2 front office deparment jobs found in Kuala Lumpur

Main Duties -  Train, cross-train, and retrain all front office personnel to ensure they are knowledgeable, skilled, and capable of delivering exceptional service -  Prepare staff schedules, monitor attendance, and manage staffing levels to meet operational needs -  Participate in the recruitment, selection, and onboarding of front office personnel -  Evaluate and review the performance of front office staff, providing coaching, feedback, and counseling to ensure professional growth and high-quality service -  Maintain effective working relationships and open communication with all hotel departments to ensure seamless coordination and guest satisfaction - Oversee master key control, ensuring security and compliance with hotel policies -  Verify that accurate room status information is maintained and properly communicated to all relevant departments, including Housekeeping and Reservations -  Uphold the hotel’s...

Main Duties: 1. Handling guest payment for check-in, check-out and any additional charges. 2. Handling incoming or outgoing calls and forwarding calls to the respective department. 3. Assisting with processing invoices and ensure outstanding to be collected. 4. Maintaining cleanliness in reception area. 5. Responsible to welcoming guests, assisting with check-in and check-out procedures, handling guest inquiries and providing exceptional customer service. 6. Perform to any shift that scheduled in daily basis. 7. Attending daily briefing and weekly training. 8. Answering, recording and processing guest’s enquiry and request. 9. Always follow up on guest request. 10. Able to explain hotel product knowledge. 11. Work closely with colleagues to ensure that all guest meet the hotel standard.