o Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
o Ensures all opening and closing duties are implemented in accordance with established standards.
o Follows up on work and maintains logbook.
o Knows and strictly follows all established cleaning procedures.
o Prepares Room/Public Area crew work assignment sheet.
o Reports Monthly Chemical consumption, Monthly Guest Supplies and Amenities usage.
o Knows how to operate/use available Housekeeping machinery’s and chemicals according to established standards.
o Ensures all Front of House and Back of House areas are well maintained, clean and tidy at all times.
o Conducts Quality Room/Public Areas Inspections.
o Maintains proper par stock of inventory items.
o Reports all maintenance deficiencies immediately.
o Assist in other sections of Housekeeping department as and went required based on business needs.