32 jobs found in Bukit Mertajam

Job Description – Reservations Agent Handle incoming sales calls promptly and ensure all calls received through the Automatic Call Distribution (ACD) system are answered in a timely manner. Record and process reservations received via telephone, fax, email, hotel website, and Global Distribution Systems (GDS). Maintain comprehensive knowledge of IHG Hotels, restaurants, facilities, services, and properties within the region. Stay updated on special rates, promotional offers, packages, and applicable booking policies. Ensure all reservation correspondence is accurate, professional, and completed within the required timeframe. Achieve and maintain high Signature test call scores in accordance with IHG standards. Process reservation amendments, including stay extensions, early departures, cancellations, and other changes, subject to room availability and revenue management strategies. What we need from you Diploma, Degree, or equivalent...

What is the job? The Assistant Reservations Manager oversees the daily operations of the Reservations Department, ensuring smooth and efficient workflows. This role supports departmental coordination and is focused on delivering personalized, exceptional service to enhance guest satisfaction even before arrival, contributing to a positive overall guest experience. Your day to day Serve as the key point of contact between guests and the hotel, ensuring a seamless and welcoming pre-arrival experience. Ensure efficient and effective daily reservations operations. Manage and maintain the reservations database, ensuring accuracy and data integrity. Respond to all communications within the standard 24-hour response time. Ensure ARI (Availability, Rates, and Inventory) is accurately maintained across Opera and all distribution channels. Adhere to all standard operating procedures (SOPs), brand standards, and departmental policies for reservations. Work...

What is the Job? The Sales Manager is responsible for achieving overall revenue targets while driving business development across all market segments. The role focuses on identifying and converting new opportunities, managing client relationships. Acting as a brand ambassador and trusted partner, the Sales Manager contributes to both revenue growth and long-term client loyalty. Your day to day Actively source and convert all inquiries involving fewer than 10 rooms, including meetings and events, dry events, and catering-only requests. Execute sales calls, organise sales trips, and manage client entertainment activities as required to drive account development and revenue growth. Responsible for preparing proposals, securing signed contracts, and ensuring receipt of the Proforma Invoice. Generate and distribute the Banquet Event Orders (BEOs) and Change Log as required. Conduct BEO briefing sessions to communicate event arrangements, ensuring all teams...

What is the job Responsible for managing the hotel's learning & development function, including developing a compliment of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results.  The Training Managers position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resources. The position also plays a leading role in promoting the desired work culture around the Winning Ways of the InterContinental Hotels Group and the brand ethos. Your Day to Day People Create training programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey. Educate and train managers on IHG On boarding programs/ Winning Culture in accordance with hotel or company policies including, performance management process, and related programmes to foster productivity, and enhance...

People Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Train and instruct other members of the staff through sharing of knowledge and skills Financial Analyses and monitors energy costs and expenditures for the department. Work within expense limits established Monitor efficiency of equipment and electrical systems such as air conditioning controls, guest entrance/access doors, television sets, lighting systems and make minor repairs and/or replacements to ensure things are working properly and efficiently at all times. Guest Experience Respond and attend to guest repair requests. Ensure security of guest room access and hotel property. Respond in a courteous and prompt manner to all guest questions and/or requests to ensure guest satisfaction. Responsible Business Maintains the hotel facility and related equipment in a safe and efficient manner. Ensure...

People Foster a positive and collaborative working environment with colleagues across departments. Assist and support team members during peak operational periods to ensure smooth operations.Attend all departmental meetings, training sessions, and hotel events as required. Financial Handle luggage storage and transportation efficiently to minimize delays and ensure operational cost-effectiveness.Promote hotel services, amenities, and upsell opportunities (e.g., transportation, tours) to enhance revenue generation. Adhere to proper cash handling and billing procedures for transportation and other services. Guest Experience Greet guests warmly and provide assistance with luggage during check-in and check-out Escort guests to their rooms, explain room features, and answer any questions. Deliver messages, packages, and other items promptly to guest rooms. Respond to guest inquiries about local attractions, dining, and transportation options with...

Greet and welcome guests and customers professionally. ·         Answer the incoming calls promptly. .         Handle check-in and check-out procedures efficiently. ·         Sell, register and assign rooms to incoming guests and ensuring that the details in the registration card are properly filled. ·         Manage front desk email communications and respond to inquiries. ·         Ensure reception area is clean, organized, and presentable at all times. ·         Receive, sort, and distribute mail, documents, and courier packages. ·         Provide administrative support such as filing, photocopying, and data entry....

