18 front office deparment jobs found in Kuala Lumpur

Internship For Hotel Management Trainee We welcome all graduates/undergraduates of Hospitality & Tourism or its equivalent field to start your exciting learning journey with us. All interns will be given the chance to explore their career experience in various hotel operations and other relevant departments. Job Highlights Friendly and open-minded working environment Possible career advancement & growth Access to one-to-one sessions with the Director of the company to discuss your personal growth Main Job Description Maintaining the quality of service  Greeting and attending to walk-in guests' enquiries/feedback etc. Answering calls pertaining to guest enquiries efficiently and professionally. Communicate with guests, lead guests to make the booking, and update into system. Respond to guests’ requests/inquiries during their stay, and communicate with other relevant...

Specification for this role: Ensure all guest having a smooth check-in & check-out process. Upkeep of front desk in an optimal and effective manner. Ensure safety and comfort of hotel guest & employee. Skills required: Good command of English Proficient in Mandarin is bonus Pleasing personality Guest oriented and service minded Good communication skill Job Description: To check the arrival file which require special requests like baby cot, extra bed, fruit basket etc.….. To register and assign rooms to guest according to individual needs to achieve guest satisfaction. To know categories, position, capacity, furnishing and price of every room in the hotel. To know procedures for blocking reservations, tour groups and their respective check - in procedure. To handle mails, facsimile and messages for the hotel guests, recording all delivery of the messages or parcels in a log book. To inform...

Job Description:  To assist the Front Office Manager in planning and coordinating his section’s objectives, to assist in communicating all required information to his staff. To organize and delegates duties as Bell man. To ensure all guest baggage are delivered promptly to their rooms as soon as they have registered. To answer the telephone promptly and courteously. To work to comply, if possible, with each and every guest request. To ensure a bell man goes up to the room immediately when requested by guest for check - out. To ensure all messages, mail, parcels and other items for guests are correctly and promptly delivered to the rooms. To ensure all baggage held for storage are recorded and claim tickets baggage tags are issued to guests correctly. Be responsible for the baggage kept in the baggage room. To see that the cleanliness of his working areas, guest elevators, hotel entrance and the lobby is maintained (ashtrays, windows, floor...

1. To report punctually wearing the correct hotel uniform and name tag at all times. 2. To provide a courteous and professional service at all service. 3. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 4. To maintain an atmosphere of tranquility at the Front Desk. 5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 7. To register the guests promptly ensuring that they are provided with all necessary information. 8. To enter all guests folios into the computer immediately and accurately. 9. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual.

1. To report punctually wearing the correct hotel uniform and name tag at all times. 2. To provide a courteous and professional service at all service. 3. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 4. To maintain an atmosphere of tranquility at the Front Desk. 5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 7. To register the guests promptly ensuring that they are provided with all necessary information. 8. To enter all guests folios into the computer immediately and accurately. 9. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual.

Supervision of the Front Office/Hotel staff and control of hotel’s activities in accordance with Dorsett Regency polices and procedures, in the absence of the Front Office Manager. Direct supervision of Front Office staff in the absence of the Front Office Manager/Assistant Front Office Manager as well as attending to situations and requests as required by any Department Head or Supervisor. Mandarin speakers will be added advantage.

Job description Duty Manager is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. Checks on registration cards of arriving guests and ensures all information are properly filled at e-registration system. Handles guest complaints and other related problems and maintain proper record in the system.   Attend to guests inquires, handles complaints and attend to the needs of the guests. Customer service and guest satisfaction focus Maintains and be guided of hotel policy on credit/lost and found hotel guests properties. Makes daily round of hotel, check rooms/suites and building surrounding and highlight any defects. Ability to problem solve and make decision in a fast-past environment. Follow-up in credit check report, work closely with credit manager. Responsible for supervising, managing,...

Job Responsibilities: - Perform all check-in and check-out guests. To provide a courteous and professional service at all service. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. To be constantly aware of the room situation and to strive to obtain maximum occupancy. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual. To familiar with hotel facilities and Marketing Programmes and Promotions. Maintain up to date and accurate guest histories. Actively sell the hotel to guests to maximise the internal revenue of the hotel. To tabulate daily guest bills...

Greet and escort guests to rooms  Open doors and assist guests/ visitors entering and leaving property  Inform guests of property amenities, services and hours of operation and local areas of interest and activities  Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area  Assist with luggage storage and retrieval  Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors        Follow all company...

Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests      Check guests in, issue room keys, provide information on hotel services and room location  Ensure required identification is taken from guests at check-in in line with local legislative requirements  Answer phones in a prompt and courteous manner  Up-sell rooms where possible to maximize hotel revenue  Answer, record and process all guest calls, messages, requests, questions or concerns  Record guest preferences in the system  Check guests out, including resolving any late or disputed charges  Accurately process all cash and credit card transactions using established procedures  Issue,...

Responsibilities: Ensure that all guests check in, check out and enquiries are handled promptly and efficiently. Ensure guest data entry during registration is accurate. Liaise with relevant departments such as Housekeeping or Maintenance regarding room status or guest request. Maintain, update and manage guest data in Opera system. Strive to serve guests with professionalism and absolute courtesy at all times.  Requirements: Good interpersonal skills to provide overall guest satisfaction. 1 or 2 years of related experience is an advantage. Applicants who can converse in Mandarin would be beneficial. A good team player and strive to have a career in Hospitality industry.

