77 front office deparment jobs found in Kuala Lumpur

Internship For Hotel Management Trainee We welcome all graduates/undergraduates of Hospitality & Tourism or its equivalent field to start your exciting learning journey with us. All interns will be given the chance to explore their career experience in various hotel operations and other relevant departments.   Job Highlights Friendly and open-minded working environment Possible career advancement & growth Access to one-to-one sessions with the Director of the company to discuss your personal growth Main Job Description Maintaining the quality of service  Greeting and attending to walk-in guests' enquiries/feedback etc. Answering calls pertaining to guest enquiries efficiently and professionally. Communicate with guests, lead guests to make the booking, and update into system. Respond to guests’ requests/inquiries during their stay, and communicate with other relevant departments to resolve...

Responsibility : Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. Registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature. Register guests promptly following the procedures for registration, key handling, and message handling, and ensure that they are provided with all the necessary information. Ensure all telephone calls are answered promptly and clearly in a courteous and friendly manner.  Have sound knowledge of all vouchers used or any other remarks pertaining to prepayment, or credit facilities in accordance to hotel policy at the Front Desk.   Prepare and print the daily shift reports such as “Arrival/ In-House Guest”, “Back-up” and “Departure Guest”.   To handle all check-outs promptly for FIT...

Plan and organize hotel activities to drive sales. Manage and monitor hotel expenses and track inventory. Plan and implement marketing campaigns with marketing teams. Build and maintain strong relationships with visitors, clients and vendors. Conduct hotel budgeting and financial planning. Suggest and implement new ideas. Determine KPIs and Track KPIs and prepare reports. Manpower planning, hiring and conduct onboarding for hotel staff. Evaluate and review staff performance. Ensure safety and adherence to rules and regulations. Prepare and manage schedules and shifts. Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues. Check that all Front Office employees report to work punctually and are well groomed before each of their shift. Conduct daily briefings and ensure that all pertinent information is well received by team members. Ensure the efficient and...

Duties : ·         To handle the set-up of daily reservations and check-in and check-out guests. ·         To ensure guest satisfaction, anticipate and respond to request promptly. ·         Responsible for the delivery of service throughout in a friendly and courteous manner ·         Handling cashier during shift on duty. ·         Answering guest call with manner. ·         Providing latest hotel information in correct manner. ·         Attending to guest complaints immediately and highlights to Supervisor for his further action. Requirement : ·         Takes pride in being hotelier ·         Possess SPM and at least one year working experience in hotel. ·         Good command of English and Bahasa Malaysia. ·         Courteous, service oriented with pleasant personality. ·         Able to perform shift works. ·         Due to work permit restriction, only...

A guest service assistant is an individual who provides assistance and support to guests in hotel. Responsible for creating a positive experience by answering questions, providing information, and resolving complaints.

Responsibilities: Conduct daily briefings and ensure that all information is well received b team members. Check that all Front Office staffs report to work punctually and are well groomed before each of their shift. Communicate all log entries by Duty Manager and staff to ensure that all issues and concerns raised are closed with thorough follow up actions. Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to. Liaise with Sales & Distribution Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible. Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates. Liaise with Finance Department to ensure that credit procedures are properly carried out. Review rooming...

Responsibilities: Manage and assist day to day Front Office operation smoothly and systematically, eg. check-in / check-out / cashiering and etc. Able to handle general administration and prepare daily, weekly and monthly report of the Front Office Department. Handles phone calls, reservation's email and OTA bookings. Manages and motivates the Front Office team in order to provide a high standard of service to hotel guests. Ensure consistent compliance of hotel standard of operating. Ensure delivery of quality customer service at any time. Able to multitask and well verse in reservation process. Willing to work on shifts, weekends and public holidays. Requirements: Minimum 1 year working experience of similar capacity in Front Office Fluent in English and Bahasa Malaysia. (Able to speak in Mandarin will be an added advantage.) Pleasant personality and friendly Proficiency in PMS and MS Office Knowledge in using...

