45 others jobs found in Kuala Lumpur

Key Responsibilities: 1) Revenue Strategy & Pricing Implement dynamic pricing, adjust rates based on demand, seasonality, and events, and manage pricing across all segments (transient, group). 2) Forecasting & Analysis Analyze booking patterns, track performance metrics (ADR, RevPAR, occupancy), and create accurate revenue forecasts and budgets. 3) Distribution Management Oversee all booking channels (direct, OTAs, wholesalers) for optimal visibility and profitability, managing rate parity and commissions. 4) Market & Competitor Analysis Conduct competitor benchmarking, monitor market trends, and identify gaps or opportunities for growth. 5) Collaboration Work with Sales, Marketing, and Operations to align strategies and ensure pricing is implemented effectively. 6) Reporting Provide regular reports to management on performance, variances, and strategic recommendations. Core...

The Exhibition Coordinator provides operational and administrative support for the planning and delivery of exhibitions and related events at the Centre. The role supports coordination activities, documentation preparation, and communication with internal teams and external stakeholders to ensure exhibitions are executed smoothly and in accordance with organisational standards. Operating under guidance, the position contributes to service quality, compliance, and positive organiser and exhibitor experiences. Responsibilities 1. Exhibition Coordination & Administrative Support * Supports pre-event coordination activities, including scheduling meetings and preparing basic operational information. *Assists in collecting exhibition requirements from organisers, including catering, IT, AV, and operational needs. *Supports preparation of exhibition event sheets and related documentation as directed. * Ensures Centre policies, guidelines, and operational updates are communicated...

Greet and escort guests to rooms  Open doors and assist guests/ visitors entering and leaving property  Inform guests of property amenities, services and hours of operation and local areas of interest and activities  Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area  Assist with luggage storage and retrieval  Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors        Follow all company...

Are you passionate, eager to learn, and looking to gain real-world experience in a professional environment? We are inviting enthusiastic students or recent graduates to apply for our internship program! This is a great opportunity to develop hands-on skills, learn from experienced professionals, and explore potential career paths in various departments. 🔸 Available Internship Departments: Human Resources Finance & Accounting Marketing & Communications Food & Beverage Service Kitchen / Culinary Housekeeping Front Office / Guest Services IT & Systems Support Procurement / Purchasing Sales & Events 🔸 General Responsibilities: Support the assigned department in day-to-day operations Handle administrative and operational tasks as required Maintain professionalism and adhere to company standards Learn and adapt...

§    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late...

Main Duties: Financial Responsibilities 1.None, or to be discussed with the hiring manager. (Typically, interns do not have direct financial responsibilities). Operational Responsibilities 1.Assist in maintaining and troubleshooting IT hardware (desktops, laptops, printers, etc.) and software applications. 2.Support the IT team in the setup, configuration, and deployment of computer systems, mobile devices, and networks. 3.Help with the deployment of software updates, patches, and security configurations. 4.Monitor system performance and assist in identifying and resolving any issues or bottlenecks. 5.Assist with system backups and data recovery tasks as needed. 6.Participate in the management of IT inventory and an asset tracking. Guest Service 1.Provide technical support and assistance to end-users (staff) via email, phone, or in-person for hardware, software, and network-related issues. 2.Troubleshoot and resolve user-reported problems in a timely and efficient manner....

Job Responsibilities Perform preventive and corrective maintenance for electrical and air conditioning systems. Troubleshoot and repair electrical, HVAC, and mechanical equipment. Conduct daily inspections of hotel facilities and guest rooms. Respond promptly to maintenance requests and emergency breakdowns. Ensure all maintenance work complies with safety regulations and hotel standards. Maintain proper records of maintenance activities. Assist with other engineering duties as assigned by the Maintenance Manager. Job Requirements Certificate or Diploma in Electrical Engineering, Air Conditioning & Refrigeration, or a related field. Minimum 1 year of relevant working experience (hotel experience is an advantage). Knowledge of electrical systems, air conditioning, plumbing, and general building maintenance. Able to work on shifts, weekends, and public holidays when required. Responsible, hardworking, and able to work...

