16 front office deparment jobs found

  Manage daily Front Office operations, including guest check-in, check-out, room assignments, and registration procedures. Provide professional and courteous service to guests, ensuring a positive guest experience throughout their stay. Handle guest enquiries, requests, feedback, and complaints promptly and professionally. Coordinate with Housekeeping, Maintenance, Security, F&B, Reservations, and other departments to ensure smooth hotel operations. Monitor room availability, occupancy, room status, and special guest arrangements. Process room charges, payments, deposits, refunds, and other guest transactions accurately. Maintain accurate guest records and ensure all registration and documentation requirements are properly completed. Handle telephone calls, emails, and other guest communications in a timely and professional manner. Assist with reservations, room changes, upgrades, special requests, and group bookings when required. Prepare...

Key Responsibilities Operational Oversight Supervise daily activities across departments such as Front Office, Housekeeping, and Food & Beverage to ensure smooth operations. Conduct regular property walkthroughs to maintain cleanliness, safety, and service standards. Address and resolve operational challenges promptly, coordinating with relevant department heads Guest Relations & Service Recovery Act as the primary point of contact for guest inquiries, complaints, and special requests, ensuring timely and satisfactory resolutions. Engage with VIP guests to provide personalized experiences and manage special arrangements. Follow up with guests post-resolution to ensure continued satisfaction. Staff Supervision & Support Lead and support staff across various departments, providing guidance and resources needed for effective performance. Conduct briefings to...

Job Description : • Provides accurate and timely information and services to guests pleasantly and professionally. • Anticipate and address guest's service needs,resolve guest concerns and complaints in a courteous and professional manner • Work closely with housekeeping to coordinate room availability, cleanliness, and readiness for guest arrivals. • Assist guests during the check in and check out process, ensuring accurate billing and efficient departure • Process guest payments accurately, handling cash, credit card transactions, and electronic payments securely in a prompt and precise way. • Maintain the cleanliness and neatness of the front desk area. • Supervise front desk employees to ensure smooth operations that result in positive feedback and satisfied customers. • Assist superior with staff training, evaluations and coaching. • To inspire the front office team by sharing your knowledge and being a...

About the role We are seeking a friendly, professional, and guest-oriented Guest Experience Agent to join our Front Office team. The successful candidate will be responsible for delivering a warm welcome, providing efficient check-in and check-out services, handling guest enquiries, and ensuring a smooth and memorable stay in accordance with the hotel's service standards. Key responsibilities Welcome guests warmly and provide professional, courteous service at all times. Handle guest check-in and check-out procedures accurately and efficiently. Manage room reservations, guest registration, room assignments, and billing arrangements. Respond to guest enquiries, requests, and complaints promptly and professionally. Provide accurate information about hotel facilities, services, and local attractions. Coordinate with Housekeeping, Engineering, Security, and other departments to fulfil guest requests. Maintain...

About the role We are seeking an experienced, professional, and guest-focused Guest Experience Manager to oversee hotel operations during assigned shifts and ensure an exceptional guest experience. The successful candidate will provide leadership to the Front Office team, handle escalated guest concerns, coordinate with relevant departments, and ensure smooth daily operations in accordance with hotel policies and service standards. Key responsibilities Oversee daily hotel operations during assigned shifts, ensuring smooth and efficient service delivery. Lead, guide, and support the Front Office team in maintaining high standards of guest service and operational performance. Welcome VIPs and important guests, ensuring personalised service and appropriate arrangements. Handle guest complaints, service recovery, and operational issues promptly and professionally. Act as the manager on duty and make appropriate decisions to resolve...

Job Description Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean and organized. Maintaining front desk office supplies and equipment. Supervising staff and all front desk activities including bookings, appointments, phone calls, emails and etc. Conducting performance reviews with staffs. Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed.   Requirements: ·         Must possess at least SPM/STPM/Diploma for any discipline ·         Degree in hotel management is a plus...

Job Description : • Welcome guests with a warm and friendly demeanour, creating a positive first impression • Respond promptly to guest inquiries, both in person and over the phone • Work closely with housekeeping to coordinate room availability, cleanliness, and readiness for guest arrivals. • Address and resolve guest concerns and complaints in a courteous and professional manner • Assist guests during the check-out process, ensuring accurate billing and efficient departure • Process guest payments accurately, handling cash, credit card transactions, and electronic payments securely.   Requirements: •Must possess at least SPM/STPM/Diploma for any discipline •Diploma in hotel management is a plus •Minimum 1 year working experience •Work experience in the hotel industry and well known of Opera System is a bonus •Required skill(s): Strong customer service attitude, excellent...

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To report punctually wearing the correct hotel uniform and name tag at all times. 2. To provide a courteous and professional service at all service. 3. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 4. To maintain an atmosphere of tranquility at the Front Desk. 5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 7. To register the guests promptly ensuring that they are provided with all necessary information. 8. To enter all guests folios into the computer immediately and...

1. Daily Hotel Operations Oversee the smooth operation of the hotel during the assigned shift. Monitor Front Office, Housekeeping, Engineering, Security, F&B and other operational departments. Ensure all departments follow hotel SOPs, service standards and operational procedures. Conduct regular rounds of public areas, lobby, guest floors and back-of-house areas. Ensure the hotel is maintained in a clean, safe and presentable condition. 2. Guest Service & Satisfaction Act as the management representative on duty and provide immediate assistance to guests. Handle guest requests, complaints and service recovery professionally. Follow up on guest complaints to ensure proper resolution and guest satisfaction. Assist VIPs, long-staying guests, repeat guests and special-arrival guests when required. Maintain a high level of guest engagement and hospitality throughout the shift. 3. Front Office Operations Monitor check-in...

