17 front office deparment jobs found in Kuala Lumpur

The Kuala Lumpur Journal Hotel is seeking a friendly and professional Guest Relations Officer to join our team. The ideal candidate must be fluent in both Mandarin and English, with a passion for providing exceptional guest service. As a Guest Relations Officer, you will be the first point of contact for our guests, ensuring they have a memorable and enjoyable stay. Key Responsibilities: - Greet and welcome guests upon their arrival. - Provide information about the hotel, available rooms, rates, and amenities. - Handle guest check-ins and check-outs efficiently and accurately. - Address and resolve guest complaints and requests in a timely manner. - Maintain an up-to-date knowledge of hotel services and local attractions. - Assist guests with reservations, transportation, and other concierge services. - Ensure guest satisfaction by anticipating and addressing their needs. - Maintain a high level of professionalism and courtesy at all times. - Coordinate with other departments to...

Specification for this role: Ensure all guest having a smooth check-in & check-out process. Upkeep of front desk in an optimal and effective manner. Ensure safety and comfort of hotel guest & employee. Skills required: Good command of English Proficient in Mandarin is bonus Pleasing personality Guest oriented and service minded Good communication skill Job Description: To check the arrival file which require special requests like baby cot, extra bed, fruit basket etc.….. To register and assign rooms to guest according to individual needs to achieve guest satisfaction. To know categories, position, capacity, furnishing and price of every room in the hotel. To know procedures for blocking reservations, tour groups and their respective check - in procedure. To handle mails, facsimile and messages for the hotel guests, recording all delivery of the messages or parcels in a log book. To inform housekeeping on the checked-out rooms....

Job Responsibilities: - Perform all check-in and check-out guests. To provide a courteous and professional service at all service. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. To be constantly aware of the room situation and to strive to obtain maximum occupancy. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual. To familiar with hotel facilities and Marketing Programmes and Promotions. Maintain up to date and accurate guest histories. Actively sell the hotel to guests to maximise the internal revenue of the hotel. To tabulate daily guest bills...

Delivers the basic standards and provide exceptional guest service at all time. To greet all guests in a service orientated manner. Maintains positive guest and colleague interactions with good working relationships. Meets and greets all guests and assists with registrations. Personally, and frequently verifies that guests are receiving the best possible service during check-in and check-out. Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. Register hotel's guests in accordance with Front Office policies and procedures. Understands rate structure and promotional rates available. Be familiar with the hotel’s products and services and policies. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments. To update and maintain efficiently the current room status and to inform the Superiors, should their attention...

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic students for internship placement . Departments available: Housekeeping F&B Front Office Kitchen Maintenance Marketing Human Resource Requirements: Students in Hospitality Management, Maintenance, Culinary Arts or equivalent. Good communication skills.  

A family-owned, independent, 3 star boutique hotel since 1997, Hotel Maluri has been thoughtfully re-imagined to bring the best of simple, comfortable, authentic Malaysian hospitality and cuisine to our guests within a unique local neighborhood that reflects the diversity of Kuala Lumpur. After an extensive renovation and rebrand, we are searching for energetic, creative and hard working staff to join our team as we grow and develop. We welcome you to join our team and "Come Home to Hotel Maluri"   Responsibilities and Duties To greet all guest in a service orientated manner. To be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of respective shift. To provide courteous and efficient service to all internal/ external guests. To ensure all complaints and requests are immediately solved and follow through with relevant supporting departments. To be able to...

Job Title: Bellman Department: Front Office Location: Shah Alam Employment Type: Full-time Salary Range: RM1,700 – RM1,900 (based on performance and experience) Job Overview We are seeking a friendly and helpful Bellman to join our 4-star hotel team. The ideal candidate is polite, presentable, and able to communicate in basic English. Have the ability to assist guests professionally and carry luggage safely is important. Key Responsibilities Greet guests warmly at the hotel entrance. Assist guests with luggage during check-in and check-out. Escort guests to their rooms and explain room features (lights, air-cond, etc.). Provide directions or basic hotel information to guests in English. Ensure lobby area is clean and presentable at all times. Assist Front Office team with guest requests (e.g., booking taxis, delivering items). Handle luggage storage properly. Support security...

Job Overview: The Tourism & Hospitality Management Intern will gain hands-on experience in hotel operations, focusing on front office, food & beverage, and housekeeping. This internship provides an opportunity to develop customer service and operational skills while learning the daily functions of a 4-star hotel. Key Responsibilities: 1. Front Office Operations: Assist in guest check-in and check-out processes. Handle guest inquiries and provide concierge services. Support administrative tasks such as reservation management. Ensure a smooth and welcoming guest experience. 2. Food & Beverage Assistance: Assist in restaurant and in-room dining services. Support buffet setups and ensure service standards. Learn food presentation and basic beverage handling. Maintain hygiene and cleanliness in dining areas. 3. Housekeeping & Guest Services: Understand housekeeping standards and assist in room...

Job Description (Front Office Assistant) - Mandarin Speaker 1.    Use the Front Office system in Front Desk efficiently and accurately. 2.    Understand all accounting and credit policies related to Front Office cash deposit collection and paid out policies and operations. 3.    Register guests and assign rooms. Accommodate special requests whenever possible. 4.     Verify guest’s method of payment and follow credit procedures. 5.     Answer inquiries about hotel services, registration of guests, dining and shopping as well as give travel directions. 6.    Be well versed in all room categories, room rates, room locations and current room availability. 7.    Assist in preregistration and blocking of rooms for reservations. 8.    Coordinate room status updates with housekeeping department of all check-out, late check-out, early check-in, special request and day use rooms. 9.    Use the telephone in a polite, friendly, helpful and courteous manner at all times....