Job Responsibilities: - ·   Overseeing Government sales, promotions and campaigns. ·   Prepare sales budgets, projections and set sales target. ·   Implements all sales action plan according to market areas as outline in the Marketing Plan. ·   Plan and execute sales trips to major market areas and also new potential area ·   Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients ·   Identifying emerging markets to find new sales opportunities ·   Participate in weekly/monthly Sales & Marketing ·   Manages and develops relationship with key internal and external stakeholders to strengthen and expand customer base for sales opportunity ·   Maintain professional business confidentially, high standard of professionalism, ethics and attitudes to words hotel guests,...

Job description 1. To arrive on time to start duties as scheduled per duty roster. 2. To make daily thorough mise-en-place of all items featured on menu and ensures maximum usage of raw materials. 3. To prepare food orders according to established standards. 4. Responsible for proper storage of food in his area. 5. To perform all other tasks assigned by Superior/Section Head. 6. To adhere strictly to sanitation and safety standards. 7. To perform daily common tasks and other duties as may be assigned. 9. To perform such other duties and responsible that may be assigned by his/her supervisor from time to time.

As the Stewarding Supervisor, you will responsible for supervising the stewarding operation during shift and for cleaning and maintaining food and beverage premises to high hygienic standards. Adhere to local regulations concerning health, safety or other compliance requirements, as well as brand standards and local policies and procedures.        Your day-to-day:  In absence of Chief of Hygiene & Stewarding to conduct shift briefings to ensure hotel activities and operational requirements are known   During the shift, oversee the preparation of kitchen equipment for use  Supervise the receiving and storage of kitchen goods  Supervise the cleaning and storage of kitchen equipment  Supervise the cleaning of the premises  Supervise the removal of waste ...

As the Director of Sales, you will be responsible to develop and set revenue sales and marketing strategies for the hotel to ensure plans are implemented, results are monitored and sales goals are achieved. Regularly sell hotel rooms, meeting rooms, and food and beverage through direct client contacts.  At Crowne Plaza Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.     Your day-to-day:  People    Manage day-to-day sales activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.   Educate and train sales team that is responsible for developing new accounts, maintaining existing...

As the Senior Sales Manager, you will be responsible to assists the Director of Sales in management of all sales activities and events including direct sales, sales solicitation, sales administration, public relations and management of the sales team.  Also to manage sales activities and events in line with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for your hotel  At Crowne Plaza Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.     Your day-to-day:  People    Works with DOS on manpower planning and management needs   Works with DOS in the preparation and management of the Department’s budget  ...

Job Summary Responsible for analysing hotel revenue performance, market trends, booking patterns and competitor activity to support revenue strategies, forecasting and pricing decisions. The role aims to maximise hotel revenue, occupancy, ADR and RevPAR through accurate analysis and effective revenue management. Key Responsibilities Analyse daily, weekly and monthly hotel revenue performance, including Occupancy, ADR and RevPAR . Monitor booking pace, pickup, cancellations, no-shows and demand trends. Prepare revenue forecasts, reports and performance analysis for management. Monitor competitor rates, market trends and business demand. Assist in developing and implementing pricing and revenue strategies. Monitor room rates, inventory and availability across OTAs and other distribution channels. Ensure rate and inventory accuracy across PMS, RMS, CRS and channel management systems. Analyse market segments, booking sources and distribution channel...

Key Responsibilities Promote and sell the hotel’s F&B outlets, banquet facilities, and catering services. Develop and maintain good relationships with existing and potential clients. Generate new business opportunities and achieve assigned sales targets. Handle sales enquiries, prepare quotations, proposals, and follow up with clients. Conduct site inspections and assist with client meetings and events. Coordinate with F&B, Banquet, Events, and other departments to ensure smooth event execution. Monitor market trends, competitor activities, and customer needs. Maintain accurate records of sales activities, client information, and sales reports. Assist in developing and implementing F&B promotions and sales strategies. Ensure excellent customer service and handle client feedback professionally. Requirements Diploma/Degree in Hospitality Management, Business, Marketing, or related field. Minimum...

