61 jobs found in Kuala Lumpur

We are seeking a Reservation Host to join our team, an essential role in delivering exceptional guest service and ensuring smooth reservation operations. This position is ideal for individuals passionate about hospitality and looking to grow within a supportive and dynamic environment. Key Responsibilities: Communicate professionally and courteously with guests and colleagues. Provide accurate and comprehensive information about the hotel’s facilities and services. Maintain a clean, organized, and presentable work environment in line with the hotel’s grooming standards. Stay informed about all matters affecting your role and communicate updates to your supervisor. Handle guest inquiries, complaints, and incidents with understanding, care, and urgency, reporting them to the Reservation Supervisor as required. Ensure timely and accurate handling of all reservation requests, modifications, and cancellations. Support the team with flexibility,...

Front Office Reception – Join Our Team! We’re looking for a Front Office Receptionist to join our team! This entry-level role is perfect for someone who’s passionate about providing excellent guest service and eager to grow in the hospitality industry. You’ll be the first point of contact for guests, assisting with check-ins, check-outs, and inquiries, while ensuring a smooth and welcoming experience. If you’re a friendly, professional, and adaptable team player, this could be the perfect opportunity for you! Communicate in a friendly, tactful, and professional manner with guests, suppliers, and colleagues. Greet and assist guests with check-in, check-out, and inquiries, ensuring a seamless and welcoming experience. Maintain a clean, tidy, and presentable appearance in line with the hotel’s grooming standards. Be punctual, reliable, and ensure you're at work on time according to your schedule. Be adaptable to changes in...

The Front Office Assistant plays a crucial role in ensuring smooth and efficient operations at the front desk of a business or organization. This position requires strong communication and customer service skills, as the Front Office Assistant is often the first point of contact for visitors, clients, and guests. The assistant is responsible for managing administrative tasks, handling customer inquiries, and providing general support to ensure a positive and welcoming experience for all guests and staff.

As a Floor Team Member, you will be responsible for providing excellent customer service during breakfast hours, assisting in maintaining cleanliness throughout the restaurant, and supporting the overall guest experience. You will work alongside the kitchen and other team members to ensure the smooth operation of the breakfast service and help prepare the restaurant for the next day’s service.

RESPONSIBILITIES:   To inform the supervisors of any problems that may arise. To ensure that any orders or decisions taken by the supervisors are strictly followed. To assist supervisors in ensuring that all SOP(s) are properly implemented and carried out efficiently. To undertake any other duties assigned from time to time by supervisors. To report any equipment in repair need. To prepare all foods according to standard recipes to ensure consistency of product to the guest. Visually inspects, selects and uses food items of the highest quality in the preparation of all menu items. To perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards. To keep floors dry and clean to avoid accidents. To perform other duties as requested, such as moving supplies and equipment, cleaning up unexpected spills. To keep all refrigeration, equipment, and storage and working areas in...

RESPONSIBILITIES:   1.       To be responsible for the daily requirements of each different sections of the kitchen department as regards to the preparation of all sauces, stocks and soups, for all service outlets of the hotel according to standard recipes. 2.       To read and take immediate action on report relating to kitchen from Chef de Partie. 3.       To liase with all departments to ensure high standard of service to Guests. 4.       To participate in all the food productions areas of the kitchen, mainly in the outlets, in order to maintain THE FACE high standards of quality. 5.       To assist the Chef de Partie in establishing and maintaining effective employee relations. 6.       To inform the Chef de Partie of any complaints or any other problems that may arise....

Responsible in the planning for the smooth operation of all food production (food cost), staffing (labor cost), delivery of food within the allocated time frames, set-up and clearing of buffet theme event, checking on product quality on delivery, tasting on finished products and training of all team members.  

To be responsible in the absent of Master Chef and Chinese banquet Chef for managing Chinese kitchen operation The Chinese Sous Chef reports to the Chinese banquet Chef and Chinese Master Chef and responsible for ensuring that overall operation and production is running smoothly. 1.     Conduct quick and efficient food delivery during events. 2.     Carry out proposal for purchases on market list.

Responsibilities Prepare and serve alcoholic and non-alcoholic beverages in accordance to company’s beverage standard Assist the Assistant Outlet Manager in ensuring the efficient operation of the bar Take beverage orders and recommend drinks based on customer preferences Check bar inventory regularly and minimize wastage Have a thorough understanding of our product offerings and be able to make recommendations to customers   Requirements Minimum of 2 years of relevant job experience in a similar capacity Extensive knowledge of wines and beverages, and conversant with the latest beverage trends Pleasant appearance with good interpersonal and communication skills Able to communicate effectively in both English and Bahasa Malaysia, both verbally and in writing

RESPONSIBILITIES Anticipate guest needs, shape actions, and add value to relationships based on a central focus of customer satisfaction To maintain good rapport and relationship with everyone in the place of work and if needed, to support the team at any required times To have a complete understanding of Leading Quality Assurance (LQA) and ensure standards are maintained To welcome guests warmly and engagingly and provide proficient and professional Food & Beverage service by exceeding their expectations To deliver excellent guest experience in line with hotel philosophy and standard operating procedures REQUIREMENTS SPM or any certification in Hospitality or related fields Team player with strong interpersonal skills Pleasant appearance with good interpersonal and communication skills Able to communicate effectively in both English and Bahasa Malaysia, both verbally...

·         Manages the guest experience by ensuring the followings are provided: - ·         Thoughtful and attentive service with relaxed efficiency ·         Complete responsiveness to the desire of the hotel guests ·         Quality service of the hospitality is optimised in accordance to the quality service standard ·         To maintain a good working relationship with your own colleagues and all other departments. ·         To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. ·         Welcoming and receiving of guest arrivals,...

