RM3,000 - RM3,200 monthly
Doubletree by Hilton Kuala Lumpur
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
• Complete Hilton University courses and pass the tests.
• Familiar with hotel product knowledge and activities.
• Maximize room sales and revenue for the hotel, prioritizing up-selling.
• Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
• Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.
• Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
• Always maintain a sales attitude, not losing any sales opportunity in the hotel.
• Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
• Make sure all commissions are correct and followed-up on promptly.
• Make sure all reject business is filed with the reasons.
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