12 front office deparment jobs found

Supervision of the Front Office/Hotel staff and control of hotel’s activities in accordance with Dorsett Regency polices and procedures, in the absence of the Front Office Manager. Direct supervision of Front Office staff in the absence of the Front Office Manager/Assistant Front Office Manager as well as attending to situations and requests as required by any Department Head or Supervisor. Mandarin speakers will be added advantage.

Welcome and assist guests during check-in and check-out Handle guest inquiries and provide accurate information Answer phone calls and respond to guest requests professionally Assist with reservation and booking arrangements Maintain cleanliness and organization of the front desk area Coordinate with housekeeping and other departments for guest requests Prepare daily reports and filing of documents Support Front Office team in daily operations     *Only shortlisted applicants will be notified.

Hiring: Hotel Front Office / Receptionist Requirements: Own transport Proficient in English and Bahasa Melayu Friendly, outgoing personality Fresh graduates are welcome (Training will be provided) Key Responsibilities: Provide courteous and professional service to guests Handle front desk operations with a focus on guest satisfaction Demonstrate responsibility, ownership, and a positive attitude Willingness to learn and grow within the hospitality industry   Benefits: Medical benefits Attractive bonus structure KWSP, Socso contributions Career development opportunities Accommodation (subject to availability) More opportunities for growth

§    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late...

The Front Office Supervisor is responsible for overseeing the daily operations of the front desk, ensuring guest satisfaction, and assisting with employee training and development. Responsibilities: Manage front desk operations, including the check-in/check-out process, guest inquiries, and phone calls Ensure that guests receive exceptional customer service and resolve any issues or complaints Maintain accurate records and reports, including cash handling and room assignments Supervise, train, and coach front desk staff Assist with scheduling and payroll Ensure that all front office equipment and supplies are maintained and in good working order Keep up-to-date with hotel policies, procedures, and promotions Willing to work night shift

Responsibilities Check cash balances and customer exposures prior to authorizing financial transactions, internal and external payments and money market deposits and loans Authorise non-financial transactions, static data requests, address and fee changes, in accordance with regulatory and group policy and internal procedures Assist in the functioning of the Front Office Support team, provide cover in times of absence of other team members, assist in running of daily reports, maintenance of the diary and preparing and distributing of standing orders, assist in the processing of transactions and static data requests ensuring 4-eyes principle is adhered to at all times Check various release queues, payments, money markets, and ensure records are authorized in line with internal and external cut-offs and deadlines Produce and various types of output, valuations, statements and performance reports, swift copies, from the bank’s on-demand system, encrypt and...

Main Duties: 1. Handling guest payment for check-in, check-out and any additional charges. 2. Handling incoming or outgoing calls and forwarding calls to the respective department. 3. Assisting with processing invoices and ensure outstanding to be collected. 4. Maintaining cleanliness in reception area. 5. Responsible to welcoming guests, assisting with check-in and check-out procedures, handling guest inquiries and providing exceptional customer service. 6. Perform to any shift that scheduled in daily basis. 7. Attending daily briefing and weekly training. 8. Answering, recording and processing guest’s enquiry and request. 9. Always follow up on guest request. 10. Able to explain hotel product knowledge. 11. Work closely with colleagues to ensure that all guest meet the hotel standard.

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data in the system immediately and accurately.   §    Communications o...

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic students for internship placement . Departments available: Housekeeping F&B Front Office Kitchen Maintenance Marketing Human Resource Requirements: Students in Hospitality Management, Maintenance, Culinary Arts or equivalent. Good communication skills.  

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic individuals for the following position: Guest Service Assistant To handle all guests requests promptly by documenting down the request using the right form and immediately notify the specific department for resolving the issue/requests. To ensure that cashiering followed SOP. To ensure the preparations for all expected arrivals for the day is complete at the beginning of a shift. To key-in all reservations and confirmed through email or fax within the same day. To assist guest in arranging for taxis, travel and tour arrangement and other Concierge related service. To respond promptly to guest requests and resolve any issues or complaints they may have. This may include providing extra amenities, arranging transportation, or addressing maintenance concerns.

🛎️ Key Responsibilities Supervise and manage all housekeeping staff including room attendants, laundry personnel, and supervisors Develop and implement cleaning schedules and procedures Conduct regular inspections of guest rooms and public areas Maintain inventory of cleaning supplies, linens, and uniforms Coordinate with front office and maintenance departments for smooth operations Handle guest complaints and requests related to housekeeping Recruit, train, and evaluate housekeeping staff Prepare and manage departmental budgets Ensure compliance with health, safety, and sanitation standards Oversee pest control and hygiene programs Maintain lost-and-found records and procedures   🧠 Skills & Qualifications Strong leadership and organizational skills Excellent communication and interpersonal abilities Attention to detail and commitment to high standards Familiarity with...

Job Posting: Junior Sales Coordinator — Hotel De'La Ferns, Cameron Highlands Were you the friend who could talk the whole group into one more adventure? If you're warm, organised, and genuinely enjoy making people's plans come together, we'd love to meet you. This is an entry-level role for someone eager to learn the ropes of hotel sales and grow into a confident coordinator. Company Overview Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem renowned for its timeless elegance and personalised service. Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature while experiencing refined hospitality. As part of our small, close-knit team, you'll get hands-on exposure to every side of the business — and plenty of room to develop. What You'll Do Handle Enquiries: Respond promptly and warmly to sales enquiries by phone, email, and WhatsApp. Prepare...