20 jobs found in batu ferringhi

As Junior Sous Chef, you are responsible for daily overall kitchen operation, kitchen management and consistent in ensuring the food quality is at the highest level as set by the standards. This position is instrumental in maintaining a profitable, clean, organized, and harmonious kitchen.  You will :  Assist the Sous Chef / Chef de Cuisine / Executive Sous Chef in performing his duties and acts in his absence. Attends daily F&B Production briefing and / or any meetings if required and / or assigned. Attend NSF / FSMS / ESG meeting if required and / or assigned. Maintains good and open-minded relationships with all the departments within the hotel. Ensure all NSF / FSMS and ESG records are kept up-to-date and in a professional set up as set by the management. Supervise and work allocation to team, according to their knowledge and skill level. Submit new proposals to the Sous Chef / Chef de Cuisine / Executive Sous Chef for discussion prior to...

Your main duties center on the procedural and personal dimensions as applied in the delivery of the guest experience in guest rooms, function rooms, public areas and all hotel M&E facilities areas including of cafe, spa and retail outlets. You will assist in: Maintaining, installing and repairing all mechanical & electrical equipment and building services. Setup, care, handling, maintains and repair of the audio visual, sound, lighting, conference and relevant equipment. Perform preventive and corrective maintenance for guest rooms, public areas, back-of-house, and all hotel facilities. Troubleshoot, repair, and maintain electrical, mechanical, plumbing, air-conditioning, and other building systems. Attend to daily maintenance requests and ensure timely completion of work orders. Conduct routine inspections to ensure all equipment and facilities are operating safely and efficiently. Support renovation, installation, and upgrading works as...

As Assistant Sales Manager / Sales Manager, you are responsible responsible for driving revenue growth through proactive sales activities, strategic account management, and exceptional client relationship management. The role focuses on identifying new business opportunities, maximizing hotel revenue across all market segments, and ensuring outstanding service delivery throughout the sales process.  Working closely with the Director of Sales, Director of Revenue & Marketing, and other operational departments, the incumbent will develop and execute sales strategies, manage assigned accounts, coordinate client events, and contribute to achieving the hotel's overall business objectives. The role requires strong commercial acumen, leadership, effective communication, and a commitment to delivering exceptional guest experiences. Proactively identify, develop, and secure new business opportunities to achieve individual and departmental sales targets. Manage and grow...

As Sales & Marketing Administration Executive, you are responsible to play a vital role in providing administrative and operational support to the Sales & Marketing Department, encompassing Sales, Stage Pass Membership, Business Centre, and Marketing Communications functions. This position ensures the efficient coordination of departmental activities, maintains accurate documentation and reporting, and supports the team in delivering exceptional guest experiences while achieving departmental goals and business objectives.  The successful candidate is expected to work collaboratively with colleagues and management, demonstrating professionalism, initiative, attention to detail, and a strong commitment to service excellence. Communicate professionally, courteously, and effectively with guests, suppliers, Stage Pass members, and fellow team members. Deliver friendly, personalized, and caring service to every guest, ensuring a positive guest experience....

Responsible for: Preparing and serving alcoholic and non-alcoholic beverages according to Hard Rock Café standards. Providing friendly, professional, and efficient service to guests while taking beverage orders and making recommendations when appropriate. Maintaining cleanliness and organization of the bar area, equipment, glasses, and tools at all times. Ensuring proper handling of cash, stock, and bar supplies while following company policies and food safety standards. Supporting the overall operations and atmosphere of Hard Rock Café to deliver an excellent guest experience. Prior experience as a Bartender or in a similar role is an advantage. Good knowledge of beverages, cocktails, and customer service practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks. Able to work shifts,...

Description Responsible for food preparation and general kitchen sanitation. Responsible for maintaining a clean cooking and working area. Responsible for plating of salads and desserts. Responsible for cleanliness of work area. Must monitor inventory at all times and report items that need to be reordered. Responsible for receiving incoming food orders and rotating stock. Other duties as assigned. Requirements Prior experience in a similar position. Thorough knowledge of food safety procedures. Excellent organizational, time management, and multitasking abilities. Outstanding interpersonal skills. Capacity to work in a fast-paced environment. Ability to stand for extended periods. Ability to work shifts, over weekends, and on public holidays, as needed. This position is restricted to individuals with the rights to work in Malaysia.

