Amari SPICE Penang

Description: - Major responsibilities on corporate business segment and others as assigned. - Develop new business for the property and maintain business relationship with potential and existing accounts. - Research and report market intelligence and competitive information such as average rate, sales activities and special promotional campaign. - Regular sales servicing and coverage according to customer's potential and requirement in accordance with the availability of after sales services to customers. - Maintains and updates database of designated customers for customer servicing and property information updates and direct mailing campaign. - Recommend the solutions and strategies to further improve the performance. - Closely keep track of respective market price and competition (sites, prices, service offered) on a regular basis quarterly or more offer as needed.. - Develop good rapport with the public industry, customers of the trade in...

Description: - Monitor the hotel's e-Commerce strategies as they are being implemented - Daily management of hotel online presence on various Online Travel Agent websites - Managing rate & inventory changes as well as content management - Communicate with Manager, Reservations and Manager, Front Office as well as others on daily basis - Developing budgets for projects, monitoring costs, providing status reports to management, and incorporating feedback from the executive level - Manage e-Commerce website content updates, coordinating site changes with IT and Marketing business owners including site presentation, product presentation, pricing changes and text and image modifications - Negotiate and close new business opportunities with new merchants Qualifications: - Candidate must possess at least a Diploma, Advanced Higher/ Graduate Diploma in Business studies/ Administration/ Commerce/ Marketing or equivalent - Possess strong planning...

Description: • Similarly in uniform room service person responsibility. • When need works in tailoring, the sewing work. • Patching and revision dining cloth grass. • Patches and revises the staff uniform. • Other work which arranges by the uniform manager. Patching and revision dining cloths grass • In the patching replacement process discovers the dining cloth grass which may patch. • Patching because the use periodic fragments, eclipse the hole dining cloth grass. Patches and revises the staff uniform • Patches the uniform that fits the staff. • Simple patching does not affect the clothing standard the tattered uniform. • The manufacture dining promotion activity needs the special uniform. • The manufacture moves the ornament specially which the department needs. Patches and wash the customer's clothing, to request the revision clothing according to the visitor • Patches the visitor clothing according to customer's request. • Instruction patching washes...

Description: - Assists in the operation at peak times and any other times business needs require your hands-on assistance. - Ensures cleanliness of all F&B OE, kitchen areas and equipment. - Controls issuance/storage of all F&B related OE and coordinates inventories. - Ensures implementation of established standards of sanitation and operation of Stewarding related machinery and equipment. - Effectively organizes all clearing/cleaning stations ensuring low breakage, fast clearing and constant supply of clean OE during operation. - Prepares and implements a cleaning schedule of all kitchens, related areas and equipment. - Ensures all garbage is collected, properly separated and collected by outside contractors. - Maintains logbook. Qualifications: - Poses previous related experience preferably. - Remain calm and work well under pressure. - Capable of training and motivating team members. - Able to set priorities and complete tasks in a timely...

Description: - Serves guests (prepares the restaurant, bar, provides bar, restaurant service, clears away and you may prepare food in the kitchen as well) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). - Provides a high standard of service both in terms of welcome and waiter service. - Performing basic cleaning tasks as needed or directed by supervisor. - Maintaining proper dining experience, delivering items, fulfilling customer needs, offering. - Apply health regulations relating to cleanliness. - Do all other tasks as required by the superior. Qualifications: - High school or equivalent. - Authentic energy and a genuine passion for making guests smile. - Previous experience of working within a hospitality setting ideally within hotel or restaurant operations. - Ability to work under pressure. - Ability to work alone and unsupervised. - Positive attitude. - Desire to learn and grow within the...

Description: General - Handles all telephone calls courteously and efficiently. - In front bars, knows the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes. - Implements opening and closing duties in accordance with standards. -Handles guest complaints in accordance with service recovery guidelines. -Assist with service in the Lounge/Bar if necessary. -When dealing with guests directly, deliver service in accordance with service standards. Bar - Sets up bar on time before service and according to standards including but not limited to: checking to see that fresh fruit juices, cream, cocktail napkins/coaster, glassware, stirrer, mixer and all other bar materials are in adequate supply for the day’s business. Prepares fresh garnish as per specifications. - Is observant and pro-active in maintaining the table/bar counter clean and glasses replenished. - Checks bar stock and prepare orders for...

