25 front office deparment jobs found

The Front Office Supervisor is responsible for overseeing the daily operations of the front desk, ensuring guest satisfaction, and assisting with employee training and development. Responsibilities: Manage front desk operations, including the check-in/check-out process, guest inquiries, and phone calls Ensure that guests receive exceptional customer service and resolve any issues or complaints Maintain accurate records and reports, including cash handling and room assignments Supervise, train, and coach front desk staff Assist with scheduling and payroll Ensure that all front office equipment and supplies are maintained and in good working order Keep up-to-date with hotel policies, procedures, and promotions Willing to work night shift

1. Handle Reservations Receive booking requests by phone, email, website, travel agents, and online travel agencies (OTAs). Enter reservations accurately into the PMS/IDB system. Confirm bookings with guests. Process amendments, cancellations, and special requests. 2. Check Room Availability Monitor room inventory and availability. Ensure room types and rates are correctly assigned. Prevent overbooking and identify booking discrepancies. 3. Guest Communication Answer inquiries about room rates, facilities, promotions, and hotel policies. Provide accurate information to guests and travel agents. Follow up on pending reservations and confirmations. 4. Coordinate with Other Departments Inform Front Office of VIPs, special requests, and group arrivals. Coordinate with Housekeeping regarding room readiness. Work with Sales on group bookings and contracts. 5. Revenue Support Promote room upgrades and...

Job Responsibilities: - Perform all check-in and check-out guests. To provide a courteous and professional service at all service. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. To be constantly aware of the room situation and to strive to obtain maximum occupancy. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual. To familiar with hotel facilities and Marketing Programmes and Promotions. Maintain up to date and accurate guest histories. Actively sell the hotel to guests to maximise the internal revenue of the hotel. To tabulate daily guest bills...

Greet and welcome guests and customers professionally. ·         Answer the incoming calls promptly. .         Handle check-in and check-out procedures efficiently. ·         Sell, register and assign rooms to incoming guests and ensuring that the details in the registration card are properly filled. ·         Manage front desk email communications and respond to inquiries. ·         Ensure reception area is clean, organized, and presentable at all times. ·         Receive, sort, and distribute mail, documents, and courier packages. ·         Provide administrative support such as filing, photocopying, and data entry....

Main Duties: 1. Handling guest payment for check-in, check-out and any additional charges. 2. Handling incoming or outgoing calls and forwarding calls to the respective department. 3. Assisting with processing invoices and ensure outstanding to be collected. 4. Maintaining cleanliness in reception area. 5. Responsible to welcoming guests, assisting with check-in and check-out procedures, handling guest inquiries and providing exceptional customer service. 6. Perform to any shift that scheduled in daily basis. 7. Attending daily briefing and weekly training. 8. Answering, recording and processing guest’s enquiry and request. 9. Always follow up on guest request. 10. Able to explain hotel product knowledge. 11. Work closely with colleagues to ensure that all guest meet the hotel standard.

  Manage daily Front Office operations, including guest check-in, check-out, room assignments, and registration procedures. Provide professional and courteous service to guests, ensuring a positive guest experience throughout their stay. Handle guest enquiries, requests, feedback, and complaints promptly and professionally. Coordinate with Housekeeping, Maintenance, Security, F&B, Reservations, and other departments to ensure smooth hotel operations. Monitor room availability, occupancy, room status, and special guest arrangements. Process room charges, payments, deposits, refunds, and other guest transactions accurately. Maintain accurate guest records and ensure all registration and documentation requirements are properly completed. Handle telephone calls, emails, and other guest communications in a timely and professional manner. Assist with reservations, room changes, upgrades, special requests, and group bookings when required. Prepare...

Key Responsibilities Operational Oversight Supervise daily activities across departments such as Front Office, Housekeeping, and Food & Beverage to ensure smooth operations. Conduct regular property walkthroughs to maintain cleanliness, safety, and service standards. Address and resolve operational challenges promptly, coordinating with relevant department heads Guest Relations & Service Recovery Act as the primary point of contact for guest inquiries, complaints, and special requests, ensuring timely and satisfactory resolutions. Engage with VIP guests to provide personalized experiences and manage special arrangements. Follow up with guests post-resolution to ensure continued satisfaction. Staff Supervision & Support Lead and support staff across various departments, providing guidance and resources needed for effective performance. Conduct briefings to...

Job Description : • Provides accurate and timely information and services to guests pleasantly and professionally. • Anticipate and address guest's service needs,resolve guest concerns and complaints in a courteous and professional manner • Work closely with housekeeping to coordinate room availability, cleanliness, and readiness for guest arrivals. • Assist guests during the check in and check out process, ensuring accurate billing and efficient departure • Process guest payments accurately, handling cash, credit card transactions, and electronic payments securely in a prompt and precise way. • Maintain the cleanliness and neatness of the front desk area. • Supervise front desk employees to ensure smooth operations that result in positive feedback and satisfied customers. • Assist superior with staff training, evaluations and coaching. • To inspire the front office team by sharing your knowledge and being a...

About the role We are seeking a friendly, professional, and guest-oriented Guest Experience Agent to join our Front Office team. The successful candidate will be responsible for delivering a warm welcome, providing efficient check-in and check-out services, handling guest enquiries, and ensuring a smooth and memorable stay in accordance with the hotel's service standards. Key responsibilities Welcome guests warmly and provide professional, courteous service at all times. Handle guest check-in and check-out procedures accurately and efficiently. Manage room reservations, guest registration, room assignments, and billing arrangements. Respond to guest enquiries, requests, and complaints promptly and professionally. Provide accurate information about hotel facilities, services, and local attractions. Coordinate with Housekeeping, Engineering, Security, and other departments to fulfil guest requests. Maintain...

