Job Description
- Responsible for all operational aspect of the Reservation Department, including all phone systems, booking software and data management, ensuring efficient workflows and compliance with Marriott brand standards.
- Monitor room inventory, pricing strategies and booking trends while working closely with Revenue Management to maximize hotel revenue.
- Review and manage VIP reservations, group bookings, long-stay reservations and special arrangements to ensure guest expectations are exceeded.
- Analyze departmental performance, market trends and reservation data, providing recommendations for continuous improvement.
- Ensure reservation records, payment guarantees, billing instructions and guest profiles are accurate and compliant with hotel policies.
- To actively participate in the three-month forecast updates on a monthly basis, covering market segment breakdown by room nights, average rate and revenue.
- Collaborates closely with Sales, Front Office, Housekeeping, Revenue Management and other departments to deliver a seamless guest experience.
- Lead, coach and develop the Reservations team to continuously improve service quality, productivity and overall performance.
- Resolve complex guest concerns and operational issues professionally and efficiently.
- Assist in developing, implementing and maintaining departmental procedures and service standards.
Location
Plaza Damas, D-G-8 3, No. 63, Jalan Sri Hartamas 1, Sri Hartamas, 50480 Kuala Lumpur
Dorsett Hartamas, Kuala Lumpur
Dorsett Hartamas is a 4-star Sri Hartamas hotel, on the outskirts of Kuala Lumpur. Sri Hartamas is an affluent area, with a fast-developing local scene. Surrounding the hotel are numerous chic cafés, in-vogue eateries and bars, modern shopping malls and near to Malaysia's largest exhibition centre, MITEC (Malaysia International Trade and Exhibition Centre), all of which make Sri Hartamas a popular chill-out spot for young adults, new families alike and corporates.
Inside our hotel are 290 rooms with all mod-con – and the rest of the hotel boasts fabulous facilities too. Keep up with your workout in our gymnasium, or take extra care and visit our health and wellness centre. If swimming’s more your style, try our rooftop sky pool, complete with wading pool and Jacuzzi – not to mention breathtaking views! Kids too can enjoy our children club room, while our cozy café provides all-day dining. For special occasions, we have 3 functions rooms for hire.