3 jobs found in melaka

· Greet guests in a friendly and professional manner, assist with check-in and check-out procedures, and issue room keys. · Manage reservations made over the phone, by email, or in person; handle modifications, cancellations, and no-shows. · Process payments, handle billing, verify credit card information, and post charges to guest folios. · Respond to guest inquiries about hotel services, amenities, local attractions, and dining options. · Address and resolve guest complaints in a timely and professional manner. · Liaise with other departments, such as housekeeping, to ensure rooms are clean and ready for guests. · Maintain an organized and presentable front desk area, manage phone calls and emails, and perform data entry and other administrative duties. · Keep guest and room information accurate in the hotel's system and communicate important updates to relevant...

Job Summary: We are seeking a reliable and hands-on Maintenance Assistant to join our hotel team. You will be responsible for assisting with the upkeep, repair, and maintenance of the hotel’s facilities to ensure a safe, functional, and welcoming environment for guests and staff.   Key Responsibilities: Perform routine maintenance tasks including plumbing, electrical, HVAC, and carpentry. Conduct regular inspections of hotel premises to identify maintenance needs. Assist in responding promptly to maintenance requests from guests and other departments. Ensure equipment and tools are stored properly and safely. Support the Maintenance Supervisor in carrying out preventive maintenance schedules. Monitor and report any health and safety hazards within the property. Collaborate with housekeeping and front office teams when required. Maintain records of maintenance activities and supplies used.   Requirements:...

Job Summary: We are seeking a friendly, professional, and customer-focused Front Office Assistant to join our team. As the first point of contact for guests, you will play a key role in ensuring a positive guest experience through efficient check-in/check-out processes, accurate information sharing, and prompt issue resolution. Key Responsibilities: Greet and welcome guests with a warm and professional attitude. Manage guest check-in and check-out processes efficiently. Handle reservations, cancellations, and modifications using the hotel’s property management system (PMS). Respond to guest inquiries both in person and via phone/email. Assist guests with concierge services such as transportation, directions, and local recommendations. Maintain accurate records of guest information and transactions. Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled...