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Front Office Executive

RM2,300 - RM4,000 monthly
Full time Front Office Deparment

Job Description

 

  • Manage daily Front Office operations, including guest check-in, check-out, room assignments, and registration procedures.
  • Provide professional and courteous service to guests, ensuring a positive guest experience throughout their stay.
  • Handle guest enquiries, requests, feedback, and complaints promptly and professionally.
  • Coordinate with Housekeeping, Maintenance, Security, F&B, Reservations, and other departments to ensure smooth hotel operations.
  • Monitor room availability, occupancy, room status, and special guest arrangements.
  • Process room charges, payments, deposits, refunds, and other guest transactions accurately.
  • Maintain accurate guest records and ensure all registration and documentation requirements are properly completed.
  • Handle telephone calls, emails, and other guest communications in a timely and professional manner.
  • Assist with reservations, room changes, upgrades, special requests, and group bookings when required.
  • Prepare and verify daily Front Office reports, cashiering records, and shift handover information.
  • Ensure proper handling of cash, credit card transactions, and other payment methods in accordance with hotel procedures.
  • Manage guest keys/cards and ensure proper security and confidentiality of guest information.
  • Assist VIPs, long-stay guests, groups, and corporate clients according to hotel standards.
  • Conduct proper shift handovers and communicate outstanding matters to the incoming team.
  • Assist in handling emergency situations and follow the hotel's safety, security, and emergency procedures.
  • Maintain a high standard of grooming, professional conduct, and customer service in accordance with hotel standards.
  • Promote hotel facilities, services, room upgrades, packages, and other revenue-generating opportunities.
  • Support Front Office management in achieving guest satisfaction, operational efficiency, and departmental targets.
  • Perform any other duties and responsibilities assigned by the Front Office Manager or Management.
Lotus Desaru Beach Resort & Spa
About Lotus Desaru Beach Resort & Spa

As the flagship property of the Lotus Group, Lotus Desaru Beach Resort embodies the group's vision of operating an international-class 4-start resort. Lotus Desaru Beach Resort & Spa is a premier beachfront destination located in Bandar Penawar, Kota Tinggi, Johor, Malaysia. Recognized as Malaysia’s largest beach resort, it spans 25 acres and features 18 blocks housing 793 accommodations, including apartments, suites, and penthouses.

Resort Highlights

  • Family-Friendly Accommodations: The resort offers spacious suites designed to cater to families and groups, ensuring comfort and convenience for all guests.

  • SPLASH Water Park: A major attraction featuring Southeast Asia’s Giant Coconut Fall, Lazy River, Aqua Play, and more, providing fun-filled experiences for guests of all ages.

  • Recreational Activities: Guests can engage in various activities such as beach volleyball, soccer, netball, traditional games, and team-building exercises, making it ideal for both leisure and corporate retreats.

  • Dining Options: The resort boasts multiple dining venues, including Lian Hua Seafood Restaurant offering Chinese and local cuisine, Teratai Coffee House serving Asian and international dishes, and the beachfront Rhu Bar for wine and light snacks.

  • Wellness and Relaxation: Guests can rejuvenate at the Lotus Suria Ayurveda Spa, which offers treatments aimed at revitalizing the body, mind, and soul.

  • Events and Conferences: With modern conference halls and facilities, the resort is equipped to host corporate meetings, seminars, weddings, and other events.

Location and Accessibility

Situated along Johor’s eastern coastline, the resort is approximately a 75-minute drive from Johor Bahru and about 1.5 hours from Senai Airport. The Senai–Desaru Expressway (E22) provides convenient access for travelers.

For more information or reservations, you can contact the resort at +607-884 2800 or visit their official website: lotusdesaru.com.

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