151 front office deparment jobs found

Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean and organized. Maintaining front desk office supplies and equipment. Supervising staff and all front desk activities including bookings, appointments, phone calls, emels and etc. Conducting performance reviews with staffs. Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed.

As a Guest Services team, you will be expected to provide a warm, friendly and memorable welcome to our guests and to ensure that their needs and expectations are met throughout their stay with us. You will provide support in all guest service related functions and will be expected to keep up to date with information about services from accommodation to food and beverage as well as maintaining an up to date knowledge of our facilities, pricing and promotions in order to advise guests accordingly. Requirements;  Previous experience within the hotel, leisure or hospitality industry  Good telephone manner and IT Skills  High standard of personal presentation This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. The role and duties will evolve as the development expands and other duties may be required to meet the on-going needs of the company.  Excellent communication and...

Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean and organized. Maintaining front desk office supplies and equipment. Supervising staff and all front desk activities including bookings, appointments, phone calls, emels and etc. Conducting performance reviews with staffs. Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed.

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.  Registers and rooms all arrivals according to established procedures. Maintains intimate knowledge of departmental standards and procedures. Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation. Maintains cashier float and ensures accurate daily report of all money received Attends to guest’s complaints, inquiries and requests, referee's problems to supervisor/Assistant Manager if he/she unable to  assist. Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.

Reports directly to and communicates with the Front Office Manager & Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations. Provides functional assistance and direction to all departments.   Cooperates, coordinates and communicates with other hotel departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel Responds to guest needs and resolves related problems Supports and assists Front Office personnel and all departments at peak periods. Analyses the rate variance report to ensure rooms revenue control. Support Front Office Manager in driving upsell and SPG enrollment initiatives.  

The role of the Duty Manager is to ensure that the requests and needs of all guests are accommodated. To be responsive to the instructions of the Rooms Division Manager.   The Duty Manager will be responsible for the smooth operation of the Front Office department during shift, acting as the management representative for the Hotel to ensure complete guest and patron satisfaction.  This manager will assist the Rooms Division Manager with all aspects of departmental operations, making business decisions for the unit in the absence of thereof, taking into account the Hotel’s philosophies, standards and procedures.  The Duty Manager will ensure that ambassadors act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.

You must have a self – esteem to be an energetic classy person. To understand your task and make yourself accountable for every action that you make. Capabilities to work in diversities unique team. Benefit will be as follow : Annual leave starting from 14 days Group term life for 60 months of last drawn salary Cash benefit for marriage and new born from RM200 and above Minimum of RM1,000 and above for outpatient medical, dental and vision benefits including family

The Kuala Lumpur Journal Hotel is a renowned boutique hotel in the heart of Kuala Lumpur, Bukit Bintang. We are currently seeking a dynamic and engaging individual to join our team as a Guest Service Ambassador. Job Description As a Guest Service Ambassador, you will be the face of our hotel and play a vital role in ensuring a memorable guest experience. Your responsibilities will include: - Warmly welcoming guests upon arrival and departure - Providing exceptional customer service at all times - Assisting guests with inquiries, requests, and information about the hotel and local attractions - Handling guest check-ins and check-outs efficiently - Maintaining a neat and organized front desk area - Assisting with reservations and room assignments - Addressing guest concerns and resolving issues promptly and professionally - Promoting hotel services and amenities to enhance the guest experience - Collaborating with other hotel departments to ensure guest satisfaction - Assisting...

The Duty Manager supports the Front Office Manager in directing and controlling all Front Office activities, ensuring the hotel meets its financial and guest satisfaction objectives. Job Description Responsibilities Directs and controls all subordinate Front Office associates to ensure that day to day operational matters are handled on time and guest expectations are met. Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and exceed guests’ expectations. Assists in the maintenance of efficient administration preparing and submitting reports on time as directed. Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, associate grooming, and manning levels are in order and takes appropriate action where necessary. Handles guests’ complaints, inquiries and comments in professional manner, log them and initiate...

Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.

To deliver the most complete and personalized service as may be required in all areas of Guest Service Operations. To assist hotel VIP guest efficiently, courteously and professionally at all times. Personally and frequently verifies that VIP guests are receiving the best possible service during check-in and check-out. Register hotel's guests in accordance with Front Office policies and procedures Be familiar with the hotel’s products and services and policies. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments

Are you passionate about the hospitality industry and have a flair for making people feel welcome? Do you possess excellent communication skills in English and have a pleasant appearance? If so, we have an exciting opportunity for you! Job Description: As a Hotel Brand Ambassador at The Kuala Lumpur Journal Hotel, you will be the face of our establishment, ensuring that every guest has an unforgettable experience. Your responsibilities will include: 🌟 Greeting and assisting guests with a warm and welcoming demeanor. 🌟 Providing information about the hotel's services, facilities, and promotions. 🌟 Assisting with guest inquiries and resolving any issues promptly. 🌟 Representing the hotel at events and functions as needed. 🌟 Creating a positive and memorable impression of KL Journal Hotel. Requirements: To be considered for this role, you should: ✨ Have a pleasant and professional appearance. ✨ Speak English fluently; additional languages are a plus. ✨ Be passionate about the...

