Riviera Suites Melaka

Key Responsibilities: Cleaning Guest Rooms: Make beds, change bed linens, and replace towels. Clean and sanitize bathrooms, including sinks, toilets, and bathtubs/showers. Dust furniture, vacuum carpets, and mop floors. Replenish guest room supplies (toiletries, tea/coffee, stationery, etc.). Ensure that all room amenities (television, lights, air-conditioning) are in working condition. General Housekeeping: Clean and maintain public areas like hallways, elevators, and lobbies. Restock housekeeping carts with necessary supplies. Report any maintenance issues (broken fixtures, malfunctioning equipment) to the supervisor. Follow health and safety guidelines, particularly in handling cleaning chemicals. Guest Services: Respond promptly to guest requests for additional services or items (e.g., extra towels, toiletries). Provide information or assistance to guests if required, ensuring a polite and...

Job Summary: We are seeking a friendly, professional, and customer-focused Front Office Assistant to join our team. As the first point of contact for guests, you will play a key role in ensuring a positive guest experience through efficient check-in/check-out processes, accurate information sharing, and prompt issue resolution. Key Responsibilities: Greet and welcome guests with a warm and professional attitude. Manage guest check-in and check-out processes efficiently. Handle reservations, cancellations, and modifications using the hotel’s property management system (PMS). Respond to guest inquiries both in person and via phone/email. Assist guests with concierge services such as transportation, directions, and local recommendations. Maintain accurate records of guest information and transactions. Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled...

Job Summary: We are seeking a reliable and hands-on Maintenance Assistant to join our hotel team. You will be responsible for assisting with the upkeep, repair, and maintenance of the hotel’s facilities to ensure a safe, functional, and welcoming environment for guests and staff.   Key Responsibilities: Perform routine maintenance tasks including plumbing, electrical, HVAC, and carpentry. Conduct regular inspections of hotel premises to identify maintenance needs. Assist in responding promptly to maintenance requests from guests and other departments. Ensure equipment and tools are stored properly and safely. Support the Maintenance Supervisor in carrying out preventive maintenance schedules. Monitor and report any health and safety hazards within the property. Collaborate with housekeeping and front office teams when required. Maintain records of maintenance activities and supplies used.   Requirements:...