Intern - Spa

Job Summary

·       All applicants must exhibit an approachable and enthusiastic demeanour through body language, eye contact and verbal dialogue.

·       Responsible for answering all incoming calls in a friendly and effective manner.

·       Exercise proper telephone etiquette and comply with the hotel terminology and Breeze protocol.

·       Must be comfortable and effective at phone sales and up-selling.

·       Confirm reservations for spa services.

·       Assist with group scheduling.

·       Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze.

·       Must stay current on all relevant certifications.

·       All therapists must be approachable and enthusiastic with good:

·       Body language

·       Eye contact

·       Verbal dialogue.

Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze.

·       Must stay current on all relevant certifications.

·       All therapists must be approachable and enthusiastic with good:

·      Body language

·      Eye contact

·      Verbal dialogue.

General

·       Maintain a professional appearance at all times, adhering to departmental grooming standards, in full uniform.

·       Practice professionalism in every situation with co-workers, guests and team members, treating each person with respect and integrity.

·       Maintain the confidentiality policy for all spa guests, never disclose the names of spa guests to other guests, media or contracted staff.

·       Maintain a complete knowledge of the following:

·      Spa operating hours.

·     Spa treatments and offerings including pricing, fees, charges for all spa services, treatment room types, décor, locations and amenities.

·      Maintain a spa appointment book.

·      All retail brands, product lines, services and special promotions.

·     Occupancy and guest segmentation data to use in upselling and marketing purposes.