JOB DESCRIPTION: 1. Ability to develop and sustain productive guest relationships; actively seeking information to understand and address customers' needs. 2. Acts as “hotel ambassador” to hotel guests, which include guests deserving special attention and disable guest. 3. Show recognition to new and regular guests. 5. Ensures that all guests are attended to by staff promptly and courteously. 4. Escorts all guests to their room upon arrival. Introduces the hotel facilities and special services to guest. 5. Inspects all rooms assigned during the day for VIPs and regular guests when requested. 6. Ensure a high level of product knowledge of the hotel and local area for guest recommendation. 7. Ensures that Guest Service Section has a good coordination with the other departments. 8. Ensure that the team is efficient, smart, clean and friendly with both customers and team members. 9. Ensures that all guests and VIPs at their arrival and welcomes them. Checks daily arrivals list for...

Job Description 1. Ensure implementation of SOP and all policies & procedures related to the department. 2. Ensure all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for  service recovery. 3. Understanding what guest expectations are and anticipating problems in order to prevent complaints. 4. Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee  customer satisfaction. 5. Ensure all opening and closing duties are implemented in accordance with establish standards. 6. Reviews weekly forecast and schedules Team Member accordingly. 7. Assists hands-on in the operation during peak periods as required. 8. Ensure all VIP arrivals are taken care of and room assignment been made and inspected before guest arrival. 9. Oversee check in and check out procedures, including reservations and financial transactions. 10. Meets, greets, and escorts guests to the room in accordance with...

You must have a self – esteem to be an energetic classy person. To understand your task and make yourself accountable for every action that you make. Capabilities to work in diversities unique team. Benefit will be as follow : Annual leave starting from 14 days Group term life for 60 months of last drawn salary Cash benefit for marriage and new born from RM200 and above Minimum of RM1,000 and above for outpatient medical, dental and vision benefits including family

A guest service assistant is an individual who provides assistance and support to guests in hotel. Responsible for creating a positive experience by answering questions, providing information, and resolving complaints.

As an ambassador intern, naturally you are enthusiastic, optimistic and treat everyone with respect.  You work together with your fellow ambassadors to deliver exceptional service for our guests!     Your main tasks are: •    Welcoming our guests to the world of citizenM •    Assist our guests at our check-in and check-out kiosks •    Assist in carrying and store guest luggage in the luggage room •    Prepare and serve all food & beverage related items •    Handling cash and other forms of payment •    Maintain the hotel environment to ensure a clean and comfortable experience •    Assist in societyM meeting rooms and functions •    Assist in promoting the retail items at collectionM •    Assist in shift opening, closing and side duties  •    Re-stock bar, pantry, societyM and collectionM •    Follow all food safety and sanitation procedure •    Practicing all general safety standard •    Familiar with Hotel Management System, Point of Sale System and Kiosk •    Update and...

Job description Perform all check-in and check-out tasks Manage online and phone reservations Ensure proper credit, check-in, check-out and cash handling Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Assist in Front office operation Demonstrate a high level of customer service at all times To greet all guests in warm and friendly manner Response to any phone calls from guests in a polite manner Job Requirement Applicants must be willing to work on shift (include perform night audit works), weekends and public holidays Positive attitude, initiative, multitasking, non-calculative and...

Job description Perform all check-in and check-out tasks Manage online and phone reservations Ensure proper credit, check-in, check-out and cash handling Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Assist in Front office operation Demonstrate a high level of customer service at all times To greet all guests in warm and friendly manner Response to any phone calls from guests in a polite manner Job Requirement Applicants must be willing to work on shift (include perform night audit works), weekends and public holidays Positive attitude, initiative, multitasking, non-calculative and...

Front Desk Cum Reservation Assistant Job Description - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests upon their arrival as well as answer questions and address complaints. - Perform Cashiering Task. - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (e.g. contact details and exact dates of their stay) - Provide information about our hotel, available rooms, rates and amenities - Respond to clients’ complaints in a timely and professional manner - Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. - Upsell additional facilities and services, when appropriate - Maintain updated records of bookings and payments - Assisting and advising customers who may be choosing...