79 front office deparment jobs found in Kuala Lumpur

·           Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. ·           Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation. ·           Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. ·           Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel. ·           Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates. ·           Greet customers immediately with a...

Delivers the basic standards and always provide exceptional guest service. To greet all guests in a service orientated manner. Maintains positive guest and colleague interactions with good working relationships. Personally, and frequently verify that all guests are receiving the best possible service during check-in and check-out. Understands rate structure and promotional rates available. Be familiar with the hotel’s products and services and policies. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments. Ensure all incoming correspondences which include fax, mails, telexes, and letters for the Hotel’s guest are promptly delivered to the room. The same applies to correspondences directing to all relevant supporting Departments. Maintains the Daily Log Book by ensuring any unusual happenings, incidences and all-important pending matters are recorded and follow through. To issue...

Delivers the basic standards and provide exceptional guest service at all time. To greet all guests in a service orientated manner. Maintains positive guest and colleague interactions with good working relationships. Meets and greets all guests and assists with registrations. Personally, and frequently verifies that guests are receiving the best possible service during check-in and check-out. Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. Register hotel's guests in accordance with Front Office policies and procedures. Understands rate structure and promotional rates available. Be familiar with the hotel’s products and services and policies. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments. To update and maintain efficiently the current room status and to inform the Superiors, should their...

Ensures that all Front Office employees deliver the Hotel's basic standard and provide exceptional guest service at all time. Maintains positive guest and colleague interactions with good working relationships. Assists in greeting and checking-in VIP and Long Stay guests. Personally, and frequently verify that guests are receiving the best possible service during check-in and check-out. Co-ordinates VIP movements with relevant Departments as advised. Ensuring hotel guests are registered in accordance with Front Office policies and procedures. Understands rate structure and promotional rates available. Ensures that all Front Office employees are aware of current promotions, policies and other important information. Ensures that all Front Office employees are familiar with the hotel’s products and services. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems...

·         Handling check in / out and cashiering. ·         Attend to the needs, request and enquiries from guest, endeavouring or ensure guest have a pleasant stay in the Hotel. ·         Any other suitable tasks as and when assigned by superior.

The Bellman is responsible for the efficient handling guests’ luggage during check-in and check-out. Consistently strive to ensure that all guests received the highest standard of personalized services at all times. Your duties and responsibilities include but not limited to: To meet all arriving guests and ensured that their luggage are send up to their room within 5 minutes. To maintain a detailed record of luggage movement that is being handled during checks in and checks out. Appropriate Luggage tags are also to be used. To provide door service for all guests such as assisting with hand luggage, loading and unloading of luggage for guests, opening and closing of cars and taxi doors. To ensure that all luggage or items stored at the Luggage Storage room are accurately recorded in the Storage Record book and items tagged and all equipment are maintained in a clean working condition. To deliver morning newspapers on a daily basis to all guest rooms and...

To personally meet, escort, welcome, and fond farewell especially for all VIPs and Long Term Guests. To meet and escort all VIP rooms and to ensure that their needs are personally taken care of, their luggage is swiftly sent to their rooms. Subsequently upon check out to ensure all their bills are in order and their transportation are being arranged and fond farewell. To set the annual budget of Front Office Department, this will form part of the business plan. To monitor all costs and recommend/institute measures to control them in accordance with the annual budgets. To assist in the compilation of all occupancy forecasts and statistics as required. To ensure that the Department’s operational budget is in line and that all costs are strictly controlled. Another key responsibility is supporting the training function in the role of a coach, reinforcing the department standards and facilitates staffs progress in achieving these standards. *For...

The Telephone Operator is responsible for the efficient handling of In-Coming External & Internal Calls and transferring the Calls to Guests or Internal Departments. Request for wake-up/complaints must properly record and monitored. Consistently strive in ensuring that all guests received the highest standard or personalized services at all times. All telephone calls must be promptly and professionally answered within 3 rings at all times using the hotel’s approved telephone greeting standard. To ensure all calls received are handled professionally at all times. Be courteous and warm with genuine intention to assist all guests must be practiced and embraced consistently throughout the entire employment with the Hotel. To record down wakeup call requests at the record book and keyed it into the telephone Wake-up call system.

The Guest Services Officer is responsible for the efficient handling of check-ins, check-outs and other guest services offered at the Reception and Cashier Counter. To handle all guests requests promptly by documenting down the request using the Guest Request Form and immediately notify the specific department for resolving the issue/requests.  To follow up within 10 minutes with the necessary department to ensure completion of tasks. To ensure the preparations for all Expected Arrivals for the Day is complete at the beginning of a shift. To ensure that cashiering is follow SOP. All reservations taken are to be keyed in and confirmed through email or fax within the same day. To assist guest in arranging for taxis, travel and tour arrangement and other Concierge related service.

Duties and Responsibilities Report directly to the Operations Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Operations Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Guest Service Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation, Call Centre and Sky Lounge Ensure there is a healthy and strong communication link between the...