·       Ensures that all files and records of accounts are up to date and secure at all times. ·       Maintain and update all records for the effective operation of management. ·       Responsible for the hotel databases by market segment separately ·       Performs any assignments as delegated by Director of Sales & Marketing and all sales staff ·       Makes every effort through his / her duties that the guests of the hotel, the sales staff and the staff from all departments concerned are made as comfortable and as contented as possible. ·       Ensure confidentiality of all information discussed and correspondence to and from Sales office. ·       Ensures that all telephone communication to and from Sales Office is handled promptly and in a professional manner. ·       Ensure all guests of all sales staff are welcomed with a courteous and professional attitude. ·       To maintain good working relationship with your own colleagues and all other departments....

General ·       Handles all telephone calls courteously and efficiently. ·       Knows the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes. ·       Knows the complete beverage selection including wines, cocktails and daily specials/selling objectives as mentioned in the service briefing. ·       Implements opening and closing duties in accordance with standards. ·       Handles guest complaints in accordance with service recovery guidelines. ·       Liaises with kitchen and bar with regards to special requests.   Outlet Service ·       Sets up outlet and service stations on time before service and according to standards. ·       Keeps service stations clean and complete. ·       Provides service in accordance with service standards. ·       Knows table/seat numbering, takes orders and uses Micros system to input orders. ·       Ensures food & beverage is served at the appropriate time. ·...

o    Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery. o    Ensures all opening and closing duties are implemented in accordance with established standards. o    Follows up on work and maintains logbook. o    Knows and strictly follows all established cleaning procedures. o    Prepares Room/Public Area crew work assignment sheet. o    Reports Monthly Chemical consumption, Monthly Guest Supplies and Amenities usage. o    Knows how to operate/use available Housekeeping machinery’s and chemicals according to established standards. o    Ensures all Front of House and Back of House areas are well maintained, clean and tidy at all times. o    Conducts Quality Room/Public Areas Inspections. o    Maintains proper par stock of inventory items. o    Reports all maintenance deficiencies immediately. o    Assist in other sections of Housekeeping department as and went required based on...

·       Perform his duties and responsibilities to the highest standard possible. ·       Carry out inspection rounds of all machinery rooms and report any situation that requires attention. ·       Carry out visual inspections of all guest public area sand report defects. ·       Immediately reporting any occurrence or situation that he feels is dangerous or has the potential to cause business interruption to the Manager on Duty. ·       Carry out any task, function or action detailed to him by the Team Leader that may be reasonably expected of him in performance of his duties as a Technician Engineering. ·       Ensure discipline and obedience to all statutory laws and company polices by engineering department team members. ·       Ensure complete compliance to company grooming standards at all times within the engineering department. ·       Ensure all Handymen assigned to him are supervised, taking responsibility for the professional growth and personal welfare....

Job Summary ·       All applicants must exhibit an approachable and enthusiastic demeanour through body language, eye contact and verbal dialogue. ·       Responsible for answering all incoming calls in a friendly and effective manner. ·       Exercise proper telephone etiquette and comply with the hotel terminology and Breeze protocol. ·       Must be comfortable and effective at phone sales and up-selling. ·       Confirm reservations for spa services. ·       Assist with group scheduling. ·       Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze. ·       Must stay current on all relevant certifications. ·       All therapists must be approachable and enthusiastic with good: ·       Body language ·       Eye contact ·       Verbal dialogue.   Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze. ·       Must stay...

General ·       Keeps the kitchen area clean. ·       Prepares food according to recipes and plate presentation standards. ·       Knows how to operate equipment belonging to the kitchen area. ·       Maintains all operating items at established par stock level. ·       Maintains at the highest possible level the equipment cleanliness and repairs of the kitchen area. ·       Assists with controlling the food cost by following standard portioning and portion control. ·       Ensures a clean kitchen, hygienic work procedures and high safety standards ·       Checks all orders for presentation, correctness before they are picked up. Pastry/Bakery ·       Preparation of all kinds of dough. ·       Moulding and baking of bread, rolls, cakes, pies, desserts and other kinds of bread. ·       Decorating and apportioning of desserts in buffet presentations. ·       Prepares all ingredients for baking, measures and mixes according to recipe, bakes cakes and cuts and...

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data in the system immediately and accurately.   §    Communications o...

