RM3,500 - RM3,800 monthly
The Kuala Lumpur Journal Hotel
The Kuala Lumpur Journal Hotel, Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
The Kuala Lumpur Journal Hotel is seeking a friendly and professional Guest Relations Officer to join our team. The ideal candidate must be fluent in both Mandarin and English, with a passion for providing exceptional guest service. As a Guest Relations Officer, you will be the first point of contact for our guests, ensuring they have a memorable and enjoyable stay. Key Responsibilities: - Greet and welcome guests upon their arrival. - Provide information about the hotel, available rooms, rates, and amenities. - Handle guest check-ins and check-outs efficiently and accurately. - Address and resolve guest complaints and requests in a timely manner. - Maintain an up-to-date knowledge of hotel services and local attractions. - Assist guests with reservations, transportation, and other concierge services. - Ensure guest satisfaction by anticipating and addressing their needs. - Maintain a high level of professionalism and courtesy at all times. - Coordinate with other departments to...