o Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
o Ensures all opening and closing duties are implemented in accordance with established standards.
o Follows up on work and maintains logbook.
o Knows and strictly follows all established cleaning procedures.
o Prepares Room/Public Area crew work assignment sheet.
o Reports Monthly Chemical consumption, Monthly Guest Supplies and Amenities usage.
o Knows how to operate/use available Housekeeping machinery’s and chemicals according to established standards.
o Ensures all Front of House and Back of House areas are well maintained, clean and tidy at all times.
o Conducts Quality Room/Public Areas Inspections.
o Maintains proper par stock of inventory items.
o Reports all maintenance deficiencies immediately.
o Assist in other sections of Housekeeping department as and went required based on business needs.
Directly connected to the SPICE Convention Centre and SPICE Arena, guest can gain exclusive access to the world’s first hybrid solar-powered M.I.C.E venue complex, not to mention take advantage of all of Amari’s own offerings, such as various sized meeting rooms and event spaces, a 25-metre salt water swimming pool, four restaurants and bars and a fully integrated spa and fitness centre.
Floor-to-ceiling windows fill our 453 guest rooms and suites with warm natural light, each one well-equipped for the modern business traveller. Wi-Fi, a smart TV with streaming, wireless soundbar and workspaces with international plug-outlets come as standard, and any stay in one of our executive rooms or suites also comes with a long list of perks and benefits such as complimentary meeting room use and access to the Executive Lounge on the 25th floor.
Amari SPICE Penang’s unbeatable location and vibrant energy shows there’s no better hub for your next visit to Penang – whether it’s for leisure, business or bis-leisure!