Description: - Welcoming guests at the main entrance, and greeting them appropriately as per the time. - Escort guests to their rooms and explain hotel facilities. - Assist the guests to deliver all baggage, faxes, messages, and packages to guests and do several other tasks according to the guest’s request. - Assist with valet parking during the arrival and departure of the guest. - Receive and store the guest luggage and keep a proper record of level tags. - Tie the luggage tags to the guest’s luggage, especially for group check-in. - Guide the guests to arrive at the reception desk and to wait beside them. - Quickly check the guest room when the guests checking out to ensure that they have not forgotten any personal items. - Act like a doorman and give the first and final impression on arrival and the departure of the hotel guest. - Clean and maintain the baggage room and work area assist in maintaining. Qualifications: - Preferably with previous...

Description: - Maintains food cost as budgeted and takes corrective action as necessary. - Ensures fresh and quality food products are bought and used in production. - Ensures a clean kitchen, hygienic work procedures and high safety standards. - Implements work practices that minimize spoilage and wastage. - Ensures the correct implementation of all cost control and portioning policies & procedures. - Closely work with the Executive Chef/ Executive Sous Chef to ensure menus are cost effective and in accordance with trends and market demands. - Reviews Food and Beverage business forecasts and plans production and staffing accordingly. - Ensures the kitchen operates in accordance with established standards. - During operations takes charge of the kitchen, supervises the main pass and coordinate preparation and pickup of all orders. - Make sure standard recipes are used, and food is presented according to pictures. - Checks stock for daily storeroom orders and...

Description: - Keeps the kitchen area clean. - Maintains food preparation according to recipes and plate presentation standards. - Knows how to operate equipment belonging to the kitchen area. - Maintains all operating items at established par stock level. - In-charge of storage of all materials as well as checking newly received goods. - Enforces and maintains at the highest possible level the equipment cleanliness and repairs of the kitchen area. - Assists with controlling the food cost by following standard portioning and portion control. - Prepares and supervises daily mise-en-place according to established checklists and cover forecasts. - Ensures that all fridges are kept at ideal temperatures and ensure appropriate action is taken in case of breakdown. - Takes charge and coordinates production in the kitchen assigned during service. - Liaises closely with the pass to ensure all orders for one table go out at the same time. - Checks all orders for presentation,...

Description: A. Job Summary All applicants must exhibit an approachable and enthusiastic demeanor through body language, eye contact and verbal dialogue. - Responsible for answering all incoming calls in a friendly and effective manner. - Exercise proper telephone etiquette and comply with the hotel terminology and Breeze protocol. - Must be comfortable and effective at phone sales and up-selling. - Confirm reservations for spa services. - Assist with group scheduling. Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze. - Must stay current on all relevant certifications. - All therapists must be approachable and enthusiastic with good: - Body language - Eye contact - Verbal dialogue. Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze. - Must stay current on all relevant certifications. - All therapists...

Description: General - Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery. - Ensures all opening and closing duties are implemented in accordance with established standards. - Conducts daily shift briefings. - Ensures that all team members under your supervision are well training and productively assigned daily job task. - Ensures all team members are provided with consistent On-the-job training and other relevant trainings. - Follows up on work and maintains logbook. - Knows and strictly follows all established cleaning procedures. - Prepares Room/Public Area crew work assignment sheet. - Reports Monthly Chemical consumption, Monthly Guest Supplies and Amenities usage. - Knows how to operate/use available Housekeeping machinery’s and chemicals according to established standards. - Ensures all Front of House and Back of House areas are well maintained, clean and tidy at all times. -...

Description: Rooms - Coordinates with Front Desk concerning room status and others. - Ensure the following procedures are implemented according to standards: - Key Procedure - DND (Do Not Disturb)/Double Locked - Baby Sitting - Room Discrepancy - Lost & Found - Room Safety Deposit Box - Loan Item - Loss & Breakage - Pest Control - Defect Item - Updates room status into Opera or Hotel’s PMS. - Conducts Linen Inventory in pantry. - Responds to special requests from guests such as extra bed, baby cot, iron etc. - Assists where necessary with the making up of rooms and turndown service. - Coordinates pantry and trolley set-up. Qualifications: - Min diploma in hospitality or equivalent. - Practical experience as a departmental trainer in housekeeping. - Must be proficient with reservations handling and process and familiar with Opera/Micros system. - Excellent command of English language, knowledge of other languages is a plus....

