52 others jobs found in Kuala Lumpur

Job Summary   Club Lounge Assistant Manager/ Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Club paying and Elite members.    CANDIDATE PROFILE    Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.   CORE WORK ACTIVITIES   Maintaining Elite Appreciation, Guest Services and Front Desk Goals • Manages day-to-day operations,...

JOB SUMMARY  Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.   CANDIDATE PROFILE    Education and Experience • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.   CORE WORK ACTIVITIES   Managing Day-to-Day Operations • Supervises and manages...

Job Description:  To assist the Front Office Manager in planning and coordinating his section’s objectives, to assist in communicating all required information to his staff. To organize and delegates duties as Bell man. To ensure all guest baggage are delivered promptly to their rooms as soon as they have registered. To answer the telephone promptly and courteously. To work to comply, if possible, with each and every guest request. To ensure a bell man goes up to the room immediately when requested by guest for check - out. To ensure all messages, mail, parcels and other items for guests are correctly and promptly delivered to the rooms. To ensure all baggage held for storage are recorded and claim tickets baggage tags are issued to guests correctly. Be responsible for the baggage kept in the baggage room. To see that the cleanliness of his working areas, guest elevators, hotel entrance and the lobby is maintained (ashtrays, windows, floor and sofa seats,...

Job Descriptions Strong customer service skills and able to maintains highest standard of professionalism and attitude with guest, bookers, group, travel agents and internal room reservation related matters. Processes reservations by mails, telephone, fax or central reservation system with upmost accuracy and attention to detail. Ensure prompt and accurate responses to all incoming correspondence pertaining to room reservations, Responsible to follow-up on payment bookings, keep records on reservation traces daily and ensure proper filling for booking correspondences. Adhere to all company credit policies to ensure all revenue expected will be received Performs other duties as and when required. Job Requirements Candidate must possess at least a Primary/Secondary School/SPM/"O" Level At least 1 year(s) of working experience in the related field is required for this position. Good spoken and written communication abilities in Bahasa Malaysia...

Greet and escort guests to rooms  Open doors and assist guests/ visitors entering and leaving property  Inform guests of property amenities, services and hours of operation and local areas of interest and activities  Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area  Assist with luggage storage and retrieval  Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors        Follow all company...

Job Scope: Responsible for the planning and execution of all in-house and out-door activities for the residents. Responsible for preparing a calendar of events that engage the residents’ in excursions and trips. Responsible for the operations and up-keep of all recreational facilities. Responsible for the coordination of special events for the residents such as Birthdays, Festive Celebration, Anniversaries, etc. Responsible for the coordination of paid events from Residents or Guests such as Hosted birthday party by a family member for a residence, etc. Responsible for the management of the recreation department. To review and update the policy from time to time to include new initiatives and on-going developments in Sunway Sanctuary. Plan and develop departmental goals and objectives. To monitor departments’ performance accordingly (i.e. monitoring of departmental budget/expenses, cost containment and cost cutting...

1.       Under the direction of the Maintenance Manager or Assistant Maintenance, perform general maintenance and repairs to the hotel as required. 2.       Repair and troubleshoot equipment as needed, including electrical, plumbing, and carpentry issues. 3.       Respond promptly to guest and staff requests for maintenance, addressing issues efficiently and effectively. 4.       Maintain inventory of tools and supplies, ensuring adequate stock levels for maintenance tasks. 5.       Inspect equipment regularly for preventive maintenance, identifying and addressing any potential issues proactively. 6.       Conduct general repairs such as painting, patching walls, and hanging shelves to maintain the appearance and functionality of hotel facilities. 7.      ...

