilitate training programs effectively including the measurement of post training effectiveness. Drive and implement the hotel’s training system and procedures. Observe and identify hotel and departmental training needs and work closely with the Senior Talent Development Manager on the improvement strategies. Monitor departmental training activities and discuss any improvement with Senior Talent Development Manager. Handle and manage the Human Resources Development Fund (HRDF) of the hotel accurately and timely....

Responsibilities:   To assist the kitchen cooking staff in their daily food preparation by ensuring that the staff concerned are equipped with the necessary kitchen equipment which are in good working conditions.  To manage the hotel’s inventory in respect of all chinaware, glassware, silverware, flatware and hollowware. To conducts regular stock take and ensures that all these items are kept in clean and hygienic conditions.  Introduces and monitors control procedures to reduce breakages and losses.    To oversee the cleaning of kitchen premises so as to maintain high level of hygiene standards in the kitchen areas. Ensures that all health and hygiene regulations and practices are observed.   To supervise the proper removal of waste from the kitchens.  To ensure that stewarding staff carries out their task according to the SOP.

Responsibilities: To ensure all the smooth and efficient running of the assigned kitchen daily operation. Supervise and training of subordinates. Ensure high standard, quality and consistency of all food items prepared in and served in the assigned outlet kitchen for daily meals operation. Plans, directs, controls and coordinates the activities of cooks engaged in preparing and cooking food to ensure an efficient and profitable food service. Supervises cooking, personnel and coordinates their assignments to ensure economical and timely food production. Ensures that there is an adequate supply of food at all times. Hygiene and sanitation are observed in kitchen areas. Tools and equipment are handled, maintained and used properly. Ensures that hotel cost control policies and procedures are followed. Work closely with Restaurant Managers to have a day to day smooth operation.

Responsibilities: Checking all food items arrived at the receiving area ensure proper storage at correct temperature and correct Walk-in Chiller. Ensure that only the best, fresh and good quality of butchery items is being received as per hotel standard. Perform the duties and assume the responsibility of all meat, poultry, seafood, and others. Take responsibility in maintaining the preparations and portioning size of all item as it is required by the daily menus, all kitchen sections, banqueting and special promotions. Take responsibilities in cleanliness of the section working area, all equipment and chillers. Take responsibility on proper storage of all food stuff in appropriate and cleaned containers as required. Willing to work as a team and be a multi-skill kitchen staff.

Responsibilities: Maintain professional standard in grooming and customer service. Build and maintain professional relationships with existing and new clients. Professionally represent the hotel to the public. Carry out beauty treatments with care and follow company's standard. Equipped with knowledge about the variety of spa services in the market ranging from body treatments, facials, massages, waxing, and manicure/pedicure. Promote and sell products suitable for client's needs. Be updated with all spa promotions. Give excellent and personalized customer service while handling treatments and consultations. Maintain hygiene and equipment and sample inventory of products. Ensure both retail and professional product stock is well maintained, update on stock cards to constant monitor the stock level Acknowledge and respond to customer enquiries, needs, and expectations. Requirements: Proven work experience as a Spa therapist. Hands on experience in...

Responsibilities: Prepare a wide variety of goods such as cakes, cookies, pies, bread etc. following traditional and modern recipes. Create new and exciting desserts to renew our menus and engage the interest of customers. Decorate pastries using different icings, toppings etc. to ensure the presentation will be beautiful and exciting. Manage stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget. Inspect quality of material and condition of equipment and devices used for cooking. Guide and motivate pastry assistants and bakers to work more efficiently. Maintain a lean and orderly cooking station and adhere to health and safety standards. Requirements: Proven experience as Pastry Chef, baker or relevant role. Great attention to detail and creativity. In depth knowledge of sanitation principles, food preparation and baking techniques. Working knowledge of baking with ingredient limitations (pastries that are...