Description: General -Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery. - Ensures all opening and closing duties are implemented in accordance with established standards. - Conducts daily shift briefings. - Follows up on work and maintains logbook. - Knows and strictly follows all established cleaning procedures. - Prepares all Team Leaders - Room/ Laundry/ Public Area assignment sheet. - Reports Monthly Chemical consumption, Monthly Guest Supplies and Amenities usage. - Knows how to operate/ use available Housekeeping machinery’s and chemicals according to established standards. - Conducts Quality Room/ Laundry/ Public Areas Inspections. - Maintains proper par stock of inventory items. - Reports all maintenance deficiencies immediately. Rooms - Coordinates with Front Desk concerning room status and others. - Ensure the following procedures are implemented according...

Job Summary ·       All applicants must exhibit an approachable and enthusiastic demeanour through body language, eye contact and verbal dialogue. ·       Responsible for answering all incoming calls in a friendly and effective manner. ·       Exercise proper telephone etiquette and comply with the hotel terminology and Breeze protocol. ·       Must be comfortable and effective at phone sales and up-selling. ·       Confirm reservations for spa services. ·       Assist with group scheduling. ·       Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze. ·       Must stay current on all relevant certifications. ·       All therapists must be approachable and enthusiastic with good: ·       Body language ·       Eye contact ·       Verbal dialogue.   Ensure that all treatments areas are professionally maintained in accordance with the...

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data...

General ·       Keeps the kitchen area clean. ·       Prepares food according to recipes and plate presentation standards. ·       Knows how to operate equipment belonging to the kitchen area. ·       Maintains all operating items at established par stock level. ·       Maintains at the highest possible level the equipment cleanliness and repairs of the kitchen area. ·       Assists with controlling the food cost by following standard portioning and portion control. ·       Ensures a clean kitchen, hygienic work procedures and high safety standards ·       Checks all orders for presentation, correctness before they are picked up. Pastry/Bakery ·       Preparation of all kinds of dough. ·       Moulding and baking of bread, rolls, cakes, pies, desserts and other kinds of bread. ·       Decorating and apportioning of desserts in buffet presentations. ·       Prepares all ingredients for baking, measures and...

Administration ·       Ensure that all the HR policies and procedures outlined are strictly adhered to ·       Ensure that all in-house rules and regulations are adhered to ·       Ensure that all application forms and Team Member files are kept up to date ·       Responsible for checking and issuing office inventory as per the timeline ·       Responsible for updating all data of Team Member movements and data changes into the system ·       Ensure that all HR reports and/or other reports assigned by supervisor are completed within the timeline ·       Liaise with concerned parties to ensure that the payroll is processed accurately and on time ·       Distribute incoming mail/outgoing mail and co-mail to concerned departments on time ·       Ensure that office supply and stationery are well stocked and maintained Employment ·       Assist the supervisor in pre-screening candidates for career interview ·...

General ·       Handles all telephone calls courteously and efficiently. ·       Knows the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes. ·       Knows the complete beverage selection including wines, cocktails and daily specials/selling objectives as mentioned in the service briefing. ·       Implements opening and closing duties in accordance with standards. ·       Handles guest complaints in accordance with service recovery guidelines. ·       Liaises with kitchen and bar with regards to special requests.   Outlet Service ·       Sets up outlet and service stations on time before service and according to standards. ·       Keeps service stations clean and complete. ·       Provides service in accordance with service standards. ·       Knows table/seat numbering, takes orders and uses Micros system to input orders. ·       Ensures food &...

·       Perform his duties and responsibilities to the highest standard possible. ·       Carry out inspection rounds of all machinery rooms and report any situation that requires attention. ·       Carry out visual inspections of all guest public area sand report defects. ·       Immediately reporting any occurrence or situation that he feels is dangerous or has the potential to cause business interruption to the Manager on Duty. ·       Carry out any task, function or action detailed to him by the Team Leader that may be reasonably expected of him in performance of his duties as a Technician Engineering. ·       Ensure discipline and obedience to all statutory laws and company polices by engineering department team members. ·       Ensure complete compliance to company grooming standards at all times within the engineering department. ·       Ensure all Handymen assigned to him are supervised, taking responsibility for...

o    Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery. o    Ensures all opening and closing duties are implemented in accordance with established standards. o    Follows up on work and maintains logbook. o    Knows and strictly follows all established cleaning procedures. o    Prepares Room/Public Area crew work assignment sheet. o    Reports Monthly Chemical consumption, Monthly Guest Supplies and Amenities usage. o    Knows how to operate/use available Housekeeping machinery’s and chemicals according to established standards. o    Ensures all Front of House and Back of House areas are well maintained, clean and tidy at all times. o    Conducts Quality Room/Public Areas Inspections. o    Maintains proper par stock of inventory items. o    Reports all maintenance deficiencies immediately. o    Assist in other sections of...