Scope of Services Assistant Facilities Manager (Maintenance, Housekeeping, Safety & Security) 1. Building & Maintenance Management Oversee the structural integrity, electrical systems, plumbing, HVAC systems, and general repairs of the hotel. Ensure all maintenance activities are completed efficiently with minimal disruption to operations. Implement a preventive maintenance program to reduce system failures and extend asset lifespan. 2. Housekeeping & Cleanliness Management Supervise the housekeeping department to ensure guest rooms and public areas are well-maintained. Implement cleaning standards and hygiene protocols to meet hotel and regulatory requirements. Monitor inventory and usage of cleaning supplies, linens, and guest amenities . 3. Safety & Security Management Ensure compliance with local safety and security regulations , including Jabatan Keselamatan dan Kesihatan Pekerjaan (JKKP)...

1.         Direct the development, implementation and administration of all IT. 2.         Perform Project management of IT initiatives. 3.         Ensure timely and accurate delivery of technology products and services. 4.         Manage multiple areas of technology and multiple departments. 5.         Manage internal/external application upgrades. 6.         Define and improve all system and network operations processes. 7.         Being on call 24 hours when IT support is required.

JOB OVERVIEW  The Guest Service Agent will represent the hotel to the guest throughout all stages of the guest stay.  He/She will help guests during check-in and check-out, assign rooms, accommodate special requests  whenever possible, answer the phones and assist with rooms reservation.  RESPONSIBILITIES: • Register guests and assigns rooms. Accommodates special requests whenever possible • Assist in preregistration and blocking of rooms for reservations • Thoroughly understand and adhere to proper credit, and cash handling policies and procedures • Understand room status and room status tracking • Know room locations, types of rooms available, and room rates • Use suggestive selling techniques to sell rooms and to promote other services of the hotel • Know the location, types of available rooms and the activities and services of the property • Coordinate room status updates with the housekeeping...

JOB OVERVIEW  The Sales Manager is responsible for developing and maintaining business opportunities through active direct sales, marketing, emails, or other forms of communication to maximise revenue opportunity. He/She will identify areas of improvement in overall sales performance and develop strategic action plans to optimize the performance of the sales team and drive incremental sales revenue. Responsibilities: - Identify and develop new business opportunities within the corporate/travel industry/leisure - Generate and maximize the business potential of the designated portfolio through daily sales  calls, telephone calls, effective account servicing, site inspection and entertainment - Prepare correspondence to customers and internal booking reports, and maintain sales files - Manage and maintain the business relationship with existing and new clientele base to achieve  customer satisfaction; ensure external and internal customers are satisfied with...

1. Handle full set of account, can work independently with minimal supervision 2. Prepare monthly bank reconciliations and cash flow/balance sheet/P&L statement. 3. Process daily and monthly documents, spreadsheet and reports, such as accruals and prepayments and etc 4. Ensure accurate and timely closure of accounts, resolve accounting discrepancies and irregularities 5. Ensures that standard and miscellaneous journals and supporting schedules are prepared at the end of the month 6. Assist on internal control matters. 7. Involve in other ad-hoc projects as and when required ie. inventory count, asset tagging, CAPEX audit etc. 8. To carry out any other duties as and when instructed by the Management from time to time. 9. At least 3 years of working experience in the related field is required 10. Knowledge of SUN system will be added advantages.

JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities of Hotel's Venues.  Ensures business is turned over properly and in a timely fashion for proper service delivery.  Assists in leading all day-to-day activities related to Food and Beverage Sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives.  Achieves personal Food and Beverage Sales goals. CANDIDATE PROFILE    Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant   CORE WORK ACTIVITIES Building Successful Relationships that Generate F&B Sales Opportunities Works collaboratively with off-property sales channels to ensure F&B sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include...

JOB SUMMARY Provides total account management support for assigned property accounts. Executes the overall account strategy for assigned accounts to generate and maximize business for the property. Applies the principles of strategic account management. Partners with Sales and Marketing leadership, and the property Leadership team, to develop a comprehensive strategic plan to grow market share from assigned accounts. As an Account Manager, develops strong partnerships with buyers for the purpose of penetrating and growing market share and driving sales for hotel. Focuses specifically on growing market share from transient and group revenue. Dependent on the size of the property, the position may also provide day-to-day supervision of Account Sales associates. DUTIES AND RESPONSIBILITIES Develops and implements the overall account strategy for assigned accounts. Retains, expands and grows account revenue of existing accounts through total account penetration, margin...