Join our team at RHR Hotel Kajang , where hospitality meets excellence. We are currently looking for a Front Office Assistant to be the welcoming face of our hotel Location: RHR Hotel Kajang Position: Front Office Associate Employment Type: Full-time Responsibilities: Welcome and check-in/check-out guests efficiently and professionally Handle guest inquiries and provide accurate information about hotel services and local attractions Manage room reservations and process payments Maintain front desk organization and ensure all guest requests are followed up in a timely manner Collaborate with housekeeping and other departments to ensure guest satisfaction Requirements: Minimum Certificate or Diploma in Front Office or equivalent Good communication and interpersonal skills Pleasant personality and customer-oriented attitude Able to work shifts, weekends, and public...

Job Description To manage the Front Desk Office functions efficiently, primarily the check-in and check-out procedures, making room reservations, coordinating with other departments to ensure the smooth operation of the department. Key Duties / Responsibilities : Provide a courteous and friendly service at the front desk to customers at all times. Handle all enquiries in a professional manner by recommending the right room, making reservations and providing right information. Coordinating with the Housekeeping and Maintenance Departments to ensure all the rooms and facilities are always clean and well maintained at all times as per the Company's standards. Be well versed in basic computer knowledge in operating Hotel software operating system in ensuring accuracy in all aspects of the work process – Registration, Check-in / out, Payment transactions (deposit, cash and credit card) and Invoicing. Able to handle any complaints in respect...

· Manages the guest experience by ensuring the followings are provided: - · Thoughtful and attentive service with relaxed efficiency · Complete responsiveness to the desire of the hotel guests · Quality service of the hospitality is optimised in accordance to the quality service standard · To maintain a good working relationship with your own colleagues and all other departments. · To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. · Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. · Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest...

·         Manages the guest experience by ensuring the followings are provided: - ·         Thoughtful and attentive service with relaxed efficiency ·         Complete responsiveness to the desire of the hotel guests ·         Quality service of the hospitality is optimised in accordance to the quality service standard ·         To maintain a good working relationship with your own colleagues and all other departments. ·         To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. ·         Welcoming and receiving of guest arrivals,...

General Cashier To prepare a summary on the Daily Collection & Banking (General Cashier's Report). To bank in daily all deposits collected (cash & cheque). Provides daily change for all cashiers including extra charge for any weekends and special occasions. Petty cash disbursement to be maintained by the General Cashier. To calculate and tally all foreign currencies received from the Front Office Cashiers. To maintain the General Cashiers Float and the Petty Cash Float. Basically to count the money received from the remittance envelopes and to ensure a witness to the count and collection of envelopes. The physical cash has to tally with the remittance envelope total. Responsible for all Food and Beverage Outlet Cashiers. Prepares duty roster for all Food & Beverage outlet cashiers and stand – in during absenteeism. To train all Food and Beverage outlet cashiers. To perform all other duties than the above requested by the...

Menu Development and Execution: Collaborate with the Sous Chef or Junior Sous Chef to develop innovative and enticing Halal menus for restaurant dining and banquet events.  Ensure that all dishes are prepared to the highest standards of taste, presentation, and quality.  Execute menu items efficiently during busy service periods, maintaining consistency and timely delivery.   Kitchen Operations Management: Supervise and lead kitchen staff in the absence of senior chefs, ensuring smooth operations and adherence to food safety standards. Organize and prioritize tasks to meet the demands of both restaurant and banquet service. Monitor inventory levels and coordinate with the procurement team to ensure sufficient stock of ingredients and supplies.   Staff Training and Development: Provide guidance and training to junior kitchen staff, fostering their growth and development within the culinary team. Uphold high standards of...

  Key Responsibilities Routine Maintenance: Conduct regular inspections of the hotel's facilities, including guest rooms, common areas, mechanical rooms, and exterior grounds, to identify maintenance needs.  Perform preventive maintenance tasks on HVAC systems, plumbing fixtures, electrical systems, and other equipment to ensure optimal performance and longevity. Inspect and maintain fire safety equipment, including fire alarms, extinguishers, and sprinkler systems, in compliance with local regulations and safety standards. Conduct regular checks of lighting, door locks, and security systems to ensure they are functioning correctly.  Assist with maintenance of properties beyond hotel that belongs to the owners.   2. Repair and Troubleshooting:  Respond promptly to maintenance requests from guests, tenants and hotel staff, prioritizing tasks based on urgency and potential impact on guest satisfaction. Diagnose and repair...

Develop and implement pricing strategies to maximize revenue, considering market demand, competitor pricing and other factors. Analyze sales data, market trend and competitor to identify opportunities and trends. Provide regular reports on performance and recommend strategies. Manage and optimize the hotel’s presence on various online booking platforms and other distribution channels. Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies. Forecast future demand based on historical data, market trends and other factors to optimize pricing and inventory management. Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations. Ensure web site booking process is maintained up-to-date and functional. Provide weekly dynamic forecast of expected results, variances and budget comparisons. Responsible for assessing, analyzing and pricing group...