Housekeeping Supervisor (Rooms)

As the Housekeeping Supervisor, you are responsible to supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. 

Your day-to-day: 

• Supervise the implementation of housekeeping standards and procedures in relation to: 

• Bedroom service 

• Bathroom service 

• Valet service 

• Cleaning service 

• Linen maintenance 

• Recommended changes to these standards and training needs on an ongoing basis 

• Maintain a current and thorough knowledge of all housekeeping systems 

• Open and close the shift and ensure effective shift hand over 

• Distribution and collection of keys 

• Management of all incoming and outgoing calls 

• Solve employee grievances 

• Perform Room allocations 

• Perform Room inspections 

• Prioritize arrival rooms 

• Liaise with Front Office for guest and hotel requirements  

• Ensure guest valet is processed and delivered in a timely manner 

• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories) 

• Manage all special requests made by guests 

• Ensure consistency within the department 

• Management of lost property for the hotel 

• Ensure you have complete knowledge of room types, layouts and facilities 

• Manage storage areas 

• Number of employees supervised: Room Attendant/ Housekeeping Coordinator/ Housekeeping Order-Taker/ Public Area Attendant 

• Key Metrics are cleanliness of Room and Public Area and rate of Guest Room turnover 

• Maintain adequate stock levels 

• Complete stock takes as required 

• Maintain stock levels 

• Conducts shift briefings to ensure hotel activities and operational requirements are known  

• Works with Superior and Human Resources on manpower planning and management needs 

• Perform other duties as assigned 

What we need from you? 

• Diploma in Hotel Administration, Hotel Management or equivalent.  

• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.   

• Type and level of experience required may vary slightly based on size and complexity of operation 

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.