Job description Responsibilities: To direct and supervise all activities within Hotel to ensure guest satisfactions delivered. To maintain cleanliness in lobby and Front Office department throughout the shift particularly during shift change and commencement of morning operations. To handle all guest complaints with tack and diplomacy at all times. To coordinate efficient handling of incoming phone calls, email and messages. Liaise with security on patrols of hotel and to act on all emergency situations in accordance with policy ensuring law, order and safety are maintained. To conduct efficient hand over on preceding and following shifts with emphasis on matters requiring follow-up action. To coordinate with night shift staff in preparation of all updates and reports. To ensure all areas of Hotel are prepared for the start of business each day. To ensure proper policies and procedures are followed at all times in relation to all...

Job Description 1.    Handles Front Desk operations such as handling arrivals, check-ins, (Registration) and departures for check-outs (Cashiering) of all the hotel guests.  2.    Responding promptly to all guests’ requests, enquiries and complaints.  3.    Ability to perform the duties of night audit.  Requirements  •  Candidate MUST possess at least a Diploma, Advanced/Higher/Graduate Diploma, Hospitality/Tourism/Hotel Management or equivalent.  •  Required Language : English and Bahasa Malaysia. Able to speak foreign language is an advantage.  •  Good communication and interpersonal skill.  •  Have experience in Reservation will be an advantage.  •  At least 2 year(s) of working experience in the related field is required for this position.  •  Applicant MUST be willing to work in Jalan Sultan (Chinatown), Kuala Lumpur.  •  Applicant MUST be Malaysian citizen.  •  Applicant MUST willing to work 3 (three) shift hours.  •  SPM leaver are welcome to apply.  Note: Please...

We are looking for a capable and service-oriented Front Office Assistant to work at our reception area. Front Office Assistant responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, Join US and be part of our expansion journey. To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active, and be skilled at multitasking in a fast-paced environment.

1) Be able to work independently with a small team of staff. 2) Dynamic and Energetic and able to work longer hours as and when required. 3) Pleasant and friendly personality 4) Able to multi task with Front Office operations should the need arises. 5) Preferably Kuala Lumpur and Selangor residence. 6) 2 star Hotel

Responsibilities: Supervise guest service agents, night auditors and staff to ensure total guests satisfaction Conduct day-to day shift meeting Show initiative, problem solving, staff training and team leading Handle guests complaints and provide a fast solution Participate in formulating selling strategies and rate structure. Requirement: 3 years and above working experience Proven work experience as a Front Office Manager Hands on experience with Front Office System Proficiency in English (oral or written) Excellent communication and people skills Good organizational and multitasking abilities Problem solving skill Open to Selangor and Wilayah Persekutuan

We are looking for  Ambassador   who are enthusiastic, optimistic and treat everyone with respect. You will work together with the fellow ambassadors to deliver exceptional service for our guests. We don’t need you to have hotel experience, we want you to have a genuine interest and passionate on what you do! What is your role? You are responsible to welcoming our guests to the world of citizenM You will have to assist our guests at our check-in and check-out kiosks; carry and store guest luggage in the luggage room You need to handle cash and other forms of payment You also need to prepare and serve all food & beverage related items by following all food safety and sanitation procedure You must maintain the hotel environment to ensure a clean and comfortable experience You will assist in societyM meeting rooms and functions You will have to promote the retail items at collectionM You are responsible for the shift opening, closing and side duties You...

As an ambassador intern, naturally you are enthusiastic, optimistic and treat everyone with respect.  You work together with your fellow ambassadors to deliver exceptional service for our guests!     Your main tasks are: •    Welcoming our guests to the world of citizenM •    Assist our guests at our check-in and check-out kiosks •    Assist in carrying and store guest luggage in the luggage room •    Prepare and serve all food & beverage related items •    Handling cash and other forms of payment •    Maintain the hotel environment to ensure a clean and comfortable experience •    Assist in societyM meeting rooms and functions •    Assist in promoting the retail items at collectionM •    Assist in shift opening, closing and side duties  •    Re-stock bar, pantry, societyM and collectionM •    Follow all food safety and sanitation procedure •    Practicing all general safety standard •    Familiar with Hotel Management System, Point of Sale System and Kiosk •    Update and...

