Supervisor Front Office

Job Description :

• Provides accurate and timely information and services to guests pleasantly and professionally.

• Anticipate and address guest's service needs,resolve guest concerns and complaints in a courteous and professional manner

• Work closely with housekeeping to coordinate room availability, cleanliness, and readiness for guest arrivals.

• Assist guests during the check in and check out process, ensuring accurate billing and efficient departure

• Process guest payments accurately, handling cash, credit card transactions, and electronic payments securely in a prompt and precise way.

• Maintain the cleanliness and neatness of the front desk area.

• Supervise front desk employees to ensure smooth operations that result in positive feedback and satisfied customers.

• Assist superior with staff training, evaluations and coaching.

• To inspire the front office team by sharing your knowledge and being a role model.

Requirements:

•Must possess at least SPM/STPM/Diploma for any discipline

•Fluent in both written and spoken English and Malay for business purposes.

•Must have 1 year of relevant front office and reservation working experience.

•Diploma in hotel management is a plus

•Being Familiiar with Opera System is a bonus

•Required skill(s): Strong customer service attitude, excellent communication and organizational skills

•Working Day: 6 Days Per-Week (1 Rest Day)

• Working Hour: (Rotation Shift)

Benefits:

•Public holiday, Annual Leave, Medical Leave

•Staff Meal

•EPF, SOCSO & EIS

No. 260, Jalan Dato Sulaiman, Taman Abad, Johor Bahru, Johor