Front Office Supervisor

The Front Office Supervisor is responsible for overseeing the daily operations of the front desk, ensuring guest satisfaction, and assisting with employee training and development.

Responsibilities:

• Manage front desk operations, including the check-in/check-out process, guest inquiries, and phone calls
• Ensure that guests receive exceptional customer service and resolve any issues or complaints
• Maintain accurate records and reports, including cash handling and room assignments
• Supervise, train, and coach front desk staff
• Assist with scheduling and payroll
• Ensure that all front office equipment and supplies are maintained and in good working order
• Keep up-to-date with hotel policies, procedures, and promotions
• Willing to work night shift