Housekeeping Attendant

ROOM

1. Review room assignment sheet before beginning the daily cleaning.
2. Note any special cleaning duties.
3. Set priorities for cleaning assigned rooms.
4. Take walk through of your assigned section.
5. Equips trolley with adequate supplies and keeps trolley neat and tidy.
6. Pantry is to be kept clean and secured.
7. Check the guest supplies and linen.
8. Solid linen is to be dumped regularly
9. Report maintenance defects and safety hazard.
10. Reports and hands over lost and found items promptly.
11. Performs any related duties which may be assigned by superiors from time to time.

PUBLIC AREA

1.   Ensure day to day operational efficiency of the section.
2. Well-groomed and uniform is neat and clean at all times
3. Observe house rules and policies.
4. Be polite and courtesy at all times.
5. Get the assignment and instructions from Assistant Executive Housekeeper or Housekeeping Supervisor.
6. Ensure trolley is well kept with cleaning tools eg. Toilet brush, squeeze, vacuum and etc.
7. Procedures of cleaning bathroom, toilets, with the right chemicals and cleaning tools.
8. Refill and replenish supplies such as toilet paper, hand soap, etc
9. Cleaning of Public area rest rooms, lobby, porch area, jogging track, dusting the walls, furniture, fixture, air-con grills, picture frames etc.
10. Cleaning the mirrors and window glasses.
11. Stripping and polishing floor of all public areas.
12. Sweeping, dust mop, mop and polishing, buffing the floor.
13. Reports broken fixtures, malfunctioning equipment and missing items to Assistant Executive Housekeeper and Housekeeping Supervisor.

LINEN

1. Keep and update all items received in the record book.
2. Linens to and from the guest rooms/store/linen room – ensure soiled items are counted by housekeeping attendant.
3. Loan items by guests are recorded in specified logbooks and to follow-up before guest departure.
4. Guest cloth to check and count properly before send to laundry and checking again after receive from the laundry contractor.
5. To ensure clean linen received are up to Hotel standard.
6. Handling guest request.
7. Handling telephone calls.
8. Record and update all the items taken from storeroom.
9. Prepare work orders phoned in by Housekeeping staff and send right away to maintenance or contact them through “walkie-talkie”.
10. Update system from vacant dirty to vacant as per floor Supervisor.
11. Performs any related duties which may be assigned by superiors from time to time.