Description: Making proficient sales transactions – using a point-of-sale system provided. Handle cash and other forms of payment. Maintain proper cash drawer balances and denominations. Demonstrate impeccable product knowledge. Determine guests’ needs by actively engaging them in 1-on1 conversations and informing guests of product features and benefits. Suggestive selling – using proven techniques (i.e. related items, higher quality items, transitional phrases). Maintain a clean and organized store. Maintain proper product stocks levels – through retail pulls & inventories. Requirements: Proven work experience as a Retail Sales Representative or similar role. Understanding of the retail sales process. Familiarity with consumer behavior principles. Knowledge of inventory stocking procedures. Basic math skills. Track record of achieving sales quotas. Excellent communication skills, capable of...

Responsibility: Providing courteous and efficient food and beverage services to the customers by presenting the menu, take order, suggest and recommend appropriately. Attend and respond to customers’ needs promptly and professionally such as presenting bills to customers, collect payment and give to the cashier, return change or credit card to customers. Performing general cleaning duties, such as sweeping, mopping, cleaning glasses, furniture & fittings, laying of tables and up-keeping of the overall Hard Rock Café.   Requirements: Prior experience in a similar position. Thorough knowledge of food safety procedures. Excellent organizational, time management, and multitasking abilities. Outstanding interpersonal skills. Capacity to work in a fast-paced environment. Ability to stand for extended periods. Ability to work shifts, over weekends, and on public holidays, as needed. This position is restricted to...

Job responsibilities: Ensure coordination between the Events Management Department and Front Lines / Back-of-House Departments. He/she directs and drives all activities of the department, with specific responsibilities for ensuring high quality standards delivered by the Team, as well as developing and implementation action plans set forth in the Marketing Plan. Able to handle wedding/ events/ etc Take responsibility in managing all local events Work closely with all hotel staff to ensure every guest receives high- quality service Work with the team to come up with new ideas and solve any recurring issues Engage with guests and always look for ways to enhance the service Create an exceptional experience for our guests

Job responsibilities: Provide secretarial support for the Director of Food & Beverage and the F&B Service team Support the Director of Food & Beverage for all administration and office coordination Interact with internal and external stakeholders Manage the schedule for the Director of Food & Beverage Prepare the communications outlined by the Director of Food & Beverage           Coordinates meetings and appointments for the Director of Food & Beverage Support the Food & Beverage Service Operations when needed Liaise closely with Restaurant Managers, Culinary teams, and other department colleague to ensure smooth coordination and F&B admin operations. Uphold Shangri‑La service standards, policies, and brand values while ensuring compliance with hotel procedures and SOPs.

Job description: Perform spa treatments in accordance with established standards, ensuring consistency and high-quality service at every stage of their spa experience in accordance with the hotel's standards. Deliver spa treatments professionally and efficiently to meet guest preferences and hotel standards. Provide a warm, professional, and personalised guest experience throughout the spa journey. Support the achievement of daily sales targets for treatments and retail products. Maintain cleanliness, hygiene of treatment rooms throughout the day, and overall spa presentation at all times. Ensure spa equipment is properly maintained and in good working condition. Handle guest enquiries, consultations, and feedback in a professional manner. Monitor stock levels and assist with replenishment of spa products and supplies. Learn and apply knowledge of spa packages, facilities, and equipment to enhance guest satisfaction. Promote spa services, packages,...

Job responsibilties: To maintain a professional and high quality level of service at all times whilst assisting the guest at every stage of their spa experience. To epitomize the essence of CHI with a friendly, courteous manner and helpful attitude, extending beyond the guests expectations.  Provide a warm, professional, and personalised guest experience throughout the spa journey Support the achievement of daily sales targets for treatments and retail products Handle guest enquiries, consultations, and feedback in a professional mannerMaintain accurate guest records and complete daily administrative tasks Monitor stock levels and assist with replenishment of spa products and supplies Support reception duties when required, including handling calls and bookingsPromote spa services, packages, and ongoing promotions to guests Participate in training programmes to continuously improve skills and knowledge Ensure compliance with all spa policies,...

About the Role As a  Waiter/Waitress , you will be responsible for delivering efficient Food and Beverage service with a friendly and courteous attitude. You will maintain full knowledge of all areas within the division (Lobby Lounge, Restaurant, Room Service & Banquet Service, and etc), as you may be assigned.   Key Responsibilities Support the daily operation of the lobby lounge, restaurant, room service or banquet service and etc as assigned. Provide a high-quality service for all guests. Ensure the smooth operation of the section appointed. Consistently looking for ways to enhance guest satisfaction. Create an exceptional experience for our guest. Main Requirement Food Handler Certificate (Ministry of Health - MOH) Valid Anti-Typhoid 

Responsibility Ensure smooth operation on a daily basis Enhance overall guest experience during their stay Supervise and direct the Front Office team Ensure all colleagues are kept up-to-date with hotel products and services Monitor all arrivals and departures from a guest experience perspective Respond to emergencies according to standard operating procedure (SOP) and ensure the safety of guests and colleagues Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.   