About the role We are seeking an experienced, professional, and guest-focused Guest Experience Manager to oversee hotel operations during assigned shifts and ensure an exceptional guest experience. The successful candidate will provide leadership to the Front Office team, handle escalated guest concerns, coordinate with relevant departments, and ensure smooth daily operations in accordance with hotel policies and service standards. Key responsibilities Oversee daily hotel operations during assigned shifts, ensuring smooth and efficient service delivery. Lead, guide, and support the Front Office team in maintaining high standards of guest service and operational performance. Welcome VIPs and important guests, ensuring personalised service and appropriate arrangements. Handle guest complaints, service recovery, and operational issues promptly and professionally. Act as the manager on duty and make appropriate decisions to resolve...

Job Description Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean and organized. Maintaining front desk office supplies and equipment. Supervising staff and all front desk activities including bookings, appointments, phone calls, emails and etc. Conducting performance reviews with staffs. Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed.   Requirements: ·         Must possess at least SPM/STPM/Diploma for any discipline ·         Degree in hotel management is a plus...

Job Description : • Welcome guests with a warm and friendly demeanour, creating a positive first impression • Respond promptly to guest inquiries, both in person and over the phone • Work closely with housekeeping to coordinate room availability, cleanliness, and readiness for guest arrivals. • Address and resolve guest concerns and complaints in a courteous and professional manner • Assist guests during the check-out process, ensuring accurate billing and efficient departure • Process guest payments accurately, handling cash, credit card transactions, and electronic payments securely.   Requirements: •Must possess at least SPM/STPM/Diploma for any discipline •Diploma in hotel management is a plus •Minimum 1 year working experience •Work experience in the hotel industry and well known of Opera System is a bonus •Required skill(s): Strong customer service attitude, excellent...

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To report punctually wearing the correct hotel uniform and name tag at all times. 2. To provide a courteous and professional service at all service. 3. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 4. To maintain an atmosphere of tranquility at the Front Desk. 5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 7. To register the guests promptly ensuring that they are provided with all necessary information. 8. To enter all guests folios into the computer immediately and...

1. Daily Hotel Operations Oversee the smooth operation of the hotel during the assigned shift. Monitor Front Office, Housekeeping, Engineering, Security, F&B and other operational departments. Ensure all departments follow hotel SOPs, service standards and operational procedures. Conduct regular rounds of public areas, lobby, guest floors and back-of-house areas. Ensure the hotel is maintained in a clean, safe and presentable condition. 2. Guest Service & Satisfaction Act as the management representative on duty and provide immediate assistance to guests. Handle guest requests, complaints and service recovery professionally. Follow up on guest complaints to ensure proper resolution and guest satisfaction. Assist VIPs, long-staying guests, repeat guests and special-arrival guests when required. Maintain a high level of guest engagement and hospitality throughout the shift. 3. Front Office Operations Monitor check-in...

§    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late...

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data in the system immediately and accurately.   §    Communications o...

Job Description To manage the Front Desk Office functions efficiently, primarily the check-in and check-out procedures, making room reservations, coordinating with other departments to ensure the smooth operation of the department. Key Duties / Responsibilities : Provide a courteous and friendly service at the front desk to customers at all times. Handle all enquiries in a professional manner by recommending the right room, making reservations and providing right information. Coordinating with the Housekeeping and Maintenance Departments to ensure all the rooms and facilities are always clean and well maintained at all times as per the Company's standards. Be well versed in basic computer knowledge in operating Hotel software operating system in ensuring accuracy in all aspects of the work process – Registration, Check-in / out, Payment transactions (deposit, cash and credit card) and Invoicing. Able to handle any complaints in respect to room rates,...

Job Description 1. To ensure smooth coordination between Sales Department, Front Office, Reservations Department, Food & Beverage Department, and Credit Manager. 2. To maintain the booking status on the Banquet Book and stay close in collaboration with the Director of Food & Beverage. 3. Keep track of confirmed, tentative & lost bookings, where the function rooms are concerned. 4. Prepare weekly statements on booking status, to enable sales staff to give immediate confirmation. 5. Leads from Sales Banquet Department or any other source must be investigated and obtain clients' requirements as detailed as possible and ensure information is passed down to superior/s. 6. To follow up on all social functions, and other tentative banquet inquiries, converting these leads to positive commitments where possible. 7.  Meet with the organizers of functions to discuss the final details for billing purposes. 8. To meet with potential clients on...

Responsible for all operational aspect of the Reservation Department, including all phone systems, booking software and data management, ensuring efficient workflows and compliance with Marriott brand standards. Monitor room inventory, pricing strategies and booking trends while working closely with Revenue Management to maximize hotel revenue. Review and manage VIP reservations, group bookings, long-stay reservations and special arrangements to ensure guest expectations are exceeded. Analyze departmental performance, market trends and reservation data, providing recommendations for continuous improvement. Ensure reservation records, payment guarantees, billing instructions and guest profiles are accurate and compliant with hotel policies. To actively participate in the three-month forecast updates on a monthly basis, covering market segment breakdown by room nights, average rate and revenue. Collaborates closely with Sales, Front Office, Housekeeping, Revenue...

Are you passionate, eager to learn, and looking to gain real-world experience in a professional environment? We are inviting enthusiastic students or recent graduates to apply for our internship program! This is a great opportunity to develop hands-on skills, learn from experienced professionals, and explore potential career paths in various departments. 🔸 Available Internship Departments: Human Resources Finance & Accounting Marketing & Communications Food & Beverage Service Kitchen / Culinary Housekeeping Front Office / Guest Services IT & Systems Support Procurement / Purchasing Sales & Events 🔸 General Responsibilities: Support the assigned department in day-to-day operations Handle administrative and operational tasks as required Maintain professionalism and adhere to company standards Learn and adapt...