Internship Description: We welcome all graduates/under graduates of Hospitality & Tourism or its equivalent field to start your exciting learning journey with us. All interns will be given the chance to explore their career experience in various hotel operations department. Interns Vacancy Available: Front Office cum Food & Beverage Housekeeping Requirements: Preferable students who are in Hotel/Hospitality Management, Business Administration, or equivalent. Passion for Hospitality and Service. Hardworking, fast learner and passionate towards job assignment. Wants to be part of a team that works hard, support each other and has fun along the way. Good communication & interpersonal skills. Good command in English and Bahasa Malaysia languages both spoken and written.  Benefits: Training will be provided. Duty Meal Internship Allowance Complimentary Car Park

Position based at Travelodge Bukit Bintang    BASIC FUNCTION:   To uphold Travelodge Bukit Bintang standards and to be responsive to the instructions of the Front Office Manager/Duty Manager.  The role of the Front Office Assistant will be to accommodate the requests and needs of all guests. The Front Office Assistant will be required to greet and check-in guests, make recommendations, advice and sell rooms and related services, check-out and bid farewell to guests.    The Front Office Assistant will act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.     DUTIES AND RESPONSIBILITIES:   1. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. 2. Align your working practices and conduct with Travelodge Bukit Bintang...

  Maintain an excellent appearance and grooming standards at all times. Checks the daily arrival list for VVIP's or guests with special need. To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested. Assists guests with luggage to the front desk.  Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner. Tag baggage it and return the identification slips to  guests. Escorts guests to room, placing luggage in room assigned by front desk. Inspects guest room for order and adequate supplies and informs guests of room amenities. Delivers faxes, messages and packages rooms and other offices. Ensure the efficient delivery and collection of group luggage.   Ensure that the guest has verified that all luggage has been accounted. Assist guest with long term luggage storage requests / Left luggage requests. Update and file the...

  Basic Function Responsible to direct, control and coordinate activities in rooms reservations, guest services, staff training, and administration, ensuring its effective operations and profitability of the Department. Responsibility and Authority Coordinate with Housekeeping, Finance and other Departments in handling guests’ requests, inquires and complaints regarding accommodation, service and billing. Ensure that these activities are well executed to ensure guests’ satisfaction with accommodation and services. Formulate and enforce all policies, procedures, rules and regulations pertaining to Front Office activities and ensure that Front Office staff personally understand and adhere to such approved standard procedures and policies of the Hotel. See to the preparation and finalization of all Front Office reports, schedules and so on. Spot check employees’ performance regularly, correcting any mistakes and inadequacies. Train personnel...

Ensure that all guests receive a fast, efficient and friendly check in and check out. Ensure that all guests’ requests and queries are handled in a polite, efficient manner and a high level of customer service in consistently maintained. Must be thoroughly conversant with the computer system. Adhere to company’s credit policies and to ensure that all revenue expected will be received. To ensure that check in procedures are done in detail and correctly such as, getting the mode pf payment, collecting of business card and obtaining departure time etc. Aware of the various types of profiles and to update them correctly. To be aware of the many types of billing and to ensure that all necessary documents are attached to registration card. To be familiar to the measure and the steps to be taken when the system fails and al back up procedures. To be familiar with the steps of checking out along with cash transactions, foreign currency exchange and...

1.  To ensure that guest service such as check-in and check-out are done courteously, promptly and efficiently.   2.  Rules and regulations, grooming codes and Code of Conduct of employees as well as customer relations are adhered to at all times.