🛎️ Key Responsibilities Supervise and manage all housekeeping staff including room attendants, laundry personnel, and supervisors Develop and implement cleaning schedules and procedures Conduct regular inspections of guest rooms and public areas Maintain inventory of cleaning supplies, linens, and uniforms Coordinate with front office and maintenance departments for smooth operations Handle guest complaints and requests related to housekeeping Recruit, train, and evaluate housekeeping staff Prepare and manage departmental budgets Ensure compliance with health, safety, and sanitation standards Oversee pest control and hygiene programs Maintain lost-and-found records and procedures   🧠 Skills & Qualifications Strong leadership and organizational skills Excellent communication and interpersonal abilities Attention to detail and commitment to high standards Familiarity with...

Position Overview The Restaurant Manager will oversee the daily operations of the Italian restaurant within the hotel, ensuring exceptional guest experiences, smooth service delivery, and profitability. This role requires strong leadership, operational expertise, and creativity to maintain high standards while driving revenue through innovative promotions and strategic planning. Key Responsibilities Manage day-to-day restaurant operations, ensuring smooth service aligned with hotel standards. Maintain cleanliness, organization, and compliance with hygiene and safety regulations. Implement and monitor Standard Operational Audits to uphold service excellence. Monitor costs, revenues, and budgets to maximize profitability. Lead, motivate, and develop the restaurant team to deliver outstanding service. Organize regular training sessions to ensure staff are proficient in standards and systems (e.g., Micros POS system). Plan staff schedules considering peak...

Responsibilities: Answer phone calls and respond to reservation inquiries from various channels. Provide accurate information on room availability, rates, promotions, and policies. Process reservations, modify bookings, and ensure confirmation details are correctly communicated. Assist in daily operational tasks related to reservations. Follow up on reservation discrepancies and short-stay requests from the front desk. Stay informed on hotel contract rates for travel agencies and corporate clients. Check trace reports and resolve outstanding reservation matters. Coordinate with the Reservations Manager, Assistant Reservations Manager, and Reservations Supervisor. Ensure compliance with hotel booking procedures and policies. Required Skills & Qualifications: Proficiency in hotel reservation management software and MS Office applications. Strong problem-solving skills to quickly address guest issues. Availability to work variable shifts,...

Key Responsibilities Oversee daily bar operations, ensuring smooth service and customer satisfaction. Manage and train bar staff, including scheduling and performance evaluations. Maintain inventory and order supplies to ensure stock availability. Ensure compliance with liquor laws, hygiene, and safety regulations. Develop and update cocktail menus based on market trends and guest preferences. Handle customer complaints and ensure high-quality service standards. Monitor bar profitability, control costs, and optimize revenue. Organize promotional events and activities to drive sales. Collaborate with hotel management to align bar operations with business goals. Required Skills & Qualifications Proven experience in bar management or hospitality leadership. Strong knowledge of cocktails, spirits, and beverage industry trends. Excellent communication, leadership, and problem-solving skills. Ability to manage inventory and control costs...

The F&B Cashier is responsible for handling guest transactions in the hotel’s food and beverage outlets. This role ensures accurate billing, smooth payment processes, and excellent customer service, contributing to the overall dining experience. Responsibilities Handling cashiering functions efficiently, ensuring accuracy in transactions. Processing fast and accurate billing for guests. Ensuring all checks are settled before guests leave. Maintaining tally between system records and credit card transactions. ·         Greet guests warmly and assist with inquiries about menus, promotions, or billing. ·         Coordinate with servers and kitchen staff to ensure smooth service. ·         Resolve billing disputes or guest concerns professionally. ·         Maintain cleanliness and organization of cashier stations. ·         Ensure compliance with hotel financial policies and procedures. ·         Work closely with F&B team members to support overall...

Job Summary: The Revenue Analyst is responsible for analyzing and interpreting data to optimize revenue and profitability for the hotel. This role involves monitoring market trends, evaluating pricing strategies, and managing inventory to ensure the hotel remains competitive while achieving financial goals.   Key Responsibilities: Analyze market trends, demand patterns, and competitor pricing to recommend optimal room rates. Monitor and evaluate the performance of sales channels and distribution strategies. Develop and implement pricing strategies to maximize revenue. Manage room inventory and availability across various booking platforms. Prepare detailed revenue reports and forecasts for management. Provide insights and recommendations based on data analysis to support decision-making. Work closely with the sales and marketing teams to align promotional strategies with revenue goals. Coordinate with the reservations team to ensure accurate inventory...