18 jobs found in Puchong

§    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late...

Main Duties: 1. Handling guest payment for check-in, check-out and any additional charges. 2. Handling incoming or outgoing calls and forwarding calls to the respective department. 3. Assisting with processing invoices and ensure outstanding to be collected. 4. Maintaining cleanliness in reception area. 5. Responsible to welcoming guests, assisting with check-in and check-out procedures, handling guest inquiries and providing exceptional customer service. 6. Perform to any shift that scheduled in daily basis. 7. Attending daily briefing and weekly training. 8. Answering, recording and processing guest’s enquiry and request. 9. Always follow up on guest request. 10. Able to explain hotel product knowledge. 11. Work closely with colleagues to ensure that all guest meet the hotel standard.

Main Duties: Financial Responsibilities 1.None, or to be discussed with the hiring manager. (Typically, interns do not have direct financial responsibilities). Operational Responsibilities 1.Assist in maintaining and troubleshooting IT hardware (desktops, laptops, printers, etc.) and software applications. 2.Support the IT team in the setup, configuration, and deployment of computer systems, mobile devices, and networks. 3.Help with the deployment of software updates, patches, and security configurations. 4.Monitor system performance and assist in identifying and resolving any issues or bottlenecks. 5.Assist with system backups and data recovery tasks as needed. 6.Participate in the management of IT inventory and an asset tracking. Guest Service 1.Provide technical support and assistance to end-users (staff) via email, phone, or in-person for hardware, software, and network-related issues. 2.Troubleshoot and resolve user-reported problems in a timely and efficient manner....

Main Duties: Financial Responsibilities 1.Assist in minimizing food wastage by following proper portion control and storage procedures. 2.Ensure proper use of kitchen equipment to avoid damage and reduce maintenance costs. Operational Responsibilities Guest Service 1.Support the delivery of high-quality dishes in a timely manner to exceed guest expectations. 2.Maintain a clean and welcoming kitchen environment that reflects positively on the hotel Product 1.Prepare ingredients and assist in cooking under the supervision of senior kitchen staff, following hotel standards. 2.Maintain high standards of food presentation and taste consistency. General 1.Participate in promotional events or seasonal menu preparations as directed. 2.Assist in food styling or preparation for marketing photo shoots when required. Marketing Responsibilities 1.Participate in promotional events or seasonal menu preparations as directed. 2.Assist in food styling or preparation for marketing photo...

Main Duties: Guest Service / Marketing Responsibilities   Daily Tasks ·         Print guest feedback from all OTAs and Medallia. ·         Investigate any negative feedback received. ·         Conduct room checks for VIPs, corporate guests, and special requests. ·         Compile meal survey guest emails for TA Express. ·         Compile and update the guest review tracking sheet. ·         Create artwork as needed. ·         Respond to enquiries on social media platforms. ·         Update social media enquiry reports   Weekly Tasks...

Main Duties: Financial Responsibilities: 1. Maximizes revenues through pro-active action (up selling) 2. Produces check and receive payment to settle the payment Operational Responsibilities : Guest Service 1. Escort customers to their tables 2. Present menus to patrons and answer questions about menu items, making recommendations upon request 3. Inform customers of daily specials. 4. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff 5. Take orders from patrons for food or beverages. 6. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required 7. Check with customers to ensure that they are enjoying their meals and take action to correct any problems 8. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning 9. Clean tables and/or counters after patrons have finished dining 10. Prepare...

Main Duties: Financial Responsibilities 1.Ensure minimal wastage of food and beverages through proper handling and storage. 2.Assist in stock counts and inventory control when required. Operational Responsibilities Guest Service 1.Greet guests courteously and assist in seating arrangements. 2.Respond promptly to guest requests in a professional manner. 3.Gather guest feedback and relay to supervisors for service improvement. Product 1.Assist in setting up and clearing restaurant tables and buffet counters. 2.Ensure all dining areas are clean, well-stocked, and presentable General 1.Follow all hygiene, sanitation, and safety procedures. 2.Maintain a professional appearance and conduct at all times. 3.Be punctual and reliable for assigned shifts. Marketing Responsibilities 1.Support promotional activities or themed events by distributing flyers, setting up décor, and informing guests. 2.Share feedback from guests regarding promotions or special offers Personnel and...

1. To assist the Group Assistant Human Resources Manager or any other person(s) in handling all secretarial and administrative duties of the department. 2.To maintain and safeguard the confidentiality of the department at all times. 3. To assist in manage the Human Resources database and its function. To fully responsible in the registration of new staff. 4. To assist in coordinate, facilitate training sessions in human resources department and all training campaign for the hotel staff.  5. To Assist in preparing and organizing the Quarterly Associates Gathering event such as  nominations and preparation of employee awards, certificates, poster, function room booking and event order, slides preparation and etc. 6. To organize, prepare and coordinate employee relations activities for the hotel staff on timely basis.  7. To attend to staff needs in a courteous and efficient manner at all times and to conduct oneself in a professional manner so as...

a)      Duties:   -     Wears issued uniform and name badge whenever on duty, from "clock -in" to "clock -out" -     Maintains proper grooming and hygiene habits as defined in the "personal hygiene" section ' of the Food and Beverage Manual. -     Maintains issued uniform including name badge in good, clean condition, without tears or stains. -     Complies with the hotel's house rules and conduct codes as stated in the employee handbook and as distributed at orientation. -     Be able to describe the tasks that you are to perform in an emergency as outlined in the hotel's loss -prevention procedures manual. -     Complies with energy conservation and job safety procedures which management defines in the hotel's Loss Prevention Procedures Manual or in postings. -     Maintains a clean...

