Assistant Events Manager

The Assistant Events Manager is responsible for planning, executing, and overseeing all events held at the hotel. This includes but is not limited to meetings, conferences, weddings, product launches, and VIP functions. The role requires exceptional attention to detail, a commitment to luxury service standards, and the ability to manage multiple stakeholders across departments. 

 
Key Responsibilities 

Event Sales & Coordination 

• Handle client enquiries, site inspections, proposals, and quotations professionally and promptly. 

• Liaise with clients from initial contact to post-event follow-up to ensure satisfaction and repeat business. 

• Prepare detailed Event Orders (BEOs) and coordinate with all departments to ensure seamless execution. 

      Revenue Management 

• Collaborate with Director of Sales & Marketing to convert leads into sales and exceed monthly revenue targets. 

• Upsell banquet packages, audiovisual, F&B enhancements, and accommodation to increase average check. 

• Monitor competitor activities and market trends to identify new business opportunities. Luxury Service & Standards 

Premium Service & Standards 

• Deliver personalized, anticipative service with discretion and efficiency for VIPs and high-profile clients. 

• Ensure all events spaces are maintained to 5-star standards and aligned with brand guidelines. 

Communication & Team Collaboration 

• Lead weekly BEO and pre-conference meetings with stakeholders. 

• Coordinate cross-departmental efforts between Culinary, Banquet, Front Office, Housekeeping, and Engineering. 

• Ensure last-minute changes are effectively communicated and executed. 

Technology & Reporting 

• Maintain updated client records in CRM systems (e.g., Delphi, Opera Cloud, or similar). 

• Generate post-event feedback and track repeat business conversion. 

• Prepare monthly reports and participate in sales review meetings. 

Marketing Integration 

• Work with the Marketing team to promote hotel events via digital platforms, social media, and e-newsletters. 

• Support content creation and attend photoshoots during major functions and high-profile events. 

 Qualifications & Requirements 

• Bachelor’s Degree or Diploma in Hospitality Management, Business, or related field. 

• Minimum 3-5 years of experience in Events Management within a 4/5-star hotel environment. 

• Proven success in luxury and high-volume event execution. 

• Excellent communication skills in English and Bahasa Malaysia; Mandarin is an advantage. 

• Proficient in MS Office Suite, Opera, Delphi, or equivalent event management software. 

• Flexibility to work evenings, weekends, and public holidays as required by event operations. 

Key Attributes 

• High attention to detail and impeccable organizational skills 

• Strong client-facing presence and interpersonal communication 

• Calm under pressure, especially during large or complex functions 

• Self-driven and sales-oriented with a collaborative spirit 

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.