Financial Responsibilities -       Check wastage and ensure optimum use of material in operation   Operational Responsibilities   -       To carry out repairs to exiting furniture, doors, and windows -       To repair door locks -       To carry out repairs to upholstery of hotel furniture -       To perform minor repairs on floor and wall carpets -       To replace electrical light bulbs and fluorescent tubes according to schedule or if required -       To inspect, clean, maintain, and repair all electrical lighting fixtures, floodlighting, spotlighting, and emergency lighting installations -       To maintain emergency power supply and uninterruptible power supply systems...

As Chef de Partie, you will be responsible for performing the following tasks to the highest standards: ·         Prepare food for guests and team members efficiently, economically, and hygienically as per standard recipes and procedures. ·         Assist the Sous Chef in the day-to-day operation of the kitchen and to help maintain a high standard of food preparation and presentation. ·         Plan, prepare and implement high quality food and beverage products, and set-ups in all areas and in the restaurants. ·         Work seamlessly with recipes, standards and plating guides. ·         Maintain cleanliness and hygiene according to safe and sound procedures as well as established FSMS standards....

   Job Responsibilities: - ·   Overseeing Corporate sales, promotions and campaigns. ·   Prepare sales budgets, projections and set sales target. ·   Implements all sales action plan according to market areas as outline in the Marketing Plan. ·   Plan and execute sales trips to major market areas and also new potential area ·   Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients ·   Identifying emerging markets to find new sales opportunities ·   Participate in weekly/monthly Sales & Marketing ·   Manages and develops relationship with key internal and external stakeholders to strengthen and expand customer base for sales opportunity ·   Maintain professional business confidentially, high standard of professionalism, ethics and attitudes to words...

Job Description 1. To ensure smooth coordination between Sales Department, Front Office, Reservations Department, Food & Beverage Department, and Credit Manager. 2. To maintain the booking status on the Banquet Book and stay close in collaboration with the Director of Food & Beverage. 3. Keep track of confirmed, tentative & lost bookings, where the function rooms are concerned. 4. Prepare weekly statements on booking status, to enable sales staff to give immediate confirmation. 5. Leads from Sales Banquet Department or any other source must be investigated and obtain clients' requirements as detailed as possible and ensure information is passed down to superior/s. 6. To follow up on all social functions, and other tentative banquet inquiries, converting these leads to positive commitments where possible. 7.  Meet with the organizers of functions to discuss the final details for billing purposes. 8. To meet with potential clients on...

Job description Duty Manager is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. Checks on registration cards of arriving guests and ensures all information are properly filled at e-registration system. Handles guest complaints and other related problems and maintain proper record in the system.   Attend to guests inquires, handles complaints and attend to the needs of the guests. Customer service and guest satisfaction focus Maintains and be guided of hotel policy on credit/lost and found hotel guests properties. Makes daily round of hotel, check rooms/suites and building surrounding and highlight any defects. Ability to problem solve and make decision in a fast-past environment. Follow-up in credit check report, work closely with credit manager. Responsible for supervising, managing,...

Job Responsibilities: - Perform all check-in and check-out guests. To provide a courteous and professional service at all service. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. To be constantly aware of the room situation and to strive to obtain maximum occupancy. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual. To familiar with hotel facilities and Marketing Programmes and Promotions. Maintain up to date and accurate guest histories. Actively sell the hotel to guests to maximise the internal revenue of the hotel. To tabulate daily guest bills...

Job Description Conduct daily audits of revenue and credit transactions to ensure accuracy and compliance with hotel policies and procedures. Responsible to ensure that daily and monthly revenue and settlement reconciliation and prepared on timely basis and all revenue is captures and reported. Verify and reconcile guest folios, invoices, and billing statements. Assist with month-end closing procedures and prepare financial reports Assist in auditing the daily revenue figures, supporting reports, and vouchers as well as audit the daily cashier’s report as assigned by your superior Match invoices and delivery dockets with corresponding purchase order Ensure the correct General Ledger codes are used and recorded on the invoices Monitor credit limits and outstanding balances and communicate with guests and internal departments to resolve any billing discrepancies. Handle daily collection of cash & cheque, prepare cashbook and reconcile cash and cheque...

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for a dynamic and results-driven Catering Sales Manager to join our team and help us elevate our events business to new heights.   The Catering Sales Manager is responsible for driving revenue and managing the sales of catering services for meetings, events, weddings, and other group functions. This position will work closely with clients to create memorable experiences, while ensuring exceptional service and achieving sales goals.   Key Responsibilities: Develop and execute sales strategies to promote catering services to potential clients. Cultivate relationships with corporate clients, event planners, wedding coordinators, and other local businesses to generate new leads and bookings. Manage the entire sales process from initial inquiry to post-event follow-up, ensuring clients’ needs and expectations are...

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic individuals for the following position: Public Relations Coordinator  To propose on the advertising and promotional activities including branding, positioning, and business development for the company To maintain good rapport with media, corporate companies, government agencies, and suppliers Handling crisis and replying to guest complaint Assist in the event coordination and management Handling all task related to Media, Press Relations, photography and shooting To execute special project/tasks as needed by the organization   Requirements: Possess Diploma or Degree in Mass Communications (Public Relations/ Journalism/ Marketing/ Media/ Business Studies) or equivalent Minimum of 2 years marketing and public relations experience in a similar capacity Fluent in both...