  Greet all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.  Register and rooms all arrivals according to established procedures. Maintain intimate knowledge of departmental standards and procedures. Perform check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation. Maintain cashier float and ensures accurate daily report of all money received. Cash hotel guest’s personal and travelers checks and assists with currency exchange. Keep abreast of all modifications to accounting policies and procedures. Responsible and attends to guest’s request of using the service of safety box at all times. Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, Wyndham Rewards programs. Attend to guest’s complaints, inquiries and...

Specification for this role: Ensure all guest having a smooth check-in & check-out process. Upkeep of front desk in an optimal and effective manner. Ensure safety and comfort of hotel guest & employee. Skills required: Good command of English Proficient in Mandarin is bonus Pleasing personality Guest oriented and service minded Good communication skill Job Description: To check the arrival file which require special requests like baby cot, extra bed, fruit basket etc.….. To register and assign rooms to guest according to individual needs to achieve guest satisfaction. To know categories, position, capacity, furnishing and price of every room in the hotel. To know procedures for blocking reservations, tour groups and their respective check - in procedure. To handle mails, facsimile and messages for the hotel guests, recording all delivery of the messages or parcels in a log book. To inform housekeeping on the checked-out rooms....

Job description 1. Develop and implement the safety and security policy. 2. Monitor the hotel premises and ensure all safety and security protocols are followed. 3. Identify and address potential safety and security risks. 4. Crime prevention and investigation. 5. Investigate any incidents that occur on the hotel premises. 6. Follow OSHA, ERT and other relevant safety regulations. 7. Maintain up-to-date records of all safety and security incidents. 8. Respond to any emergencies. 9. Resolve complaints and address guest/staff concerns promptly. 10.Monitoring security systems including security patrols, surveillance systems, door locking mechanisms, control of restricted areas, monitoring of master keys, etc. 11. Initiate and maintain policies and procedures for general safety and security. 12. Conduct regular security meetings. 13.Supervise the security team, ensuring that security staff do their jobs properly. 14. Maintain good...

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To report for duty punctually wearing the correct employee fashion and name badge at all times. 2. To greet and seat guests according to standards set in the departmental operation manual. 3. To do side duties as assigned on a daily basis by the Captain or Outlet Head. 4. To serve food and beverage to guests according to established performance standards. 5. To handle guest enquiries in a courteous and efficient manner. 6. To provide a courteous and professional service at all times. 7. To maintain a good working relationship with colleagues, and all other departments. 8. To have a complete understanding of and adhere to the hotel’s policy relating to fire , hygiene ,...

Job description Responsibilities: Prepare quotation, proforma invoice, room & function room blocking. Assist in handling calls, emails and messages. Upselling additional services to clients to maximize revenue. Coordinate and implement all operations matters with the sales, marketing & design team Data key-in, filing, recording, etc. Requirements: Possess Degree/ Diploma or other relevant qualification(s). Fresh graduates are encouraged to apply. Candidate with working experience is added advantage. Able to communicate in Bahasa Malaysia & English. Additional languages will be an added advantage. Ability to work well independently as well as within a team. Good working knowledge of Microsoft Office (Excel, Word). Good time management, able to manage and oversee multiple projects simultaneously. Dedicated and hardworking with interest in event management and planning.

   Job Responsibilities: - ·   Overseeing Corporate sales, promotions and campaigns. ·   Prepare sales budgets, projections and set sales target. ·   Implements all sales action plan according to market areas as outline in the Marketing Plan. ·   Plan and execute sales trips to major market areas and also new potential area ·   Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients ·   Identifying emerging markets to find new sales opportunities ·   Participate in weekly/monthly Sales & Marketing ·   Manages and develops relationship with key internal and external stakeholders to strengthen and expand customer base for sales opportunity ·   Maintain professional business confidentially, high standard of professionalism, ethics and attitudes to words...