Primary Duties Greets and bids farewell to guests and offer appropriate hospitality comment to guests in accordance with the Hotel standard phrases/greetings. Smile and always maintain a professional, neat and pleasant image to guests at all times. Ensure cleanliness at the reception counter and lobby at all times. Provides courteous and efficient service to every single guest and promptly and tactfully attend to guest complaints, requests and inquiries. Follow-up on all request/complaints in the reception logbook.  Follow-up sheet and traces and ensures that the logbook is read and initialled by Guest Service Assistant at all times. Supervises the Front Desk activities and ensures staff carries out duties as per established check-in and check-out procedures. Liaises closely with Housekeeping and Food & Beverage department of VIP arrivals, room changes, extensions of stays, check-out, special arrangements & follow-up and follow through to...

·         Welcomes visitors by greeting them in person or on the telephone, answering or referring inquiries. ·         To provide courteous and prompt service and if possible, to comply with every guest requests and needs. ·         To familiarize themselves with the procedures, facilities and service of the hotel. ·         To familiarize themselves with the procedures, facilities and service of the hotel. ·         To familiarize themselves with the procedures, facilities and service of the hotel. ·         To sell rooms in manner designed to maximize revenue and occupancy with guest satisfaction. ·         To ensure all check-in and check-out are prompt and guest requirements are met. ·         To handle billing and currency exchange ·         To have knowledge of functions in house on that particular day. ·         To handle all keys, mails, messages or fax and other items for guest. ·         To...

·         Assist guests with check in and checkout, as well as other cashiering duties ·         Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary ·         Welcome guests on arrival, register and issue room keys according to departmental standards and procedures ·         Liaise closely with other relevant departments to ensure that guests requests and needs are met ·         Update and maintain repeat guest history system ·         Handle guests’ complaints and comments tactfully and efficiently ·         Handling guests’ mails, messages, and answering of phone calls

Job Responsibilities: To provide welcoming atmosphere to guests with great smile and warm assistance at front office.  To assist guests efficiently, courteously and professionally in all front office related functions. To handle check in process, registration and room assignment, assist in pre-registration and blocking of reservation when necessary. Possess a thorough knowledge of the Serviced Suites especially the layout and facilities in each guestroom, Restaurant locations and hours of operation and function room location.  Assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float. Provide professional, courteous and efficient level of service to all internal and external guests in line with the Standard Operating Procedures. Be able to use the OPERA Property Management System in particular the Reservation, Front Desk, In House, Cashiering and Report screens.  It is compulsory to update all the required fields...

Scope Under the general direction of the Front Office Manager or his / her delegate and within the limits of established brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  Primary Responsibilities Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  Registers and rooms all arrivals according to established procedures Maintains intimate knowledge of departmental standards and procedures Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation Maintains cashier float and ensures accurate daily report of all money received Cashes hotel guest’s personal and travelers checks and assists with currency exchange...

Job Description Responsible for all activities relevant to the Front Office such as the reception, check in / out, rooming of all Hotel guests, foreign exchange, and assist guest with their inquiries. Primary Responsibilities 1) Greet and attend to all guests at all times in a friendly and helpful manner and attempt to learn      and use guest’s name at every opportunity 2) Perform check in, check out and room change procedures and ensure all data are entered completely     into the hotel systems in accordance with reservation 3) Maintain cashier float and ensure accurate daily report of all money received. Cash hotel guest’s       personal and traveller’s checks and assist with currency exchange 4) Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems     to Duty Manager if no immediate solution can be found. 5) Drive more revenue in Front Office upselling

PLANS AND COORDINATES THE OPERATION AND MANAGEMENT OF THE FRONT OFFICE  IMPLEMENT COMPANY POLICIES AND PROCEDURES AS DETAILED IN THE FRONT OFFICE MANUAL CONTROL THE PREPARATION OF ROOM OCCUPANCY FORECAST ON DAILY, WEEKLY AND MONTHLY BASIS. HANDLE GUEST COMPLAINS TO SATISFACTION OF ALL PARTIES. ENSURE ALL FRONT OFFICE STAFF PERFORMED DUTIES IN ACCORDANCE WITH HOTEL STANDARDS AND POLICIES. CONTRIBUTES TO PROFITABILITY OF THE HOTEL THROUGH MANAGEMENT OF OCCUPANCY LEVELS.

Internship Description: We welcome all graduates/under graduates of Hospitality & Tourism or its equivalent field to start your exciting learning journey with us. All interns will be given the chance to explore their career experience in various hotel operations department. Interns Vacancy Available: Front Office cum Food & Beverage Housekeeping Requirements: Preferable students who are in Hotel/Hospitality Management, Business Administration, or equivalent. Passion for Hospitality and Service. Hardworking, fast learner and passionate towards job assignment. Wants to be part of a team that works hard, support each other and has fun along the way. Good communication & interpersonal skills. Good command in English and Bahasa Malaysia languages both spoken and written.  Benefits: Training will be provided. Duty Meal Internship Allowance Complimentary Car Park

SPM level with experience in Hotel Diploma level in any field Experience in Customer Service handling Good English communication

Minimum 3 years experience at Supervisor level Good English speaking Good customer service