SALES COORDINATOR

Main Responsibilities

• To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochures as required.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Prepare and review written documents accurately and completely. 
• Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel
• Raising invoices.
• Promote awareness of Hotel and brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials).
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to the Hotel / Company. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities / services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
• Responding to and coordinating all internal meeting requests.
• Assisting in implementing the sales strategy as set by the DOS
• To record the progress of all enquiries and translate into a monthly report, including source of business trends, enquiry conversion rates, future predicted sales and other reports as directed by the DOS.
• Ensure an efficient tracking system of all event paperwork.
• Up-keep of a client and agents database – updating where necessary to allow effective promotions. Issuing of corporate rates and travel agents contract
• Compilation of weekly overview sheets to all departments including communication and administration of ancillary services.
• Ensure that mailing list is handled properly, Courier packages are recorded and collected and at end of month hand over the billing details to Finance department.
• Maintain lists / order stock of brochures, festive cards and giveaways.
• To liaise at all times with all team members and work as a team to reach targets set by the DOS
• To encourage repeat business by networking with current clients.
• Follow all company policies and procedures.
• Ensure personal appearance is clean and professional.
• Maintain confidentiality of proprietary information; protect company assets.
• Answer telephones using appropriate company standards and etiquettes.
• Develop and maintain positive working relationships with other team members.
• To undertake any other job assignment given by the DOS