Responsibilities: Greet and welcome guests upon arrival with a friendly demeanor. Register guests and assign rooms, ensuring all check-in procedures are followed. Process check-outs efficiently and accurately, handling payments and providing receipts. Manage reservations and bookings, both in person and over the phone. Provide information about hotel amenities, services, and local attractions. Handle guest inquiries and resolve issues promptly and professionally. Maintain a clean and organized front desk and lobby area. Assist with administrative tasks as needed, such as filing, faxing, and emailing. Requirements: Previous experience in a similar role is preferred but not required. Excellent customer service and communication skills. Ability to handle multiple tasks and remain calm under pressure. Proficiency in computer systems. Flexibility to work shifts, including evenings, weekends, and holidays. What We Offer:...

Summary: The Duty Manager is responsible for overseeing the daily operations of the hotel, ensuring guest satisfaction, and handling any issues that may arise. This role is pivotal in maintaining the high standards of service and hospitality that our guests expect. Job Description Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. Assist with room assignments, monitor room availability and oversee the efficient operation of the reservation system. Ensure compliance with all health and safety regulations and maintain the highest standards of cleanliness and hygiene in the front office area. Maintain effective communication with other departments, such as housekeeping and maintenance to ensure guest satisfaction and operational efficiency....

1.     Assist the Senior Accounts Executive in the performance of his / her duties and responsibilities; 2.     Supervise, coordinates and participate in activities organized by the department; 3.     Check with the various section heads towards the end of the month to ensure that the financial statements, schedules and relevant data are prepared are on time and prepared accordingly to standard procedures; 4.     Ensures that standard and miscellaneous journals and supporting schedules are prepared at the end of the month; 5.     Examines and scrutinize supporting documents before payment vouchers are approved; 6.     Approves petty cash disbursement when authorized and sufficiently supported; 7.     Ensures monthly bank reconciliation and cash flow statement are prepared; 8.     Supervised the monthly...

Job Highlights Medical Coverage Parking/Easy access to public transport Outstanding career growth and development opportunities Conducive and innovative work culture   Responsible for: All Guest     DUTIES & RESPONSIBILITY To ensure that guest service such as check-in and check-out are done courteously, promptly and efficiently; Rules and regulations, grooming codes and Code of Conduct of employees as well as customer relations are adhered to at all times; Ensure that all guests receive a fast, efficient and friendly check in and check out; Ensure that all guests’ requests and queries are handled in a polite, efficient manner and a high level of customer service in consistently maintained; Must be thoroughly conversant with the computer system; Adhere to company’s credit policies and to ensure that all revenue expected will be received; To ensure that check in procedures are done in...

Job Description 1. To ensure smooth coordination between Sales Department, Front Office, Reservations Department, Food & Beverage Department, and Credit Manager. 2. To maintain the booking status on the Banquet Book and stay close in collaboration with the Director of Food & Beverage. 3. Keep track of confirmed, tentative & lost bookings, where the function rooms are concerned. 4. Prepare weekly statements on booking status, to enable sales staff to give immediate confirmation. 5. Leads from Sales Banquet Department or any other source must be investigated and obtain clients' requirements as detailed as possible and ensure information is passed down to superior/s. 6. To follow up on all social functions, and other tentative banquet inquiries, converting these leads to positive commitments where possible. 7.  Meet with the organizers of functions to discuss the final details for billing purposes. 8. To meet with potential clients on...

Technical & Maintenance Responsibilities Perform preventive and corrective maintenance on hotel systems, including HVAC, electrical, plumbing, and mechanical equipment. Troubleshoot and repair air-conditioning units, pumps, emergency lighting, and generators . Monitor and maintain fire safety systems, elevators, and emergency power supply . Assist in the renovation, upgrade, and compliance of technical equipment with safety standards. Ensure all maintenance work follows OSH guidelines to prevent workplace hazards. Assist contractors in major repair works and oversee external maintenance projects. Security & OSH Responsibilities Ensure hotel security protocols are followed to protect guests, staff, and property. Conduct risk assessments and security audits to identify potential threats. Monitor and manage CCTV surveillance, access control systems, and security alarms . Respond to security incidents , conduct...

Scope of Services Facilities Manager (Maintenance, Housekeeping, Safety & Security) 1. Building & Maintenance Management Oversee the structural integrity, electrical systems, plumbing, HVAC systems, and general repairs of the hotel. Ensure all maintenance activities are completed efficiently with minimal disruption to operations. Implement a preventive maintenance program to reduce system failures and extend asset lifespan. 2. Housekeeping & Cleanliness Management Supervise the housekeeping department to ensure guest rooms and public areas are well-maintained. Implement cleaning standards and hygiene protocols to meet hotel and regulatory requirements. Monitor inventory and usage of cleaning supplies, linens, and guest amenities . 3. Safety & Security Management Ensure compliance with local safety and security regulations , including Jabatan Keselamatan dan Kesihatan Pekerjaan (JKKP) standards ....