Bellman

People

• Foster a positive and collaborative working environment with colleagues across departments.
• Assist and support team members during peak operational periods to ensure smooth operations.Attend all departmental meetings, training sessions, and hotel events as required.

Financial

• Handle luggage storage and transportation efficiently to minimize delays and ensure operational cost-effectiveness.Promote hotel services, amenities, and upsell opportunities (e.g., transportation, tours) to enhance revenue generation.
• Adhere to proper cash handling and billing procedures for transportation and other services.

Guest Experience

• Greet guests warmly and provide assistance with luggage during check-in and check-out
• Escort guests to their rooms, explain room features, and answer any questions.
• Deliver messages, packages, and other items promptly to guest rooms.
• Respond to guest inquiries about local attractions, dining, and transportation options with knowledgeable and helpful recommendations.
• Address guest concerns or complaints promptly, escalating issues to management when necessary.

Responsible Business

• Uphold the hotel’s safety and security standards, ensuring all guests and belongings are handled with care.
• Maintain cleanliness and organization in work areas, including bell closets and luggage trolleys.
• Support the hotel’s sustainability initiatives, such as reducing the use of plastic and recycling where applicable.
• Perform other responsibilities as assigned , ensuring smooth hotel operations.

Accountability

• Ensure the safe handling and storage of luggage, maintain accurate service records, adhere to hotel standards, and promptly report lost and found items.

What we need from you

• High School Certificate, Vocational Certificate, or equivalent qualification in Hotel Administration, Hotel Management, or a related field.
• Minimum of two (2) years of experience in Concierge or Customer Service, or an equivalent combination of education and relevant work experience.

Holiday Inn & Suites Penang Prai by IHG

No 1919, Menara Sentral, Jalan Juru Sentral, 14000 Bukit Mertajam, Penang