Job Description To manage the Front Desk Office functions efficiently, primarily the check-in and check-out procedures, making room reservations, coordinating with other departments to ensure the smooth operation of the department. Key Duties / Responsibilities : Provide a courteous and friendly service at the front desk to customers at all times. Handle all enquiries in a professional manner by recommending the right room, making reservations and providing right information. Coordinating with the Housekeeping and Maintenance Departments to ensure all the rooms and facilities are always clean and well maintained at all times as per the Company's standards. Be well versed in basic computer knowledge in operating Hotel software operating system in ensuring accuracy in all aspects of the work process – Registration, Check-in / out, Payment transactions (deposit, cash and credit card) and Invoicing. Able to handle any complaints in respect to room rates,...

🛎️ Key Responsibilities Supervise and manage all housekeeping staff including room attendants, laundry personnel, and supervisors Develop and implement cleaning schedules and procedures Conduct regular inspections of guest rooms and public areas Maintain inventory of cleaning supplies, linens, and uniforms Coordinate with front office and maintenance departments for smooth operations Handle guest complaints and requests related to housekeeping Recruit, train, and evaluate housekeeping staff Prepare and manage departmental budgets Ensure compliance with health, safety, and sanitation standards Oversee pest control and hygiene programs Maintain lost-and-found records and procedures   🧠 Skills & Qualifications Strong leadership and organizational skills Excellent communication and interpersonal abilities Attention to detail and commitment to high standards Familiarity with...

Conduct regular patrols throughout the resort premises, including guest areas, staff areas, parking areas, buildings, and surrounding facilities. Monitor and control access to the resort to ensure the safety and security of guests, employees, visitors, and company property. Verify staff, contractor, supplier, and visitor access in accordance with resort procedures. Monitor CCTV cameras, security systems, fire alarm panels, and other security equipment. Respond promptly to security incidents, emergencies, accidents, disturbances, and suspicious activities. Prepare and maintain accurate security incident reports, daily occurrence books, patrol records, and other required documentation. Assist in controlling traffic flow and managing vehicle movement within the resort premises. Monitor and control the movement of company assets, equipment, goods, and materials entering or leaving the resort. Conduct checks at staff entrances, loading areas, service...

Assist in developing and implementing sales strategies to achieve hotel revenue and business targets. Identify and develop new business opportunities from corporate clients, travel agencies, tour operators, government agencies, and other market segments. Maintain and strengthen relationships with existing clients and business partners. Conduct sales calls, client visits, presentations, site inspections, and business meetings to promote the resort's products and services. Promote hotel rooms, meeting rooms, banquet facilities, packages, events, and other resort facilities to potential and existing clients. Handle enquiries, prepare quotations, proposals, contracts, and follow up with clients to secure bookings and business opportunities. Manage and coordinate group bookings, corporate events, meetings, conferences, weddings, and other functions. Work closely with Reservations, Front Office, F&B, Banquet, Housekeeping, and other departments to ensure...

About the role We are seeking an organised, proactive, and detail-oriented Sales Coordinator to support the Sales & Marketing team in daily sales administration and coordination. The successful candidate will assist in handling sales enquiries, preparing quotations and proposals, maintaining client records, and coordinating with internal departments to ensure efficient service delivery and strong client relationships. Key responsibilities Provide administrative and coordination support to the Sales & Marketing team Respond to sales enquiries and assist in preparing quotations, proposals, contracts, and sales presentations Coordinate with clients regarding meeting arrangements, site inspections, room bookings, and event requirements Maintain accurate client databases, sales records, correspondence, and filing systems Assist in preparing sales reports, tracking sales activities, and updating relevant documentation...

About the role We are seeking a motivated, results-driven, and customer-focused Assistant Sales Manager to support the Director of Sales & Marketing in driving hotel revenue and achieving business objectives. The successful candidate will be responsible for developing client relationships, identifying new business opportunities, managing assigned accounts, and implementing effective sales strategies to maximise room, meeting, event, and other hotel revenue. Key responsibilities Assist the Director of Sales & Marketing in developing and implementing sales strategies to achieve hotel revenue targets. Identify and develop new business opportunities across corporate, leisure, government, travel trade, and other relevant market segments. Build and maintain strong relationships with existing and prospective clients to encourage repeat business and long-term partnerships. Conduct sales calls, client meetings, hotel site inspections,...

1. Main Duties and Responsibilities 1. Event Planning & Coordination Review the Banquet Event Order (BEO) for all upcoming events. Confirm event date, timing, number of guests, menu, setup, and special requests. Ensure the function room is arranged according to the approved floor plan. Coordinate with Sales, Kitchen, Stewarding, Housekeeping, Engineering, and Front Office. Conduct pre-event briefings with the banquet team. Ensure all equipment, decorations, and audiovisual requirements are ready. 2. Staff Management Prepare duty rosters and ensure sufficient manpower for every event. Assign duties to captains, supervisors, waiters, and casual staff. Ensure staff grooming, punctuality, attendance, and professional conduct. Monitor staff performance and provide...