Duties: ·         Establishment of annual leave planner and submitted to the Chef Office for approval. ·         To be fully in charge of the section and kitchen overall (production). ·         To co-ordinate in detail all food preparation and production for the Hotel Banquet and Outlet to ensure a total smooth running of the operation. ·         To ensure that all set ups and prepared food presentations are up to agreed standards with the Executive Chef / Executive Sous Chef/ Executive Sous Chef ·         To fully monitor portion control in assigned kitchen area and that par stocks are kept at a minimum with daily stock and product turn- over, utilizing leftovers where and if possible....

Duties and Responsibilities 1.         To achieve monthly sales target and to ensure higher profit margin. 2.         Quarterly Action Plan 3.         Conduct initial introductions, presentations and tours of the facility. 4.         To coordinate, lead and manage the various sales activities, promotion, blitz and trade related events and roadshows as determined by the hotels marketing plan. 5.         To schedule and manage entertainment with  both a mix of supporting and potential clients as well as to manage the Sales & Marketing operating expenses dutifully 6.         To review and access sales persons performance and product knowledge regularly and develop relevant incentive and other motivational tools to help...

Job Responsibilities Assist in troubleshooting hardware, software, and network-related issues. Provide IT support to hotel associates and departments. Support installation, configuration, and maintenance of computers, printers, and other IT equipment. Assist in monitoring and maintaining hotel systems and network infrastructure. Maintain IT inventory records and documentation. Support daily IT operations and perform ad-hoc tasks assigned by the IT Department. Requirements Currently pursuing a Diploma or Degree in Information Technology, Computer Science, Networking, or related fields. Basic knowledge of computer hardware, software, and networking. Good communication and interpersonal skills. Willing to learn and able to work independently as well as in a team. Internship period of at least 3 months preferred. Internship Benefits Monthly Allowance: RM600.00 (per month) Practical exposure to hotel IT operations Friendly...

Supervision of the Front Office/Hotel staff and control of hotel’s activities in accordance with Dorsett Regency polices and procedures, in the absence of the Front Office Manager. Direct supervision of Front Office staff in the absence of the Front Office Manager/Assistant Front Office Manager as well as attending to situations and requests as required by any Department Head or Supervisor. Mandarin speakers will be added advantage.

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To report punctually wearing the correct hotel uniform and name tag at all times. 2. To provide a courteous and professional service at all service. 3. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 4. To maintain an atmosphere of tranquility at the Front Desk. 5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 7. To register the guests promptly ensuring that they are provided with all necessary information. 8. To enter all guests folios into the computer immediately and...

Job description We are looking to hire an experienced housekeeping supervisor to oversee all duties performed by our housekeeping staff. The housekeeping supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies. You should also inform management of any equipment or furniture in need of repair or replacement and ensure that the housekeeping staff complies with all safety and sanitation policies. Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Investigating and addressing complaints regarding poor housekeeping service. Providing training to the housekeeping staff. Regularly taking inventory of cleaning supplies and ordering stock as needed. Performing various cleaning duties in instances of staff shortages. Housekeeping Supervisor Requirements: Proven...

Job Summary The Hotel Manager is responsible for overseeing the overall operations of the hotel, ensuring excellent guest satisfaction, operational efficiency, financial performance, and compliance with company standards. The role involves leading all departments, maintaining service quality, driving revenue growth, and creating a positive working environment for associates. Key Responsibilities Oversee the daily operations of the hotel, ensuring smooth and efficient service delivery. Lead and manage all hotel departments, including Front Office, Housekeeping, Food & Beverage, Engineering, Sales & Marketing, Finance, and Human Resources. Ensure exceptional guest experiences and promptly resolve guest complaints or concerns. Monitor hotel performance, occupancy, revenue, and operating expenses to achieve business targets. Develop and implement strategies to maximize revenue and profitability. Maintain compliance with company policies,...

The Event Coordination Executive / Event Coordinator provides essential administrative and operational support throughout all event stages, including pre-event preparation, onsite coordination, and post-event processes. The role ensures timely and accurate documentation, smooth logistical planning, proactive customer engagement, and adherence to the Centre’s policies, legal requirements, and BMS standards. Operating in a dynamic, client-facing environment, the role contributes to delivering seamless, safe, and professional event experiences. B. Responsibilities 1. Event Planning & Documentation • Plans daily event coordination activities, including scheduling customer meetings and maintaining Event Sheets and Service Orders. • Prepares, updates, and distributes accurate Event Sheets, operational documents, and communications to relevant departments. • Coordinates move-in/move-out schedules, build-up/teardown timelines, and other pre-event logistical requirements. 2....

A. Position Overview The SHE Officer is responsible for executing day-to-day safety, health, and environmental controls to support safe operations and events at the Centre. The role conducts inspections, monitors compliance, supports incident response, and maintains SHE documentation in accordance with legal, regulatory, ISO, and Business Management System (BMS) requirements. The position provides on-site SHE support under the direction of the SHE Executive to safeguard employees, visitors, contractors, and the environment. B. Responsibilities 1. On-Site SHE Operations & Monitoring *Conducts routine safety, health, and environmental inspections across operational areas and event sites. *Monitors compliance with SHE procedures, legal requirements, and approved control measures. * Supports implementation of SHE controls during events, including crowd, equipment, and temporary installation activities. 2. Incident Response & Investigation Support * Provides initial...