Welcome guests in a friendly, prompt and professional manner recognising IHG Rewards Club Members and also returning guests      Check guests in, issue room keys, provide information on hotel services and room location  Ensure required identification is taken from guests at check-in in line with local legislative requirements  Answer phones in a prompt and courteous manner  Up-sell rooms where possible to maximise hotel revenue  Answer, record and process all guest calls, messages, requests, questions or concerns  Record guest preferences in the system  Check guests out, including resolving any late or disputed charges  Accurately process all cash and credit card transactions using established procedures  Issue,...

As the Sales Manager, you will be responsible to assists the Director of Sales in management of all sales activities and events including direct sales, sales solicitation, sales administration, public relations and management of the sales team.  Also to manage sales activities and events in line with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for your hotel  At Crowne Plaza Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.     Your day-to-day:  People    Works with DOS on manpower planning and management needs   Works with DOS in the preparation and management of the Department’s budget   Manage day...

As the Restaurant Manager, you’ll manage all aspects of one or more full-service food and beverage outlet(s) on a daily basis and coordinate special events. Ensure compliance with standards of service and operating procedures. Adhere to local regulations concerning health, safety or other compliance requirements, as well as brand standards and local policies and procedures.        Your day-to-day:  People    Work with Human Resources to ensure the departmental performance of staff is productive  Ensure compliances to hotel Reward & Recognition initiatives with active nomination for F&B colleagues  Adhere to hotel disciplinary procedures during major/minor act of misconduct  Work with Superior on manpower planning and...

The Assistant Events Manager is responsible for planning, executing, and overseeing all events held at the hotel. This includes but is not limited to meetings, conferences, weddings, product launches, and VIP functions. The role requires exceptional attention to detail, a commitment to luxury service standards, and the ability to manage multiple stakeholders across departments.    Key Responsibilities  Event Sales & Coordination  Handle client enquiries, site inspections, proposals, and quotations professionally and promptly.  Liaise with clients from initial contact to post-event follow-up to ensure satisfaction and repeat business.  Prepare detailed Event Orders (BEOs) and coordinate with all departments to ensure seamless execution.          Revenue...

The Assistant Food & Beverage Manager is responsible for assisting in the overall management and daily operation of the Food & Beverage department. The role ensures smooth operations, excellent guest service, effective team management, cost control, and compliance with hotel standards, policies, and procedures. Key Responsibilities 1. F&B Operations Assist the F&B Manager in overseeing the daily operations of restaurants, bars, banquet operations, and other F&B outlets. Ensure all outlets operate efficiently and according to established SOPs and brand standards. Monitor service quality, food presentation, cleanliness, and overall guest experience. Ensure adequate staffing and smooth coordination during peak periods. Conduct regular operational checks and ensure any issues are addressed promptly. Assist in opening and closing procedures of F&B outlets. Ensure proper cash handling, billing, and settlement...

The Assistant In-Room Dining Manager assists in managing the daily operations of the In-Room Dining (IRD) department, ensuring efficient order taking, food and beverage delivery, guest satisfaction, service quality, and compliance with hotel standards and SOPs. Key Responsibilities 1. In-Room Dining Operations Assist in managing the daily operations of the In-Room Dining department. Ensure all room service orders are received, prepared, delivered, and cleared efficiently. Monitor order-taking, food preparation coordination, delivery, and tray/trolley collection. Ensure orders are delivered accurately and within the required service time. Conduct regular checks on service areas, equipment, trays, trolleys, and operating supplies. Ensure proper opening, closing, and handover procedures are followed. Monitor operational flow during peak periods and allocate manpower accordingly. 2. Guest Service Maintain high standards of guest service and...