Perdana Kuala Lumpur City Centre

The Bellman is responsible for the efficient handling guests’ luggage during check-in and check-out. Consistently strive to ensure that all guests received the highest standard of personalized services at all times. Your duties and responsibilities include but not limited to: To meet all arriving guests and ensured that their luggage are send up to their room within 5 minutes. To maintain a detailed record of luggage movement that is being handled during checks in and checks out. Appropriate Luggage tags are also to be used. To provide door service for all guests such as assisting with hand luggage, loading and unloading of luggage for guests, opening and closing of cars and taxi doors. To ensure that all luggage or items stored at the Luggage Storage room are accurately recorded in the Storage Record book and items tagged and all equipment are maintained in a clean working condition. To deliver morning newspapers on a daily basis to all guest rooms and...

To personally meet, escort, welcome, and fond farewell especially for all VIPs and Long Term Guests. To meet and escort all VIP rooms and to ensure that their needs are personally taken care of, their luggage is swiftly sent to their rooms. Subsequently upon check out to ensure all their bills are in order and their transportation are being arranged and fond farewell. To set the annual budget of Front Office Department, this will form part of the business plan. To monitor all costs and recommend/institute measures to control them in accordance with the annual budgets. To assist in the compilation of all occupancy forecasts and statistics as required. To ensure that the Department’s operational budget is in line and that all costs are strictly controlled. Another key responsibility is supporting the training function in the role of a coach, reinforcing the department standards and facilitates staffs progress in achieving these standards. *For...

Responsible for planning, organizing, and developing of the overall operation of the housekeeping department in accordance with local standards and guidelines along with assuring the highest degree of quality guest care is always maintained all the times. Responsible for staffing, scheduling, training and developing hourly staff.

ROOM Review room assignment sheet before beginning the daily cleaning. Note any special cleaning duties. Set priorities for cleaning assigned rooms. Take walk through of your assigned section. Equips trolley with adequate supplies and keeps trolley neat and tidy. Pantry is to be kept clean and secured. Check the guest supplies and linen. Solid linen is to be dumped regularly Report maintenance defects and safety hazard. Reports and hands over lost and found items promptly. Performs any related duties which may be assigned by superiors from time to time. PUBLIC AREA   Ensure day to day operational efficiency of the section. Well-groomed and uniform is neat and clean at all times Observe house rules and policies. Be polite and courtesy at all times. Get the assignment and instructions from Assistant Executive Housekeeper or Housekeeping Supervisor. Ensure trolley is well kept with cleaning tools eg. Toilet brush, squeeze,...

To assist outlet captain, supervisor and manager in carrying out duties at the coffee house / restaurant. Punctual, efficient and courteous towards guest and to other employees. Responsible for the proper set-up of each table. Familiar with all instructions according to the Food & Beverage Service Procedures. Completes all side work prior to opening and closing of Restaurant. Ensures all Food & Beverages are served in their correct dishes and glasses.

To prepare high quality meals and to practise portion control, quality control, waste control and product preparation techniques. To ensure the cleanliness of the kitchen is in line with food hygiene standards. Prepare food for cooking such as meat, poultry, seafood, fruits and vegetables. Clean food preparation areas and equipment. Receive and store supplies. Ensure kitchen is hygienic and functional.

To prepare high quality meals and to practise portion control, quality control, waste control and product preparation techniques. To ensure the cleanliness of the kitchen is in line with food hygiene standards. Prepare food for cooking such as meat, poultry, seafood, fruits and vegetables. Clean food preparation areas and equipment. Receive and store supplies. Ensure kitchen is hygienic and functional. To ensure quality of food for all guests.

The Telephone Operator is responsible for the efficient handling of In-Coming External & Internal Calls and transferring the Calls to Guests or Internal Departments. Request for wake-up/complaints must properly record and monitored. Consistently strive in ensuring that all guests received the highest standard or personalized services at all times. All telephone calls must be promptly and professionally answered within 3 rings at all times using the hotel’s approved telephone greeting standard. To ensure all calls received are handled professionally at all times. Be courteous and warm with genuine intention to assist all guests must be practiced and embraced consistently throughout the entire employment with the Hotel. To record down wakeup call requests at the record book and keyed it into the telephone Wake-up call system.

The Guest Services Officer is responsible for the efficient handling of check-ins, check-outs and other guest services offered at the Reception and Cashier Counter. To handle all guests requests promptly by documenting down the request using the Guest Request Form and immediately notify the specific department for resolving the issue/requests.  To follow up within 10 minutes with the necessary department to ensure completion of tasks. To ensure the preparations for all Expected Arrivals for the Day is complete at the beginning of a shift. To ensure that cashiering is follow SOP. All reservations taken are to be keyed in and confirmed through email or fax within the same day. To assist guest in arranging for taxis, travel and tour arrangement and other Concierge related service.