reservation officer

1. Handle Reservations

• Receive booking requests by phone, email, website, travel agents, and online travel agencies (OTAs).
• Enter reservations accurately into the PMS/IDB system.
• Confirm bookings with guests.
• Process amendments, cancellations, and special requests.

2. Check Room Availability

• Monitor room inventory and availability.
• Ensure room types and rates are correctly assigned.
• Prevent overbooking and identify booking discrepancies.

3. Guest Communication

• Answer inquiries about room rates, facilities, promotions, and hotel policies.
• Provide accurate information to guests and travel agents.
• Follow up on pending reservations and confirmations.

4. Coordinate with Other Departments

• Inform Front Office of VIPs, special requests, and group arrivals.
• Coordinate with Housekeeping regarding room readiness.
• Work with Sales on group bookings and contracts.

5. Revenue Support

• Promote room upgrades and packages.
• Ensure correct rates are applied.
• Monitor booking trends and occupancy levels.