Guest Service Assistant
- Perdana Kuala Lumpur City Centre
- Perdana Kuala Lumpur City Centre, Lorong Binjai, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
- Feb 17, 2025
Full time
Front Office Deparment
Job Description
Perdana Kuala Lumpur City Centre (PKLCC), owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic individuals for the following position:
Guest Service Assistant
- To handle all guests requests promptly by documenting down the request using the right form and immediately notify the specific department for resolving the issue/requests.
- To ensure that cashiering followed SOP.
- To ensure the preparations for all expected arrivals for the day is complete at the beginning of a shift.
- To key-in all reservations and confirmed through email or fax within the same day.
- To assist guest in arranging for taxis, travel and tour arrangement and other Concierge related service.
- To respond promptly to guest requests and resolve any issues or complaints they may have. This may include providing extra amenities, arranging transportation, or addressing maintenance concerns.
About Perdana Kuala Lumpur City Centre
Nestled within the business, embassies and shopping district of Kuala Lumpur, Perdana Kuala Lumpur City Centre is an ideal location for business travelers and families. It is located near the magnificent Petronas Twin Towers and overlooks the lush 50 acres KLCC park. Hotel and Suites features 338 units offering homely environment with elegant furnishings and numerous facilities.