Description: - Keeps the kitchen area clean. - Prepares orders according to recipes and plate presentation standards. - Knows how to operate equipment belonging to the kitchen area. - Maintains all operating items at established par stock level. - Assists with controlling the food cost by following standard portioning and portion control. - Prepares daily mise-en-place according to established checklists and cover forecasts. - Liaises closely with the pass to ensure all orders for one table go out at the same time. - Checks all orders for presentation, correctness before they are picked up. - Ensures orders are picked up as soon as they are ready. Pastry/Bakery - Preparation of all kinds of dough - Moulding and baking of bread, rolls, cakes, pies, desserts and other kinds of bread. - Decorating and apportioning of desserts in buffet presentations. - Prepares all ingredients for baking, measures and mixes according to recipe, bakes cakes and cuts and ices cakes as...

Administration ·       Ensure that all the HR policies and procedures outlined are strictly adhered to ·       Ensure that all in-house rules and regulations are adhered to ·       Ensure that all application forms and Team Member files are kept up to date ·       Responsible for checking and issuing office inventory as per the timeline ·       Responsible for updating all data of Team Member movements and data changes into the system ·       Ensure that all HR reports and/or other reports assigned by supervisor are completed within the timeline ·       Liaise with concerned parties to ensure that the payroll is processed accurately and on time ·       Distribute incoming mail/outgoing mail and co-mail to concerned departments on time ·       Ensure that office supply and stationery are well stocked and maintained Employment ·       Assist the supervisor in pre-screening candidates for career interview ·       Screen and prepare relevant documents for...

·       Type and send out correspondences assigned as well as prepare meeting minutes and memos. ·       To trace all correspondences that required feedback and take appropriate actions. ·       Follow-up on insurance claims from the respective department and maintain and update every              month. ·       Follow-up on hotel licenses from MBPP, Bank Negara, Road Tax, and Insurance of the company              car and relevant Ministries; as and when necessary. ·       Update on the legal cases in the WM System as and when necessary as requested by the Director of Finance. ·       Review all maintenance contracts on a timely basis and make a comparison with the previous year. To update the list in the WM System as and when necessary. ·       To prepare Attendance Record for Finance Department staff to be submitted to Payroll before 21st of the following month.  ·       To coordinate and summarize staff annual leave plan and medical leave. ·       Requisition and...

Job description · Maintains food cost as budgeted and takes corrective action as necessary. · Ensures fresh and quality food products are bought and used in production. · Ensures a clean kitchen, hygienic work procedures and high safety standards. · Implements work practices that minimize spoilage and wastage. · Ensures the correct implementation of all cost control and portioning policies & procedures. · Closely work with the Executive Chef/ Executive Sous Chef to ensure menus are cost effective and in accordance with trends and market demands. · Reviews Food and Beverage business forecasts and plans production and staffing accordingly. · Ensures the kitchen operates in accordance with established standards. · During operations takes charge of the kitchen, supervises the main pass and coordinate preparation and pickup of all orders. · Make sure standard recipes are used, and food is presented according to pictures. · Checks stock for daily...

Main Duties & Responsibilities   Receive and forward all goods and deliveries in and out of the hotel to the correct point of contact/storage area. Able to follow standards for issuing and receiving stock within the store's area of operation. Monitor and take inventory on regular basis to compile orders based on par levels or needs. Maintain clear and organised records to ensure all reports and invoices are filed and stored properly. Monitor PAR levels for all food items to ensure proper levels. Responsible for storage of both food & beverage and operational stock. Responsible for the day-to-day check on the storage facilities for upkeep and hygiene. Responsible to verify all goods arrived as per the agreed purchase, delivery note and agreed quantity has been received. Refuse acceptance of damaged, unacceptable, or incorrect items. Ensure cleanliness of all areas, keeping storage areas clean & tidy and in strict compliance with hygiene...

- Direct and coordinate the activities of all security personnel. - Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention. - Ensure the safety and security of guest, staff, visitors and contractors at all times. - Responsible to manage all safety & security, Fire Life Safety and food hygiene risks faced by the hotel. - Liaise with all department heads to ensure hotel employees are adhering to established security procedures. - Record and notify all risks, deviations from hotels safety standards and any untoward incidents. - Track departmental safety record and document medically treated and non-treated injuries. - Ensure compliance with all security standards and preventative measures. - Conduct regular mock fire evacuation drill as per the hotels emergencies standards.